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The Terraces Of Los Gatos
(866) 826-8384
Address:
800 Blossom Hill Rd
Los Gatos, CA
Housing Types:
  • Nursing Home
  • Assisted Living
  • Continued Care Community
  • Senior Community
  • Skilled Nursing Facility

The Terraces Of Los Gatos
Work
800 BLOSSOM HILL RD
LOS GATOS
CA
95032
USA
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User Reviews

01/18/2013 An Current/Past Employee Writes: ....


11/21/2012 An OurParents User Writes: The Terraces of Los Gatos is an average sized, not for profit, nursing home with 59 beds based in Los Gatos, CA. At last check, the facility had 50 residents indicating that it is 85% occupied which is about average within the state of California. The provider accepts both medicare and medicaid programs, and provides resident and family counseling services.
This nursing home and assisted living facility, is located in a continuing care retirement community (CCRC). As of November 2012, the medicare rating for The Terraces Of Los Gatos, was 5 stars. Only 18% of nursing homes have 5 stars in California. This nursing home has a perfect Medicare score and is an Honor Roll Facility. Important to note that this facility has recently improved and has gone from 3 stars to 5 stars.
We have compared the detailed Medicare data for The Terraces Of Los Gatos with other senior care providers in California. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is higher than average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 09/07/2012.
To view the full report for this facility, and to understand more about its Medicare rating, go to here


05/10/2011 An Family Member of Current/Past Resident Writes: This was a great place. Some medication issues and confusion but I think that's everywhere


12/24/2010 An Family Member of Current/Past Resident Writes: AVOID this facility if you are expecting reasonably responsible medical or nursing care for your loved one.

Our experience: their "on-call" physician was summoned by the family, at our insistance, after a nurse noted significant swelling of the ankle/foot - but failed to report it to the Nurses Station. Their regular on-call GP physician, returning from vacation and arriving after 5pm the following day dismissed the obvious significant swelling as mere "edema - nothing to worry about" and instead, chose to spend the visit talking about his vacation/homeland spot and culture, in New Orleans.
Only because we contacted our mother's cardio dr. and removed our mother for medical attention, did we learn of an "accute" blood clot involving the entire leg. This was a serious, potentially life-threatening event that was missed, entirely, by The Terraces, to act upon and provide any ounce of meaningful care. Furthermore, because we chose not to return our mother there (after she was admitted to ER and had a surgical screen placed to prevent the clot from traveling to her heart or lungs) The Terraces called to let us know they would not take her back if she didn't return there, after we advised them what happened and she wouldn't be returning. Of considerable note: mother was scheduled for release within days by her PT at the time of her ER admittance, following a month's stay for a fractured hip). In fact, a PT had just completed an in-home assessment hrs before mother saw her cardiologist. After mother came home, following 4 days in hospital on blood thinners, etc., we asked The Terraces if they would help us and provide their typical information package they provide to all short-stay patients who they release, re continued in-home-care and a pain rx from their doctor (the least he could do). The Terraces, instead, chose to remind us they had not released mother and therefore they would not be providing this service! In this case, they should have made an exception, in their own best interest, given the circumstances my mother left under.

Summation of The Terraces:
Our mother could have easily died in their care. This is hardly a 5 star facility, and 3 is being exceedingly generous. We witnessed patients left crying in wheelchairs regularly outside their rooms and the number of nurses who ignored them unless we showed an interest. Nurses could be found sitting in front of many PC's situated along the hallways, regularly. Their food they serve short-term, in-room patients is terrible. We notified their dietician who's reply was "this is news to me" when we told her the meat was so tough it couldn't be chewed many evenings, even after a nurse who had asked why our mother hadn't eaten her dinner, and empathetically stated "I don't blame you; no one else ate their dinner either" or "the soup is the only good thing on the menu". All the nurses seem to know about the food. Why would this be "news" to their dietician who's job it is to ensure these patients are receiving 1. food they can chew, and 2. the nutrients they need to sustain them? Since The Terraces make it a point to track all food trays for uneaten meals and then document and share this info w/families, i.e., "your mother isn't eating her meals"...she seems depressed" ..isn't it a reasonable expectation the dietician would find out WHY the food isn't being eaten by so many? How difficult is it to ascertain whether or not most patients have actually lost their appetitites, collectively, or perhaps the real answer is their food is just plain terrible and they need new cooks? Patients should be expected to eat shoe-leather, especially when most wear dentures.
We even contacted their "Chef" and explained that written meal selections were being served incorrectly, repeatedly, on a few things that mother managed to eat, i.e, breakfast, plus advised them how their dinners of chicken/fish are dried out/overcooked and unpalatible. People could choke on this food. All we ever got was lip service from anyone there - and nothing ever changed.

Only 2 nurses we met seemed to actually care about the the patients - the rest seemed more interested in how they could avoid doing more, than less. When our mother asked for a pain pill, she was lucky if it arrived within 20 minutes. One evening it arrived 45 minutes after her request. Unless an emergency is occurring somewhere (which it wasn't), nurses are (proportadely) trained to respond asap. But that happen here.

The Terraces seems to be a facade; a well decorated facility - and no more. The level of care is woefully inadequate, an inept physician incapable of erroring on the side of caution to order any meaningful testing, given his lack of cardiology training, and food that is worse than any local hospital. That is the absolute truth. We would NEVER recommend this facility to anyone. We give it a zero rating. Beware.



Description of The Terraces Of Los Gatos in Los Gatos, CA

Number of Beds : 59

The Terraces Of Los Gatos, located in Los Gatos, California provides the following services: Nursing Home, Assisted Living, Continued Care Community, Senior Community, and Skilled Nursing Facility. It accepts the following payment methods: Medicare and Medicaid. The Terraces Of Los Gatos has received 5 stars from Medicare and an average user review rating of 4 stars. The Terraces Of Los Gatos has a very good hospital, Good Samaritan Hospital, located nearby, which scored a 89 out of 100 in its most recent Medicare review. The The Terraces Of Los Gatos's nearest hospital is 1 miles away. The zipcode (95032) in California, where The Terraces Of Los Gatos is located, has an above average safety rating based on recent crime statistics. A more detailed description of the types of care for The Terraces Of Los Gatos can be found here.

The Terraces of Los Gatos is a nursing home. It provides medical nursing service for seniors with serious illnesses or disabilities twenty-four hours a day, delivered by registered nurses, licensed practical nurses, and certified nurse aids.

Nursing care facilities cater to several types of patients: some patients require short-term rehab while recovering from surgery; others require long-term nursing and medical supervision. In addition, some nursing homes offer specialized care programs for Alzheimer's or other illnesses, or short-term respite care for frail or disabled persons when a family member requires a rest from providing care in the home. Please note that you can help compare nursing homes by looking at the Medicare ratings of a given facility (Medicare has a 5-star rating system for comparing nursing homes). There are various ways for paying for care in a nursing home. Make sure you know your loved one's Medicare and Medicaid eligibility, and understand how you can use tools like long term care insurance to pay for nursing home care.

Also, The Terraces of Los Gatos is an assisted living facility. Assisted living facilities are an apartment-style habitat designed to focus on providing assistance with daily living activities. They provide a higher level of service for the elderly which can include preparing meals, housekeeping, medication assistance, laundry, and also do regular check-in's on the residents. Basically, they are designed to bridge the gap between independent living and nursing home facilities. When thinking about how to pay for care, assisted living facilities are generally less expensive than nursing homes, if assisted living is a viable option for your loved one.

Also, The Terraces of Los Gatos is a Senior Community. Senior communities are for seniors who can take care of themselves. It is often a set of apartments in a variety of sizes from studios to large two bedrooms, where seniors live independently, but may receive additional services like transportation, pools, a convenience store, bank, barber/beauty shop, resident laundry, housekeeping, and security, are all services and amenities that may be provided there.

Also, The Terraces of Los Gatos is a skilled nursing facility (SNF). It is primarily engaged in providing skilled nursing care and related services for residents who require medical or nursing care; or rehabilitation services for the rehabilitation of injured, disabled, or sick persons.

Skilled nursing facilities cater to patients who either need short-term rehab while recovering from surgery; or require long-term nursing and medical supervision. Skilled Nursing facilities are very often associated with area hospitals.

Source: SNAPforSeniors, Inc.

Amenities

Community Services

  • Housekeeping
  • Laundry Service
  • Security

  • Fire Sprinkler System
  • Personal Assistance

  • Activities of Daily Living (bathing, grooming, dressing, eating, etc.)
  • Catheter Management
  • Foot Care
  • Sitting, Standing, Walking
  • Toileting
  • Medication Management
  • Special Health Conditions

  • Colostomy or Urostomy
  • On-Site Therapy

  • Occupational Therapy
  • Physical Therapy
  • Speech Therapy
  • For more information about The Terraces Of Los Gatos call (866) 826-8384 to speak with a local Care Advisor


    Demographic Profile for Los Gatos, CA,95032

    Annual Crime
    95032 Avg.
    Violent Crime 1 4
    Property Crimes 2 4
    Weather Conditions
    Average High Temperature ° F
    Average Low Temperature ° F
    Rainy Days 15%
    Average Rainfall 0 inches
    Average Snowfall 0 inches
    Environment
    Provided By EPA; Closer to 100 is better
    Air Quality 11.8 / 100
    Water Quality 40 / 100
    Superfund Sites 10 / 100
    Physicians per 100k 263.9
    Cost Of Living
    Compared to the National Average
    Overall 141% Above
    Cost of Food 31% Above
    Utilities 21% Above
    Miscellaneous 15% Above
    Education
    High School Graduate
    Associate Degree
    Undergraduate Degree
    Graduate Degree 23.45%
    People
    Male Population 48.63%
    Female Population 51.37%
    Median Age 44.4 Years
    Average Individual Income
    Average Household Income $111,024
    Population Change
    Religions Breakdown of religious affiliations in Los Gatos CA
    Percent Religious 42.24%
    Catholic 29.42%
    Jewish 2.58%
    Other Christian 2.45%
    All Other 7.79%
    Race
    Breakdown of ethnicities in Los Gatos CA
    White  82%
    Asian  8.2%
    Hispanic/Latino  5.7%
    Multiracial  2.8%
    Black  0.8%
    Other  0.2%
    Hawaiian/Pacific Islander  0.1%

    Please Note Zip code-level crime information is provided by U.S. Census data. OurParents ALWAYS recommends that you visit the facility and check with local law enforcement authorities, and draw your own conclusions about the safety of any given care provider and area.