Desert Cove Nursing Center

(866) 653-9337

1750 W Frye Rd, CHANDLER, AZ


Services

  • Nursing Home

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
Desert Cove Nursing Center
Work
1750 W FRYE RD
CHANDLER
AZ
85224
USA
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User Reviews

02/27/2017  -  An Interested Visitor Writes:

BEWARE! Desert Cove was the center picked for my grandfather after his hip replacement surgery. After reading their already low review rating I was a little uneasy placing him there. At first I was greeted by the admissions director Eric, where I discussed my concerns and explained my situation (having two little ones, which they don't allow, and living an hour away, with conflicting schedules; I explained the need of communication). I thought everything would be uphill from there on out, but I was very wrong indeed. On Saturday, 3 days from my grandfather's arrival, I visited him and noticed his wallet was gone. I reported it immediately to the front staff and the nursing staff after searching the entire room. I was told I would get a call Monday morning from Suzette the director of social services, but no call ever came. I called on Wednesday and spoke to Amy the director of case management, who I had already left a message for prior and never heard back, I asked her what the status of the investigation was and what I can do to prepare for my grandfather's next step. She provided some good information, and I was grateful, I was hoping that the wallet was just thrown in with the laundry and she told me that she would leave a packet for me to pick up that evening at my visit. When I showed up the packet wasn't there and instead I found a police report. A police report was filed without my knowledge and with my grandfather who was then only 50% cognitive (he didn't even give them the right address...). On Friday I checked my grandfather’s bank account to see if anyone tried to use the cards and noticed there were two ATM inquiries, confirming indeed the wallet was stolen. No longer could I allow the benefit of a doubt and I called the executive director Michael Oliver. After leaving a strongly worded voicemail regarding my concerns and desire to speak with him I got a call from Suzette at 4:28 pm on a Friday with a voicemail saying Michael handed this over to her and she gave a list of things starting with how she was off on Monday. The fact that the director didn't think my concerns were important enough to even warrant a personal call back is shocking to me, seeing as I left a voicemail that there was now a confirmed theft on his premises and I had a list of other issues with his staff. Again I hoped that would be the worst of this whole situation and tried to focus instead on getting my grandfather to his discharge date a week away, by this point. This last Saturday I went to visit him and asked him how the care was, in my mind I thought "well, if the care is good then I can deal with this headache for a few more days.." and this is the experience he shared with me; he said on Friday he had to go to the bathroom (he can't get up and down by himself) so he pushed his call button, a man popped his head in, so he told him he had to use the restroom, the man said he would go get someone but no one ever came, he pushed the call button again, and another person popped their head in, and again they said they'd get someone, and again no one came, he did this TWO more times for a total of FOUR times and no one EVER came…so my grandfather was forced to poop on himself and sit in it until someone came to change him. That is the most inhumane thing I have ever heard and it makes me sick thinking that someone I love had to endure that experience in a time that he is supposed to be "in recovery". In his short stay he has become a victim not only of identity theft, but of neglect as well. Please do not send your loved ones here, and I hope that someone out there reads this and has the power to do something to stop this from happening again. I share my grandfather’s experience in hope that it serves as a warning to any and all who are considering Desert Cove.



08/24/2015  -  An OurParents User Writes:

My mother was in this facility for a few days. She was supposed to be there for at least a month. It was so bad that she requested to be allowed to go home instead of staying there where she, supposedly, could be cared for Facility was dirty. Food was horrendous, and often cold when served. Nursing staff was very inattentive, seemed not to care at all for the welfare of their charges.

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    04/10/2014  -  An OurParents User Writes:

    There are some very good people working at Desert Cove. The CNA's and RN's are generally very good but the facility is understaffed. Patients must wait long periods of time before the nurses or aides answer calls for help. Occasionally, patients must lay in soiled diapers for long lengths of time. The facility is poorly managed and their systems, while probably good for them, work very poorly for the patients. There are lengthy delays, if every done, in responding to requests for records by doctors' offices. Patients' main contact for any medical assessment is a np who's work load is too high to handle.

    Liked:
  • Location

    11/21/2012  -  An OurParents User Writes:

    Desert Cove Nursing Center is an average sized, for profit, nursing home with 120 beds based in Chandler, AZ. At last check, the facility had 90 residents indicating that it is 75% occupied which is about average within the state of Arizona. The provider accepts both medicare and medicaid programs, and provides resident counseling services.
    This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Desert Cove Nursing Center, was 3 stars, which is a better rating than 55% of nursing homes in Arizona.
    We have compared the detailed Medicare data for Desert Cove Nursing Center with other senior care providers in Arizona. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 03/29/2012.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here



    03/19/2012  -  An OurParents User Writes:

    This care center cares....We need more like this .. Lois Blakesley



    07/16/2011  -  An OurParents User Writes:

    My grandfather was a resident at Desert Cove for years.(recently passed)
    He loved living there. We would visit twice a week and he was always attending an activity. The staff is caring and many have been there for years as well. The housekeepers do a great job; the place is clean. They also have a large inpatient unit for physical therapy. The rehab rooms are busy. I was told they've been around for over twenty years. Guess they know how to do it right!



    03/04/2011  -  An OurParents User Writes:

    Care is under par for rehab patients. Rehab patients seem to be treated more like Hospice patients (the other side of the facility) rather than people trying to get better. Nighttime nursing staff are inattentive leaving patients to wait long periods of time without help. Non motivational psychology within the facility more of an enabling attitude towards patients.




    Description of Desert Cove Nursing Center in CHANDLER, AZ

    Number of Beds : 120

    Desert Cove Nursing Center provides you with the very best in rehab services through a welcoming, amicable community. Reside at Desert Cove Nursing Center and relish an exciting new chapter of life, where elders can share stories and relish the companionship of peers. In this community, seniors find comprehensive rehab services as well as a welcoming, amicable community. When you are ready to make the move to Desert Cove Nursing Center for rehab services, call a senior care advisor.

    Source: OurParents.com

    Security
    • Fire Sprinkler System

    Demographic Profile for CHANDLER, AZ, 85224

    People

    Male Population
    50.06%
    Female Population
    49.94%
    Median Age
    33.9 Years
    Average Household Income
    $64,872

    Cost Of Living
    Compared to the National Average

    Overall
    7% Below
    Cost of Food
    4% Above
    Utilities
    7% Below
    Miscellaneous
    4% Below

    Environment
    Provided By EPA; Closer to 100 is better

    Air Quality
    13.8 / 100
    Water Quality
    65 / 100
    Superfund Sites
    10 / 100
    Physicians per 100k
    199.1

    Annual Crime

    Violent Crimes
    4
    Property Crimes
    5