Trillium Specialty Hospital-west Valley

(866) 653-9337

13818 N Thunderbird Blvd, SUN CITY, AZ


  • Nursing Home
  • Skilled Nursing Facility

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
Trillium Specialty Hospital-west Valley
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User Reviews

04/07/2013  -  An OurParents User Writes:

Our 17 year old son was transferred to trillium after sustaining a traumatic brain injury when struck by a car in January 2912. The care, if you want to call it that, was horrible. Thank god we were able to get him home to Texas. He was left in his own urine and feces for more than an hour several times. Fell out of his bed, developed a staph infection( which I had to point out to staff!), an allergic reaction that I also had to pretty much diagnose myself, laid flat and had vomited on his self( could have killed him!), has a permanent intestinal infection,( not found until we got him home to Texas and caused by the staff not washing their hands after dealing with other patients fecal matter!) had maybe 1 hour of theray a day, not even every day. Health south here in Texas did more for cole in 2 weeks than that pit did for him in a month and a half. Do your research people. If you truly love the person that you need to place in a facility, do not leave them at trillium. They will be neglected and will be lucky to surve at all!

11/21/2012  -  An OurParents User Writes:

Trillium Specialty Hospital-west Valley is an average sized, for profit, nursing home with 120 beds based in Sun City, AZ. At last check, the facility had 45 residents indicating that it is 38% occupied which is less than average within the state of Arizona. The provider accepts both medicare and medicaid programs, and provides resident and family counseling services.
This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Trillium Specialty Hospital West Valley, was 3 stars, which is a better rating than 55% of nursing homes in Arizona.
We have compared the detailed Medicare data for Trillium Specialty Hospital West Valley with other senior care providers in Arizona. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is higher than average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is higher than average. The most recent health inspection was on 04/24/2012.
To view the full report for this facility, and to understand more about its Medicare rating, go to here

08/05/2012  -  An OurParents User Writes:

My husband of 20 years was sent to Trillium,& received subpar care for 2 weeks he was there.Unecesary procedures were done to keep him alive.Found on the floor with tubes still attached on several mornings that I went to see him.Put in a chair instead of bed because too busy to move him.He was uncomfortable & miserable.Finally he said"get me the bleep out of here" Went to hospice & passed away the next day.
This is a warning to other people to not send your loved ones there.No compassion,& poor care on the staffs part

02/21/2012  -  An OurParents User Writes:

It is with deep regret I have to leave the care of your facility and staff. It has been a beutiful memory for me. I would ask only that you adopt me!

03/02/2012  -  An OurParents User Writes:

Gave very poor care and were negligent in caring for my mother.

02/20/2012  -  An OurParents User Writes:

As an employee I can speak loudly to the commitment by Trillium Administration to provide the highest level of care to our patient's. I believe that our staff is the most committed team I have ever worked with. Administration takes all complaints serious and will address them when brought to their attention. Education is ongoing and providing the highest quality of care is a priority. I love working for Trillium and would recommend it to my family and friends.

02/16/2012  -  An OurParents User Writes:

Please don't send your loved ones to Trillium. My grandmother was supposed to be there for Rehab, and then home in a few days after a surgery. Now she's in ICU fighting for life because of her care at Trillium. They didn't make sure that she ate or drank, and often forgot to even bring her food (I had to remind them several times). She went into kidney failure because she was so dehydrated and starving.
Not once in the week we were there did I see a nurse wash their hands or put on gloves. Because of this my grandma's chest tube got infected and she is septic.
I'll say it again, my grandma is currently in ICU fighting for her life, because of the care she received at Trillium.

04/14/2011  -  An OurParents User Writes:

The system they have in place to update their staff with residents care is inadequate. My sister witnessed a patient nearly get an additional dose of pain medication simply because the staff failed to check his chart prior to administrating his medication. My mother had orders changed by a Doctor that were neglected once again for failure to check her chart. Her chart had detailed wound care instructions that weren’t executed because the aids failed to review her chart. My mother is bedridden and on a feeding tube. I have personally seen aids lay my mother flat with the tube still running. (this can kill her!!!) In less than 6 months my mother has been sent to the hospital 3 times for internal bleeding which stems from lack of proper care. The nursing home looks nice but the care is horrible!! If you need a nurse it will take you an hour at the minium before someone comes and when they do they do come dont know anything and will give you the standard "let me look at her chart" and then you are waiting yet another hour. I am grateful my mother was able to make it out of there alive!! We visit my mom daily I really feel sorry for the people that dont have family that can be as involved as us because they just get neglected. If you Love the person you need skilled care for DONT SEND THEM TO TRILLIUM!!! The 1st month their service is AWESOME and after that you get neglected. I think they do that so you can sleep at night thinking your loved one is being cared for. It is really sad because it could be a great place if they had the proper employeees and procedures

Description of Trillium Specialty Hospital-west Valley in SUN CITY, AZ

Number of Beds : 120

In-home care, provided by Hearthstone of Sun City, allows elders stay in the private home in which they have lived for years. A team of care professionals brings non-medical assistance to your loved ones in the place they feel most comfortable, from bathing and feeding assistance to light housekeeping and meal prep. In-home care is ready when you or a loved one needs it. Skilled professionals come to your home. This choice is perfect for those who prefer to stay in their homes but who need some help with the daily activities of living. Available 24 hours a day, seven days a week, services are paid by the client or by a variety of public and private sources, such as Medicare and/or Medicaid. Home care delivers a variety of medical and non-medical support services. There are two types of home care providers. The first is a skilled service provider, usually licensed nurses and therapists, who can meet various medical concerns or rehabilitation needs. The second, more common, type of in-home care is supplied by an aide who can provide companionship and emotional support as well as assist with daily activities, including grooming, meal prep, and transportation. For seniors who prefer to stay in their own homes where it's familiar, in-home care allows them to stay indepedent. When you need in-home senior care for a loved one, Hearthstone of Sun City provides a full-range of services by a compassionate, skilled staff. In-home care is accessible when you or a loved one needs it. Care professionals will bring their expertise and experience to your home. This choice is perfect for those who prefer to stay in their homes but who need some help with the daily activities of living. Available 24 hours a day, seven days a week, services are paid by the client or by a variety of public and private sources, such as Medicare and/or Medicaid. At Hearthstone of Sun City, find the ideal services and amenities you need to live comfortably.


  • Fire Sprinkler System

Demographic Profile for SUN CITY, AZ, 85351


Male Population
Female Population
Median Age
76 Years
Average Household Income

Cost Of Living
Compared to the National Average

17% Below
Cost of Food
4% Above
7% Below
4% Below

Provided By EPA; Closer to 100 is better

Air Quality
13.8 / 100
Water Quality
66 / 100
Superfund Sites
10 / 100
Physicians per 100k

Annual Crime

Violent Crimes
Property Crimes