La Estancia Nursing and Rehabilitation Center

(866) 653-9337

15810 S 42 Nd St, PHOENIX, AZ


  • Nursing Home
  • Short Term Care: Rehabilitation

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
La Estancia Nursing and Rehabilitation Center
15810 S 42ND ST
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User Reviews

02/10/2015  -  An OurParents User Writes:

In 2011 I was transported from a hospital after recovering from a broken ankle and a newly implanted pacemaker/defibulater.
While staying there the Administrator, Mr. Cook proved to be a very crooked man. He and his wife raised puppies and then brought them to sell at the price of $600.00 each. My husband bought and paid for one for me to have when I was able to come home. Upon discharge we asked for the puppy and were told since I had not taken him immediately (now how was I supposed to care for it while being a patient?) Because I hadn't paid them for puppy-sitting my dog, they sold it to some one else.
When we asked for our money back, Mr. Cook tauntingly told us if we wanted our $600.00 back we would have to take him to small claims court. Knowing this would be impossible for me to do. He and his wife made $1200.00 for my puppy having sold it for the $600.00 twice. Nice way to make an extra income. I have since found out it is illegal to sells personal goods to patients.
Furthermore, a few months later we began receiving calls from a collection agency wanting $1000.00. When asking who was behind this we found out it was La Estancia. I then called and called many times asking the billing department for a printout of detailed charges. Not once did I get a response. Still I continued to call and was shifted from one department to another. I'm sure this was their way of blowing me off.
Just to let the public know, we were scammed out of $1600.00 and if it keeps just one other person the head ache and grief this crooked administrator caused, this review would be worth it.

05/23/2014  -  An OurParents User Writes:

my mom was admitted here on 5/16/2014 and i just took her out on 5/22/2014 she has been put in a wheelchair by a nurse of the name of Revonda CNA and left in the hallway alone while other nurses were leaving not one helped my mother. She was cold and left out as if she were an animal. She was put out at 11:ish night and after 1 a.m. she rolled herself back to her room when a young guy decided to help her. Ok so i brought her to chandler regional hospital for ankel surgery and noticed s red mark on her check. It looked as if she got hit. But i asked a nurse and she said it looks like a pinch. WOW. so DO NOT TAKE YOUR FAMILY MEMBERS HERE IF YOU TRUELY LOVE THEM!!!!!!!

Response: I'm revonda and that is not true at all.. She was got up at 1030 pm but not by me...I clocked in at 1030pm she was in bed by 1130 pm I PUT her to bed I DID NOT GET HER Up! So don't slanders name or my company's name!! I work there for 5 years and it's a lotnof nurses and cnas we care about the patients so I don't appreciate your slander of my name !! God bless the people!

10/01/2013  -  An OurParents User Writes:

When I was sent to La Estancia I was given a lovely private room in the ortho unit. I was really insecure about sitting in the dining room with strangers and sick people. But then I realized there were no strangers here. Everyone knows everyone. Among the knee replacements and hip replacements of my friends and other residents, I feel my experience was very different. My surgery was cared by beautiful special nurses attending my needs. The second day I was here, I started therapy twice a day. I am 80 years old , and I did great. I then achieved stretches and things I couldn't do at home. I've been here for nine days and feel like a new person. The nurses are very accomodating; also the other departments did a wonderful job, people are very nice here. My daughter was here after having two knees replaced and recommended it to me. If I ever need more help I would definitely come back to La Estancia. Mary S.

  • Care
  • Cleanliness
  • Staff

    09/27/2013  -  An OurParents User Writes:

    I felt very comfortable at La Estancia and particularly appreciated. The nurses and CNA's were all really nice and I never felt ignored, especially Lovett a CNA. She was very sweet and great.
    The dining room staff were also sweet with great personalities. They understood when I asked for small food portions.
    The PT and OT staff were great. I had three days of therapy and feel stronger.
    Overall my stay went by very fast and having gotten out of surgery, this was a great choice.

  • Care
  • Staff

    09/26/2013  -  An OurParents User Writes:

    I received wonderful care and attention at La Estancia. The smiles and willingness to please made my stay so much more pleasant than I ever expected. The prompt attention to extra coffee and butter on my breakfast tray and "tucking" in my feet meant so much to me. They provide the kind of patient service that other facilities only wish for.
    Barbara S.

  • Care
  • Cleanliness
  • Food
  • Staff

    09/04/2013  -  An OurParents User Writes:

    I would never put my Family in this place. I was recently an employ there and let me tell you, Because they are too cheap to put more aids on the floor people will go a whole week without showers, and the reason why call lights never get answered is because they have all the aids loaded with residents. How is it possible to get 10-15 people up in one hour for breakfast without neglecting their needs (am care). Short Staff doesnt just affect the employees, the residents are the ones suffering the most!!

    04/16/2013  -  An OurParents User Writes:

    nursing staff needs better quality

    11/21/2012  -  An OurParents User Writes:

    La Estancia Nursing and Rehabilitation Center is a large, for profit, nursing home with 192 beds based in Phoenix, AZ. At last check, the facility had 64 residents indicating that it is 33% occupied which is less than average within the state of Arizona. The provider accepts both medicare and medicaid programs, and provides resident counseling services.
    This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for La Estancia Nursing And Rehabilitation Center, was 2 stars, which is a lower rating than 65% of nursing homes in Arizona. Important to note that this facility has recently detriorated and has gone from 3 stars to 2 stars.
    We have compared the detailed Medicare data for La Estancia Nursing And Rehabilitation Center with other senior care providers in Arizona. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 10/28/2011.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here

    10/26/2012  -  An OurParents User Writes:

    My mother was a "fall risk" during her stay at La Estancia. Early morning hours of 1/1/12 she put on her call light to use the restroom. When no one responded she attempted to make it to the toilet alone as she did not want to have an accident. She fell and was calling for help yet no one responded (she was in a room next to the nursing station). She then crawled to the restroom and pulled the call button cord and someone finally responded. The staff sent her to the ER later that morning to ensure she was okay. The charge nurse assurred my sister that all expenses would be payed by the facility yet they billed her insurance and now my mom is left with high co-pays. La Estancia refuses to answer telephone calls, meet with us or respond to written correspondence.
    On a previous stay my mother also fell under the lack of supervision of the physical therapist. Since this person is no longer on staff we did not think falling would be a risk as the staff would take proper precautions.
    I would never place any one I cared about in this facility.

    04/02/2012  -  An OurParents User Writes:

    Cleanliness was one of the reasons we chose La Estancia. Everyone was wonderfl- it's hard to single out people- Tina, Amy, Cynthia, Pam, Gil, Cathy, Katie, Tony, David, Susan, Eva- so special. I felt dafe with them. They were amazing! Jackie (fun) You may use our name as a reference. Food was very good . Dining staff- special. Cindy is so kind, Alexa was outstanding. Herb, extremely Helpful!

    03/05/2012  -  An OurParents User Writes:

    Less than average care. Staff is trained to take vitals and pass out medicine (though not always in a timely manner). Staff cannot assess information - only write it in a chart. Doctor on staff oversees all patients and has his own private practice leading to subtandard care. Don't ask the staff questions - they don't have the knowlege or time to answer!

    12/31/2010  -  An OurParents User Writes:

    First of all, let me say that the Director or Nursing is very caring and helpful. Unfortunately, that is where it ended.

    My parent was admitted with a broken hip, she has mild dementia which was exaserbated by her fall. Physical reabilhitation was needed. The challenges we faced were as follows

    Nursing: All nurses and CNA's rotate daily so you do not get the same nurse or CNA on any one day. Communication is difficult, one had doesn't know what the other is doing. Desite my being their on a daily basis through most of her stay, different care was given regardless of my instructions. It took an average of 10-15 minutes for anyone to respond to her calll button.

    Doctor: The Dr. assigned to her was Dr. Woods. I was there daily and asked to speak with her. Finally on the 8th day, she returned my call. Since her discharge, I have several calls into her to receive a scrip for the new medications given to her while she was in residence. No response.

    There were other problems with the staff's casual attitude toward customer service, too many to mention.

    If you are healthy and can speak for yourself, this probably would be an "ok" place. If your parent has any cognitive issues, this is not the place. This is an institution, nothing more. If

    10/06/2010  -  An OurParents User Writes:

    My father was transferred here for rehab of a broken hip. The nursing staff was mean, gave us no information unless I asked, and let people lay in bed even when they pushed their emergency button. My dad was in two different rooms, both rooms emergency buttons did not even work and I had to request new ones. Aides were nice, but seemed embarrassed by nurses' attitudes. I would never put anyone there again, I don't care if it has been remodeled. It was a nightmare for my father, I stayed there 12 hours a day, missing work, because they ignored him. One night he fell and had massive hematoma, required stitches in his thumb and luckily his roommate heard him and yelled for someone to help. Other residents heard him fall, as it was quite loud, but it took a while for staff to come help him and he was found in a pool of blood. One nurse stood 2 inches from my face while I was asking questions about my dad and yelled so loud that even the deaf people all down the hall could hear her. She would not give me info but I am his guardian and was entitled to it, luckily another nurse called and found out that I was entitled and came in to tell me later, but big mouth nurse never apologized to me. Completely unprofessional care. Did like OT dept, and the staff that served meals, but my dad could have died and they wouldn't have even noticed.

    Description of La Estancia Nursing and Rehabilitation Center in PHOENIX, AZ

    Number of Beds : 192

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