Inn at the Amethyst Assisted Living & Memory Care

(866) 653-9337

18172 N 91 St Ave, PEORIA, AZ


Services

  • Nursing Home
  • Alzheimer's Care
  • Short Term Care: Respite
  • Hospice
  • Assisted Living
  • Micro-Community

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits Yes
  • Long Term Care Insurance Yes
  • Subsidy Available Yes
Inn at the Amethyst Assisted Living & Memory Care
Work
18172 N 91ST AVE
PEORIA
AZ
85382
USA
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User Reviews

01/14/2017  -  An Interested Visitor Writes:

Do not place your loved one here!!!! The management staff has a very rapid turnover. The staff that is in place now all seem very nice and concerned about their residents but don’t let that food you. They do not care in the least.
Their advertising states “Alzheimer’s specialists work hand-in-hand with families, loved ones, and the Inn at the Amethyst staff to ensure that residents receive the comprehensive treatment they need. Memory care is different from the care provided in assisted living, requiring a team that is professionally trained in memory care.” I always wondered what kind of training the staff received in dementia. Talking loudly to residents who are not deaf but have dementia (!) does not help. The staff treats the residents like they are either stupid or deaf….it’s shocking and unbelievable to me. I do not think they get very little, if ANY , training on Alzheimer’s. A team that is professionally trained is ludicrous.
There are many ongoing issues with this facility mainly the understaffing. There have been days when there was only ONE caregiver to take care of all the memory care residents. When you then wonder why your loved one keeps getting bedsores, it is probably because there is not enough staff to change them every 2 hours and they are sitting in urine soaked diapers for 8 or more hours! That is called neglect! Sometimes an hour goes by before I see any one around. I can’t tell you how many times I have been sitting there and a resident has: 1) Fallen; 2) Hurt someone else, or 3) Gone through the fire exit doors to the outside. Most times I have not been able to find a staff member to help me for a good 10 minutes. It’s a scary place. One time I came in and my mom had a black eye but no one had called me and couldn’t tell me what had happened except “oh, she slid out of her wheelchair”. Really?? No one has ever called me about her falling in years but they are supposed to call you if something happens. The staff does not care. One time my mom called me at midnight and I could hear her tv on. She is in a wheelchair and couldn’t have gotten to the phone except if she was left in the wheelchair. Turned out, yes they had just left her in her wheelchair overnight. Again, neglect. I have moved my mom out to a place where there are more staff and more care. The bottom line is: Do not let the first impression fool you……this facility is not one I would recommend to anyone, even my worst enemy. AVOID THIS PLACE!


Response: We were disappointed to learn about your experience at the Inn at Amethyst. Our first priority is the safety and care of our residents, and we would appreciate the opportunity to learn more about the experiences you described. Please do not hesitate to reach out to our Executive Director, Shari, at our community phone line if you have any additional concerns or input. Thank you for your time, and we look forward to hearing from you.


10/18/2016  -  An Interested Visitor Writes:

I agree with the review written on 05/16/2013...My mother was very welcome in this facility because she was a cash patient for 5 months and when she was approved for Medicaid then suddenly she became to much for the facility to handle and she was no longer welcome to live in the apartment. They say she was combative...we informed them she gets this way when she has a UTI and lo and behold after two weeks in the hospital it was found out that she has a UTI. This facility is horrible and they lie. There are some very good care givers that work there and that is about all I will miss from this Alzheimer unit that isn't treating the patients as if they are.


Response: As the Executive Director I would like to thank you for your comments as we always appreciate comments by family or loved ones, either positive or negative. This provides with opportunity to improve or to continue with what is making our residents quality of life at the top level. Our ability to provide care for residents is based on the medical condition of the resident; decisions to send our residents out for evaluation and treatment are made by clinical professionals as well as the determination as to whether they can return to the community, regardless of the payer source. I am sorry to hear that your loved one required a two week hospital stay and I certainly hope your mother is now doing better. I would also like to ask to sit down with you to discuss your concerns about our community and our staff as this would help me to determine what we need to do to make things better. I can be reached at 6239745848, ext. 2211. Once again, thank you for your feedback.


01/19/2015  -  An OurParents User Writes:

This is the worst place ever. Have you seen the cleanliness of the building? The furniture seems to be from a salvation Army and the carpet and flooring is horrible. There are no activities I was just there this week and everyone is sitting around watching TV, the activities director is horrible and has the worst attitude.I was told that they make you think they take AAHCCCS but in reality they don't. Please don't place your loved ones at the Inn.

Liked:
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  • Amenities
  • Cleanliness
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    05/16/2013  -  An OurParents User Writes:

    My father and I have never encountered such unprofessional and discourteous service. The staff invented 3 problems (that were not real) as to why they couldn't allow my father to move in in the day before he was to move in. We had been working on getting him in (jumping thru hoops) for near 3 months. They threatened us. I can't imagine this facility demonstrating love and patience with sick individuals with dementia as they showed no signs of helpfulness or compassion towards us, his family. DO NOT ALLOW YOUR LOVED ONES TO GO HERE! I highly suspect that they didn't want to take my father cause he was an AHCCCS patient, rather than a cash patient! BEWARE OF THIS HORRIBLE PLACE!!!


    Response: We apologize that we were unable to care for your loved one. In assisted living and memory care we require that a licensed nurse complete an assessment prior to admission. Unfortunately there are certain cases where prospective residents are not appropriate to live in our community based on our assessment of their clinical needs. In these circumstances we always do our best to refer the resident or their family to an alternative setting that is more appropriate. Ultimately we want to ensure that the resident receives the best quality of care that is personalized for their specific needs.


    01/15/2013  -  An OurParents User Writes:

    I was pretty happy with my choice of Inn at the Amethyst 3 years ago when I first placed my Mom there. However, today I would avoid the place like the PLAGUE!
    Lots of changes in the three years she has been there and very few of them are positive.
    Occupancy When she arrived there was a waiting list to get in—we had to wait almost two weeks. Today, I would guess they are at about 2/3 occupancy and have been for the past year.
    Staff As you know, staff is the most important ingredient in a good nursing home experience. When she arrived, they had a staff of people who seemed to care for her as a person. They were effective in their job and many had been doing the job of caregiver at this or other facilities for many years. Today, that ENTIRE staff has left. The staff there now is much less concerned with my mother’s care and much less experienced—weeks instead of years.
    Management There have been three different management companies in three years. There have been four different heads of the “memory care” unit and they are currently looking for a fifth! The original director—very good in my opinion with 20 plus years’ experience—was there 18 months and got fired. Another lasted a year and they have had 2 in the last six months and are looking for a 3rd.
    Theft When you place a relative in this facility, they require you to label everything so they can tell what belongs to whom. It doesn’t work. In three years they have lost about 60% of my mother’s clothes—but only the best and most expensive ones. They have lost all of her towels and replaced them with rags. They require you to stock the disposable items (wipes, shampoo, etc.) but steal them for either personal use of for other residents. I have discussed theft with them several times and each time they have failed to correct the problem.
    Diet I guess they feed their residents about as well as most do, not really certain. However, I am certain they do not attempt to tailor a diet to any of the residents. You eat what everyone else eats or you don’t eat—no exceptions.
    All of us want what is best for your relative. We want someone to care and show them respect, not view them as an item to be housed. When I placed my mother at Inn at the Amethyst, I firmly believe it was that type of facility. I still think it WAS. However, today, I would not place anyone with them. They are a mess.


    Response: The team at The Amethyst Campus is committed providing quality care and services to each of our residents. As the Executive Director I am extremely disappointed to learn that neither you nor your loved one had a positive experience while residing at our community. I am new to the position of Executive Director for the Campus and I am excited at the changes we have made to-date and the improvements that we have planned to make our residents and family members experience more favorable. Specifically we have hired a Campus Director of Human Resources to assist with hiring and training, our housekeeping staff has modified our system for tracking resident’s personal items and our Executive Chef has expanded the daily menu offerings. As the new Executive Director I would like to invite you to visit our campus to see the positive changes and to share any additional insights into how to make our residents stay more favorable. If you would like please email me with additional comments or to make an appointment to visit. I would welcome the opportunity to meet with you. My email address is [email protected]


    10/12/2012  -  An OurParents User Writes:

    It is a beautiful facility. They have numerous activities daily. But the care is quite substandard. My mom fell 4 times in the first 2 weeks. When she complained of pain in her side the day after a fall two of the med techs said it was gas. When I insisted on an x-ray a couple of days later it showed she had a cracked rib. They also let her walk around on a sprained ankle she got from one of her falls. It took them 12 days before they did anything to treat it such as wrapping, icing, elevating it. It takes numerous calls before the nurse calls you back regarding your concerns. And things you say are twisted. My mom's very nice robe that was a gift from a special friend turned up missing by the time I moved her out and they didn't even look for it despite my numerous calls until weeks after I moved her out and a new director took over. By that time the robe was nowhere to be found.



    09/01/2012  -  An OurParents User Writes:

    My Mom lived in the unsecured side of the facility. She was injured and died within a short time following that injury. Nobody seems to know what happened. Staff rarely called me while she was there. I was in the process of getting her moved elsewhere but sadly that never happened. I would not recommend this place AT ALL! Stay away!!


    Response: My deepest sympathy to you regarding the loss of your mother. I got mine out after she sustained injuries there and felt horrible guilt for putting her there in the first place. But there were no negative reviews before I moved her there. It is good that you posted your experience to hopefully save someone else from going through the pain. Thank you for that.


    07/10/2012  -  An OurParents User Writes:

    Horrible care was given for my mother. The staff in the Alzheimer,s/ Dementia locked unit were not trained staff. My mother was seriously injured at this facility.
    The people that were in charge did not return phone calls. Clothes were lost in the laundry never to be found again. The rooms were checked off that they had been cleaned and they had not. I was a frequent visitor. The place had an awful odor. I cannot say anything good about this place.


    Response: My mom was also in the locked down unit before her passing. I was there all the time and the care was not the best. The cleaning, the missing clothes and just the level of care toward the residents was so sad. But it was close to home. Would not advise anyone to take their loved one to this place.



    Description of Inn at the Amethyst Assisted Living & Memory Care in PEORIA, AZ

    Built In 1990 , Number of Beds : 88

    Inn at the Amethyst provides you with the very best in assisted living, independent living and memory care service through a welcoming, amicable community. Assisted living communities provide a chore-free life and the support seniors need to maintain as much independence as possible. Living in a senior community has many advantages. Research suggests that seniors who live near their peers and have a variety of social activities feel a greater sense of well-being. With assisted living, you'll enjoy senior-friendly homes and a welcoming staff. Other services you'll find include around-the-clock supervision and security, access to professional nurses, emergency call systems, help with daily living, and nutritious meals prepared by chefs. These communities typically provide housekeeping, laundry, transportation, and a calendar of social events. Independent living is intended for seniors who are self-reliant but who want to enjoy a worry-free life. Developed for both individuals and couples, these senior communities are also known as retirement villages, 55+ communities, and senior apartments. Residents stay in private apartments or individual homes with a range of community amenities, services, and programs tailored just for seniors. You'll have your own private space, so you can bring your favorite furniture, photos, and cookware. You’ll be able to spend time pursuing activities that you enjoy since tasks commonly associated with homeownership will be taken care of. Because independent living communities are intended for older adults who need little or no assistance, most do not offer medical care or supervision. You’ll find many social programs and community amenities, such as gardening, bridge, bingo, fitness programs, book clubs, and planned outings. The staff at Inn at the Amethyst has a special place in its collective heart for residents and their families who must deal, day by day, with the daily effects of Alzheimer’s or other forms of dementia. Alzheimer’s specialists work hand-in-hand with families, loved ones, and the Inn at the Amethyst staff to ensure that residents receive the comprehensive treatment they need. Memory care is different from the care provided in assisted living, requiring a team that is professionally trained in memory care. Residents live in private or semi-private studio homes with twenty-four-hour supervision. Three nutritious meals a day plus snacks are provided, as well as housekeeping and laundry services. Structured activities designed specifically for memory impairment offer cognitive stimulation. Facilities typically have secured areas, such as walking paths and gardens, for residents to access. Other important services include behavioral therapies, continence care, medication management, and assistance with bathing and grooming. Reside at Inn at the Amethyst and enjoy an exciting new chapter of life, where seniors can share stories and enjoy the companionship of peers. In this community, assisted living, independent living and memory care services are provided. The help you'll find at assisted living communities is offered as necessary, with the goal of supplying the support services required to stay as self-sufficient as possible. Independent living is intended for seniors who are self-reliant but who want to enjoy a worry-free life. Memory care necessitates a more direct level of care, memory enhancement programs, and social opportunities, all in a secure, warm setting. Call today and discover how Inn at the Amethyst is the perfect fit for seniors requiring assisted living, independent living and memory care services.

    Source: OurParents.com

    Amenities

    Parking & Transportation
    • Access to Public Transportation Nearby
    • Transportation Provided by Facility
    • Resident Parking
    • Guest Parking
    Languages Spoken
    • English
    • Spanish
    Pets
    • Dogs
    • Cats
    Community Services
    • Clubhouse/Meeting Rooms
    • Designated Family Visiting Area
    • Garden
    • Guest Dining
    • Guest Lodging
    • Library
    • Activity Director
    • Beautician/Barber
    • Chapel/Religious Services
    • Housekeeping
    • Laundry Room(s)
    • Laundry Service
    • Maintenance Director
    • TV/Media Room
    Housing Options
    • Studio or Efficiency Apartment
    • 1-Bedroom Apartment
    • Air Conditioning
    • Cable Hook Up
    • Climate Control Thermostat
    • Walk-In Shower
    • Wheel-In Shower
    • Wheelchair Accessible
    • Private Courtyard or Patio
    • Private Telephone Line
    • Washer/Dryer Hookup
    Dining Options
    • Lunch
    • Breakfast
    • Dinner
    • Snack
    • Restaurant Style
    • Room Service as Needed
    • Low Sugar
    • Vegetarian
    • Low Sodium
    Security
    • 24 Hour Up and Awake Staff
    • 24 Hour Controlled Access
    • Door Alarms (for exit seekers)
    • Emergency In-Room Call System
    • Fire Sprinkler System
    Personal Assistance
    • Foot Care
    • Activities of Daily Living (bathing, grooming, dressing, eating, etc.)
    • Catheter Management
    • Sitting, Standing, Walking
    • Toileting
    • Medication Management
    Behavioral Support
    • Hits, Kicks, or Acts Physically Aggressive
    • Yells, Curses, or Acts Verbally Aggressive
    • Does Not Sleep Through the Night
    • Becomes Disoriented (e.g. Sundown Syndrome)
    • Paces or Rummages Habitually
    • Seeks exit or Tries to Leave
    • Wanders
    • Needs Prompting for Their Personal Care
    Special Health Conditions
    • Immune Deficiency
    • Monitored Intake of Food and Liquids
    • Severe Brain Injury
    • Arthritis
    • Asthma
    • Breathing Support with Oxygen
    • Broken Bones
    • Cancer
    • Colostomy or Urostomy
    • Depression
    • Developmental Disabilities
    • Emphysema or Other Lung Disease (COPD)
    • Heart Disease or Heart Failure
    • Osteoporosis
    • Stroke
    • Tendency To Fall
    • Diabetic Diet
    • Oral Medication
    • Insulin Injection Self-Administered
    • Insulin Injection Staff-Administered
    On-Site Therapy
    • Mental Health Counseling
    • Occupational Therapy
    • Physical Therapy
    • Support Groups for Patients
    • Support Groups for Families or Caregivers
    Memory Care Services
    • Family Members Able to Join at Mealtime
    • Family Members Able to Participate in Care Plan
    • Specialty Trained Staff
    • Safe Wandering Areas
    • Regular Assessments by Interdisciplinary Staff
    • Environment That is Easy to Navigate
    • Daily Planned Recreational and Social Activities
    • Activities Tailored to Residents’ Abilities
    • Dementia Stage 1
    • Dementia Stage 2
    • Dementia Stage 3
    • Dementia Stage 4
    • Dementia Stage 5
    • Dementia Stage 6
    • Dementia Stage 7

    Demographic Profile for PEORIA, AZ, 85382

    People

    Male Population
    47.94%
    Female Population
    52.06%
    Median Age
    41.6 Years
    Average Household Income
    $66,272

    Cost Of Living
    Compared to the National Average

    Overall
    3% Below
    Cost of Food
    4% Above
    Utilities
    7% Below
    Miscellaneous
    4% Below

    Environment
    Provided By EPA; Closer to 100 is better

    Air Quality
    13.8 / 100
    Water Quality
    66 / 100
    Superfund Sites
    10 / 100
    Physicians per 100k
    199.1

    Annual Crime

    Violent Crimes
    2
    Property Crimes
    4