Country Villa Laguna Hills Healthcare Center

(877) 525-5410

24452 Health Center Dr, Laguna Hills, CA

Country Villa Laguna Hills Healthcare Center
Work
24452 HEALTH CENTER DR
LAGUNA HILLS
CA
92653
USA
Work (877) 525-5410
Address book Address
24452 Health Center Dr
Laguna Hills, CA
Telephone Phone Number
(877) 525-5410
to speak with a care advisor about this community
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User Reviews Add Review...

11/21/2012 An OurParents User Writes: Country Villa Laguna Hills Healthcare Center is a large, for profit, nursing home with 208 beds based in Laguna Hills, CA. At last check, the facility had 180 residents indicating that it is 87% occupied which is about average within the state of California. The provider accepts both medicare and medicaid programs, and provides resident counseling services.
This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Country Villa Laguna Hills Healthcare Center, was 1 star, which is a lower rating than 85% of nursing homes in California. Important to note that this facility has recently detriorated and has gone from 2 stars to 1 stars.
We have compared the detailed Medicare data for Country Villa Laguna Hills Healthcare Center with other senior care providers in California. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is lower than average. The most recent health inspection was on 02/27/2012.
To view the full report for this facility, and to understand more about its Medicare rating, go to here

1

01/21/2012 An Current/Past Resident Writes: Recently, I spent two and a half weeks at the Country Villa Laguna Hills Healthcare Center (December 3-21, 2011). First of all, there were about six people who performed professionally and diligently.
I wish I could say the same for the rest of the staff. I quickly learned that if I rang the buzzer at night, there would be a 15 to 30-minute wait, even though my room was directly across from the nurses’ station. For a 208 bed facility, they appear to be significantly understaffed and/or deficient in quality care.
The rudest and most intrusive person was the nurse practitioner. Not only did she not listen, but she was busy talking and telling everyone how overburdened she was (i.e., on Sunday she had over 100 patients to see). One of the persons gave me the wrong meds twice. Fortunately, I always asked what each pill was for (and, no thank you, I don’t need a stool softener when I’ve had diarrhea for six weeks from the antibiotics
The Physical Therapy/OT program was good. However, the physical therapy scheduling coordinated poorly with my IV schedule. They came in every day at the same time to get me for PT and would have to return later due to my IV. This could have been corrected so easily; but was not.
As a diabetic, I was disappointed to see that I was given a “regular” menu. The food was less than desirable. (I averaged a pound a day of weight loss during my stay there). I do not know if there is a qualified dietitian on staff, but they were severely deficient in meeting my dietary needs.
In their quest to provide a clean environment, they forgot to respect my needs for comfort. I was removed from my room on a cleaning day and left alone to just sit for several hours in an empty room with no TV, no reading materials or any items of personal comfort. The staff was also deficient in meeting my basic comfort/health needs when my broken bed was not taken care of for 2 days. As a result, I suffered neck pain for many days. This should never have happened.
I am a 75-year-old woman who is vocal and can certainly advocate for myself. However, my concern is: who advocates for those who have no voice? I can’t imagine being at Country Villas without an advocate 24/7.
Other than a few staff members, NO ONE took the time to care. This is a deficiency in residents’ rights to receive care in a way that keeps or builds each resident’s dignity and self respect. My goal in submitting this review is to raise awareness and promote corrective action at Country Villas for those who are in their care now and in the future.

2

08/18/2011 An Family Member of Current/Past Resident Writes: My motherhas been here for almost six weeks and I have been very pleased with the staff at every level. Occasionally something might have been overlooked, but when it ws addressed, the staff immediately rectified the situation. I love the 3 atriums where patients can relax outside, and that they allow dogs to come and visit. Fresh flowers through out also give it a very nice feeling. Very, very satisfied and pleased. I just wish they were closer to our home!

4

Description of Country Villa Laguna Hills Healthcare Center in Laguna Hills, CA

Number of Beds : 208

Country Villa Laguna Hills Healthcare Center, located in Laguna Hills, California provides the following services: Nursing Home. It accepts the following payment methods: Medicare and Medicaid. Country Villa Laguna Hills Healthcare Center has received 2 stars from Medicare and an average user review rating of 2 stars. Country Villa Laguna Hills Healthcare Center has a very good hospital, Saddleback Memorial Medical Center, located nearby, which scored a 84 out of 100 in its most recent Medicare review. The Country Villa Laguna Hills Healthcare Center's nearest hospital is 0 miles away. The zipcode (92653) in California, where Country Villa Laguna Hills Healthcare Center is located, has an above average safety rating based on recent crime statistics. A more detailed description of the types of care for Country Villa Laguna Hills Healthcare Center can be found here.

Country Villa Laguna Hills Healthcare Center is a nursing home. It provides medical nursing service for seniors with serious illnesses or disabilities twenty-four hours a day, delivered by registered nurses, licensed practical nurses, and certified nurse aids.

Nursing care facilities cater to several types of patients: some patients require short-term rehab while recovering from surgery; others require long-term nursing and medical supervision. In addition, some nursing homes offer specialized care programs for Alzheimer's or other illnesses, or short-term respite care for frail or disabled persons when a family member requires a rest from providing care in the home. Please note that you can help compare nursing homes by looking at the Medicare ratings of a given facility (Medicare has a 5-star rating system for comparing nursing homes). There are various ways for paying for care in a nursing home. Make sure you know your loved one's Medicare and Medicaid eligibility, and understand how you can use tools like long term care insurance to pay for nursing home care.

Amenities

For more information about Country Villa Laguna Hills Healthcare Center call (877) 525-5410 to speak with a local Care Advisor


Demographic Profile for Laguna Hills, CA,92653

Annual Crime
92653 Avg.
Violent Crime 1 4
Property Crime 1 4
Weather Conditions
Average High Temperature ° F
Average Low Temperature ° F
Rainy Days 9%
Average Rainfall 0 inches
Average Snowfall 0 inches
Environment
Provided By EPA; Closer to 100 is better
Air Quality 4.3 / 100
Water Quality 65 / 100
Superfund Sites 10 / 100
Physicians per 100k 253.3
Cost Of Living
Compared to the National Average
Overall 46% Above
Cost of Food 8% Above
Utilities 12% Below
Miscellaneous 8% Above
Education
High School Graduate
Associate Degree
Undergraduate Degree
Graduate Degree 14.36%
People
Male Population 48.76%
Female Population 51.24%
Median Age 39.8 Years
Average Individual Income
Average Household Income $88,354
Population Change
Religions Breakdown of religious affiliations in Laguna Hills CA
Percent Religious 43.74%
Catholic 28.03%
Other Christian 4.11%
Pentecostal 2.41%
All Other 9.18%
Race
Breakdown of ethnicities in Laguna Hills CA
White  77.4%
Hispanic/Latino  11.7%
Asian  7.5%
Multiracial  2%
Black  1%
Other  0.2%
Hawaiian/Pacific Islander  0.1%

Please Note Zip code-level crime information is provided by U.S. Census data. OurParents ALWAYS recommends that you visit the facility and check with local law enforcement authorities, and draw your own conclusions about the safety of any given care provider and area.

Nearby Hospitals

Saddleback Memorial Medical Center

24451 Health Center Drive
Laguna Hills CA 92653
Distance: 0 miles
Tel: 949-837-4500
Average Rating: 84%

Mission Hospital Regional Med Center

27700 Medical Center Rd
Mission Viejo CA 92691
Distance: 4 miles
Tel: 949-364-1400
Average Rating: 94%

Hoag Hospital Irvine

16200 Sand Canyon Ave
Irvine CA 92618
Distance: 5 miles
Tel: 949-753-2000
Average Rating:

South Coast Medical Center

31872 Coast Hwy
Laguna Beach CA 92677
Distance: 8 miles
Tel: 949-499-7193
Average Rating: 73%
Nearby Drug Stores

Saddleback Medical Center Pharmacy

24411 Health Center Dr
Distance: 0.5 miles
(949) 452-3706

Btt Enterprises

23961 Calle De La Magdalena
Distance: 0.5 miles
(949) 380-8700

Thrifty Payless Inc

24330 El Toro Road
Distance: 0.5 miles
(949) 830-0391
Nearby Churches

Centro Cristiano Intl

PO Box 3977
Laguna Hills, CA
Distance: 0.2 miles

St George's Episcopal Church

23802 Avenida de La Carlota
Laguna Hills, CA
Distance: 0.6 miles

Temple Judea Laguna Hills

24512 Moulton Pky
Laguna Hills, CA
Distance: 0.7 miles
Nearby Parks

Beckenham Park

Laguna Hills, CA
Distance: 0.8 miles

Costeau Park

Laguna Hills, CA
Distance: 1.1 miles

Aliso Viejo Golf Club

33 Santa Barbara Dr
Aliso Viejo, CA
Distance: 1.2 miles
Services

  • Nursing Home
  • Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No