Heritage Healthcare Of Lilburn

(855) 844-1492

788 Indian Trail Lilburn Rd Nw, Lilburn, GA

Heritage Healthcare Of Lilburn
Work
788 INDIAN TRAIL LILBURN RD NW
LILBURN
GA
00000
USA
Work (855) 844-1492
Address book Address
788 Indian Trail Lilburn Rd Nw
Lilburn, GA
Telephone Phone Number
(855) 844-1492
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10/30/2013 An Interested Visitor Writes: All show; no go. So, unless you plan on leaving your relative there, never visiting or expecting anything don't select this facility. The focus is on the "marketing" of care to "fill beds." Once there, they could care less despite the facade attempting to indicate otherwise. Prefers compliant, passive, bedridden patients. If your relative isn't that way, they will make her that way ASAP to limit their work. They drug them (Seroquel) for normal elderly behavior issues and fail to be proactive about normal issues that will aggravate them (changes in routine, condescending responses, making them wait 3 hours to be changed, etc.) BTW, the warning on Seroquel states that it causes EARLY DEATH in the elderly with dementia! Alonzo Lewis is all show, Jean Gracia doesn't vet out the claims of his personnel before making critical decisions about patient care, April Moore is miserable in her job and takes it out on us. She expects 95 year old introverted women to venture out and strike up conversations on her own with disabled people who can barely speak themselves rather than proactively introduce similarly disabled patients to each other to help them get started. She operates with a checklist mentality- hey...we went in and asked her, she said no. Well, what will your elderly relative say when someone she doesn't recognize (turnover is horrendous) walks in at a different time of the day, on an irregular basis and generically asks: Do you need anything? Idiots know the elderly are routine dependent, fearful of unrecognizable people, etc. Besides, April can't keep up with a simple request to do her nails. As social director, her knowledge of the religious services is those who take communion and those who don't. When asked about the denomination, she says she's from New Jersey and doesn't know that stuff. When pressed, she says the minister is black, so he must be Baptist! And apparently, she is clueless that Protestants take communion too. Again, idiots know that religious life is at the core of many elderly folk’s lives, at least in 2013. When I noticed she wasn't going to "orient" my 95 year old Granny about how she would be lifted up into the bus (and trigger a fearful, possibly aggressive incident), I stepped in to tell her what to expect and hold her hand. She told me to step away and that I needed to "cut the cord." Hasn't she heard of the concept of "cueing?" She is severely under qualified and lacks both the motivation and compassion necessary to do even a decent job in this role. Dee Searcy-Lawrence, nicely takes notes and talks the talks, but does nothing to follow up or change things. They have an acceptable nursing staff to "resident" ratio only because they hire a lot of folks, but fail to retain a recognizable staff from month to month. We are told to ask names or try to see their name tags, but they are always changing, the names are hidden, really how many times are you going to ask? They know not many, right? They refuse to share the staffing chart to help you claiming it’s always changing or not "posted" yet. BS. How do you run the business? They refuse to share email addresses beyond Alonzo's, Jean's and Dees. Again, helps reduce the chances for accountability. We had a family member there EVERY day except Saturday and would still get the run around on most everything! It took us months to find out when the doctor's rotate in and when we finally did find out, were told we would have to be there the entire day as they couldn't nail down when he would visit her floor/room. When they wanted to claim my Granny needed to go to a psych ward, the psychiatrist had just visited (and we BEGGED them to tell us when so we could be present to no avail). He diagnosed her with depression and mild dementia! DUH! But less than a week later they were trying to ship her out to the psych ward at 8pm at night due to some mysterious behavior issues that were a danger to the staff. I asked to see the write up (beyond the one incident in over 12 months that we knew of when they messed up her bathing schedule, no one would pay attention to her questions, so she started yelling and then throwing paper cups at them to get their attention, they just let her "act out" !!!! No walking up to say: Ms. Ruth, calm down, what's wrong? They just let her "act out" until she fell and hit her head requiring 8 stitches above her eye. Is that procedure? Are they clueless? What about the standard non-violent special needs measures used by all hospitals teachers and other GOOD elderly care facilities. Anyway, when I asked to see reports in her charts of all these other supposed incidents, they couldn't find them. Duh! That's because you want to slap her on Seroquel again and we won't let you. Next they worked on my mom to take her walker away (keep her in bed). She wanders at night. DUH! She said from day one that she builds up frustration during the day that she must get out at night to be a "good girl" during the day. She can't walk during the day as there are too many obstacles- medical equipment, staff, other patients in wheelchairs, etc. All she does is walk down to the soda machine and back- twice. Come on! And if it's Sundowner's wandering, nowhere in the literature does it say the solution is to confine her to her bed!!! Again, it's about controlling her for their convenience. How will your relative accept this after 95 years of living independently? I could go on and on. This is a terrible place, but I will say most medicaid-medicare facilities have serious problems. I suggest we all live with a very less luxuries to ensure we never have to place our relatives in this type of a facility. My granny died several days ago. So I am posting this now when they haven't any opportunity to retaliate. I held for 7:38 on the day she died and they refused to tell me the funeral home to which her body was taken. Are you kidding me? I am so glad she is out of there and with the Lord,

1 Liked:
  • Location

    10/30/2013 An Interested Visitor Writes: All show; no go. So, unless you plan on leaving your relative there, never visiting or expecting anything don't select this facility. The focus is on the "marketing" of care to "fill beds." Once there, they could care less despite the facade attempting to indicate otherwise. Prefers compliant, passive, bedridden patients. If your relative isn't that way, they will make her that way ASAP to limit their work. They drug them (Seroquel) for normal elderly behavior issues and fail to be proactive about normal issues that will aggravate them (changes in routine, condescending responses, making them wait 3 hours to be changed, etc.) BTW, the warning on Seroquel states that it causes EARLY DEATH in the elderly with dementia! Alonzo Lewis is all show, Jean Gracia doesn't vet out the claims of his personnel before making critical decisions about patient care, April Moore is miserable in her job and takes it out on us. She expects 95 year old introverted women to venture out and strike up conversations on her own with disabled people who can barely speak themselves rather than proactively introduce similarly disabled patients to each other to help them get started. She operates with a checklist mentality- hey...we went in and asked her, she said no. Well, what will your elderly relative say when someone she doesn't recognize (turnover is horrendous) walks in at a different time of the day, on an irregular basis and generically asks: Do you need anything? Idiots know the elderly are routine dependent, fearful of unrecognizable people, etc. Besides, April can't keep up with a simple request to do her nails. As social director, her knowledge of the religious services is those who take communion and those who don't. When asked about the denomination, she says she's from New Jersey and doesn't know that stuff. When pressed, she says the minister is black, so he must be Baptist! And apparently, she is clueless that Protestants take communion too. Again, idiots know that religious life is at the core of many elderly folk’s lives, at least in 2013. When I noticed she wasn't going to "orient" my 95 year old Granny about how she would be lifted up into the bus (and trigger a fearful, possibly aggressive incident), I stepped in to tell her what to expect and hold her hand. She told me to step away and that I needed to "cut the cord." Hasn't she heard of the concept of "cueing?" She is severely under qualified and lacks both the motivation and compassion necessary to do even a decent job in this role. Dee Searcy-Lawrence, nicely takes notes and talks the talks, but does nothing to follow up or change things. They have an acceptable nursing staff to "resident" ratio only because they hire a lot of folks, but fail to retain a recognizable staff from month to month. We are told to ask names or try to see their name tags, but they are always changing, the names are hidden, really how many times are you going to ask? They know not many, right? They refuse to share the staffing chart to help you claiming it’s always changing or not "posted" yet. BS. How do you run the business? They refuse to share email addresses beyond Alonzo's, Jean's and Dees. Again, helps reduce the chances for accountability. We had a family member there EVERY day except Saturday and would still get the run around on most everything! It took us months to find out when the doctor's rotate in and when we finally did find out, were told we would have to be there the entire day as they couldn't nail down when he would visit her floor/room. When they wanted to claim my Granny needed to go to a psych ward, the psychiatrist had just visited (and we BEGGED them to tell us when so we could be present to no avail). He diagnosed her with depression and mild dementia! DUH! But less than a week later they were trying to ship her out to the psych ward at 8pm at night due to some mysterious behavior issues that were a danger to the staff. I asked to see the write up (beyond the one incident in over 12 months that we knew of when they messed up her bathing schedule, no one would pay attention to her questions, so she started yelling and then throwing paper cups at them to get their attention, they just let her "act out" !!!! No walking up to say: Ms. Ruth, calm down, what's wrong? They just let her "act out" until she fell and hit her head requiring 8 stitches above her eye. Is that procedure? Are they clueless? What about the standard non-violent special needs measures used by all hospitals teachers and other GOOD elderly care facilities. Anyway, when I asked to see reports in her charts of all these other supposed incidents, they couldn't find them. Duh! That's because you want to slap her on Seroquel again and we won't let you. Next they worked on my mom to take her walker away (keep her in bed). She wanders at night. DUH! She said from day one that she builds up frustration during the day that she must get out at night to be a "good girl" during the day. She can't walk during the day as there are too many obstacles- medical equipment, staff, other patients in wheelchairs, etc. All she does is walk down to the soda machine and back- twice. Come on! And if it's Sundowner's wandering, nowhere in the literature does it say the solution is to confine her to her bed!!! Again, it's about controlling her for their convenience. How will your relative accept this after 95 years of living independently? I could go on and on. This is a terrible place, but I will say most medicaid-medicare facilities have serious problems. I suggest we all live with a very less luxuries to ensure we never have to place our relatives in this type of a facility. My granny died several days ago. So I am posting this now when they haven't any opportunity to retaliate. I held for 7:38 on the day she died and they refused to tell me the funeral home to which her body was taken. Are you kidding me? I am so glad she is out of there and with the Lord,

    1 Liked:
  • Location

    10/14/2013 An Interested Visitor Writes: I worked as an employee here for less than a week. I was lied to and told that I would be given a thorough orientation and I wasn't. After 2 days I was asked if I felt comfortable to work on my own! Coming from a facility that gives at least 6 weeks of orientation to their nurses, I was in shock. On my third day, patients were falling out of beds and chairs with no one writing incident reports, no policies and procedures being followed, and no assessments being done on the patients. The nurses have no time to educate and provide care because they are too busy passing medications out to 30 people. There are many confused residents who if at a hospital would be immediately placed on 1:1 observation. I was told by the cna's that the nurses don't have time (or don't want to) to help clean the patients. When I was speaking to the DON, a resident came up and said she had needed to be changed for the past 2 hours. Don't work here unless you want to risk losing your license and don't send a loved one here unless you want them to be given the lowest of the low care.

    1

    12/05/2012 An Family Member of Current/Past Resident Writes: Very loving and caring people cared for my relative who was in recovery here.They became like a family to us.I will never forget them and II would like to thank each and everyone of them for their patients, their understanding,and the love they showed my brother as he recovered in their care.May God bless each and everyone of them.

    4

    11/21/2012 An OurParents User Writes: Heritage Healthcare of Lilburn is an average sized, for profit, nursing home with 152 beds based in Lilburn, GA. At last check, the facility had 133 residents indicating that it is 88% occupied which is about average within the state of Georgia. The provider accepts both medicare and medicaid programs, and provides resident counseling services.
    This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Heritage Healthcare Of Lilburn, was 3 stars, which is a better rating than 62% of nursing homes in Georgia. Important to note that this facility has recently improved and has gone from 2 stars to 3 stars.
    We have compared the detailed Medicare data for Heritage Healthcare Of Lilburn with other senior care providers in Georgia. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 03/07/2012.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here

    3

    Response: I HAVE A FRIEND WHO IS IN THIS FACILITY RIGHT NOW AND I SO WISH HIS STATE OUT OF FAMILY WOULD MOVE HIM. THIS PLACE IS NASTY!!! HIS SHEETS ARE ALWAYS NASTY AND FULL OF BLOOD STAINS AND ITS OBVIOUS THEY DON'T ENCOURAGE HYGIENE FOR THE PATIENTS B/C MY FRIEND'S FACE, EARS, NAILS AND TEETH ARE ALWAYS DIRTY. YUCK!!! HE'S THERE FOR REHAB AND KEEPS GETTING SICK WITH INFECTION IN HIS BROKEN ANKLE WHICH SPREADS TO HIS BLOOD STREAM. I KEEP TELLING HIS FAMILY ITS BECAUSE OF POOR HYGIENE SEEING THAT THE INFECTIONS CLEAR UP ASAP WHEN HE'S SENT TO THE HOSPITAL FOR THEM BUT I JUST DON'T THINK THEY CARE OR WANT TO HAVE TO DEAL WITH FINDING HIM A NEW REHAB. I WOULD STRONGLY ADVISE AGAINST PUTTING A LOVE ONE IN THIS FACILITY.

    Response: My mother is there now. I hope I don't have any issues because I will report them so fast they won't know what hit them.

    Response: I did report them my mother had a 106 temp her legs were blue and they did not even know till I told them. She went to the hospital where she passed away two days later. The ER nurse said her diaper had caused her back to ripple like your hands do from swimming, this is why they didn't know her legs were blue or had a deadly temp. If you love your Family member do not let them go here

    01/22/2012 An Family Member of Current/Past Resident Writes: This facility has staff that is dedicated to improvement and high quality patient care. The facility is older and would greatly benefit from a makeover, but the staff is filled with individuals who have hearts of gold. I reccommend anyone to let their loved one stay at Heritage Healthcare of Lilburn. Neal Pruitt the owner of HHC of Lilburn plans to start remodeling this home this summer. Renovation will be a welcomed reward as the staff has worked hard to show the importance of HHC of Lilburn in the community.

    5

    07/30/2012 An Family Member of Current/Past Resident Writes: My mom was there in 2008-2009. She came from another nursing home with a serious pressure sore on her heel. The wound care nurse was able to completely get rid of it. They did a skin survey when she entered and found two more on her bottom. When my time comes I want to go to this facility. The staff is outstanding except for Mom;s doctor who did not tell the staff when he was not coming, and I stayed many times trying to talk to him. Called his office and couldn't talk to him. They made sure she got to activities. Floated her legs and heels with 5 pillows to prevent anymore pressure sores. Were quick to act when Mom choaked on her food and put her on pureed food, but also quick to try her on chopped food when they thought she could handle it. When she died they put us in a private room to wait for the funeral home. And every one who gave care to my Mom knocked and asked if they could give me a hug, and some even wanted to say goodbye to Mom. The only problem that I see with this place is that they need one more CNA to float between the three halls. It is too much for 2 CNAs per hall. I know that would raise the cost, but it is needed. The other thing that would help is in the new facility if they had room in the bathrooms for the patient and CNA, Mom needed a 2 person lift and the bathroom is not that big. I had been visiting this facility for years, and donating goods to them. There are no critters in the kitchen, place is cleaner than a hospital. It is a 35 plus year old building, but it's the people that make the difference. The director told me I could come to her with any concern, and she meant it.

    4

    03/14/2012 An Family Member of Current/Past Resident Writes: My Dad needed rehab last year and Mom and I were very impressed with the place. Mom was in LifeCare of Lawrenceville abt a year prior and they left her to struggle. She was not suppose to be up without assitance and told her she just wasnt trying. Mom asked for a docotor to talk to but they never came. Mom ened up back in the hosptial worse than she was being in LifeCare only 7 days. My sister thought LIfeCare looked nice and was newer...So when it came to my Dad..Mom and I got the name of 3 places. LifeCare was OUT. Golden Something felt stiffling (the roof caved in 2 weeks later) and Heritage. yes it is older but Dad got to talk to doctors and see them. Nurses helped him cuz he needs assistance also. Made sure he got to dining hall or his food in room. Did NOT leave him in rehab room by him self. Made sure he got things he needed and made sure he didnt miss word games night or some otehr program he wanted to get to in the evening. When he would call for the nurse he was not ignored or placed in a wheel chair outside teh nurses break room so the nurses could chat. Mom survived Life Care but Dad was much better for it at Heritage. Dont just look at how new a place is.. look at who cares adn activity works with your loved someone.

    5

    03/07/2012 An Family Member of Current/Past Resident Writes: This place is housed in an older facility and is not "homey" like Lifecare of Lawrenceville where I went for rehab after a knee replacement. But what's more important? A beautiful facility or quality personnel? Heritage is far superior in staffing. My husband is in for rehab and the heads of all departments helping him, take the time to meet with families to each go over the patients healthcare needs. This never happened at Lifecare. Also the Therapy personnel truly give personal attention- you don't feel as if you are a nobody who they are taking care of just to make money. I highly recommend it for quality rehab care!

    3

    09/22/2011 An Family Member of Current/Past Resident Writes: Would not let my dog stay there!!! This building should be shut down !!!!!
    Sincerly Alonza Lewis

    1

    Response: you are so right the place smelt so bad and three people to a small room it should be shut down


    Description of Heritage Healthcare Of Lilburn in Lilburn, GA

    Number of Beds : 152

    Heritage Healthcare Of Lilburn, located in Lilburn, Georgia provides the following services: Nursing Home. It accepts the following payment methods: Medicare and Medicaid. Heritage Healthcare Of Lilburn has received 3 stars from Medicare and an average user review rating of 3 stars. Heritage Healthcare Of Lilburn has a very good hospital, Emory Eastside Medical Center, located nearby, which scored a 87 out of 100 in its most recent Medicare review. The Heritage Healthcare Of Lilburn's nearest hospital is 8 miles away. The zipcode (00000) in Georgia, where Heritage Healthcare Of Lilburn is located, has an above average safety rating based on recent crime statistics. A more detailed description of the types of care for Heritage Healthcare Of Lilburn can be found here.

    Heritage Healthcare of Lilburn is a nursing home. It provides medical nursing service for seniors with serious illnesses or disabilities twenty-four hours a day, delivered by registered nurses, licensed practical nurses, and certified nurse aids.

    Nursing care facilities cater to several types of patients: some patients require short-term rehab while recovering from surgery; others require long-term nursing and medical supervision. In addition, some nursing homes offer specialized care programs for Alzheimer's or other illnesses, or short-term respite care for frail or disabled persons when a family member requires a rest from providing care in the home. Please note that you can help compare nursing homes by looking at the Medicare ratings of a given facility (Medicare has a 5-star rating system for comparing nursing homes). There are various ways for paying for care in a nursing home. Make sure you know your loved one's Medicare and Medicaid eligibility, and understand how you can use tools like long term care insurance to pay for nursing home care.

    Source: SNAPforSeniors, Inc.

    Amenities

    Security

  • Fire Sprinkler System
  • For more information about Heritage Healthcare Of Lilburn call (855) 844-1492 to speak with a local Care Advisor


    Demographic Profile for Lilburn, GA,00000

    Annual Crime
    00000 Avg.
    Violent Crimes 4
    Property Crimes 4
    Weather Conditions
    Average High Temperature ° F
    Average Low Temperature ° F
    Rainy Days 0%
    Average Rainfall 0 inches
    Average Snowfall 0 inches
    Environment
    Provided By EPA; Closer to 100 is better
    Air Quality / 100
    Water Quality / 100
    Superfund Sites / 100
    Physicians per 100k
    Cost Of Living
    Compared to the National Average
    Overall 100% Below
    Cost of Food 100% Below
    Utilities 100% Below
    Miscellaneous 100% Below
    Education
    High School Graduate
    Associate Degree
    Undergraduate Degree
    Graduate Degree
    People
    Male Population
    Female Population
    Median Age Years
    Average Individual Income
    Average Household Income
    Population Change
    Race
    Breakdown of ethnicities in Lilburn GA
    White 74.5
    Hispanic or Latino (of any race) 15.1
    Black or African American 12.4
    Some other race 5.6
    Asian 4.4
    Two or more races 2.2
    American Indian and Alaska Native 0.8
    Native Hawaiian and Other Pacific Islander 0.1

    Please Note Zip code-level crime information is provided by U.S. Census data. OurParents ALWAYS recommends that you visit the facility and check with local law enforcement authorities, and draw your own conclusions about the safety of any given care provider and area.

    Nearby Hospitals

    Emory Eastside Medical Center

    1700 Medical Way
    Snellville GA 30078
    Distance: 8 miles
    Tel: 770-736-2498
    Average Rating: 87%

    Gwinnett Medical Center

    1000 Medical Center Boulevard
    Lawrenceville GA 30045
    Distance: 9 miles
    Tel: 678-442-4310
    Average Rating: 86%
    Nearby Drug Stores

    Accredo Health Group Inc

    5300 Oakbrook Pkwy Ste 320
    Distance: 1.7 miles
    (770) 935-2510

    Publix Super Markets Inc

    1250 Tech Dr
    Distance: 1.7 miles
    (770) 717-3150

    Publix Super Markets Inc

    6131 S Norcross Tucker Rd
    Distance: 1.7 miles
    (770) 621-3026
    Nearby Churches

    City Harvest Worship Center

    750 Indian Trail-Lilburn Rd NW
    Lilburn, GA
    Distance: 0.1 miles
    (770) 935-5355

    New Days Church

    670 Exchange Pl NW
    Lilburn, GA
    Distance: 0.4 miles
    (678) 380-4130

    Women About God's Business

    1013 Wiltshire Way
    Norcross, GA
    Distance: 0.6 miles
    (770) 923-4444
    Nearby Parks

    Singleton Road Activity Building

    5220 Singleton Rd
    Norcross, GA
    Distance: 1.3 miles

    Lilburn City Park

    76 Main St NW
    Lilburn, GA
    Distance: 1.5 miles

    Lanford Park

    Lilburn, GA
    Distance: 1.8 miles
    Services

  • Nursing Home
  • Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No