The Terraces of Los Gatos

(866) 826-8384

800 Blossom Hill Rd, LOS GATOS, CA


Services

  • Nursing Home
  • Assisted Living
  • Continued Care Community
  • Senior Community
  • Skilled Nursing Facility

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
The Terraces of Los Gatos
Work
800 BLOSSOM HILL RD
LOS GATOS
CA
95032
USA
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User Reviews

01/18/2013  -  An OurParents User Writes:

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11/21/2012  -  An OurParents User Writes:

The Terraces of Los Gatos is an average sized, not for profit, nursing home with 59 beds based in Los Gatos, CA. At last check, the facility had 50 residents indicating that it is 85% occupied which is about average within the state of California. The provider accepts both medicare and medicaid programs, and provides resident and family counseling services.
This nursing home and assisted living facility, is located in a continuing care retirement community (CCRC). As of November 2012, the medicare rating for The Terraces Of Los Gatos, was 5 stars. Only 18% of nursing homes have 5 stars in California. This nursing home has a perfect Medicare score and is an Honor Roll Facility. Important to note that this facility has recently improved and has gone from 3 stars to 5 stars.
We have compared the detailed Medicare data for The Terraces Of Los Gatos with other senior care providers in California. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is higher than average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 09/07/2012.
To view the full report for this facility, and to understand more about its Medicare rating, go to here



05/10/2011  -  An OurParents User Writes:

This was a great place. Some medication issues and confusion but I think that's everywhere



12/24/2010  -  An OurParents User Writes:

AVOID this facility if you are expecting reasonably responsible medical or nursing care for your loved one.

Our experience: their "on-call" physician was summoned by the family, at our insistance, after a nurse noted significant swelling of the ankle/foot - but failed to report it to the Nurses Station. Their regular on-call GP physician, returning from vacation and arriving after 5pm the following day dismissed the obvious significant swelling as mere "edema - nothing to worry about" and instead, chose to spend the visit talking about his vacation/homeland spot and culture, in New Orleans.
Only because we contacted our mother's cardio dr. and removed our mother for medical attention, did we learn of an "accute" blood clot involving the entire leg. This was a serious, potentially life-threatening event that was missed, entirely, by The Terraces, to act upon and provide any ounce of meaningful care. Furthermore, because we chose not to return our mother there (after she was admitted to ER and had a surgical screen placed to prevent the clot from traveling to her heart or lungs) The Terraces called to let us know they would not take her back if she didn't return there, after we advised them what happened and she wouldn't be returning. Of considerable note: mother was scheduled for release within days by her PT at the time of her ER admittance, following a month's stay for a fractured hip). In fact, a PT had just completed an in-home assessment hrs before mother saw her cardiologist. After mother came home, following 4 days in hospital on blood thinners, etc., we asked The Terraces if they would help us and provide their typical information package they provide to all short-stay patients who they release, re continued in-home-care and a pain rx from their doctor (the least he could do). The Terraces, instead, chose to remind us they had not released mother and therefore they would not be providing this service! In this case, they should have made an exception, in their own best interest, given the circumstances my mother left under.

Summation of The Terraces:
Our mother could have easily died in their care. This is hardly a 5 star facility, and 3 is being exceedingly generous. We witnessed patients left crying in wheelchairs regularly outside their rooms and the number of nurses who ignored them unless we showed an interest. Nurses could be found sitting in front of many PC's situated along the hallways, regularly. Their food they serve short-term, in-room patients is terrible. We notified their dietician who's reply was "this is news to me" when we told her the meat was so tough it couldn't be chewed many evenings, even after a nurse who had asked why our mother hadn't eaten her dinner, and empathetically stated "I don't blame you; no one else ate their dinner either" or "the soup is the only good thing on the menu". All the nurses seem to know about the food. Why would this be "news" to their dietician who's job it is to ensure these patients are receiving 1. food they can chew, and 2. the nutrients they need to sustain them? Since The Terraces make it a point to track all food trays for uneaten meals and then document and share this info w/families, i.e., "your mother isn't eating her meals"...she seems depressed" ..isn't it a reasonable expectation the dietician would find out WHY the food isn't being eaten by so many? How difficult is it to ascertain whether or not most patients have actually lost their appetitites, collectively, or perhaps the real answer is their food is just plain terrible and they need new cooks? Patients should be expected to eat shoe-leather, especially when most wear dentures.
We even contacted their "Chef" and explained that written meal selections were being served incorrectly, repeatedly, on a few things that mother managed to eat, i.e, breakfast, plus advised them how their dinners of chicken/fish are dried out/overcooked and unpalatible. People could choke on this food. All we ever got was lip service from anyone there - and nothing ever changed.

Only 2 nurses we met seemed to actually care about the the patients - the rest seemed more interested in how they could avoid doing more, than less. When our mother asked for a pain pill, she was lucky if it arrived within 20 minutes. One evening it arrived 45 minutes after her request. Unless an emergency is occurring somewhere (which it wasn't), nurses are (proportadely) trained to respond asap. But that happen here.

The Terraces seems to be a facade; a well decorated facility - and no more. The level of care is woefully inadequate, an inept physician incapable of erroring on the side of caution to order any meaningful testing, given his lack of cardiology training, and food that is worse than any local hospital. That is the absolute truth. We would NEVER recommend this facility to anyone. We give it a zero rating. Beware.




Description of The Terraces of Los Gatos in LOS GATOS, CA

Number of Beds : 59

What is senior living? Both words in this phrase are essential, but the key is “Living!” Simply put, senior living is for those age 55 and older who still want to get everything they can out of life—with excellent value, excellent care, and excellent times. It means an engaged, satisfied lifestyle based upon your wants and needs. For some it means independent living, a way to live as usual but without the hassles of home ownership or maintenance. For others it means assisted living, a type of retirement community that still emphasizes your freedom and independence, but always with a ready, friendly staff to assist as needed. For those requiring more intensive help with physical needs or with Alzheimer’s or dementia, senior living means nursing care and memory care. Senior living offers comprehensive continuing care, where retirees can “age in place,” moving from one form of care to another as needed. Finally, senior living also means in-home care, where trained staff help retirees in their current home.

Source: OurParents.com

Amenities

Community Services
  • Housekeeping
  • Laundry Service
Security
  • Fire Sprinkler System
Personal Assistance
  • Activities of Daily Living (bathing, grooming, dressing, eating, etc.)
  • Catheter Management
  • Foot Care
  • Sitting, Standing, Walking
  • Toileting
  • Medication Management
Special Health Conditions
  • Colostomy or Urostomy
On-Site Therapy
  • Occupational Therapy
  • Physical Therapy
  • Speech Therapy

Demographic Profile for LOS GATOS, CA, 95032

People

Male Population
48.63%
Female Population
51.37%
Median Age
44.4 Years
Average Household Income
$111,024

Cost Of Living
Compared to the National Average

Overall
141% Above
Cost of Food
31% Above
Utilities
21% Above
Miscellaneous
15% Above

Environment
Provided By EPA; Closer to 100 is better

Air Quality
11.8 / 100
Water Quality
40 / 100
Superfund Sites
10 / 100
Physicians per 100k
263.9

Annual Crime

Violent Crime
1
Property Crimes
2