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About Trilogy Health Services Senior Living Communities
Founded in 1997, Trilogy Health Service's goal was to be the senior living industry hallmark for the Midwest region of the U.S. Offering the full spectrum of care levels and living options, Trilogy Health Services has 72 communities located in Illinois, Indiana, Kentucky, Michigan and Ohio. Trilogy Health Services is a privately held company based in Louisville, Kentucky, and is overseen by its founder, president and CEO Randall Bufford.
Providing independent living, assisted living, memory care, skilled-nursing, and rehabilitation service levels, Trilogy Health Services was ranked 38th of the 80 largest senior living providers by the Assisted Living Federation of America. In January 2013, Trilogy had 2,652 total residents. In addition to senior living, Trilogy Health Services has affiliated healthcare divisions operating an institutional long-term care pharmacy, rehabilitation therapy, and community-based home care services to cover all aspects of senior care.
The guiding principle of Trinity Health Services is "being compassionately committed to excellence in customer service" with the company-wide culture and high standards in care that combine to make "The Trilogy Difference." Embodying those company values are the Trilogy Service Standards -- "E's to Successful Customer Service" -- that include Expectations, Excellence, Employees, Empowerment, Education, Earnings and Execution.
At Trilogy Health Services, residents are afforded the comfort and safety of a home-like environment free from the worries and issues of owning and maintaining a home. Weekly housekeeping services, prompt interior and exterior maintenance if needed, and the peace of mind of 24-hour security and fire protection services allow seniors to enjoy the good life.
Dining on delicious, healthy food prepared by culinary school-trained chefs and served on china in a restaurant-like setting ensures that residents enjoy every meal in a gracious, comfortable atmosphere. Special requests for individual favorites are welcome and dietary restrictions are always accommodated. A resident favorite, Trilogy hosts a monthly, complimentary Sunday Brunch for both residents and their family members.
No need to worry about getting around if residents need to leave the community for doctor's and other appointments, or just run into town for errands or shopping: Trilogy Health Services has scheduled transportation available.
Most communities offer exercise options so residents can stay active and fit. Exercise rooms outfitted with state-of-the-art equipment and nearby walking paths offer incentive, and independent living campuses even have putting greens.
Recognizing the importance of family's involvement with seniors in their communities, Trilogy Health Services offers family programming, services and events. Family Call Service keeps family members apprised of a resident's status by having scheduled phone calls between family and the campus leadership team. Once a month, communities have Family Night, during which families can get better acquainted with staff.
Programs and Activities Provided On-Site
Trilogy Health Services believes that we never stop learning and growing. To demonstrate that philosophy, there is a high value and staff personal commitment placed on their creative and eclectic "Lifelong Learning Program."
A family member, Trilogy Health Services staff member, volunteer and sometimes even a resident, may develop a program that seniors will enjoy. A recent effort involved an artist teaching various drawing techniques to seniors on-site, with their work later displayed on bulletin boards throughout the community. Other classes have included quilting and sewing. For a recent program in Louisville, Kentucky, staff brought in religious experts to discuss and educate residents about various faiths, including Baptist, Mormon, Jewish, Muslim, Hindu, and Buddhist. Residents learned about each faith's beliefs, prayers, places of worship and special holy days.
One of Trilogy Health Services most exciting activities is the "Live a Dream" program. Trilogy community health personnel are urged to do detective work to identify a resident's special wish. Often a life-long dream is uncovered, such as a racing-fan resident meeting his favorite racecar driver. One senior attended a highly anticipated golf outing. Another staff member planned for a resident to reconnect with a cousin she hadn't seen in years, then arranged to host the cousin's wedding on the community grounds. Even small gestures carry big significance, like staff arranging for a physically incapacitated resident who could no longer hold a book to get a Kindle so she could continue to read.
Living Options and Levels of Care
Depending on the assistance or healthcare a senior requires, Trilogy Health Services accommodates an independent living lifestyle, assisted living, a memory care unit, or skilled- nursing services health center. Offering this array of housing and levels of care allows Trilogy Health Services to operate as a full-service, comprehensive senior living choice.
Independent living at The Villas is home without the hassles of maintenance, yard work and other responsibilities of ownership. Providing privacy, but also the opportunity to socialize with other community residents, makes The Villas feel like home. Features include an attached garage, well-lit visitor parking areas, on-site beauty and barbershop, wellness services as needed, registered dietician services and the ease of ground level construction with no steps to navigate.
The largest percentage of Trilogy Health Service's total resident population resides in their assisted living community option, The Residence. Providing care while respecting residents' independence is a balance that is acknowledged by the philosophy, "We are here to help you take care of yourself." The Residence has private and semi-private suites, 24-hour emergency response call systems, assistance with daily living activities such as bathing, restaurant-style dining including a salad bar, medication administration, and mobility assistance if necessary.
As the progression of memory impairments like Alzheimer's disease necessitates more specialized care, Trilogy Health Services provides their Legacy Lane Memory Care Neighborhood for residents. Basing care on the individual's needs and abilities, Legacy Lane has highly-trained caregivers. Safety and security is a high priority, but locked outdoor courtyards still allow residents to enjoy their environment. Help and education for family members is offered in monthly Alzheimer's support groups.
For either a short rehab stay after a hospital stay or more long-term care, Trilogy Health Services has a skilled-nursing health center. Services include physical, occupational and speech therapy, 24-hour skilled nursing, outpatient therapy, and transitional care. Case management and discharge planning help coordinate care and inform patients and family members about their service options upon release. A patient/family education component assists in recovery or to explain long-term care issues.
Awards and Employee Recognition
Trilogy Health Services just received an accolade exemplifying the value placed on their top- notch employees. The company was recognized for their Louisville, Kentucky home office as the "#1 Best Place to Work in Kentucky." This is the sixth year this office has been awarded a Best Place to Work honor. Trilogy has also been named Best Place to Work in Indiana for five years, and the Ohio section of the organization has won "Best Employer in Ohio" for four out of the past five years.
To express appreciation and acknowledge their employee's dedication to customer service, Trilogy Health Services has an internal "Customer Service Moments" recognition program. Staff members receive a public mention on the corporate website and a thank you from the company when a community's executive director submits the Customer Service Moment.
A recent example of an employee's extra care resulted in a kind gesture. Knowing the holidays can cause a resident to feel blue and miss past family gatherings, an employee took time away from his own family on Thanksgiving to drive a resident to her daughter's home for the holiday. He then transported the resident back to the community, making a new holiday memory.
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