Castle Rock Care Center

(866) 653-9337

4001 Home St, Castle Rock, CO


  • Nursing Home

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits Yes
  • Long Term Care Insurance Yes
  • Subsidy Available Yes
Castle Rock Care Center
4001 HOME ST
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User Reviews

07/25/2015  -  An OurParents User Writes:

I was made aware of the Castle Rock Care Center from the VA in April 2014 as I was trying to locate a VA-approved facility in which to place my veteran father for respite time for myself. He has been there four times since then. The first time in May 2014 was very nice - a care package with toothbrush, mouthwash, etc. greeted him, and a private room in the wing where part time residents stay seemed great to me. I was impressed. Second and third times, things started to go downhill. Lost wheelchair (located a week later in their back shed), and an unexplained relegation to the very smelly South Wing where “permanent” residents are allowed to take over rooms for two, and where incoming visitors must fend for their own “half” of the space. His cane was lost, reading materials lost, articles of his clothing strewn about randomly in that South Wing, clothing which I coincidentally happened to notice as I was walking down the hall to pick up my father at the end of a stay, after having written a notice that staff was not to wash his clothes. In May of 2015 I made arrangements through the VA to place him there for ten days. As usual, I packed his bags with his toiletries, underwear for 20 days, ten pairs of socks, ten dry cleaned shirts on hangers and in sleeves, five pairs of pants, and a framed photo of my mother. I was fairly confident, since the arrangements had been made weeks in advance, that there would be no trouble with his admission. After wandering around for about ten minutes the morning of May 16, 2015, I located a person who referred me to a nurse who shunted us into a dismal room in the South Wing, obviously the home of a long term resident, who had commandeered the entire closet and most of the space intended for the second party. I glanced at the unmade, dirty, saggy bed intended for my father, smelled the urine in the room, glanced at the nurse, and started unloading my father’s clothing into the portion of the closet which was supposed to be for my dad. After about ten minutes I became convinced that this situation wasn’t going to work. The nurse, who had been disconcerted over the condition of the unmade bed and dirty bathroom and overcrowded space, agreed, and proceed to try to locate a different room for him. After an hour, he was assigned to a different room where I was told a more “congenial” roommate resided. I reluctantly left on my trip.
Upon return, mid-afternoon on May 25, 2015, I wondered around until I saw my dad in his wheelchair, appearing only semi-conscious, in the odiferous, foul, South Wing common area. Multiple “residents” in that room were wailing constantly during the hour I was there. It took about ten minutes for my dad to recognize me (a first in my whole life). He had a ten day beard (a first in my whole life). He reeked to high heaven, wearing a very wet pair of sweat pants and dirty shirt. My partner and I quickly rolled him toward the entrance; it was my hope to get him home quickly. The staff who saw us wheeling him away affectionately said goodbye to my dad, relating to us that he often paddled in his chair around the facility, looking for me. I thought at the time that that was sad, not then knowing he was probably at those times looking for HELP.
I reconnoitered the halls and fairly rapidly located his overcrowded and confusing shared room, where I noticed, in his closet, nine neatly dry-cleaned shirts in their sleeves. His bag was directly below, with all of his pants, undershirts, socks, diapers (minus ONE), toiletries, and a framed photo of my late mother, just as I had left them, except for the ONE missing diaper, ten days earlier, in another room. At first I was pleased, thinking that this time, the staff had actually anticipated my coming and had packed his things. I got his clean belongings to the car, then waited 40 minutes for the South Wing charge nurse to stop ignoring me and give me his pills and discharge papers so I could just leave the wailing and screaming people there. It was very apparent to me that she was delaying me on purpose. Once in the car, the smell of my father’s unwashed body hit my partner and me like a ton of bricks and I began to wonder about the unworn shirts and the fact that his suitcase appeared to have never been unpacked. He was nearly comatose all the way home.
Upon reaching home, I got my dad into the shower right away. He thanked me for this. I got him into clean, dry clothes, and noticed that there was a puddle of urine under the pad he sits on in his wheelchair. This spill wasn’t recent in origin. The marks on his legs from the socks he had worn for who-knows-how-long took over two days to go away. When it became apparent to me that he had not been changed for days, had not brushed his teeth, combed his hair, or had access to anything in his suitcase, I became very angry and I called the main number at Castle Rock Care Center. I explained who I was and expressed my anger and horror. She (Debbie?) said, “so are you going to file a complaint?” I affirmed, and made contact with the VA. The personnel at the VA who are involved with the placement of veterans at local nursing homes were understandably upset upon hearing about this experience and in the following days related to me that the Castle Rock Care Center had been under a lot of “turnover” during the past few years, with an accelerated amount of “turnover” at the higher management levels. In fact, the admissions person I had worked with during this year left the day after I had picked my dad up, on May 27, 2015. The main director had been there a few years and had made a bit of a positive difference, but he, too, left this year. My contact at the VA assured me that this incident would be related to the VA administration and the complaint would have an impact on future admissions. In her communications with the staff at Castle Rock Care Center, she was told that the staff did not realize that all those clean shirts labeled with my dad’s name and the suitcase with his name on it, and his clean clothes, all labeled with his name, were his, and just assumed he had arrived with no change of clothes, no toothbrush, comb, underwear or socks. No word on where his watch, belt and favorite sweater that had disappeared during this time, never to be seen again. She assured me on several occasions that I would be contacted by the administration of the Castle Rock Care Center with some kind of explanation as to what happened. 60 days have passed and nothing.

Response: The Solterra at Castle Rock mission is to ensure that our customers, team members and our families Live Well. We are very distressed to hear that a resident entrusted to our care had an unpleasant experience at our community. Our guiding values include
delivering what we promise and service excellence. We welcome and value all feedback from anybody in contact with our organization. We are taking this review very seriously and have taken immediate steps to ensure that no guest or family ever feels this way again. We have made staffing improvements and expanded our team of directors to ensure a more tailored care continuum and increased advocacy for our guests. Additionally we are making every effort to ensure that respite guests receive a private room whenever possible. These actions are merely the beginning of several quality assurance measures that are being implemented to ensure that our guests live well at Solterra!
We Value Open and Honest Communication at all times. Please do not hesitate to call 303-688-3174 with further questions or comments. Emails can be sent to [email protected]
Solterra exists to ensure our residents, their families and our team members Live Well

02/06/2012  -  An OurParents User Writes:

I placed my Mother in law at Castle Rock Care Center and was extremely impressed. She was in for rehab and then did outpatient therapy also. The staff was very kind, caring and attentive. The building is not new, but it is clean and updated. It smells good and the staff is happy to be there. We have placed other family members at other rehab centers that were much more glamorous, and shiney, but the care wasnt nearly as good as what the staff at Castle Rock provides. I urge you to take a tour and then make your decision before reading the negative reviews. My thought is that there are disgruntled employees everywhere, take that into consideration. I would highly recommend Castle Rock Care Center. One walk around and you will be able to see how pleasant the staff is and that they really do care about the patients and the family members.

12/26/2012  -  An OurParents User Writes:

My Grandfather has been a resident at Castle Rock for the past 3 years. In this time I have grown very close with the staff and other family members here. It breaks my heart to see these negative reviews of this building. I hope anyone interested in admitting a loved one here reads this. The staff are kind and caring. The doctors are amazing. If I have issues I am always welcomed into the offices of any of the managers. It is unfortunate that there are disgruntled employees and bitter family members everywhere. Please take that into consideration. Each situation is different. If something is wrong, they fix it. If he doesn't like the food, he gets something different. If he is bored they involve him in an activity. There is no perfect nursing home, but I have learned that the biggest key is communication. The state health department visits them every year routinely and they talked with me this last time. They assured me this was a good place to live. Please keep in mind that our loved ones come here for certain health reasons, the staff here do a great job at keeping them comfortable for the rest of their life. Thank you for all that you do.

11/21/2012  -  An OurParents User Writes:

Castle Rock Care Center is an average sized, for profit, nursing home with 91 beds based in Castle Rock, CO. At last check, the facility had 85 residents indicating that it is 93% occupied which is about average within the state of Colorado. The provider accepts both medicare and medicaid programs, and provides resident and family counseling services.
This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Castle Rock Care Center, was 4 stars, which is a better rating than 81% of nursing homes in Colorado.
We have compared the detailed Medicare data for Castle Rock Care Center with other senior care providers in Colorado. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is lower than average. The most recent health inspection was on 02/01/2012.
To view the full report for this facility, and to understand more about its Medicare rating, go to here

11/25/2010  -  An OurParents User Writes:

My mother has been a resident for over 5yrs in Castle Rock Care Center.

Since I live in San Diego, my visits, which were frequent in the past and each visit existed of 1 1/2 to 2 1/2 full weeks at a time. My days and early evenings were spent visiting mother in the Silver Springs section.

I can say without any doubts, and with great appreciation, respect and gratitude that the nurses and staff were outstanding in every way! They have a genuine passion for the excellent emotional and physical care they give each resident, extending their kindness to their families as well. To me they have become the extended loving, compassionate, and caring family to my mother.

I have visited many other care centers and never has one come up to the high standards of care and love for the residents. The staff goes way beyond anyones high expectations! Castle

Rock Care Center is a leader that all other care centers can follow as a role model.

Bless the nurses and entire staff for displaying their heavenly passion for the elderly and being in my mothers life.

Gods Blessings to all,
Rosemarie Marousek

07/10/2012  -  An OurParents User Writes:

My Grandmother has been at Castle Rock Care Center for several years now and we have nothing but the best things to say about it. The staff is so friendly and helpful and they really care about the residents. You dont see new staff every week, they are all very steady have been there for a long time. The place is old, but who cares, not us. They keep it clean and it is very comfortable. What matters to us is the care that my Grandma receives, and it is outstanding. The staff is outstanding and the views are incredible. Thank you for all you do!

01/23/2012  -  An OurParents User Writes:

My dad is happy. Is well taken care of everyday- has gained weight since coming to the faciility. he considers this his home now I am very happy

Description of Castle Rock Care Center in Castle Rock, CO

Built In 1952 , Number of Beds : 91

Bonaventure of Castle Rock provides you with the very best in assisted living, independent living and memory care through a warm, friendly community. Assisted living, geared toward individuals who want to live with some level of independence but occassionally need a little assistance, is the fastest growing, long-term care option for seniors. Why choose an assisted living community? Research suggests that seniors who live near their peers and have a variety of social activities feel a greater sense of well-being. With assisted living, you'll enjoy senior-friendly homes and a welcoming staff. Other services you'll find include around-the-clock supervision and security, access to professional nurses, emergency call systems, help with daily living, and nutritious meals prepared by chefs. These communities typically provide housekeeping, laundry, transportation, and a calendar of social events. Independent living is designed for seniors who are self-reliant but who want to enjoy a worry-free life. Developed for both individuals and couples, these senior communities are also known as retirement villages, 55+ communities, and senior apartments. Residents stay in private apartments or individual homes with a range of community amenities, services, and programs tailored just for seniors. You’ll enjoy your own space, so you can bring your favorite belongings, such as furniture and personal items. With independent living, residents won't have to worry about maintenance, mowing, or other chores associated with home ownership. Because independent living communities are intended for older adults who need little or no assistance, most do not offer medical care or supervision. You’ll find many social programs and community amenities, such as gardening, bridge, bingo, fitness programs, book clubs, and planned outings. Memory care offers the highest level of support, memory enrichment programs, and increased security for your loved one. Memory care is different from the care provided in assisted living, requiring a staff that is trained in memory care. Residents live in private or semi-private studio homes with twenty-four-hour supervision. Three nutritious meals a day plus snacks are provided, as well as housekeeping and laundry services. Structured activities designed specifically for memory impairment offer intellectual stimulation. Communities typically have secured areas, such as walking paths and gardens, for residents to access. Other important services include behavioral therapies, continence care, medication management, and assistance with bathing and grooming. Reside at Bonaventure of Castle Rock and enjoy an exciting new chapter of life, where residents can trade stories and forge new alliances. In this community, assisted living, independent living and memory care services are provided. The help you'll find at assisted living communities is offered as necessary, with the goal of giving the support services required to stay as self-reliant as possible. Independent living is designed for seniors who are self-reliant but who want to enjoy a worry-free life. Memory care offers the highest level of support, memory enhancement programs, and social opportunities, all in a secure, warm setting. Call today and discover how Bonaventure of Castle Rock is the perfect fit for seniors requiring assisted living, independent living and memory care services.



Parking & Transportation
  • Transportation Provided by Facility
  • Guest Parking
Community Services
  • Activity Director
  • Beautician/Barber
  • Chapel/Religious Services
  • Clubhouse/Meeting Rooms
  • Computer/Internet Access
  • Designated Family Visiting Area
  • Garden
  • Guest Dining
  • Housekeeping
  • Laundry Service
  • Maintenance Director
  • TV/Media Room
Dining Options
  • Breakfast
  • Lunch
  • Dinner
  • Snack
  • Family Style
  • Room Service as Needed
  • Gluten-Free
  • Low Sodium
  • Vegetarian
  • 24 Hour Controlled Access
  • 24 Hour Up and Awake Staff
  • Door Alarms (for exit seekers)
  • Emergency In-Room Call System
  • Fire Sprinkler System
Personal Assistance
  • Activities of Daily Living (bathing, grooming, dressing, eating, etc.)
  • Catheter Management
  • Foot Care
  • Sitting, Standing, Walking
  • Toileting
  • Medication Management
Behavioral Support
  • Yells, Curses, or Acts Verbally Aggressive
  • Does Not Sleep Through the Night
  • Becomes Disoriented (e.g. Sundown Syndrome)
  • Paces or Rummages Habitually
  • Seeks exit or Tries to Leave
  • Wanders
  • Needs Prompting for Their Personal Care
Special Health Conditions
  • Asthma
  • Breathing Support with Oxygen
  • Broken Bones
  • Cancer
  • Colostomy or Urostomy
  • Depression
  • Emphysema or Other Lung Disease (COPD)
  • Heart Disease or Heart Failure
  • Management of an I.V.
  • Management of a Feeding Tube
  • Monitored Intake of Food and Liquids
  • Osteoporosis
  • Stroke
  • Tendency To Fall
  • Diabetic Diet
  • Oral Medication
  • Insulin Injection Self-Administered
  • Insulin Injection Staff-Administered
On-Site Therapy
  • Audiology
  • Dental Care
  • Eye Care
  • Mental Health Counseling
  • Occupational Therapy
  • Physical Therapy
  • Restorative Therapy
  • Speech Therapy
  • Support Groups for Patients
  • Support Groups for Families or Caregivers

Demographic Profile for Castle Rock, CO, 80104


Male Population
Female Population
Median Age
33.8 Years
Average Household Income

Cost Of Living
Compared to the National Average

6% Above
Cost of Food
9% Above
11% Below
1% Below

Provided By EPA; Closer to 100 is better

Air Quality
35.1 / 100
Water Quality
101 / 100
Superfund Sites
89 / 100
Physicians per 100k

Annual Crime

Violent Crime
Property Crime