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Home > Nursing Homes > California > Laguna Hills > Palm Terrace
Palm Terrace
(855) 405-9953
24962 Calle Aragon Ste 1
Laguna Hills, CA
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Palm Terrace
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User Reviews

09/16/2014 An Interested Visitor Writes: brad n.’s Reviews

Palm Terrace Healthcare & Rehab Center
Retirement Homes, Rehabilitation Center
One hour ago

The care is terrible. The meals should not be called meals. And once you pay in advance which is mandatory, you cannot get a refund of the unused deposit.

My father who is 91 years old was only expected to stay for one week. However, they made us pay for 2 weeks in advance. They told us they were doing us a favor by only requesting a $4,500 deposit. Usually they require a $9,000 deposit. My father stayed for 6 days and we were planning on having him return for a few days after his scheduled surgery at Saddleback Hospital. Instead, we brought him straight home from the hospital. Now 7 weeks later, I have retained an attorney to file suit to get our refund.

And here is the kicker. The personnel in the business office would not even wait for my mother to come with here checkbook. They insisted that I pay right away as if there was some urgency. And now, my phone calls are never returned, even though I was promised that they would expedite our refund.

As for the care, forget it. I had to hire an outside sitter to stay with my father during the nights. My brother and I stayed all through the days to make sure he got the attention he needed.

And if your loved one needs medication, good luck. It takes a full day for them to get the orders straight and then purchase the meds from outside their facility. And don't dare ask for anything out of the ordinary. They have so many rules and regulations that nothing gets done quickly.

My father's roommate left after just one day as he was promised a wheelchair which he never received. When he told them he was leaving, he finally received some attention. They begged him to stay. Smartly, he left.

This facility is old, understaffed, and under-trained. While there were some employees with smiley faces, it did not make up for the poor atmosphere and lack of care that you would expect.

Do your loved one a favor. Find another facility. Don't make the mistake my family made. Palm Terrace was recommended by a staff member at Saddleback Hospital. I intend to share this information with her as well. I am certain she has never visited this facility.

San Diego

07/28/2014 An Interested Visitor Writes: Don’t ignore these low reviews like I did. Make no mistake: This is a money-making operation in all respects!
**Mom was in Palm Terrace (PT) for physical rehabilitation after a joint replacement. Otherwise, she is healthy and strong, very computer literate and alert and driving and living independently with my father.
*The doctor saw her ONCE in 22 days. He sat on her bed and talked to us in front of her about how she is declining and this fall she had was indicative of sure future decline. That has not proven to be true to date and is inconsistent with her outside doctors!
*She developed a bladder infection while in PT due to new catheterization. An antibiotic was ordered, but the Pyridium, which was requested up front for the intense pain, took 48 hours to get because of admitted staff oversight.
*An ultrasound was ordered to assess pain in the low abdomen. To this day we have not received an interpretation of that test from PT.
--*Administrator to me: “We are not a medical facility. We are a rehabilitative facility. If you want to know that, you have to call the doctor.” I called him twice with no response. We had to have it interpreted later by her outside doctor.
*Admissions Director and Social Services Director were both condescending, rude, and repeated themselves unnecessarily, generally spoke down to my father and I, as if we were dementia patients. This is collectively the 11th stay in a rehab facility or SNF for my family members, so it’s not our first rodeo. We are conversant on the issues and prepared for the after-requirements. I pointed out that we were having to repeat ourselves numerous times about our own solid preparation to bring her home, and we were being ignored.
*Social Services Director proudly pronounced services and abilities of herself which were not borne out in our experiences with her. She is very full of herself. She is wonderful. Just ask her.
*The Admissions Director looked me in the eye and told me the doctor is wonderful and only has to see each patient once a month.
*Release of your loved one will be delayed to every extent possible by staff with every excuse imaginable.
--*“Her name is not on THE LIST.”
--*“We have to have a meeting first.”
--*“You haven’t set up 24-hour home care yet, and that will take several days.” (We did not plan to have 24-hour care and had already said so TWICE.)
--*“You have no home health care selected and arranged.” (Yes we did and had already said so TWICE.)
--*“How are you getting her home?” Answer: “The same way we got her to her dr’s appt, with NO HELP FROM YOU, either into or out of PT or the car and no help with the wheelchair which had broken brakes/locks.”
--*”You need a dr’s authorization FIRST to begin the process to get her released, and the dr. has 48 hours to respond.”
*Run-arounds and delays if you are not persistent. They are relentless and their rhetoric to patient families is well-honed and well-rehearsed and well-scripted and canned and rote. Delay, delay, delay.
*Poor staff scheduling. We followed all staff instructions at least 3 days in advance to get my mom released for her surgical follow-up appt., specifically requesting a shower the morning of her appt due to days of wearing diapers. The day of her appt she was not ready and we had to insist on the shower which was not scheduled. They were rough with her and gave her attitude about the unscheduled shower which was their fault.
*On a number of days toward the end of her stay I noticed a “drugged affect” about her and inquired of any pain medications still being given, which staff denied. Once we got her home, no more “drugged affect”.
*Insufficient physical therapy. PT allots one hour a day, which is not nearly enough to get a person strong enough to come home. During the other 23 hours a day the only walking she did was to and from the bathroom, and sometimes even that was done in a wheelchair. She was able to walk with help, but she got none except in that one hour a day. Poor therapy showing!
*Her surgeon’s orders were to walk, walk, walk! Family and RN’s were not cleared by PT to walk her.
*Occupational therapy focused heavily, day after day, on a sock device (mom does not wear socks and we said so) instead of standing at the sink and taking care of personals in the bathroom, brushing teeth, and mechanics of getting into and out of bed. I spoke to the occupational therapist about this, and she appeared not very bright.
*PT is in no hurry to release your loved one because they prefer high Medicare occupancy.
*PT Staff will tell you it’s not a prison and you can leave, but they do not make it easy. I consider myself experienced in this area, but these administrators are masters at delay and roadblocks. I finally had to set my foot down and say: “Hear me clearly. We are taking her home.” And we did so. All is well at home now, and we are enjoying other avenues for her physical rehabilitation.
*As of seven days post-discharge from PT, no Rx’s have been called in to my mom’s pharmacy. They verified three times the name and location of her pharmacy.

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  • Food
  • Decor

    11/21/2012 An OurParents User Writes: Palm Terrace is an average sized, for profit, nursing home with 99 beds based in Laguna Hills, CA. At last check, the facility had 79 residents indicating that it is 80% occupied which is about average within the state of California. The provider accepts both medicare and medicaid programs, and provides resident counseling services.
    This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Palm Terrace, was 5 stars. Only 18% of nursing homes have 5 stars in California. Important to note that this facility has recently improved and has gone from 1 stars to 5 stars.
    We have compared the detailed Medicare data for Palm Terrace with other senior care providers in California. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is higher than average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 09/21/2012.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here

    01/08/2011 An Family Member of Current/Past Resident Writes: My mother was left alone to eat her dinner in her bed, choked on her food and had to rushed to the hospital where she was in tortured on a forced air breathing machine for 3 days before she died from neurological damage caused by the her not breathing.

    Life changing experience for me and my family, horrible nightmare, Palm Terrace not remorseful only on the defensive.
    Was such a nightmare the hospital made us send my mother to the Coroner's office to investigate. If you love you parents remove them from Palm Terrace

    12/20/2010 An Family Member of Current/Past Resident Writes: Our mother spent 6 weeks in rehab at Palm Terrace following a stroke before moving to a wonderful board & care facility. The therapists at Palm Terrace did a good job helping her regain some function in her hand/arm & foot/leg; however, the nursing/custodial care left a lot to be desired. Mom had several unexplained injuries -- two broken toes, a huge bruise on her head, etc. that no one could ever explain. We were very glad to get her out of there. Explore all your other options

    Description of Palm Terrace in Laguna Hills, CA

    Number of Beds : 99

    Palm Terrace, located in Laguna Hills, California provides the following services: Nursing Home. It accepts the following payment methods: Medicare and Medicaid. Palm Terrace has received 4 stars from Medicare and an average user review rating of 2 stars. Palm Terrace has a very good hospital, Saddleback Memorial Medical Center, located nearby, which scored a 84 out of 100 in its most recent Medicare review. The Palm Terrace's nearest hospital is 1 miles away. The zipcode (00000) in California, where Palm Terrace is located, has an above average safety rating based on recent crime statistics. A more detailed description of the types of care for Palm Terrace can be found here.

    Palm Terrace is a nursing home. It provides medical nursing service for seniors with serious illnesses or disabilities twenty-four hours a day, delivered by registered nurses, licensed practical nurses, and certified nurse aids.

    Nursing care facilities cater to several types of patients: some patients require short-term rehab while recovering from surgery; others require long-term nursing and medical supervision. In addition, some nursing homes offer specialized care programs for Alzheimer's or other illnesses, or short-term respite care for frail or disabled persons when a family member requires a rest from providing care in the home. Please note that you can help compare nursing homes by looking at the Medicare ratings of a given facility (Medicare has a 5-star rating system for comparing nursing homes). There are various ways for paying for care in a nursing home. Make sure you know your loved one's Medicare and Medicaid eligibility, and understand how you can use tools like long term care insurance to pay for nursing home care.

    Source: SNAPforSeniors, Inc.



  • Fire Sprinkler System
  • On-Site Therapy

  • Occupational Therapy
  • Physical Therapy
  • Speech Therapy
  • For more information about Palm Terrace call (855) 405-9953 to speak with a local Care Advisor

    Demographic Profile for Laguna Hills, CA,00000

    Annual Crime
    00000 Avg.
    Violent Crimes 4
    Property Crimes 4
    Weather Conditions
    Average High Temperature ° F
    Average Low Temperature ° F
    Rainy Days 0%
    Average Rainfall 0 inches
    Average Snowfall 0 inches
    Provided By EPA; Closer to 100 is better
    Air Quality / 100
    Water Quality / 100
    Superfund Sites / 100
    Physicians per 100k
    Cost Of Living
    Compared to the National Average
    Overall 100% Below
    Cost of Food 100% Below
    Utilities 100% Below
    Miscellaneous 100% Below
    High School Graduate
    Associate Degree
    Undergraduate Degree
    Graduate Degree
    Male Population
    Female Population
    Median Age Years
    Average Individual Income
    Average Household Income
    Population Change
    Breakdown of ethnicities in Laguna Hills CA
    White 74.5
    Hispanic or Latino (of any race) 15.1
    Black or African American 12.4
    Some other race 5.6
    Asian 4.4
    Two or more races 2.2
    American Indian and Alaska Native 0.8
    Native Hawaiian and Other Pacific Islander 0.1

    Please Note Zip code-level crime information is provided by U.S. Census data. OurParents ALWAYS recommends that you visit the facility and check with local law enforcement authorities, and draw your own conclusions about the safety of any given care provider and area.