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Home > Nursing Homes > Arkansas > Rogers > Jamestown Health And Rehab

Jamestown Health And Rehab

(866) 871-1067

2001 Hampton Place, Rogers, AR


  • Nursing Home
  • Short Term Care

Payment Options

  • Medicare No
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
Jamestown Health And Rehab
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User Reviews

04/17/2013  -  An OurParents User Writes:

The CNA staff are wonderful they go above and beyond. But they could really use some good nurses. They are rude and do not appreciate there CNA'S some of them are rude to the Residents. If they treat there aides badly. It makes you wonder how they treat there residents.

09/14/2013  -  An OurParents User Writes:

My Mother lived at Jamestown the last 3 years. I had looked at all of the facilities in Northwest Arkansas and Jamestown was superior in every way. Can't say enough about the quality of care, cleanliness of the facility, even the food was restaurant quality.

  • Activities
  • Amenities
  • Care
  • Cleanliness

    08/02/2013  -  An OurParents User Writes:

    I found Jamestown to be free of odors usually associated with skilled nursing facilities. I found the staff very attentive to my mother. The food was very good and varied.

    06/08/2013  -  An OurParents User Writes:

    My sister was a resident of Jamestown Health and Rehab in Rogers, Ar during her final illness. She had been in other facilities, but this one was by far the best. Staff were caring and responsive, not just to the patient but to our family. The facility was clean and pleasant. Two staff stand out in my mind as having gone out of their way to help--Josh and Jay.
    Both took the time to solve immediate problems that make her last days more comfortable. If another staff member needed extra help, there was always someone else there to assist. We didn't have to wait for extended amounts of time when she needed help, as was the case in other facilities. It is comforting to know that she was well cared for in those final days.

    Response: I also had my mother and my mother-in-law is currently a resident. She is 100 and I have found that sometimes the family has to be responsible also, even though their family member is under an others care, and request your loved one be taken to the E.R. I did so with my mother and my wife did so with her mother. Sorry about your father but remember we can still take action for our family member even when in a facility

    04/24/2013  -  An OurParents User Writes:

    Ok my father went into jamestown March 3 2013 for hemitoma head injury.. 78 years of age this was a serious injury and a likely last event.. at the point we were finally discharged from WRMC & VA care dad was stable and needed rehab. Jamestown Nursing rehab in Rogers Arkansas is a newer facility with all the glitter and sparkle of an attractive shiney thing.. However our experience there was not only horrible but neglectful at several different levels of their promises of care.. Dad was transferred by the VA patient transfer,, I was about 20 minutes behind them.. My first impression when I walked in the door was finding my dad in the room alone. the bead was at it's highest elevation, there were no rails on the bed to keep him from falling.. now keep in mind he is at the highest fall risk scenario due to his injury.. I immediately brought this to the attention of others and was immediately bombarded by administration personnel apologizing letting me know that they were not that type of facility and that were going to get it taken care of... a week later they called me to let me know he had a fall and that there was no notable issues.. 72 hours after that event my fathers health started declining with a very very sleepiness much like the original hemitoma symptoms that they were insisting was a CDIFF infection.. they ran a lab which took 3 more days and came back negitive... At both these points with his hemitomia condition he should of been sent for a cat scan to see if his brain was bleeding again and was not.. instead they sent in another lab sample for CDIFF and again and another 3 days the following day the nite nurse finally had him taken to the ER at MERCY where we discovered yes the bleed was bleeding again.. This facility is completely stuck on it's self the administration is all about the business profitability of it all.. The nurses are spread thin and you hardly ever see them with the patient as it is the aids that do all the work. they are typically young and dumb.. Everybody is polite but thats a cover for their lack of real care and profesionalism.. I will speak kindly to the therapy department at least a couple people,, but all in all the administrators are all putting on this false front And the most important aspect is the business not equalizing the service and professionalism of said service,,, If you are considering Jamestown make sure that your not to dependent on their help for your recovery or assistance.. My father is now in hospice with hours to days left and had they taken him for a scan at the the initial fall that they called me about we would have known his brain was bleeding 10 -11 days earlier than we did and hospice may not of been necessarily. There is no accountability through the staff,, no one can tell you anything the patient file is never complete.. administration is a joke they do not raise the bar and ownership should be ashamed where ever and who ever they are ..

    03/11/2013  -  An OurParents User Writes:

    My mother has spent 50% of her life in the last 18 months in rehab at Jamestown for 3 different breaks. The staff has treated her with kindness and courtesty even though she hasn't always been happy or cooperative due to pain. Her satisfaction with the food has been up and down, but overall she has and we have been very satisfied with her FOUR stays there. The facilities have been consistently clean and nice. There have been no smells. I would recommend Jamestown to others. I have not seen the kinds of things the people with more negative reviews have seen except that at times they have been slow to answer the call button. But many times they have come when we were not looking for them when the call button got pushed accidently.

    03/08/2013  -  An OurParents User Writes:

    DO NOT use this facility! Appearances are deceiving. Newest facility in the area, however the care and service is deplorable. From med orders not followed, meal requests being over looked, wet bed linens, personal items being "lost", staff accusations of resident putting soiled linens in floor that I watched the Staff put there, facilities mail delivered to the resident instead of their Billing Department and no one on site to deliver it to. Call lights not answered. Requests of resident denied.
    1 star given - only because error message received

    10/16/2012  -  An Family Member of Current/Past Resident Writes:

    I agree with some of the other reviews. The staff are not very friendly and the whole time my father was there I never observed a staff member in a hurry to answer a call button. It was actually a pain to listen to the ringing while there. I also never saw any of the staff visiting with the residents, only rolling their chairs in front of the tv and walking away. The food is better than other places- being served hot or chilled as needed. The place is cleaner than other homes also, but you don't get that 'family- homey' feeling from the staff.

    08/27/2012  -  An OurParents User Writes:

    There staff made me feel just like I was at home. You can feel the love in the building.
    And the food is good.

    07/13/2012  -  An Family Member of Current/Past Resident Writes:

    My grandma lived at Jamestown and they treated her wonderful. She was on the dementia unit and the staff were good to her and loved her like she was their own grandma. The activities and food were outstanding as well. When she arrived at Jamestown she was not feeding her self and seemed to cry allot and then turned around and was feeding herself, appetite back and doing much better.

    07/11/2012  -  An OurParents User Writes:

    My grandmother stayed at Jamestown and the staff went overboard for myself and grandma. I would highly recommend Jamestown to anyone in NWA. ALso they offer private rooms and that made a huge difference to our family.

    Response: U have got to be delusional!! How much did Jamestown pay u to advertise all these lies?

    01/30/2012  -  An OurParents User Writes:

    From the outside it looks like a very clean and loving enviroment. BUT whatever you do DO NOT send your loved one here. It takes them waaaay to long to answer a call light. My mother could have fallen or dying and they wouldnt know till prob 30 later. Like I said before DO NOT SEND your loved ones here.

    Response: As a geriatric care manager, I must disagree with this criticism of Jamestown. I visit every facility in Northwest Arkansas and have clients in most facilities. I have found the staff to be exceptional, I've met with residents and their families and have not heard these complaints. Know that this is not an official nursing home survey. You must visit a home to see for yourself the environment and care. Sara Cain-Bartlett, LCSW, C-ASWCM, CareSupport Services, PLLC.

    Response: Man are u disillusioned! How much did u get paid to say this stuff

    01/17/2012  -  An OurParents User Writes:

    James Town is a beautiful facility. The PT program is excellent, and the food is above par, but the staff (nurses and techs in particular) could use a attitude adjustment. I have yet to meet one who goes above and beyond to be friendly and who seems to truly enjoy their job and meeting the needs of others. Basic needs such as baths (every other day) and responding to call lights in a timely manner aren't being met. My parent has been there for a week now and has only gotten one bath. We experienced the same problem last time they spent time in rehab there (finally got a bath after 3 days). It takes the staff 10-20 minutes to respond after a call button is pushed. I now understand why my parent was encouraged to wear Depends as soon as they arrived. The staff also doesn't respond well to bed alarms. I personally had to sit on the bed when the alarm went off because no one responded in a timely manner.

    09/27/2011  -  An OurParents User Writes:

    Do not send your loved one to Jamestown. If you do visit though and you hear loud buzzers non-stop, that's them ignoring patient needs

    Response: All shifts are staffed to at least current minimum and usually more than required by the Arkansas Office of Long Term Care according to the current census in the facility. Multiple residents to staff will always incur a delay to answering residents. One is more than welcome to check the time requirements to answer a call light through the Office of Long Term Care but will find none except that lights must be answered in a "reasonable" amount of time.

    08/05/2011  -  An OurParents User Writes:

    They are very rude to my mother. i am currently working on relocating her somewhere that cares about her vs cares about a paycheck.

    Response: I've heard nothing but rave reviews about the staff and the facility.

    09/28/2010  -  An OurParents User Writes:

    Jamestown is an immaculate facility. My father (severe diabetic) was only short-term but has was very pleased with the care and impressed with the facility. He and I have always said we would never consider a nursing home for long-term care, however, if forced we would definitely be comfortable with this one. It's a newer facility so things could change over time, but thus far we would ultimately consider it 5 star. The only reason I gave it a 4 on Quality of Care is 1) He was not fed a diabetic diet (granted they monitor his blood sugar every two hours, but I just thought they should probably not give him regular ice cream with some of his meals) and 2) He's due to be released in a few days and they've yet to teach him how to do some things on his own. I think they need to start preparing him for once he is released. Otherwise, I would recommend this lovely facility.

    Description of Jamestown Health And Rehab in Rogers, AR

    Number of Beds : 140

    Jamestown Health And Rehab, located in Rogers, Arkansas provides the following services: Nursing Home and Short Term Care. It accepts the following payment methods: Medicaid. Jamestown Health And Rehab has an average user review rating of 3 stars. Jamestown Health And Rehab has a very good hospital, Mercy Medical Center, located nearby, which scored a 86 out of 100 in its most recent Medicare review. The Jamestown Health And Rehab's nearest hospital is 1 miles away. A more detailed description of the types of care for Jamestown Health And Rehab can be found here.

    JAMESTOWN HEALTH AND REHAB is a nursing home. It provides medical nursing service for seniors with serious illnesses or disabilities twenty-four hours a day, delivered by registered nurses, licensed practical nurses, and certified nurse aids.

    Nursing care facilities cater to several types of patients: some patients require short-term rehab while recovering from surgery; others require long-term nursing and medical supervision. In addition, some nursing homes offer specialized care programs for Alzheimer's or other illnesses, or short-term respite care for frail or disabled persons when a family member requires a rest from providing care in the home. Please note that you can help compare nursing homes by looking at the Medicare ratings of a given facility (Medicare has a 5-star rating system for comparing nursing homes). There are various ways for paying for care in a nursing home. Make sure you know your loved one's Medicare and Medicaid eligibility, and understand how you can use tools like long term care insurance to pay for nursing home care.