Brookside Healthcare Center

(866) 653-9337

105 Terracina Blvd, REDLANDS, CA


  • Nursing Home

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits Yes
  • Long Term Care Insurance Yes
  • Subsidy Available No
Brookside Healthcare Center
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User Reviews

05/11/2014  -  An OurParents User Writes:

In the interest of not hiding anything, I'd like to disclose that I work for Brookside (as the weekend receptionist). I just wanted to share my opinion of this amazing place that I came into. I haven't been working here for long, but in the relatively short amount of time that I have been here, I have encountered amazing things. The nurses are so kind and caring for the residents here. They do get very busy, but they are always trying their best to get everything done in a timely manner while providing quality care. They are always working, never just sitting around and they really care about each resident.
If a problem does occur, everyone in Brookside -whether it be a nurse, a receptionist, an administrator, or a housekeeper- quickly tries to remedy the situation and make any and all residents as comfortable and happy as possible. We realize that Brookside is not home, where everyone would love to be, but we do try to make it as easy a transition as possible.
Our goal and brand is "Hospital Quality Care, Hotel Quality Service" and I can honestly say that Brookside tries it's best to accomplish that. Even the small details. Families come up to the front all day to let me know how much they appreciate the small details! Really I could go on and on about how special Brookside is, but I won't write an essay here!
Brookside also has a very soft spot and the utmost respect for our veterans. There is a picture of our "Wall of Honor" which everyone loves and many of our veterans have relayed how well they feel taken care of at Brookside, even compared to other facilities around the area.
I can honestly say I love working for a company with so much integrity and genuine care for their patients!

  • Activities
  • Amenities
  • Care
  • Cleanliness

    11/16/2013  -  An OurParents User Writes:

    10/14/2013  -  An OurParents User Writes:

    11/21/2012  -  An OurParents User Writes:

    Brookside Healthcare Center is an average sized, for profit, nursing home with 97 beds based in Redlands, CA. At last check, the facility had 88 residents indicating that it is 91% occupied which is about average within the state of California. The provider accepts both medicare and medicaid programs, and provides resident and family counseling services.
    This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Brookside Healthcare Center, was 2 stars, which is a lower rating than 64% of nursing homes in California. Important to note that this facility has recently improved and has gone from 1 stars to 2 stars.
    We have compared the detailed Medicare data for Brookside Healthcare Center with other senior care providers in California. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 02/06/2012.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here

    08/21/2012  -  An OurParents User Writes:

    I'd give Zeros if it would let me. Briefly there after hip surgery I had to find the Phy. Therapist myself (walk around each time) and ask for my PT which he promised but I never received any of the 3-4 days there. Shared bathroom with 3 other people (2 men, 2 women) and there were clothes and feces on the floor frequently. Looked nice outside but Never followed that through inside. I asked (begged) my Dr. to let me go home and have Home Health Care aide come in, which was 100 times better and cleaner! Wish I'd done it sooner! Try Not to go there if you can at all!

    06/03/2010  -  An OurParents User Writes:

    emailed facility:
    Good Evening ( ),
    There are now 3 known incidences with my mom at less than 90 days at your facility.
    1) May 2010; Bleeding of the urethra area caused by the catheter - my mom was conscious and lucid.
    2) May 30, 2010; at approximately 3 - 4 pm, skin is cut and bleeding at the groin area, caused by the diaper was purposely fastened to cut into my mom's skin.
    3) June 2, 2010, at approximately 10 am when speaking to my father over the phone I overhear ( ) telling my mom "You should thank me for helping you instead of screaming". My mom currently is experiencing a high degree of pain and skin sensitivity that has not decrease since her admission into this hospital.

    Per our conversation today, you stated to me that ( ), ( ) should have called me yesterday. I have not received any calls from yesterday or today from ( ).

    You also stated to me that that you forwarded information that I gave you to ( ), ( ). Thus far, no callback from ( ), ( ).

    I am in fear for my mom's safety and well-being. What is your plan of action?
    Pat De Castro

    10/06/2009  -  An Family Member of Current/Past Resident Writes:

    We actually thought Brookside was a good place for Our Dad, and it was as long as my Dad was pretty healthy and of his own mind and body , however since Dad's decline we have had several problems, leaving him with out checking on him, his access to the nurse cord on the floor where unable to be reached & especially with him being OVER medicated. There are a handful of GREAT nurses there who truely care for the patients at brookside but majority of them are lazy and or just not very nice. If you are able to be at the nursing home often, several times a week, this place is fine, if not I would look into another nursing home.

    Response: Take camera videos and photo's-get that to you tube, news, Twitter and Facebook!!!

    Description of Brookside Healthcare Center in REDLANDS, CA

    Built In 1988 , Number of Beds : 97

    Move your loved one into Brookside Healthcare Center, a warm, respect-filled assisted living community, and get the best care available in Redlands, CA. Assisted living offers a warm, supportive, and nuturing atmosphere for individuals who require some help but still want to keep their self-reliance. Assisted living is advantageous for seniors. Studies reveal that living near peers and participating in social activities leads to a more fulfilling life. With assisted living, you'll find senior-friendly living options and a dedicated staff. Communities have additional services that include 24-hour supervision and security, emergency response systems, access to licensed nursing care, chef-prepared meals, and assistance with grooming, dressing, and bathing. Housekeeping, laundry, social programs, and local transportation are usually provided, too. Brookside Healthcare Center provides a low-maintenance lifestyle and the assistance seniors need to enjoy retirement. In this community, assisted living services are provided. An assisted living community provides help when necessary with the goal of supplying the services required to stay as autonomous as possible. For help with your questions about Brookside Healthcare Center, call a care advisor today.



    Parking & Transportation
    • Access to Public Transportation Nearby
    • Guest Parking
    Community Services
    • Activity Director
    • Beautician/Barber
    • Computer/Internet Access
    • Designated Family Visiting Area
    • Garden
    • Housekeeping
    • Laundry Room(s)
    • Laundry Service
    • Library
    • Maintenance Director
    • Storage
    • TV/Media Room
    Dining Options
    • Lunch
    • Breakfast
    • Dinner
    • Snack
    • Family Style
    • Room Service as Needed
    • Ethnic Meals
    • Kosher Meals
    • Low Sugar
    • Vegetarian
    • Low Sodium
    • 24 Hour Up and Awake Staff
    • Door Alarms (for exit seekers)
    • Emergency In-Room Call System
    • Fire Sprinkler System
    Personal Assistance
    • Foot Care
    • Activities of Daily Living (bathing, grooming, dressing, eating, etc.)
    • Catheter Management
    • Sitting, Standing, Walking
    • Toileting
    • Medication Management
    Behavioral Support
    • Becomes Disoriented (e.g. Sundown Syndrome)
    • Needs Prompting for Their Personal Care
    Special Health Conditions
    • Management of an I.V.
    • Arthritis
    • Asthma
    • Breathing Support with Oxygen
    • Broken Bones
    • Cancer
    • Colostomy or Urostomy
    • Depression
    • Developmental Disabilities
    • Emphysema or Other Lung Disease (COPD)
    • Heart Disease or Heart Failure
    • Immune Deficiency
    • Management of a Feeding Tube
    • Monitored Intake of Food and Liquids
    • Osteoporosis
    • Stroke
    • Tendency To Fall
    • Severe Brain Injury
    • Diabetic Diet
    • Oral Medication
    • Insulin Injection Staff-Administered
    On-Site Therapy
    • Occupational Therapy
    • Physical Therapy
    • Restorative Therapy
    • Speech Therapy

    Demographic Profile for REDLANDS, CA, 92373


    Male Population
    Female Population
    Median Age
    38.9 Years
    Average Household Income

    Cost Of Living
    Compared to the National Average

    30% Above
    Cost of Food
    13% Above
    1% Below
    11% Above

    Provided By EPA; Closer to 100 is better

    Air Quality
    1 / 100
    Water Quality
    48 / 100
    Superfund Sites
    10 / 100
    Physicians per 100k

    Annual Crime

    Violent Crimes
    Property Crimes