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Twin Cities Pavilion

(866) 827-0169

1053 John Sims Pkwy E, Niceville, FL


  • Assisted Living

Payment Options

  • Medicare No
  • Medicaid Yes
  • Veteran's Benefits Yes
  • Long Term Care Insurance Yes
  • Subsidy Available No
Twin Cities Pavilion
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User Reviews

10/02/2013  -  An OurParents User Writes:

As a clinician/therapist, I have worked with many residents at TCP over the last 10 years. The facility is not fancy or pretentious, it is like a "country old-folks home"--welcoming and comfortable. The staff are caring toward the residents and treat them like family. The food is served with attention to individual needs. If I ever need to live in an assisted living facility, I hope there will be someplace like TCP for me.

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  • Cleanliness
  • Food

    09/20/2013  -  An OurParents User Writes:

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  • Staff
  • Location
  • Room

    09/20/2013  -  An OurParents User Writes:

    We visited Twin Cities Pavilion when we were looking to relocate my friends mother from LA,CA to FL. The cost was just too great to continue to house our love one in CA any longer. We found a large savings by relocating our friends mother to Northern FL. Through looking to save money on her care we found Twin Cities offer many perks that she just had not enjoyed in CA. This facility provided a multitude of activities and are seeking to provide expanded transportation for increased activities for resident opportunities. As we did a look around the place we got a good feeling of the level of care we could expect by visiting directly with some of the residents. We thought this would provide us the best eyeball view of what our friends mother could expect from her staff on a daily basis. We examined every corner of the facility to make sure it was clean and we were not disappointed. The staff was very helpful in meeting the extra demands and questions we felt we needed to ask to assure that we could make the right choice for our friends mother. We left believing that we had not only done the best we could have done for our friends mother but that she was in the best hands available. Our friends mother continues to enjoy her newly found friends and the staff that provides for her comfort. She continues to maintain her love of FL and doesn't miss CA in the least. As a side note we all love to go visit her and feel like we are in the middle of everything northern FL has to offer no matter what time of year it is. Niceville isn't just the name of this town it's the way they live to make it their own towns namesake.

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  • Amenities
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  • Cleanliness

    09/19/2013  -  An OurParents User Writes:

    I have followed my patients at many assisted living facilities as a home health clinician. I understand the importance of quality care. Twin Cities Pavilion is where I would gladly take my family members if they needed assisted living placement. The care I see provided to the residents is what really makes this facility stand out.

  • Activities
  • Care
  • Staff
  • Location

    09/13/2013  -  An OurParents User Writes:

    My 103 year old great aunt was a resident at this facility. The staff was compassionate and attentive to her increasing needs. The facility was modest but clean and I never encountered anything that would cause me concern. The food was homestyle, simple and good. The facility always smelled good. When end of life became imminent the staff assisted in contacting Hospice but continued to provide extraordinary care to her right up to the end. She died "at home" with those who loved her most. I could not have asked for more and I am thankful to the staff who gave so much of themselves to provide her gentle caring and support.

  • Care
  • Staff
  • Price

    09/12/2013  -  An OurParents User Writes:

    Twin Cities Pavilion provided loving care to my relative and made the last years of her life happy. The staff was always attentive to her needs and hospice care was provided in house so that she could stay comfortably in her room and not a hospital. This facility offers a place for modest income elderly and disabled and does a superior job. I have visited other facilities that are far more expensive that don't come anywhere close to the quality of care that my relative received here. Thank you to all the dedicated staff of Twin Cities Pavilion!

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  • Staff
  • Location

    Response: First of all it is brass tacks (not Tax). Your review sounds like you have a lot of information, like say a former employee that has an ax to grind and bury. If they got rid of you I'm sure you're the one that was doing what you describe in living detail. You never mention once how you experienced any thing with a family member you housed here. If you have complaints about this facility you should have reported them to the proper agencies not just lashed out when you were fired for not doing your job. Everything was fine when you where drawing a pay check for not doing your job but not bad enough for you to bring any problems forward. Your letter is long and transparent. Nice try! Hope you spend as much time on your resume' for your next job in another field outside customer service or the care of people or animals.

    05/22/2013  -  An OurParents User Writes:

    The people here shouldn't be allowed to work with elderly!! MOST DISGUSTING facility I've EVER seen! Sure when they "show" you around they're going to show you the best of what's there but when you get down to brass tax with this place it isn't fit to house sick elderly people in need of care. The facility and family that owns and attempts to "operate" this place will take anyone in, in some cases this is okay but a lot of the time they bring in patients to an "assisted living" facility when they need literally every form of care possible and not ONE of the staff is a certified nurse in any way shape or form. They are R.A's most coming into the job with no experience what so ever and without almost any training throw them out on the floor to take care of people they know nothing about. There's more then a few girls who have been there for a many number of years and have been aloud to run wild and do things the way they please without any recognition of authority because the previous facility director 'Kim Frailey', also the daughter of the owner, has no leadership qualities what so ever. When the good staff see things going wrong and become upset she threatens during staff meetings that if the facility is turned into the state all of these residents will have no place to go therefor making them feel guilty for turning her horrible facility into the state. NEVER put your parents here. Sure house keeping might do some base cosmetic cleaning, but like I said, get down to the details and you'll see YEARS of dust and dirt built up on easy to clean places like the blinds and window seals, bathrooms are never scrubbed and sure regulations are set out for all this stuff but the problem is the MAJORITY but not all of the staff doesn't abide by these regulations due to slim to none on leadership. Ask them how many times they've done fire drills on second and third shift and they'll tell you NONE because the administration is to lazy and preoccupied with less important matters then properly full on training the evening and night shift how to evacuate the building in the event of a fire which is the matter of LIFE AND DEATH. They've done fire drills on the morning shifts a million times but may i remind you, a morning shift there's at least 8 employees at minimum not including volunteers so they have no problem with evacuation fire drills because they have the staffing for it, but evening and overnight shifts which they've NEVER done fire drills on only have 2 or 3 employees at MAX thats supposed to do the job of a 8 man crew during a day time drill. so tell me what about any of that makes any sense?! there's so much more wrong with this facility then what i've marked but take some educated advice do NOT put some one you love in this facility unless they are honestly able to do most of their activities by themselves.

    Response: Twin Cities Pavilion is an Assisted Living Facility licensed by the State of Florida #AL5462.
    As with all such facilities, it is routinely inspected by the following: Agency for Health Care Administration, Department of Health, Local Fire Authority, Department of Children and Families and subject to unannounced investigation by Adult Protective Services, Ombudsman and the State Attorney General's Office.
    Any reasonable person would know immediately that these regulatory agencies are most demanding of compliance with the rules and regulations governing the operation of facilities entrusted with the care of the frailest amongst us.
    Had the author of this review been knowledgable they would have known the facility would have been cited, fined and closed for anone of the violations.
    Twin Cities Pavilion i not a nursing home and does not have nurses on shift although residents needing skilled care can receive it through a licensed Home Health Agency.

    Response: This item is false and is a disservice to the good and loyal staff dedicated to caring for those entrusted to us by family. Twin Cities Pavilion and Crestview Manor are two of the three facilities in the County available to Medicaid recipients and serve low and modest income families. The buildings are provided by the Board of County Commissioners and are operated by Alternative Living, Inc., a private, non-profit corportation.
    It would appear that a very disgruntled individual chose this media to slander the reputation of a long established alternative for those no longer able to live safely at home.
    Twin Cities Pavilion invites the public to learn more about our work and our home.

    Description of Twin Cities Pavilion in Niceville, FL

    Built In 1981 , Number of Beds : 50

    Twin Cities Pavilion, located in Niceville, Florida provides the following services: Assisted Living. It accepts the following payment methods: Medicaid and Veteran's Benefits. Twin Cities Pavilion has an average user review rating of 4 stars. Accommodations at Twin Cities Pavilion, start at $1,675 a month. Twin Cities Pavilion has a very good hospital, Twin Cities Hospital, located nearby, which scored a 88 out of 100 in its most recent Medicare review. The Twin Cities Pavilion's nearest hospital is 1 miles away. The zipcode (32578) in Florida, where Twin Cities Pavilion is located, has an above average safety rating based on recent crime statistics. A more detailed description of the types of care for Twin Cities Pavilion can be found here.

    TWIN CITIES PAVILION is an assisted living facility. Assisted living facilities are an apartment-style habitat designed to focus on providing assistance with daily living activities. They provide a higher level of service for the elderly which can include preparing meals, housekeeping, medication assistance, laundry, and also do regular check-in's on the residents. Basically, they are designed to bridge the gap between independent living and nursing home facilities. When thinking about how to pay for care, assisted living facilities are generally less expensive than nursing homes, if assisted living is a viable option for your loved one.

    Source: SNAPforSeniors, Inc.

    Centrally located in the heart of Niceville with close access to banks, pharmacies, grocery stores, restaurants, and discount stores. Easily accessible by family and friends without having to plan a special trip. Homelike setting with caring and compassionate staff. The facility is the least costly in the County and one of only two facilities that accepts OSS and Assisted Living Waiver residents. The facility is licensed as an Extended Congregate Care Facility and with the support of local Home Health Agencies and Hospice, provides a continuum of care through life's end. Setting provides alzhieimer's and dementia residents, and others with special needs, to interact with the community as a whole. This arrangement provides continued stimulation and helps to lengthen cognition and delays decline. The homelike setting allows more opportunities for residents to visit with each other and to form friendships and healty relationships. A wide range of activities are available to residents at specific stages of cognition and physical abilities. The facility is supported by local community organizations, groups, churches, military bases and invidividuals. Eglin Air Force Base is located within five miles of the facility and has recently opened a VA Clinic. Its proximity enables veterans, spouses and/or dependents access to medical care and pharmacy.

    Short term Capassionate Care is available to families who wish a secure environment for loved ones while on vacation, during hospital stays, or for just a weekend away.  Fees range from $85/night for standard care to $125/night for extended care.


    Parking & Transportation
    • Access to Public Transportation Nearby
    • Transportation Provided by Facility
    • Resident Parking
    Community Services
    • Activity Director
    • Beautician/Barber
    • Chapel/Religious Services
    • Garden
    • Guest Dining
    • Housekeeping
    • Laundry Room(s)
    • Laundry Service
    • Maintenance Director
    • TV/Media Room
    Dining Options
    • Breakfast
    • Lunch
    • Dinner
    • Snack
    • Family Style
    • Room Service as Needed
    • Low Sugar
    • Low Sodium
    • 24 Hour Controlled Access
    • 24 Hour Up and Awake Staff
    • Fire Sprinkler System
    Personal Assistance
    • Activities of Daily Living (bathing, grooming, dressing, eating, etc.)
    • Sitting, Standing, Walking
    • Toileting
    • Medication Management
    Behavioral Support
    • Does Not Sleep Through the Night
    • Becomes Disoriented (e.g. Sundown Syndrome)
    • Paces or Rummages Habitually
    • Seeks exit or Tries to Leave
    • Wanders
    • Needs Prompting for Their Personal Care
    Special Health Conditions
    • Stroke
    • Tendency To Fall
    • Oral Medication
    • Insulin Injection Self-Administered
    Memory Care Services
    • Family Members Able to Join at Mealtime
    • Family Members Able to Participate in Care Plan
    • Specialty Trained Staff
    • Safe Wandering Areas
    • Regular Assessments by Interdisciplinary Staff
    • Environment That is Easy to Navigate
    • Daily Planned Recreational and Social Activities
    • Activities Tailored to Residents’ Abilities
    • Dementia Stage 1
    • Dementia Stage 2
    • Dementia Stage 3
    • Dementia Stage 4
    • Dementia Stage 5
    • Dementia Stage 6
    • Dementia Stage 7

    Demographic Profile for Niceville, FL, 32578


    Male Population
    Female Population
    Median Age
    42.6 Years
    Average Household Income

    Cost Of Living
    Compared to the National Average

    11% Above
    Cost of Food
    1% Above
    2% Below
    2% Above

    Provided By EPA; Closer to 100 is better

    Air Quality
    83 / 100
    Water Quality
    90 / 100
    Superfund Sites
    94 / 100
    Physicians per 100k

    Annual Crime

    Violent Crimes
    Property Crimes