Carlton at The Lake, The

(866) 653-9337

725 W Montrose Ave, CHICAGO, IL


  • Nursing Home
  • Skilled Nursing Facility

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
Carlton at The Lake, The
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User Reviews

08/22/2019  -  An Interested Visitor Writes:

I have to fight, yell, and report them to the state just to the nurses to feed her the healthy food I brought my mother. There's no physical therapy (ck their history they just settled for insurance fraud) or memory therapy. Residents are left to sit in soiled beds and diapers for hours while nurses ignore patients, hangup on callers and take 4hr lunches.

09/25/2016  -  An Interested Visitor Writes:

Beware. These guys will absolutely neglect your family member.

06/30/2016  -  An OurParents User Writes:

Do not put your love one here

I wouldn't even rate this place at a 1 star.horrible.grandmother received bed sores,nasty food,long waits, bruising all over,disrespectful staff members, under staff,infected feeding tube, hair un-combed matted,sitting in pampers for hours,stealing all her clothes and moved from her own room to a 3 person room.she only been there for 3 months....TO CLOSE THIS PLACE DOWN
going to make sure I move her asap put reviews everywhere & contact a lawyer I'm tired of talking to them
( bed sore is on her behind can not show those)

10/29/2015  -  An OurParents User Writes:

I worked there as a Social Worker and had to leave ! The Administrator Rose Marie Betz thinks she's running a COTTON PLANTATION ! She is horrific!!!!

09/20/2015  -  An OurParents User Writes:

Do not trust anybody at that place. Easy to convert to penitentiary making much more money. System and process are in place.

Response: correct

09/06/2015  -  An OurParents User Writes:


Response: AGREE

09/01/2014  -  An OurParents User Writes:

My mother resided for 7 1/2 years at Carlton and my experience as a regular visitor, I believe, gives me authoriry to speak the truth. Most of the nursing staff, and CNAs were wonderful. The other staff, such as housekeeping, terrific. It was a delight to see such affection showed mutually. For.most her stay, Mom was housed on the 5th floor, dubbed "The Penthouse."
Suddenly, without any explanation at all, she was transferred to 2. I felt like I had walked onto the set of an old movie depicting institutionalized settings for chronically mentally Ill patients, those suffering from dementia which Mom developed only within the past couple of months and that I'll always feel was brought on by the dramatic change in setting, and Alzheimer's. It is a 21st century ""snake pit," despite the same level of worker that I witnessed on 5, but woefully understaffed for the more extensive needs on 2. I'd get off the elevator to visit mom, and I'd have to bob and weave through a line of wheelchairs containing dazed and confused patients. Mom spoke of the man's voice screaming "Help, Help," repeatedly , of another woman who would make a wailing sound. Strangers would walk into her room. Whereas, she essentially had the same roommate on 5, her room on 2 was a revolving door, with the final woman, "Fanny," playing with gifts I had given to mom over the years, going through mom"s drawers, as evidenced by the overworked CNA a retrieving gifts I explained had been missing. I trusted the medical team's decision to move mom, but I regret it. I believe she was so depressed that she gave up the will to live. I have more to note about the business practices, but those grievances I will formally present to the state as I believe them to be criminal in nature. With Carlton, if you're on 4 or 5, you're staying alive, 3 or 2? You'd be better off at a Wilson Avenue halfway house

  • Care
  • Management

    Response: i was not satisfied with the care my brother received at the Carleton. Also I have had a terrible time in dealing with medical claims. They never return calls or respond in any way.

    11/08/2013  -  An OurParents User Writes:

    This facility makes me wonder about the whole rating system. If this is a legitimate 5 star home then why are the user ratings so low? Something is clearly out of whack. The odor on the patient floors is so revolting even the elevators reek. The atmosphere is oppressive which accounts for so many staff being fearful, unhappy, rude and uncaring. This out of date, out of touch management style negatively impacts quality of care. Bottom line: don't let the 5 stars or the nice lobby fool you. If you want your loved one to receive competent care stay away from the Carlton. Ignore the number of stars and find a place where the workers are pleasant and the residents are content.

    10/23/2013  -  An OurParents User Writes:

    I'm sure the workers do the best they can, but honestly they are very hard to
    understand since English is their second language. Not much information is
    given to me regarding my mother or what her room is like. Would be nice
    if they could give her one haircut in a year.

  • Staff

    07/03/2013  -  An OurParents User Writes:

    Physical Therapy staff is skilled and excellent -- they go above and beyond and are kind to their patients. Nursing is adequately staffed. Two major complaints: once they get you in there, the Carlton makes it very difficult for patient to leave...we got the impression that this was related to revenue flow, i.e. lots of empty beds. Also, the facility itself is in need of a major upgrade -- depressingly old.

    12/13/2012  -  An OurParents User Writes:

    The place does not care about the residents needs. The administration only wants your money and will tell you want you want to hear. I would never put another patient in this facility!

    Response: Yes your are right...the administrator pretended to call the nurse and tell him off right in front of me because I had complaints I asked the nurse did he talk to her today and he said no.....Stear clear of this place!

    11/21/2012  -  An OurParents User Writes:

    Carlton at The Lake, The is a large, for profit, nursing home with 244 beds based in Chicago, IL. At last check, the facility had 225 residents indicating that it is 92% occupied which is about average within the state of Illinois. The provider accepts both medicare and medicaid programs, and provides resident counseling services.
    This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Carlton At The Lake, The, was 5 stars. Only 15% of nursing homes have 5 stars in Illinois.
    We have compared the detailed Medicare data for Carlton At The Lake, The with other senior care providers in Illinois. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 03/09/2012.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here

    05/07/2010  -  An OurParents User Writes:

    nice place

    Response: This facility is not the cleanest. The patients are hanging out in the halls unsupervised and staff just walks past. All resident are place together. Some are walking the hall talking to themselves while others are acting as if they are a part of staff. I have a family member there that is in their right mind and feels like their going crazy based on what's going on around. The rooms are small and smells of urine. The bath tubs are old and needs to be condemned. My family member ordered coffee and the cup was stained so bad we set it back. Rowena is the administrative coordinator and her staff are really just taking these seniors money. This place needs to be cleaned up bad.

    Response: You are right on spot with this review. My mother is there now to do 2 weeks of inpatient physical therapy. The 1st floor is bright and beautiful. When you get to the 4th floor, it's really smelly and depressing. Every thing is so old and dirty. Yuck. I'm just glad she will be going home soon.

    Response: 2 years later and still the same, 1st floor beautiful, 4fl smells really really bad....housekeeping said 3rd floor is worse....Bait and Switch at its best....getting ready to transfer my mom out of that prison.

    Response: Absolutely accurate -- this is no place for an elderly person of sound mind!

    Description of Carlton at The Lake, The in CHICAGO, IL

    Number of Beds : 244

    Increase your standard of living and experience first-rate skilled nursing, hospice and rehab services at Carlton at the Lake Inc in Chicago, IL. Carlton at the Lake Inc provides a low-maintenance lifestyle and the assistance seniors need to enjoy retirement. In this community, skilled nursing, hospice and rehab services are provided. For help with your questions about Carlton at the Lake Inc, call a care advisor today.



    • Fire Sprinkler System
    Special Health Conditions
    • Management of an I.V.

    Demographic Profile for CHICAGO, IL, 60613


    Male Population
    Female Population
    Median Age
    36.7 Years
    Average Household Income

    Cost Of Living
    Compared to the National Average

    23% Above
    Cost of Food
    1% Below
    15% Above
    1% Above

    Provided By EPA; Closer to 100 is better

    Air Quality
    6.8 / 100
    Water Quality
    31 / 100
    Superfund Sites
    10 / 100
    Physicians per 100k

    Annual Crime

    Violent Crimes
    Property Crimes