Atria Tamalpais Creek

(866) 653-9337

853 Tamalpais Avenue, Novato, CA


Services

  • Assisted Living
  • Senior Community
  • Alzheimer's Care

Payment Options

  • Medicare No
  • Medicaid No
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
Atria Tamalpais Creek
Work
853 Tamalpais Avenue
Novato
CA
94947
USA
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User Reviews

01/05/2019  -  An Interested Visitor Writes:

My father was a resident of Atria Tamalpais Creek where $13,000 in cash was stolen from his apartment. He had been admitted to the hospital following a heart attack, and during his hospital stay, he asked me to retrieve some of his belongings for safekeeping, including his safe box, which had contained an envelope with the cash (meant for use in a dire emergency), for over a decade, When I arrived to pick up the items a few days after his hospital admission, I found that the envelope of cash was gone and the safe box open. I immediately filed a police report, and reported the loss to the director, who only seemed to care about being present during the police investigation, and not about the lost money. My father died very unexpectedly the following week, after complications from open heart surgery, and the money was never recovered. Atria has not taken any responsibility for the theft, and did not even conduct an internal investigation into the matter, or offer as much as an apology. They claim that the police report was inconclusive because it couldn't pinpoint specifically who stole the money, as over twenty of their staff members had used key fobs to get into his apartment. The fact remains that the money was stolen from Atria, when they should have been ensuring the safekeeping of my father's possessions. I had previously seen the cash myself, when my father moved in months before, and he asked me specifically to pick it up for him while he was in the hospital. He had no issues with memory loss, and knew that the cash had been there. Atria's response has been pathetic, and only concerned with their own back, rather than with the theft of $13,000 from the home of an elderly widower in their care. I am disgusted by their lack of concern, or willingness to take responsibility for this disgraceful situation.
If this highly unfortunate event had not occurred, I still would have given Atria a 1 star review for their lack of humanity, and lack of any truly engaging activities for their residents. At the time of his death, my father was on a waitlist to move to another nearby senior community. For an 89 year old man who had recently lost his wife, moving is not something to be taken lightly, so it was only because he was so miserable at Atria that he was willing to subject himself to another move after only 5 months there. Despite seeing him day in and day out, the receptionist never even knew my father's name. My father was a highly active and engaged man until the final days of his life, but the activities at Atria seemed geared for people who had already given up on life, rather than still living it to the fullest. It basically feels like a place where people are waiting to die, rather than still enjoying life. It has token activities like chair exercise, but none that seem planned with thought and care for active seniors.
When my father's money was stolen, I discovered through the California Social Services website, https://secure.dss.ca.gov/CareFacilityS…/FacDetail/216800331 that Atria Tamaplais Creek has been investigated 23 times by Social Services, with 11 of those visits in 2018 alone. There were also 4 citations for immediate health, safety or personal rights violations.
Additionally, I found that Atria Corporate has, not surprisingly, received a C- grade by the Better Business Bureau, https://www.bbb.org/…/healthcare-management/atria-corporate… with 5 complaints filed in the past three years.
I wish my father had never moved into Atria Tamalpais Creek, and I wish they cared about the money stolen on their watch. But since I can't change either, all I can do now is hope that others heed my advice: Think twice before sending your loved ones to Atria Tamalpais Creek. It might look safe, but I learned the hard way that it is not.



02/04/2014  -  An OurParents User Writes:

At first Atria at Tamalpais Creek seemed to be a great place for my Dad. Nice people working there, good food, beautiful surroundings, relaxed and not crowded. The sales person who we were talking to about my dad moving in sounded interested in his wellbeing both socially and physically. Immediately after he moved in, she evaded questions about the facility, I.E. basic questions about his medication management, services provided, special dietary needs and how they could be met, general questions about the facility, and treated my family “rudely”.
After a few months my Dad’s needs increased, and we began paying for higher levels of care. It quickly became painfully obvious that Atria was incapable of assessing his increasing needs and reacting to those changes. It routinely took over 10 minutes for them to respond when he pushes the call button to request assistance. In case of an actual emergency, that could be the difference between life and death.
Unfortunately, because of their incompetence at Atria, we had to move my Dad after only 6 months to a facility nearby that charges considerably less and provides a higher level of care.
As an assisted living facility that provides 3 squares and a cot, Atria at Tamalpais Creek is fine. If you are hoping for more, go elsewhere.

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    Description of Atria Tamalpais Creek in Novato, CA

    Number of Beds : 180

    Atria Huntington at Huntington Station

    A senior’s needs vary by person and change over time. That’s why Atria Huntington at Huntington Station in Suffolk County, New York, offers several care options tailored to suit every resident’s needs. Since 1996, Atria has provided excellent care to thousands of seniors across twenty-eight states. Through this luxurious community in Suffolk County, Atria offers the same caliber of senior care to New York residents. At Atria Huntington, retired adults have the freedom to live as they choose by selecting from two types of care: independent living or assisted living. Each type is designed to make sure that residents get the right amount of services, companionship, and comfort required.

    To ensure a comfortable way of life, Atria Huntington has lovely shared suites and private suites to choose from, both with full bathrooms. All accommodations have twenty-four-hour emergency alert systems installed. With individual thermostat controls, residents can fine-tune indoor temperature to achieve an ideal level of comfort. Housekeeping and linen services are available to keep you free of troublesome chores. Medical services range from check-ups to routine health assessments. A physical therapy room is available to ensure each resident’s well-being. Take advantage of various amenities offered by the community. Watch a movie with your neighbors in the movie room, or inspire lives through one of the volunteer programs.  

    Scheduled transportation will take you to appointments and to events. Atria Huntington is four miles from Huntington Hospital and six miles from Northport VA Medical Center.  

    Demographic Profile for Novato, CA, 94947

    People

    Male Population
    48.12%
    Female Population
    51.88%
    Median Age
    43.2 Years
    Average Household Income
    $82,306

    Cost Of Living
    Compared to the National Average

    Overall
    43% Above
    Cost of Food
    14% Above
    Utilities
    Equal to
    Miscellaneous
    10% Above

    Environment
    Provided By EPA; Closer to 100 is better

    Air Quality
    85 / 100
    Water Quality
    40 / 100
    Superfund Sites
    99 / 100
    Physicians per 100k
    492.6

    Annual Crime

    Violent Crimes
    5
    Property Crimes
    4
    Owned and Operated By
    Atria Senior Living
    Founders: Merger between ARV Assisted Living Inc., Kapson Senior Quarters, and Atria Communities
    Established: 2003