Sun City Health and Rehabilitation Center

(866) 653-9337

9940 W Union Hills Dr, SUN CITY, AZ


Services

  • Nursing Home
  • Short Term Care: Rehabilitation, Respite

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits Yes
  • Long Term Care Insurance Yes
  • Subsidy Available No
Sun City Health and Rehabilitation Center
Work
9940 W UNION HILLS DR
SUN CITY
AZ
85351
USA
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User Reviews

04/01/2018  -  An Interested Visitor Writes:

As others have said, I wish I could leave a negative star review. This facility is responsible for my grandma’s death. The only reason she didn’t pass away sooner fromtheir neglect is that my patents were up checking on her on almost a daily basis. When they went on their dream vacation and weren’t able to check on her daily, she was neglected. I was calling from out of state every other day to get a verbal description on how she was doing. She fell twice during the month my parents were gone, and she sustain some wounds. The first fall was caused by my grandma being so tired she fell out of her wheelchair because the staff repeatedly did not help her into bed for a nap. Not sure about the second fall based on their story. Back to the wounds. She has a cut on her arm and leg. I was told over and over again that she was healing as expected, wounds were fine, she was taking all medications as prescribed. My parents came home on a Tuesday, went to see my grandma on Wednesday. Both wounds were abscesses, especially the wound on her leg which was extremely swollen. They had not been giving her the antibiotics she was prescribed. I had called Monday and was told the doctor had just been into see her and her wounds were healing well. We aren’t sure at this point if the doctor even saw her because they have been shady about gettig her medica record to us. Also, she had stopped wanting to eat at least a month ago (so around the time my parents left) and they didn’t say anything until my mom asked why she had turned to skin and bones. My parents have been fighting with the staff to get her a new doctor and get her healed (unsuccessfully) over the last month. Friday my grandma passed away in hospice from sepsis and pneumonia as a direct result of the lack of care at this facility. Very, very few of the staff care about the residents health or dignity. On top of that they are severely under staffed. My grandma should not have died when she did and in pain. I can only imagine what happens to the residents who do not have family able to visit very frequently. Do NOT put anyone that you care about in this facility!

Liked:
  • Activities
  • Location

    07/20/2017  -  An Interested Visitor Writes:

    Phillip one of the dayshift nurses by far is a poor excuse for a nurse. He may work overtime and doubles for his boss but his patient care is horrible! He has an excuse for everything. A poor excuse. He does not spend the required time with the tenants or patients required. I have witnessed him leaning against the wall in the hall just hanging out visiting with a CNA doing the same thing. When you ask for something his standard answer is I'm really busy or we are busy right now. Ok so what about my family members request. Is he chopped liver? The manager and head nurse are great administrators. They are not aware of Phillips laziness or need nurses so he is kept. The facility is very clean. The business office is very courteous and friendly and assisting.

    Liked:
  • Cleanliness
  • Location

    12/11/2015  -  An OurParents User Writes:

    This place has a lot of serious violations. They are understaffed and the people that do work there steal and abuse your loved ones. The food is THE WORST EVER!!! IT WILL MAKE YOU SICK!!! NONE OF THE STAFF OR NURSES CAN BE TRUSTED! THEY HAVE PEOPLE THAT HAVE DONE FRAUD AND HAD SERIOUS CRIME ISSUES AND BEEN FIRED FROM OTHER PLACES. PLEASE DO NOT PUT YOUR LOVED ONE IN THIS PLACE FOR 1 SECOND!!! THEY WILL FALL AND THEY GET IGNORED ALL DAY NO MATTER WHAT THEY NEED AND IF THEY DO GET HURT, THEY WILL DESTROY THE EVIDENCE!! THEY WILL PUT HER LOVED ONE ON A OLD URINE SOAKED MATTRESS AND TREAT THEM LIKE A DOG BY ALLOWING ONE, MAYBE TWO SHOWERS PER WEEK AND THEY DO IT WITH A COLD HEART!!! NO RESPECT...JUST HOSE THEM OFF AND IF THEY DON'T LIKE YOUR LOVED ONE....WATCH OUT...CAUSE THEY WILL DO THINGS TO THEM OUT OF SPITE!!! FAIR WARNING GIVEN....TAKE THE ADVICE AND RUN FROM THIS PLACE!!!!



    03/04/2015  -  An OurParents User Writes:

    Don't ever put your love one in this facility, if you really care for them. The corporation that owns this building is out for nothing but money. Staff have to work short handed due greed. So in the end the patients and residents end up getting poor care. Treatments dont get done, call lights go unanswered, medications dont get administered properly, patients fall and get hurt due to being unsupervised. The list goes on and on



    08/06/2014  -  An OurParents User Writes:

    DO NOT GO HERE! THIS IS THE YOU ARE BETTER OF GOING TO HITLER AND ENROLLING IN A CONCENTRATION CAMP. I am a resident and have had nothing but problems with the place. I have waited over there30 minutes after hitting my emergency call light. My medication is never given to me on time, the nurses are rude and have serious attitude problems and have no respect for the patients. At one point they forgot to refill my prescription and it took over thirty six hours to get my medication. This place should not even be aloud to operate in my opinion. If you care at all about your loved ones please find a better place for them.



    02/01/2014  -  An OurParents User Writes:

    After a difficult surgery with very horrible pain, my husband had to select a rehab facility from a small list. He made one inquiry to the head nurse of a large senior living place and was told, "I haven't heard bad things about Sun City Rehabilitation. Also he had to make a decision now because I was being moved from the hospital. He chose Sun City Health and how we wish he hadn't.

    Why I was moved to this horrible place at midnight, I will never know. The two ambulance people had me on a gurney, wheeled me down the hall to my room. I had no idea it was my room because all I saw from the gurney was the ceiling because I was lying on my back. The two ambulance men transferred me to a bed while I screamed in pain. I had had serious surgery just two days before.

    Not one staff member came into my room until 4:00 am. I think her name was Cindy - she had c copper colored stringy straight hair. She apologized for not coming sooner and basically said that she would not be working the next day. In addition she asked if the call buttons had bothered me and I said the incessant buzzing of the call buttons did not allow me to sleep. She gave me a really unbelievable reason for all of the call button noise...it had to do with the patients waking up and using their call button. Really? The patients awaken in the middle of the night and from the constant noise from the buzzers you would think that this god awful place had thousands of patients.

    I had to go to the bathroom and since she did not come back and pressing my call button did no good (pressed it over 100 times) I called out loudly from my bed, "Nurse, nurse will someone come here and take me to the bathroom." I did that twice and no one came; however, each time I called out for help I heard two women laughing and also two men.

    Calling out from bed brought not one person. I had to make the excruciatingly painful decision to somehow make it to the door. I almost passed out from the pain...funny that was the reason I was in this rat hole...pain. I had had a hip replacement and I had to make it to the door of my room without a wheelchair, walker or crutch.
    I made it to the door twice so that I could yell loudly that I still had to go to the bathroom. Again...I heard laughter and it was from staff. I went back to bed and no one came to help me. Again and with the most strength I had I again walked, hobbled, slid, crawled to the door of my room, yelled loudly that I needed help and once again heard laughter. Not knowing where a toilet was I urinated next to my bed.

    The next day, Saturday, I told the social worker about 9:30 am and another person that I was going home. They both barraged me with all the reasons I had to stay for the two weeks. "If you leave you won't have any medication, Your doctor may not sign off on this, etc."

    By 7:00 pm that night, having asked for pain medication for over 4 hours, the woman in charge with all the tattoos said she had spent 5 hours getting a sick patient to the hospital. My husband was livid because he heard me ask for pain medication at 3:00 and when he returned at 7:00 I still had not gotten any.

    He was so angry with the abysmal treatment - actually ZERO treatment - I had received that he had tatto woman call the woman in charge and told her to "get her @#$% down here." He was controlled in his anger but it was very pervasive. He was going to go home and I pleaded with him that I was very afraid of what might happen to me when he left. I was afraid for my life.

    He took me home and we were given nothing...not even a walker to use until the next day.

    NEVER EVER SELECT THIS HELL HOLE FOR ANY REASON. THE PEOPLE WHO WORK HERE ENJOY INFLICTING PAIN ON THE WEAK. THEY ALL WOULD HAVE BEEN HIGH RANKING SS GESTAPO AGENTS.

    HIEL HITLER! HIEL SUN CITY REHAB! HIEL MEDICARE FRAUD. YOU ARE GOING TO GET YOURS!!



    03/05/2013  -  An OurParents User Writes:

    This place is horrible! We had no choice in the matter of sending my grandmother here because Arrowhead Hospital sent her here. The nursing staff took forever to answer calls (sometimes 25 to 45 min before you would even see a nurse). She had a semi-private room and her roommate often wasn't hooked back up to her alarm to get out of bed and when she had to use the rest room the nursing staff (who takes at least 20 minutes for a call) was not there to help her use the rest room so she ended up soiling herself. The doctor, he was very nice and knowledgeable but on the day of her discharge, he didn't show up after being told by multiple staff that she was to leave that day. I didn't get a straight answer from anyone until I walked to the front and finally found a nurse who cared to listen and help me find someone to get a straight answer. She ended up staying another day which made her cry but left her depressed, the staff couldn't careless because they got paid an extra day. The food was horrible and according to the nursing staff, they did not have any crackers or Sprite for nausea from medication. The food orders were often messed up and dietary limitations were never taken in account. I would never EVER tell anyone to go to this place to visit, let alone put someone they loved in this place.



    01/09/2013  -  An OurParents User Writes:

    cna, aid staff take 30-45 min to ans call



    11/21/2012  -  An OurParents User Writes:

    Sun City Health and Rehabilitation Center is an average sized, for profit, nursing home with 118 beds based in Sun City, AZ. At last check, the facility had 100 residents indicating that it is 85% occupied which is about average within the state of Arizona. The provider accepts both medicare and medicaid programs, and provides resident counseling services.
    This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Sun City Health And Rehabilitation Center, was 3 stars, which is a better rating than 55% of nursing homes in Arizona. Important to note that this facility has recently detriorated and has gone from 4 stars to 3 stars.
    We have compared the detailed Medicare data for Sun City Health And Rehabilitation Center with other senior care providers in Arizona. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 02/24/2012.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here



    09/26/2012  -  An OurParents User Writes:

    This place is the worste of the worste place ever !!!! they are out for money and money only !!! The only people that care is the weekend CNA the RN is always late giving medication the food is terrible on top of the kitchen getting my mother food WRONG !!! The only saving grace, because DR Watson the Dr that never let NO ONE go home was the all of the 1st floor CNA they were my angles. I recomend no one go to this place. I mean no one It is Horrble ! when they give you a tour, it seems like a fairytale my mother called crying and I was so upset with her overall care !!!!!!!!!!!!!!!!!!!!!! This hell hole gets NO STARS !!!!!!!!!!!!



    08/25/2011  -  An OurParents User Writes:

    I wanted to express how impressed we have been with the level of care and the professionalism of Sunview's staff. The exceptional work that your team delivers has given everyone an added level of comfort. Living in California I don’t have the opportunity to visit as often as I would like. The staff have been informative engaged each time I have been in. Working in a health care quality improvement organization has made me extra sensitive to the consistency in care. The team deserves the recognition that they are fulfilling the mission to have residents and their families feel loved, informed, and comfortable. My brother goes through cycles of sleep where his hours awake often don’t align with family visits. The staff recently contacted my parents to let them know that my brother was awake if they wanted to stop in for a visit. We believe that is exceptional customer service and compassion.


    Response: This review is NOT for Sun City Health and Rehab



    Description of Sun City Health and Rehabilitation Center in SUN CITY, AZ

    Built In 1984 , Number of Beds : 118

    The staff at Evergreen Sun City Health is ready to provide personalized in-home care whenever your loved one needs assistance. Providing a variety of helpful elder services, such as medication reminders, light housekeeping, and groooming assistance, in-home care professionals are available around-the-clock. Some seniors, as they age and begin to need assistance, simply do not wish to leave the place they’ve called home for many years. Sometimes they bought their dream home upon retirement. Sometimes it is the house where they raised their children and watched their families grow up. For them, the walls and floors resonate with memories. A caring, in-home staff understands this and is dedicated to making seniors as comfortable and as satisfied as they can possibly be. Services are available twenty-four-hours a day, seven days a week. Home care includes various medical and non-medical support services. For many seniors, home care allows them to stay independent for as long as possible. For seniors who prefer to remain in their own homes, Evergreen Sun City Health care providers are available every day with a wide-range of services. In-home care is an option for seniors when they need it. Care professionals will bring their expertise and experience to your home. This choice is perfect for those who would like to stay in their homes but who need some help with the daily activities of living. These services, available 24 hours a day, every day, are paid for by the individual or through public and private funding sources, such as Medicare and/or Medicaid. When you are ready to learn more about Evergreen Sun City Health, call a care advisor for more details.

    Source: OurParents.com

    Amenities

    Parking & Transportation
    • Access to Public Transportation Nearby
    • Transportation Provided by Facility
    • Guest Parking
    Community Services
    • Activity Director
    • Beautician/Barber
    • Clubhouse/Meeting Rooms
    • Designated Family Visiting Area
    • Housekeeping
    • Laundry Room(s)
    • Laundry Service
    • Library
    • Maintenance Director
    • TV/Media Room
    Housing Options
    • Private Bedroom with Shared Bath
    • Shared Room
    • Air Conditioning
    • Cable Hook Up
    • Climate Control Thermostat
    • Private Telephone Line
    • Wheelchair Accessible
    • TV
    Dining Options
    • Breakfast
    • Lunch
    • Dinner
    • Snack
    • Restaurant Style
    • Room Service as Needed
    • Ethnic Meals
    • Gluten-Free
    • Kosher Kitchen
    • Kosher Meals
    • Low Sugar
    • Low Sodium
    • Vegetarian
    Security
    • 24 Hour Controlled Access
    • 24 Hour Up and Awake Staff
    • Door Alarms (for exit seekers)
    • Emergency In-Room Call System
    • Fire Sprinkler System
    Personal Assistance
    • Activities of Daily Living (bathing, grooming, dressing, eating, etc.)
    • Catheter Management
    • Foot Care
    • Sitting, Standing, Walking
    • Toileting
    • Medication Management
    Behavioral Support
    • Does Not Sleep Through the Night
    • Becomes Disoriented (e.g. Sundown Syndrome)
    • Paces or Rummages Habitually
    • Seeks exit or Tries to Leave
    • Wanders
    • Needs Prompting for Their Personal Care
    Special Health Conditions
    • Arthritis
    • Asthma
    • Breathing Support with Oxygen
    • Broken Bones
    • Cancer
    • Colostomy or Urostomy
    • Depression
    • Developmental Disabilities
    • Emphysema or Other Lung Disease (COPD)
    • Heart Disease or Heart Failure
    • Immune Deficiency
    • Management of an I.V.
    • Management of a Feeding Tube
    • Monitored Intake of Food and Liquids
    • Osteoporosis
    • Stroke
    • Tendency To Fall
    • Severe Brain Injury
    • Inconcontinence
    • Diabetic Diet
    • Oral Medication
    • Insulin Injection Staff-Administered
    On-Site Therapy
    • Dental Care
    • Occupational Therapy
    • Physical Therapy
    • Restorative Therapy
    • Speech Therapy
    Memory Care Services
    • Family Members Able to Join at Mealtime
    • Family Members Able to Participate in Care Plan
    • Specialty Trained Staff
    • Safe Wandering Areas
    • Regular Assessments by Interdisciplinary Staff
    • Environment That is Easy to Navigate
    • Daily Planned Recreational and Social Activities
    • Activities Tailored to Residents’ Abilities
    • Dementia Stage 1
    • Dementia Stage 2
    • Dementia Stage 3
    • Dementia Stage 4
    • Dementia Stage 5
    • Dementia Stage 6
    • Dementia Stage 7

    Demographic Profile for SUN CITY, AZ, 85351

    People

    Male Population
    41.39%
    Female Population
    58.61%
    Median Age
    76 Years
    Average Household Income
    $36,335

    Cost Of Living
    Compared to the National Average

    Overall
    17% Below
    Cost of Food
    4% Above
    Utilities
    7% Below
    Miscellaneous
    4% Below

    Environment
    Provided By EPA; Closer to 100 is better

    Air Quality
    13.8 / 100
    Water Quality
    66 / 100
    Superfund Sites
    10 / 100
    Physicians per 100k
    199.1

    Annual Crime

    Violent Crimes
    5
    Property Crimes
    5