Southern Oaks Rehabilitation and Nursing Center

(866) 653-9337

600 W Gregory St, PENSACOLA, FL


  • Nursing Home
  • Short Term Care: Rehabilitation, Respite

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance Yes
  • Subsidy Available No
Southern Oaks Rehabilitation and Nursing Center
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User Reviews

09/11/2014  -  An OurParents User Writes:

My mom was recommended to a nursing home, Southern Oaks in Pensacola, FL. for "rehabilitation" purposes. In the two weeks she was there she hallucinated the entire time, (was not hallucinating before she was admitted nor does she have Dementia or Alzheimer's) they lost a lot of clothes, lost glasses, lost a blanket, and another patient rolled into my mom's room and my sister asked, is that my mom's shirt on that patient?” They checked the tag and sure enough it was her shirt. My mom was left in her soiled diaper, so much so that it soaked through her clothes (#1 & #2). The only doctor she has seen is a general physician and maybe a psychiatrist. In the 2 weeks she was in the home, she only seen the general physician one time, for a few short minutes. My sister and I asked numerous times to speak with the physician that seen her. They told my sister to come back the next morning and she could speak with the doctor, who turned out to be a psychiatrist and he did not know who my mom was, why she was there or state of health. She is in the home for rehabilitation due to a bad liver, not depression. Why did they send a psychiatrist to speak to my sister concerning my mother’s health? When my sister questioned the nurse about the general physician, she was told, "There are 200 patients in this building and he comes once a week. He is hard to get a hold to" or something of that nature but that is the gist of the response that she received. Why does this facility have only one doctor for 200 patients and is only required to come one day a week? If the work load is that hard on him that he can't even take time to speak with the patients family, don't you think they should look into hiring two doctors? When I walked into the nursing home on Wednesday, 09/10/14 the first thing I saw was two nurses going at it in the hall way. Yelling at each other, while other employees were telling them to be quiet, that didn't stop them, they just kept on yelling. I took her out of the nursing home and to the ER on my own accord. The ER explained to me that her ammonia levels were up and that she needs to be admitted. The next day Baptist took 2 liters of fluid out of her stomach. They are now trying to do everything they can to get her mental state back to normal again. I don't understand why it took my sister and I to notice that my mom needed to seek medical treatment. Why did the team of highly trained staff NOT notice anything? We told them numerous times that her behavior was in no way, shape, or form normal for her. I was treated badly when discussing the poor treatment of my mother with staff. They did not take proper care of my mother and I do not understand why no one cared to fix the situation and why I was being treated like a criminal. Southern Oaks was more concerned with protecting the staff and management team then they were my mother. This has been the worst experience. I am going to do whatever it takes to have this facility thoroughly investigated. I feel bad for the patients who do not have loved ones to come check on them. I know they are being treated poorly. This is a very sad situation for our loved ones who are unable to care for themselves. Do our elders not deserve dignity and respect?


08/17/2013  -  An OurParents User Writes:

Should be shut down. The state knows it, no protection for the residents.

11/21/2012  -  An OurParents User Writes:

Southern Oaks Rehabilitation and Nursing Center is a large, for profit, nursing home with 210 beds based in Pensacola, FL. At last check, the facility had 179 residents indicating that it is 85% occupied which is about average within the state of Florida. The provider accepts both medicare and medicaid programs, and provides resident counseling services.
This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Southern Oaks Rehabilitation And Nursing Center, was 2 stars, which is a lower rating than 62% of nursing homes in Florida.
We have compared the detailed Medicare data for Southern Oaks Rehabilitation And Nursing Center with other senior care providers in Florida. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 04/27/2012.
To view the full report for this facility, and to understand more about its Medicare rating, go to here

11/09/2011  -  An OurParents User Writes:

I live in Southern Oaks and the building is dirty the Cna's are disrespectful and most are unprofessional at best.As I speak they are having to clear a 3 foot wide patch of black mold from my wall because my window had been leaking for over a month.The food is one step above prison food and Ive received dirty plates and silverware on multiple occasions.These are just a few reasons you should not put you or a loved one in this facility also Im trying to move as soon as possible.This is an insiders review of this nursing home and Im not the only resident who has had he same comments. The facility has been in the news for multiple cases of abuse and for racist behavior toward residents and staff. The administrative staff are very unprofessional and are one of the main problems with this place its not about the well being of the resident its all about the profit even if we have to suffer in the process. If you dont want your loved ones to be neglected then dont even consider sending them here.

Response: Totally agree.

Response: My brother was a resident there and died March 27, 2012. His name is Wayne "Rick" Satterfield. I am trying to learn what happened to him. I had heard that he had escaped once. Is there anything you could tell me? Perhaps you may have known him? Reply to [email protected] Thank you for any information you could render.

05/09/2008  -  An OurParents User Writes:

My aunt stayed at Southern Oaks for a almost a year and I visited her often. The staff was pleasant and willing to help. I appreciated meeting the owners/operators who tried create a home-like family environment. I felt at home and was happy to see that my aunt was well taken care of. I would recommend this nursing home to anyone who finds themselves needing such service.
Source: Yahoo Local

Description of Southern Oaks Rehabilitation and Nursing Center in PENSACOLA, FL

Number of Beds : 210

If you are seeking in-home care services for a family member or a loved one, Southern Oaks has a highly trained staff of professionals available every day. Care professionals help seniors with personal care, daily activities, and respite. In-home care is accessible when you or a loved one needs it. Skilled professionals come to your home. This choice is perfect for those who prefer to stay in their homes but who need some help with the daily activities of living. Available 24 hours a day, seven days a week, services are paid by the client or by a variety of public and private sources, such as Medicare and/or Medicaid. Home care delivers a variety of medical and non-medical support services. There are two types of home care providers. The first is a skilled service provider, usually licensed nurses and therapists, who can meet various medical concerns or rehabilitation needs. The second, more common, type of in-home care is supplied by an aide who can provide companionship and emotional support as well as assist with daily activities, including grooming, meal prep, and transportation. For seniors who prefer to stay in their own homes where it's familiar, in-home care allows them to stay indepedent. Southern Oaks offers provides compassionate comprehensive a variety of in-home care services. In-home care is there for seniors when they need it. Care professionals will bring their expertise and experience to your home. This choice is perfect for those who want to stay in their homes but who need some help with the daily activities of living. These services, available 24 hours a day, every day, are paid for by the individual or through public and private funding sources, such as Medicare and/or Medicaid. Call today and discover how Southern Oaks is the perfect fit for seniors requiring in-home care and rehab services.



Parking & Transportation
  • Access to Public Transportation Nearby
  • Transportation Provided by Facility
  • Guest Parking
Languages Spoken
  • English
  • Spanish
Community Services
  • Activity Director
  • Beautician/Barber
  • Chapel/Religious Services
  • Clubhouse/Meeting Rooms
  • Computer/Internet Access
  • Garden
  • Guest Dining
  • Laundry Service
  • Maintenance Director
  • TV/Media Room
Housing Options
  • Shared Room
  • Air Conditioning
  • Cable Hook Up
  • Climate Control Thermostat
  • Walk-In Shower
  • Wheel-In Shower
  • Wheelchair Accessible
Dining Options
  • Lunch
  • Breakfast
  • Dinner
  • Snack
  • Family Style
  • Room Service as Needed
  • Gluten-Free
  • Low Sugar
  • Vegetarian
  • Low Sodium
  • 24 Hour Up and Awake Staff
  • 24 Hour Controlled Access
  • Door Alarms (for exit seekers)
  • Emergency In-Room Call System
  • Fire Sprinkler System
  • Security Staff on Premises
Personal Assistance
  • Foot Care
  • Activities of Daily Living (bathing, grooming, dressing, eating, etc.)
  • Catheter Management
  • Sitting, Standing, Walking
  • Toileting
  • Medication Management
Behavioral Support
  • Yells, Curses, or Acts Verbally Aggressive
  • Does Not Sleep Through the Night
  • Becomes Disoriented (e.g. Sundown Syndrome)
  • Paces or Rummages Habitually
  • Seeks exit or Tries to Leave
  • Wanders
  • Needs Prompting for Their Personal Care
Special Health Conditions
  • Arthritis
  • Asthma
  • Breathing Support with Oxygen
  • Broken Bones
  • Cancer
  • Colostomy or Urostomy
  • Depression
  • Developmental Disabilities
  • Emphysema or Other Lung Disease (COPD)
  • Heart Disease or Heart Failure
  • Immune Deficiency
  • Management of an I.V.
  • Management of a Feeding Tube
  • Monitored Intake of Food and Liquids
  • Osteoporosis
  • Stroke
  • Tendency To Fall
  • Severe Brain Injury
On-Site Therapy
  • Audiology
  • Dental Care
  • Eye Care
  • Massage Therapy
  • Mental Health Counseling
  • Occupational Therapy
  • Physical Therapy
  • Restorative Therapy
  • Speech Therapy
  • Support Groups for Patients
  • Support Groups for Families or Caregivers
Memory Care Services
  • Family Members Able to Join at Mealtime
  • Family Members Able to Participate in Care Plan
  • Specialty Trained Staff
  • Safe Wandering Areas
  • Regular Assessments by Interdisciplinary Staff
  • Environment That is Easy to Navigate
  • Daily Planned Recreational and Social Activities
  • Activities Tailored to Residents’ Abilities
  • Dementia Stage 1
  • Dementia Stage 2
  • Dementia Stage 3
  • Dementia Stage 4
  • Dementia Stage 5
  • Dementia Stage 6
  • Dementia Stage 7

Demographic Profile for PENSACOLA, FL, 32501


Male Population
Female Population
Median Age
39.5 Years
Average Household Income

Cost Of Living
Compared to the National Average

13% Below
Cost of Food
3% Above
3% Below
1% Below

Provided By EPA; Closer to 100 is better

Air Quality
24 / 100
Water Quality
76 / 100
Superfund Sites
10 / 100
Physicians per 100k

Annual Crime

Violent Crimes
Property Crimes