Citadel Care Center

(888) 423-8154

5121 E Broadway Rd, Mesa, AZ

Citadel Care Center
Work
5121 E BROADWAY RD
MESA
AZ
85206
USA
Work (888) 423-8154
Address book Address
5121 E Broadway Rd
Mesa, AZ
Telephone Phone Number
(888) 423-8154
to speak with a care advisor about this community
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User Reviews Add Review...

02/25/2014 An Interested Visitor Writes: On January 8th 2014 I was admitted to the citadel to recieve I.V. antibiotics my stay overall was great, all of my nurses except for 1 was good to me, they were all very kind and always gave me my medications on time. they all helped me with any questions or concerns I had and they were all very good to my Family as well. I had my own room and the staff even made a exception for my Husband to spend the night one night due to our vehicle situation. my Family was allowed to stay as late as they wanted to and never made them leave. there were a few things i didnt care for during my 3 week stay one of which being that I am a smoker and i was only permitted to smoke 4 times per day and had to have a babysitter sit with us during our smoke breaks. i do understand that there are some residents that are not as responsible as others and have tried in the past to set themselves on fire and that is why you have someone out there watching the smokers, I am in my 40's and I am able to smoke without having someone watch over me. the other thing that I didnt care for was that all the activities were all designed for the older folks over the age of 60 and no activities for the younger residents, which made it that much more boring for me to be there. the last thing that i did not care for was the food and the portions I would always walk away from meals still hungry and i had to have my husband bring me outside snacks just to hold me over till meal time plus the food was not very tasty at all. even the hospital had better food then you had, I admit that if you were hungry it was food but the food was not very good at all. I loved all the Nurses except for 1 night nurse I found her to be very rude and acted like I was a big burden by being there and having to the staff care for me was beneath her. i did enjoy my time there for the most part and I would recommend this place to anyone in need of a care center. Diana Vickers was 100% awesome to me and my husband. the staff itself was also caring and overall very pleasant to be around and for that I thank all of them. I have never been in a care center before so I had no Idea what to expect and I cried for the first 2 days I was there I missed my kids and Husband and knowing that I could not go home for 3 weeks made me very sad, but the Citadel care staff made my stay that much better. Thank you for all you did for me during my stay there. I did want to recognize some of the nurses that I thought were so good to me. they are: Denae, Wesley, Stephen, Noy, Tara,& adrainna. the one nurse that I did not get along with or care for was Stella. I also want to say thank you to Maryanne and Colette in P.T. My Name is Amy I was in room 313-2 from Jan 8th to Jan 30th Thanks again for making my stay at the Citadel such a good stay. Amy Smalley

4 Liked:
  • Care
  • Cleanliness
  • Staff
  • Decor

    03/17/2013 An Current/Past Resident Writes: The staff at Citadel were very caring and wonderful to me. I never thought that they weren't there and the food was good. The therapy and nurses were kind and I didn't want to go home.

    5

    11/21/2012 An OurParents User Writes: Citadel Care Center is an average sized, for profit, nursing home with 128 beds based in Mesa, AZ. At last check, the facility had 95 residents indicating that it is 74% occupied which is about average within the state of Arizona. The provider accepts both medicare and medicaid programs, and provides resident counseling services.
    This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Citadel Care Center, was 2 stars, which is a lower rating than 65% of nursing homes in Arizona. Important to note that this facility has recently detriorated and has gone from 3 stars to 2 stars.
    We have compared the detailed Medicare data for Citadel Care Center with other senior care providers in Arizona. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 09/27/2012.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here

    2

    06/30/2012 An Interested Visitor Writes: Not a good place to put your loved one.

    1

    03/06/2012 An Family Member of Current/Past Resident Writes: We placed my dad here after his stroke. The experience was awful. Although the staff was friendly and I loved many of the nurses, they are completely understaffed and the nurses can't possibly do their best job with so many patients. I was or another family member was there for many hours everyday and still the quality of care so lacking. One day they had put my dad in a wheelchair in the morning for his physical therapy and when I came back later in the afternoon he was still sitting in the chair and he had soiled himself, I was furious. Because of the stoke, his left side was affected which kept him from being able to hold himself up for long periods of time in the chair and yet again I went in to his room one evening and he had been sitting in that chair for hours and he told me that his neck and back were killing him. It was totally unacceptable. We also had to request 3 times to see the Dr. and never did see the Dr. only the Nurse Practitioner. They were also supposed to make a follow up appointment with my dad's nuerologist which they never did do. He became very sick and was moved to the hospital and yet two days later the front desk was still telling visitors what room he was in but of course he wasn't there. His visitor's would ask where he was and the front receptionist didn't even know and when she did finally say the hospital she didn't know which one. My dad passed away just two days after coming out of this facility and yet no one from the Citadel even bothered to follow up with us in any way. There is no caring for the real individual here. Again, I really liked the staff and we loved dad's speech therapist, who was the only one who would really even talk to us about dad. If you really want your loved one to be cared for, find someplace else. If you decide to place them here, plan on spending every minute there with them.

    2

    05/28/2011 An Family Member of Current/Past Resident Writes: I agree.My Grandfather was there due to his stroke.We were very apprehensive on bringing him there because they didnt have alot of excercise equipment and the building could use a remodel.But while I began my search for a new building my Grandfather began showing alot of progress.I began loving the staff and I am greatfull to this day.The therapist worked closely with my grandfather and do you know I pop in once and while to bring their favorite cookies.

    4

    02/08/2010 An OurParents User Writes: This facility has nowhere near enough quality staff. To rehabilitate and care for a post surgery patient who is fragile and immobilized in any way.

    1

    Response: sounds like you are an ex employee,I take that very personal. I used to work at Citadel Care Center before I became a stay home mom.Citadel is a wonderfull place to work.Like all places you cant please them all.I have cooked a leg of lamb all day and had 5 couples over for dinner,however 1 couple was vegetarian and one girl never ate lamb and wasnt going to try it.No matter how hard I worked they all were not pleased.Im sorry your expience wasnt a good one just like my friends I had for dinner but please know that our hearts were in it 100 percent.


    Description of Citadel Care Center in Mesa, AZ

    Number of Beds : 128

    Citadel Care Center, located in Mesa, Arizona provides the following services: Nursing Home and Skilled Nursing Facility. It accepts the following payment methods: Medicare and Medicaid. Citadel Care Center has received 2 stars from Medicare and an average user review rating of 3 stars. Citadel Care Center has a very good hospital, Banner Gateway Medical Center, located nearby, which scored a 88 out of 100 in its most recent Medicare review. The Citadel Care Center's nearest hospital is 2 miles away. The zipcode (85206) in Arizona, where Citadel Care Center is located, has a below average safety rating based on recent crime statistics. A more detailed description of the types of care for Citadel Care Center can be found here.

    Citadel Care Center is a nursing home. It provides medical nursing service for seniors with serious illnesses or disabilities twenty-four hours a day, delivered by registered nurses, licensed practical nurses, and certified nurse aids.

    Nursing care facilities cater to several types of patients: some patients require short-term rehab while recovering from surgery; others require long-term nursing and medical supervision. In addition, some nursing homes offer specialized care programs for Alzheimer's or other illnesses, or short-term respite care for frail or disabled persons when a family member requires a rest from providing care in the home. Please note that you can help compare nursing homes by looking at the Medicare ratings of a given facility (Medicare has a 5-star rating system for comparing nursing homes). There are various ways for paying for care in a nursing home. Make sure you know your loved one's Medicare and Medicaid eligibility, and understand how you can use tools like long term care insurance to pay for nursing home care.

    Also, Citadel Care Center is a skilled nursing facility (SNF). It is primarily engaged in providing skilled nursing care and related services for residents who require medical or nursing care; or rehabilitation services for the rehabilitation of injured, disabled, or sick persons.

    Skilled nursing facilities cater to patients who either need short-term rehab while recovering from surgery; or require long-term nursing and medical supervision. Skilled Nursing facilities are very often associated with area hospitals.

    Source: SNAPforSeniors, Inc.

    Amenities

    Housing Options

  • Shared Room
  • Security

  • Fire Sprinkler System
  • For more information about Citadel Care Center call (888) 423-8154 to speak with a local Care Advisor


    Demographic Profile for Mesa, AZ,85206

    Annual Crime
    85206 Avg.
    Violent Crimes 4 4
    Property Crimes 6 4
    Weather Conditions
    Average High Temperature ° F
    Average Low Temperature ° F
    Rainy Days 7%
    Average Rainfall 0 inches
    Average Snowfall 0 inches
    Environment
    Provided By EPA; Closer to 100 is better
    Air Quality 13.8 / 100
    Water Quality 65 / 100
    Superfund Sites 10 / 100
    Physicians per 100k 199.1
    Cost Of Living
    Compared to the National Average
    Overall 8% Below
    Cost of Food 4% Above
    Utilities 7% Below
    Miscellaneous 4% Below
    Education
    High School Graduate
    Associate Degree
    Undergraduate Degree
    Graduate Degree 6.81%
    People
    Male Population 46.96%
    Female Population 53.04%
    Median Age 46.2 Years
    Average Individual Income
    Average Household Income $49,620
    Population Change
    Religions Breakdown of religious affiliations in Mesa AZ
    Percent Religious 38.82%
    Catholic 17.89%
    LDS 5.28%
    Other Christian 4.12%
    Baptist 3.06%
    Pentecostal 2.82%
    All Other 5.63%
    Race
    Breakdown of ethnicities in Mesa AZ
    White  87.5%
    Hispanic/Latino  8%
    Black  1.5%
    Asian  1.2%
    Multiracial  1.2%
    Other  0.1%

    Please Note Zip code-level crime information is provided by U.S. Census data. OurParents ALWAYS recommends that you visit the facility and check with local law enforcement authorities, and draw your own conclusions about the safety of any given care provider and area.

    Nearby Hospitals

    Banner Gateway Medical Center

    1900 North Higley Road
    Gilbert AZ 85234
    Distance: 2 miles
    Tel: 480-543-2000
    Average Rating: 88%

    Banner Baywood Medical Center

    6644 East Baywood Avenue
    Mesa AZ 85206
    Distance: 2 miles
    Tel: 480-321-2000
    Average Rating: 94%

    Banner Heart Hospital

    6750 East Baywood Avenue
    Mesa AZ 85206
    Distance: 2 miles
    Tel: 480-854-5050
    Average Rating: 96%

    Arizona Spine And Joint Hospital

    4620 East Baseline Road
    Mesa AZ 85206
    Distance: 2 miles
    Tel: 480-832-4770
    Average Rating: 97%
    Nearby Drug Stores

    Albertsons Llc

    325 S Power Rd
    Distance: 0.6 miles
    (480) 924-8928

    Smiths Food & Drug Centers Inc

    1915 S Power Rd
    Distance: 0.6 miles
    (480) 924-0868

    Safeway Inc

    3622 E Southern Ave
    Distance: 0.6 miles
    (480) 807-8760
    Nearby Churches

    Velda Rose United Methodist

    5540 E Main St
    Mesa, AZ
    Distance: 0.8 miles

    Church Of Jesus Christ Of Lds

    532 S Greenfield Rd
    Mesa, AZ
    Distance: 0.9 miles
    (480) 830-7826

    East Mesa Christian Church

    706 S Greenfield Rd
    Mesa, AZ
    Distance: 1.0 miles
    Nearby Parks

    X Bar B Trailer Ranch

    5200 E Main St
    Mesa, AZ
    Distance: 0.6 miles

    Mesa Regal RV Resort

    4700 E Main St
    Mesa, AZ
    Distance: 0.7 miles

    Mesa Greenbelt City Park

    E Colby St
    Mesa, AZ
    Distance: 1.3 miles
    Services

  • Nursing Home
  • Skilled Nursing Facility
  • Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No