How do assisted living communities handle resident disputes?

  1. Molly Dworken 10/16/2012 05:33PM

    As with any community living situation, it is possible that conflicts may arise in an assisted living community. Whether it's between the residents themselves, or residents and staff, it's a wise move to find out in advance what policies are in place at the facility to handle disputes.

    Some assisted living facilities have resident council in place, sort of like a board that acts as a neutral party to hear both sides of a disagreement, and then suggest solutions. Along those lines, mediators and conflict resolution experts are sometimes brought in depending on the severity of the issue. In addition, there may also be a family council or family events/meetings to keep family members informed about life in the community, and to address their concerns.

    Having a resident council is a good sign that the community cares about the needs and wishes of the seniors who live there. They often meet with staff and administrators to address concerns and handle potential problems before they arise, and also make suggestions for an improved living experience.