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Castle Rock Care Center
(866) 871-8490
Address:
4001 Home St
Castle Rock, CO
Housing Types:
  • Nursing Home

Castle Rock Care Center
Work
4001 HOME ST
CASTLE ROCK
CO
00000
USA
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User Reviews

07/25/2015 An Interested Visitor Writes: I was made aware of the Castle Rock Care Center from the VA in April 2014 as I was trying to locate a VA-approved facility in which to place my veteran father for respite time for myself. He has been there four times since then. The first time in May 2014 was very nice - a care package with toothbrush, mouthwash, etc. greeted him, and a private room in the wing where part time residents stay seemed great to me. I was impressed. Second and third times, things started to go downhill. Lost wheelchair (located a week later in their back shed), and an unexplained relegation to the very smelly South Wing where “permanent” residents are allowed to take over rooms for two, and where incoming visitors must fend for their own “half” of the space. His cane was lost, reading materials lost, articles of his clothing strewn about randomly in that South Wing, clothing which I coincidentally happened to notice as I was walking down the hall to pick up my father at the end of a stay, after having written a notice that staff was not to wash his clothes. In May of 2015 I made arrangements through the VA to place him there for ten days. As usual, I packed his bags with his toiletries, underwear for 20 days, ten pairs of socks, ten dry cleaned shirts on hangers and in sleeves, five pairs of pants, and a framed photo of my mother. I was fairly confident, since the arrangements had been made weeks in advance, that there would be no trouble with his admission. After wandering around for about ten minutes the morning of May 16, 2015, I located a person who referred me to a nurse who shunted us into a dismal room in the South Wing, obviously the home of a long term resident, who had commandeered the entire closet and most of the space intended for the second party. I glanced at the unmade, dirty, saggy bed intended for my father, smelled the urine in the room, glanced at the nurse, and started unloading my father’s clothing into the portion of the closet which was supposed to be for my dad. After about ten minutes I became convinced that this situation wasn’t going to work. The nurse, who had been disconcerted over the condition of the unmade bed and dirty bathroom and overcrowded space, agreed, and proceed to try to locate a different room for him. After an hour, he was assigned to a different room where I was told a more “congenial” roommate resided. I reluctantly left on my trip.
Upon return, mid-afternoon on May 25, 2015, I wondered around until I saw my dad in his wheelchair, appearing only semi-conscious, in the odiferous, foul, South Wing common area. Multiple “residents” in that room were wailing constantly during the hour I was there. It took about ten minutes for my dad to recognize me (a first in my whole life). He had a ten day beard (a first in my whole life). He reeked to high heaven, wearing a very wet pair of sweat pants and dirty shirt. My partner and I quickly rolled him toward the entrance; it was my hope to get him home quickly. The staff who saw us wheeling him away affectionately said goodbye to my dad, relating to us that he often paddled in his chair around the facility, looking for me. I thought at the time that that was sad, not then knowing he was probably at those times looking for HELP.
I reconnoitered the halls and fairly rapidly located his overcrowded and confusing shared room, where I noticed, in his closet, nine neatly dry-cleaned shirts in their sleeves. His bag was directly below, with all of his pants, undershirts, socks, diapers (minus ONE), toiletries, and a framed photo of my late mother, just as I had left them, except for the ONE missing diaper, ten days earlier, in another room. At first I was pleased, thinking that this time, the staff had actually anticipated my coming and had packed his things. I got his clean belongings to the car, then waited 40 minutes for the South Wing charge nurse to stop ignoring me and give me his pills and discharge papers so I could just leave the wailing and screaming people there. It was very apparent to me that she was delaying me on purpose. Once in the car, the smell of my father’s unwashed body hit my partner and me like a ton of bricks and I began to wonder about the unworn shirts and the fact that his suitcase appeared to have never been unpacked. He was nearly comatose all the way home.
Upon reaching home, I got my dad into the shower right away. He thanked me for this. I got him into clean, dry clothes, and noticed that there was a puddle of urine under the pad he sits on in his wheelchair. This spill wasn’t recent in origin. The marks on his legs from the socks he had worn for who-knows-how-long took over two days to go away. When it became apparent to me that he had not been changed for days, had not brushed his teeth, combed his hair, or had access to anything in his suitcase, I became very angry and I called the main number at Castle Rock Care Center. I explained who I was and expressed my anger and horror. She (Debbie?) said, “so are you going to file a complaint?” I affirmed, and made contact with the VA. The personnel at the VA who are involved with the placement of veterans at local nursing homes were understandably upset upon hearing about this experience and in the following days related to me that the Castle Rock Care Center had been under a lot of “turnover” during the past few years, with an accelerated amount of “turnover” at the higher management levels. In fact, the admissions person I had worked with during this year left the day after I had picked my dad up, on May 27, 2015. The main director had been there a few years and had made a bit of a positive difference, but he, too, left this year. My contact at the VA assured me that this incident would be related to the VA administration and the complaint would have an impact on future admissions. In her communications with the staff at Castle Rock Care Center, she was told that the staff did not realize that all those clean shirts labeled with my dad’s name and the suitcase with his name on it, and his clean clothes, all labeled with his name, were his, and just assumed he had arrived with no change of clothes, no toothbrush, comb, underwear or socks. No word on where his watch, belt and favorite sweater that had disappeared during this time, never to be seen again. She assured me on several occasions that I would be contacted by the administration of the Castle Rock Care Center with some kind of explanation as to what happened. 60 days have passed and nothing.


Response: The Solterra at Castle Rock mission is to ensure that our customers, team members and our families Live Well. We are very distressed to hear that a resident entrusted to our care had an unpleasant experience at our community. Our guiding values include
delivering what we promise and service excellence. We welcome and value all feedback from anybody in contact with our organization. We are taking this review very seriously and have taken immediate steps to ensure that no guest or family ever feels this way again. We have made staffing improvements and expanded our team of directors to ensure a more tailored care continuum and increased advocacy for our guests. Additionally we are making every effort to ensure that respite guests receive a private room whenever possible. These actions are merely the beginning of several quality assurance measures that are being implemented to ensure that our guests live well at Solterra!
We Value Open and Honest Communication at all times. Please do not hesitate to call 303-688-3174 with further questions or comments. Emails can be sent to nrhodes@solterrasl.com
Solterra exists to ensure our residents, their families and our team members Live Well

02/06/2012 An Family Member of Current/Past Resident Writes: I placed my Mother in law at Castle Rock Care Center and was extremely impressed. She was in for rehab and then did outpatient therapy also. The staff was very kind, caring and attentive. The building is not new, but it is clean and updated. It smells good and the staff is happy to be there. We have placed other family members at other rehab centers that were much more glamorous, and shiney, but the care wasnt nearly as good as what the staff at Castle Rock provides. I urge you to take a tour and then make your decision before reading the negative reviews. My thought is that there are disgruntled employees everywhere, take that into consideration. I would highly recommend Castle Rock Care Center. One walk around and you will be able to see how pleasant the staff is and that they really do care about the patients and the family members.


12/26/2012 An Family Member of Current/Past Resident Writes: My Grandfather has been a resident at Castle Rock for the past 3 years. In this time I have grown very close with the staff and other family members here. It breaks my heart to see these negative reviews of this building. I hope anyone interested in admitting a loved one here reads this. The staff are kind and caring. The doctors are amazing. If I have issues I am always welcomed into the offices of any of the managers. It is unfortunate that there are disgruntled employees and bitter family members everywhere. Please take that into consideration. Each situation is different. If something is wrong, they fix it. If he doesn't like the food, he gets something different. If he is bored they involve him in an activity. There is no perfect nursing home, but I have learned that the biggest key is communication. The state health department visits them every year routinely and they talked with me this last time. They assured me this was a good place to live. Please keep in mind that our loved ones come here for certain health reasons, the staff here do a great job at keeping them comfortable for the rest of their life. Thank you for all that you do.


11/21/2012 An OurParents User Writes: Castle Rock Care Center is an average sized, for profit, nursing home with 91 beds based in Castle Rock, CO. At last check, the facility had 85 residents indicating that it is 93% occupied which is about average within the state of Colorado. The provider accepts both medicare and medicaid programs, and provides resident and family counseling services.
This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Castle Rock Care Center, was 4 stars, which is a better rating than 81% of nursing homes in Colorado.
We have compared the detailed Medicare data for Castle Rock Care Center with other senior care providers in Colorado. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is lower than average. The most recent health inspection was on 02/01/2012.
To view the full report for this facility, and to understand more about its Medicare rating, go to here


11/25/2010 An Family Member of Current/Past Resident Writes: My mother has been a resident for over 5yrs in Castle Rock Care Center.

Since I live in San Diego, my visits, which were frequent in the past and each visit existed of 1 1/2 to 2 1/2 full weeks at a time. My days and early evenings were spent visiting mother in the Silver Springs section.

I can say without any doubts, and with great appreciation, respect and gratitude that the nurses and staff were outstanding in every way! They have a genuine passion for the excellent emotional and physical care they give each resident, extending their kindness to their families as well. To me they have become the extended loving, compassionate, and caring family to my mother.

I have visited many other care centers and never has one come up to the high standards of care and love for the residents. The staff goes way beyond anyones high expectations! Castle

Rock Care Center is a leader that all other care centers can follow as a role model.

Bless the nurses and entire staff for displaying their heavenly passion for the elderly and being in my mothers life.

Gods Blessings to all,
Rosemarie Marousek


07/10/2012 An Family Member of Current/Past Resident Writes: My Grandmother has been at Castle Rock Care Center for several years now and we have nothing but the best things to say about it. The staff is so friendly and helpful and they really care about the residents. You dont see new staff every week, they are all very steady have been there for a long time. The place is old, but who cares, not us. They keep it clean and it is very comfortable. What matters to us is the care that my Grandma receives, and it is outstanding. The staff is outstanding and the views are incredible. Thank you for all you do!


01/23/2012 An Family Member of Current/Past Resident Writes: My dad is happy. Is well taken care of everyday- has gained weight since coming to the faciility. he considers this his home now I am very happy



Description of Castle Rock Care Center in Castle Rock, CO

Built In 1952 , Number of Beds : 91

Castle Rock Care Center, located in Castle Rock, Colorado provides the following services: Nursing Home. It accepts the following payment methods: Medicare, Medicaid, and Veteran's Benefits. Castle Rock Care Center has received 4 stars from Medicare and an average user review rating of 4 stars. Castle Rock Care Center has a very good hospital, Sky Ridge Medical Center, located nearby, which scored a 98 out of 100 in its most recent Medicare review. The Castle Rock Care Center's nearest hospital is 7 miles away. The zipcode (00000) in Colorado, where Castle Rock Care Center is located, has an above average safety rating based on recent crime statistics. A more detailed description of the types of care for Castle Rock Care Center can be found here.

Castle Rock Care Center is a nursing home. It provides medical nursing service for seniors with serious illnesses or disabilities twenty-four hours a day, delivered by registered nurses, licensed practical nurses, and certified nurse aids.

Nursing care facilities cater to several types of patients: some patients require short-term rehab while recovering from surgery; others require long-term nursing and medical supervision. In addition, some nursing homes offer specialized care programs for Alzheimer's or other illnesses, or short-term respite care for frail or disabled persons when a family member requires a rest from providing care in the home. Please note that you can help compare nursing homes by looking at the Medicare ratings of a given facility (Medicare has a 5-star rating system for comparing nursing homes). There are various ways for paying for care in a nursing home. Make sure you know your loved one's Medicare and Medicaid eligibility, and understand how you can use tools like long term care insurance to pay for nursing home care.

Source: SNAPforSeniors, Inc.

Amenities

Parking & Transportation

  • Transportation Provided by Facility
  • Guest Parking
  • Community Services

  • Activity Director
  • Beautician/Barber
  • Chapel/Religious Services
  • Clubhouse/Meeting Rooms
  • Computer/Internet Access
  • Designated Family Visiting Area
  • Garden
  • Guest Dining
  • Housekeeping
  • Laundry Service
  • Maintenance Director
  • TV/Media Room
  • Dining Options

  • Breakfast
  • Lunch
  • Dinner
  • Snack
  • Family Style
  • Room Service as Needed
  • Gluten-Free
  • Low Sodium
  • Vegetarian
  • Security

  • 24 Hour Controlled Access
  • 24 Hour Up and Awake Staff
  • Door Alarms (for exit seekers)
  • Emergency In-Room Call System
  • Fire Sprinkler System
  • Personal Assistance

  • Activities of Daily Living (bathing, grooming, dressing, eating, etc.)
  • Catheter Management
  • Foot Care
  • Sitting, Standing, Walking
  • Toileting
  • Medication Management
  • Behavioral Support

  • Yells, Curses, or Acts Verbally Aggressive
  • Does Not Sleep Through the Night
  • Becomes Disoriented (e.g. Sundown Syndrome)
  • Paces or Rummages Habitually
  • Seeks exit or Tries to Leave
  • Wanders
  • Needs Prompting for Their Personal Care
  • Special Health Conditions

  • Asthma
  • Breathing Support with Oxygen
  • Broken Bones
  • Cancer
  • Colostomy or Urostomy
  • Depression
  • Emphysema or Other Lung Disease (COPD)
  • Heart Disease or Heart Failure
  • Management of an I.V.
  • Management of a Feeding Tube
  • Monitored Intake of Food and Liquids
  • Osteoporosis
  • Stroke
  • Tendency To Fall
  • Diabetic Diet
  • Oral Medication
  • Insulin Injection Self-Administered
  • Insulin Injection Staff-Administered
  • On-Site Therapy

  • Audiology
  • Dental Care
  • Eye Care
  • Mental Health Counseling
  • Occupational Therapy
  • Physical Therapy
  • Restorative Therapy
  • Speech Therapy
  • Support Groups for Patients
  • Support Groups for Families or Caregivers
  • For more information about Castle Rock Care Center call (866) 871-8490 to speak with a local Care Advisor


    Demographic Profile for Castle Rock, CO,00000

    Annual Crime
    00000 Avg.
    Violent Crimes 4
    Property Crimes 4
    Weather Conditions
    Average High Temperature ° F
    Average Low Temperature ° F
    Rainy Days 0%
    Average Rainfall 0 inches
    Average Snowfall 0 inches
    Environment
    Provided By EPA; Closer to 100 is better
    Air Quality / 100
    Water Quality / 100
    Superfund Sites / 100
    Physicians per 100k
    Cost Of Living
    Compared to the National Average
    Overall 100% Below
    Cost of Food 100% Below
    Utilities 100% Below
    Miscellaneous 100% Below
    Education
    High School Graduate
    Associate Degree
    Undergraduate Degree
    Graduate Degree
    People
    Male Population
    Female Population
    Median Age Years
    Average Individual Income
    Average Household Income
    Population Change
    Race
    Breakdown of ethnicities in Castle Rock CO
    White 74.5
    Hispanic or Latino (of any race) 15.1
    Black or African American 12.4
    Some other race 5.6
    Asian 4.4
    Two or more races 2.2
    American Indian and Alaska Native 0.8
    Native Hawaiian and Other Pacific Islander 0.1

    Please Note Zip code-level crime information is provided by U.S. Census data. OurParents ALWAYS recommends that you visit the facility and check with local law enforcement authorities, and draw your own conclusions about the safety of any given care provider and area.