Avery Heights & Avery House

(866) 653-9337

705 New Britain Ave, HARTFORD, CT


  • Assisted Living
  • Senior Community
  • Nursing Home

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
Avery Heights & Avery House
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User Reviews

09/03/2013  -  An OurParents User Writes:

I would never recommend this organization. After countless messages to all levels of staff, I still receive phone calls from staff looking for the maintenance man, Tom. If these people can't dial a phone number correctly, how can they even do their jobs correctly? I get really graphic voicemails on a daily basis about how Tom needs to come by and clean up yet another blood spill, this time by the pool, other times by the rooms, etc. I want this to end, I am tired of the horrible customer service I receive when I have gotten 85+ phone calls from this place in the past few months. I do not recommend this place at all. AWFUL.

11/21/2012  -  An OurParents User Writes:

This provider is a in home care provider in Hartford, CT. The provider accepts medicare.
This care provider has rated as 4 stars, based on number of patients who have shown health improvements, when comparing various criteria. It has a better rating than 65% of in home care providers in the state of CT.

05/28/2012  -  An OurParents User Writes:

My father has been at Avery for almost 6 years. There are some extremely personable, competent, caring and professional people who work there. Many have become like family to my dad. If there is a problem, the staff reacts immediately. The grounds are beautiful; you can enjoy the quiet courtyard on a sunny afternoon. What is troubling is that the staff has been recently rotated. There are nurses who were like family to my dad and now they are no longer part of his life. Who knows how much time any of the residents have left on this earth? Why change their caregivers to strangers who don't know them or now need to learn their treatments and schedules? If anyone at Avery reads this, PLEASE, return the staff back to their original stations. Thank you

05/04/2012  -  An OurParents User Writes:

I am dismayed by a comment left by a seemingly disgruntled ex-employee of Avery Heights, on 3/26/12. This employee obviously has a chip on her shoulder.
I have worked at Avery for 6 years now, and have worked with them, from an outside company, for 7 years prior to that. I have found the vast majority of employees to be caring individuals, and the majority of residents to be happy with the facility and care. We have received many complimentary letters from family members and residents during my time here.
With the continuum of care available at Avery, residents can live on the campus for years, taking advantage of different options for care.

04/20/2012  -  An OurParents User Writes:

I know Avery Heights to be an institution with the highest standards, dedicated to its not-for-profit mission to maintain and support each resident at his/her highest level of independence.
If you are reading this thread, please consider this: you are considering a move either for yourself or for a loved one. This move will have an immediate and lasting impact on the quality of life for this person. Shop wisely.
You may or may not choose Avery Heights. For some, Avery is not the perfect choice because it is a rental community, not a "buy-in" or "equity" community. For others, this is precisely one of two reasons why they actually prefer Avery. The other reason? Avery offers a continuum of nursing care right on campus.
You have alot of decisions to make. If you are considering Independent Living or Assisted Living, the staff at The Heights is ready, willing and able to help you sort through the issues and opportunities that await.
Call Bill Englehart, the Director of Independent Living,at 860.953.1201, or Cyndee, the Marketing Director. The entire team is open to inquiries and eager to assist you in this decision: Dave in Dining, Roseanne, the Resident Services Coordinator, Carol, the Activities Director. I know they are happy to offer their perspectives as you make this important decision.
If you are contemplating placement in an Intermediate or Skilled level of nursing care, you should contact Mary Miller or Rosita Oliva at 860.527.9126.

Response: This is obviously written by marketing!

03/26/2012  -  An OurParents User Writes:

The only review I would give Avery Heights is poor overall. The only interest that they have is to make sure that they reach their budget. There is no true concern of their residents. They will lie through their teeth to get your parents in there and then they will steal their money.

Response: Ditto--- my experience similar.

Response: We have had the same experience.. They will be wonderful to you and say whatever they need to get you to sign their contract. Then they turn completely around when your parent cannot stay there due to they cannot care for them properly.. Do not send your parents there if they have any memory issues.. Alzheimers or Dementia.. They dont have the abilty to care for them. You will be better off with a Memory Care facility.. They will pressure you to sign contracts and lock you in...then your parent will loose more money when they cannot care for them properly and you have to break the contract.. Be Very Careful!

10/30/2010  -  An OurParents User Writes:

I worked at Avery Heights. I want everyone who is looking for Independent / Assistant Living, Avery Heights is NOT the place to look into. There is absolutely NO SECURITY. Avery Heights has had so many break ins and unwanted intruders walk right into residents apartments and steal from them. Avery Heights has done nothing to take care of this enormous problem they have. Avery Heights management and administration only worries about how much money they can line their pockets with. My overall rating is very POOR.

11/09/2010  -  An OurParents User Writes:

Avery Heights does not fulfill its mission in a providing a secure environment for their residents. Obviously security is not their primary concern.Security is not number one. In September of 2009 the drug bust proved that. The drug bust put the residents in harms way. Also, Avery Heights has had intruders walk right in off the street and find their way into some of the residents apartments and burglarize them. One question comes to mind when all this was happening where were the Administrators and the Director of Independent Living?

10/04/2010  -  An OurParents User Writes:

Both my parents were residents of Avery Heights. My father was discriminated due to his appearance from staff members, administrative members and residents. He tried many times to discuss this matter with the Director of the Independent Living and got nowhere. He had enough with the discrimination. They had no choice but, to find another assistant living facility. I wish I had done more research with them to have saved them from this pain.

Response: I am so sorry to hear this. I too had a bad experience with Avery Heights and the Director of Independent Living that lead me to find another Assistant Living Center in the Hartford area. I wish I had done extensive research before I let the faculty at the Open House lead me to believe different. I am so happy with my new residence.

Response: Hello. I am currently looking for a facility for my Mom, who is now 93 and can no longer transfer. My sister and I visited Avery Heights and left with a positive feeling about this place. Can I ask you where you relocated your parent(s)?
Thank you,

Response: Avery Heights is a Continuum of Care community that cares for independent and assisted living residents as well as residents who require intermediate- and skilled-level nursing care. This facility is well versed in dealing with cognitive and physical challenges faced by aginge residents and has the important capability of placing each resident in an appropriately safe and stimulating environment as those changes require.
I recommend Avery Heights wholeheartedy

09/04/2010  -  An OurParents User Writes:

Avery staff falls short in their expertise in working with Alzheimer's and other Dementia patients. The skilled nursing facility is poorly set up for Alzheimer's patients. Specifically, loud noises, crowding around nurses station where all patients needing close supervision spend the whole day. Not enough staff to get patients to off unit activities. Little no none attention paid to patients spiritual needs, quality of life, and partnering with family.

Response: I came upon this website and was dismayed to see negative comments about Avery Heights. I felt the need to share a different viewpoint. I have a family member at Avery, and could not be happier with the care, concern and attention paid to her. I visit often and at different times. It was a difficult but necessary transition from home to Avery. Each and every staff person on her unit was kind and compassionate as our family sorted through the adjustment along with her. Almost two years later, we are just as happy with her care as in the beginning. I wouldn't want her anywhere else.

Description of Avery Heights & Avery House in HARTFORD, CT

Number of Beds : 199

Start life's next chapter by choosing Avery House, a comfortable nursing home community in Hartford, CT. If your loved one suffers from serious illnesses or chronic health issues, the nursing care option at Avery House is recognized for delivering the kind of knowledgeable, intensive assistance its residents need. Even if their active days are behind them, they deserve the dignity of compassionate mental, emotional, and physical care, and the skilled nursing community within Avery House has the staffing and experience to ensure your loved one receives precisely such services. A skilled community within nursing care provides residents with continual medical attention and assistance with a view towards meeting emotional and mental needs. Most residents share a room, with healthy meals provided in a central dining room. An activity director designs an activity and events plan to cultivate mental, physical, and social health. Avery House provides a low-maintenance lifestyle and the assistance seniors need to enjoy retirement. In this community, nursing home services are provided. Nursing home care gives the highest level of attention in the senior space. For more information about assisted living at Avery House, call today.

Source: OurParents.com

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