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About Bickford Senior Living
In 1989, Mary Bickford was diagnosed with Alzehimers. Recognizing her mother's need for care, Judie Eby, and her husband Don, began looking at the available options that would give Mary the assistance she needed in an environment that felt like home. After much research it became apparent that there was no place that fit. There were no free-standing assisted living communities in Kansas City and nothing that felt quite like home.
Don, an entrepreneur at heart, believed there was an opportunity to pioneer a newly-developing industry. He and Judie made the decision to build the first Bickford Branch, which became an extension of Mary's home. Here, certified caregivers provided for her needs while loving her as family. Our desire was to fashion an environment which nurtured and cared for Mary Bickford just as she had done for us all her years. Everything we did, we did for Mary.
To our surprise and delight, our first Branch reached maximum occupancy about three months after opening. We realized the demand for quality senior care in a homelike environment, such as a Bickford, was staggering. To share what we built for Mary, it was time to formalize and modify our philosophy of care, policies and procedures, and standard practices of business. Bickford's built it's infrastructure around her needs, learning how to interact with families by mirroring our relationships with Mary..
As a family, we fell in love with the opportunity to engage in people's lives and share their stories. Based on the success of our first Branch, Bickford opened two new Branches near Kansas City. Since then, the Ebys have been at the forefront of the assisted living industry, helping to promote assisted living regulations and legislation in the state of Kansas. .
In the mid 1990s, Bickford expanded into a regional company with communities throughout the Midwest. In 1998, the company expanded into Independent Living. While the industry has moved to building bigger communities, Bickford has chosen to focus on smaller communities where they can maintain a home-like environment for their residences..
The Quality Plus Program
We also implemented Quality Plus, a revolutionary system which ensures each resident's care needs are communicated through their service plans. Quality Plus allowed each Branch to become seamlessly orchestrated around resident needs. From staffing to meal preparation, activity schedules to special events, laundry schedules to housekeeping responsibilities, we organize everything we do around the the services our residents need when they need them delivered. It takes a great deal of consistency and organization to deliver on that expectation, but our Bickford Family Members proved they're up to the challenge.
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- Evaluating A Care Provider