Westminster Village North Inc
(866) 653-9337
11050 Presbyterian Dr, INDIANAPOLIS, IN
Services
- Nursing Home
- Assisted Living
- Senior Community
- Alzheimer's Care
- Continued Care Community
Payment Options
- Medicare Yes
- Medicaid Yes
- Veteran's Benefits Yes
- Long Term Care Insurance Yes
- Subsidy Available No
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User Reviews
02/07/2017
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An Interested Visitor Writes:
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04/20/2016
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An OurParents User Writes:
This is an Updated Review from my initial review of 1-25-2011 that is shown below…..We have an ongoing experience with Westminster Village Nursing Home. This review applies only to the Nursing Home section and the Not Assisted Living section. This experience dates back to 2003 as you will see the history below.
Westminster Village Nursing Home repeatedly neglected and injured my Mom. We could not move Mom to a better nursing home since moving could have damaged her mentally.
My question to Westminster was and still is...:"If you loved and cared for your family member, would you find the repeated incidents below as acceptable?" If you do not find it acceptable, then why would you allow this to happen to my Mom?
We paid, our money, to Westminster for all but approximately 4 months of the 7.5 years that Mom was there. We used Medicaid only for those approximately 4 months. Our cash payments began at about $4,500 per month and ended at about $7,500 per month, plus medications, services, etc.
Updated Information – 2016: A Medical Review Panel founded unanimously that Westminster Village North violated healthcare standards that I describe below. This Medical Review Panel included a represented selected by us and by Westminster Village North as well as an independent member. All found Westminster Village North guilty of failing to provide proper and safe care.
Updated Information - April 3, 2014: Through a complaint process with multiple Indiana State Agencies, Westminster displays their continued deception. They continue to deny their neglect and mistreatment of my Mom as shown below. Perhaps the Assisted Living Section here is fine, since that is where people commit (financially) to long term care at Westminster. Our experience below was with the Nursing Home of Westminster Village North. Future updates will follow.
New Information - March 3, 2013: Recently, 3 people have told me of their stories of neglect and improper treatment. All 3 moved their family members from Westminster. It appears incidents such as these described below continue.
Also, in a report by the Indiana State Department of Health, the Westminster response was a complete lie regarding the details of them dropping my Mom resulting in the shattering of her femur. This required a 7 inch rod to be inserted into my Mom's hip. The lies contradict the staff's account of the incident. The report was signed by Stephanie James, Healthcare Administrator. I also discussed all of my concerns over the 7 - 8 years to her and to Shelley Rauch, Executive Director of Westminster. I HAVE ALL OF THIS DOCUMENTED IN E-MAILS, LETTERS AND PHOTOS.
Please read the investigation by the Indianapolis Star titled "Nursing Homes Dodge Scrutiny." It reports the findings of Greg Zoeller, Indiana State Attorney General. Interesting to note this statement by Greg Zoeller..."The (Health Facilities Administrators) board writes the licensing rules for nursing home administrators, and the board acts as judge and jury to decide whether or not those rules were violated,". It should be noted that Shelley Rauch, Executive Director of Westminster is the Chairwoman of that board...Conflict of interest here? Maybe this is why they refuse to correct problems.
Original Review: Without hesitation, I would classify this a disaster. I state this since we encountered Repeated and CONTINUOUS problems with safety, health and sanitation/cleanliness at Westminster. This occurred the entire time Mom was at Westminster.
Advertisements from Westminster state the safety and caring for their residents. We experienced the opposite. We paid Mom’s rent every month to Westminster so Mom would stay in her same room and not in be a Medicaid room. We did not move Mom as the move to a different room/facility/environment/ could have damaged her mentally due to her Parkinson's Disease. This was discussed with her Neurologist. Over a 7.5 year period, we paid monthly from 2002 through 2010. So we paid a lot of money and received the following problems. NOTE: We used a discounted Medicaid room for only a few months. We paid several hundred thousand dollars over our approximate 7.5 years here...
The following examples of Neglect and Lack of Safety began in 2003 and continued until we moved Mom in October 2010. This is only a sample of the problems we encountered. The Indiana State Board of Health and the Indiana Attorney General have recently opened investigations into Westminster Village North regarding these problems. I will be starting a web site to show additional info on these following problems. This will include the history of E-mails and Letters to Westminster Village North’s Executive Director, to the Health Center Administrator and to several nurses. This web site will display the E-mail exchanges between the Westminster Staff and myself. It will show the continuous problems and the lack of care and correction of them. It will also include photos of my Mom’s condition and of the Wall Signs that I posted. The Wall Signs were to urge the staff to follow simple and common sense requests such as placing the Nurse Call Button within reach of Mom vs it being under her bed or attached to the wall.
These problems occurred over most of Mom’s time at Westminster. I asked staff repeatedly for action and rarely received it. I asked in a patient, courteous and respectful manner without raising my voice or swearing. I visited Mom all but 5 days per year for 7.5 years. Mom rarely complained and was happy through the day she died. So I saw the activity here is as it actually happened.
In brief, here is our experience with Westminster Village North. Notice that even to the last day we were at Westminster, they still demonstrated unwillingness and incapability to provide minimum care and safety:
1. September 2010: This is what ended Mom’s life and was preventable. Since the staff Repeatedly left Mom in bed in her urine and feces, she developed a skin tear on her leg that became infected. I complained repeatedly and posted large wall signs requesting she go to the restroom. The skin tear became a hole in her leg that grew to the size of a tennis ball. Mom was about 5 feet tall and weighed about 78lbs. The entire Westminster Staff, including the Wound Specialist, stated that “nothing could be done to correct it and could only treat it from becoming worse.” It became much worse. When a NEW Wound Specialist arrived, within 60 seconds of her seeing Mom’s wound, she asked me if we wanted to correct this wound. Short version: There was a simple treatment to remove the infected tissue and infected bone, along with using antibiotics, to Reverse this problem and to HEAL this wound. There was no pain to Mom from this procedure. We moved Mom to the hospital where the leg Did heal. However, due to the level of antibiotics Mom had endured over the last 3 months (see point #2), her kidneys could not endure and she died.
2. August 2010: Continuing with the point on the antibiotics. Westminster Failed Twice to notice Mom’s Infections, Severe Dehydration and Pneumonia. I took Mom to an Ear Nose and Throat specialist for a swallowing problem. He immediately told me that before he does anything, I should place Mom in a hospital THAT DAY for IV fluids as she is very dehydrated, has rapid breathing and an elevated heart rate. Westminster noticed None of this. Community North Hospital stated she had Pneumonia, was severely dehydrated, had a urinary tract infection and a bladder infection and should have been on oxygen.
3. July 2010: Staff dropped or “improperly transferred” Mom. When I arrived that morning, Mom complained that she hurt very badly. I told the staff and they said “it was just the strain from her being improperly transferred and was not a leg break.” I expressed my concern as Mom rarely complains about pain or anything. They said they would monitor her condition. Again one of few times she ever complained about anything in 8 years here. The following day when visiting the dentist, she moaned continuously. I then noticed that her leg hung very oddly. At 11:00am, I Demanded that Westminster x-ray her. At 9:15PM, Westminster called to tell me Mom was being sent to Community North Emergency as the x-ray showed her leg was broken. The surgeon stated that “her Femur was shattered and splattered.” So for nearly 2 DAYS, Mom endured the Pain of a Broken FEMUR with no pain medicine. And it Required ME, the family member (Not the Westminster Staff) to NOTICE the Broken Leg and then ME to ORDER the x-ray.
4. Mom’s call button repeatedly not near her. So no way to alert staff to emergency or for need to use restroom. I requested this approximately 100+ times over these 7.5 years.
5. Mom’s Blood Oxygen Levels were always low. The ambulance staff and the hospital staff asked me why Westminster did not have her on oxygen. When Mom was on continuous oxygen the last 2 months of her life in the hospital, her mental and physical health hugely improved. This also corrected her swallowing problem.
6. On 3 occasions, Staff did not inform me of Mom’s weight loss until it dropped to 67lbs. Staff then said her lack of appetite means End Stage Parkinson’s and that we should discontinue treating Mom and let her die on her own. REALITY: Mom did not like the food. We changed the food and she ate fine and regained her weight. This happened at least 3 times over the last 2 years.
7. In 2003, a male resident repeatedly entered Mom’s room and touched her. He would also approach her when she was out of her room. I strongly complained. The Westminster Staff DEFENDED him by stating that “he has a right to move freely in the Westminster facility.” I replied that my Mom has a right to safety and protection, especially from a mentally unstable male who enters her room after he has repeatedly been told to stay away from Mom. Westminster’s solution was to place obnoxious Barriers on My MOM’s doorway to keep him from entering. So nothing was done to correct the male resident’s dangerous behavior. He removed the barriers and entered anyway. Finally, I had to raise my voice to him and aggressively move toward him to scare him from returning.
I am still amazed at the amount of time and activity I had to invest to keep my Mom safe. Every problem to this staff was treated as a simple error that an internal paper report would correct. Then it was Forgotten! THERE WAS NO SINCERE CONCERN TO THE PAIN AND INJURY TO THE RESIDENT. If there were, they would have CORRECTED these REPEATED PROBLEMS. And of course I was given the rehearsed line of how much they care and how they will improve. It NEVER happened. Even on the last day we were there, Mom had a fever and infections. When I would point to Mom's clothes that were wet with perspiration and her fever, they merely gave her Tylenol, which was their solution for every problem. No one checked to Determine the Cause of her perspiration and fever. And she only weighed 75lbs so it was not due to body size.
This further shows the insincerity and lack of care. Upon Mom's passing, No one from Westminster sent any condolences. No flowers, phone call or even a card. Since we were no long paying them a check for ~$7,500 per month, we were non-existent. This was Before I had posted the negative reviews and filed the complaints with the ISDH and the Indiana Attorney General.
I hope the above information is helpful in making the decision toward a nursing home.
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Response: Yikes! We just toured this place for our Dad who needs 24 hour care,and has dementia,it doesn't look,smell or feel like a nursing facility,however after reading reviews don't think I will be placing him there! Where or what place can anyone recommend in the area?
08/31/2014
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An OurParents User Writes:
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01/22/2014
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An OurParents User Writes:
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Liked:
Location
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11/21/2012
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An OurParents User Writes:
This nursing home and assisted living facility, is located in a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Westminster Village North Inc, was 4 stars, which is a better rating than 85% of nursing homes in Indiana. Important to note that this facility has recently detriorated and has gone from 5 stars to 4 stars.
We have compared the detailed Medicare data for Westminster Village North Inc with other senior care providers in Indiana. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is higher than average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is higher than average. The most recent health inspection was on 05/21/2012.
To view the full report for this facility, and to understand more about its Medicare rating, go to here
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01/19/2013
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An OurParents User Writes:
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01/12/2013
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An OurParents User Writes:
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Response: Thats terrible treatment foryour mother! I wonder why you would leave her in these conditions for EIGHT YEARS! Shame on all of you!
01/25/2011
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An OurParents User Writes:
Without hesitation, I would classify this a disaster. I state this since we encountered Repeated and CONTINUOUS problems with safety, health and sanitation/cleanliness at Westminster Village. This occurred the entire 8 years Mom was at Westminster. The advertisements from Westminster in the Indy Star newspaper state the safety and caring for their residents. We experienced the opposite.
We paid Mom’s rent every month to Westminster so Mom would stay in her same room and not in be a Medicaid room. We did not move Mom as the move to a different room/facility/environment/ could have damaged her mentally due to her Parkinson's Disease. This was discussed with her Neurologist as well. Over an 8 year period, we paid monthly from 2002 through 2010. So we paid a lot of money and received the following problems. I will list here in brief form, several problems that occurred as well as background information. These problems began in 2003 and continued until we moved her in October 2010. This is only a sample of the problems we encountered. The Indiana State Board of Health and the Indiana Attorney General have recently opened investigations into Westminster Village North regarding these problems. I will soon be starting a web site to show additional info on these following problems. This will include the history of E-mails and Letters to Westminster Village North’s Executive Director, to the Health Center Administrator and to several nurses. On this web site, I will display the E-mail exchange between the Westminster Staff and myself. It will show the continuous problems and the lack of care and correction of them. It will also include photos of my Mom’s condition and of the Wall Signs that I posted. The Wall Signs were to urge the staff to follow simple and common sense requests such as placing the Nurse Call Button within reach of Mom vs. it being under her bed or attached to the wall. This was one of many simple, yet important, actions that were often not completed. These problems occurred over most of Mom’s time at Westminster. I asked staff repeatedly for action and rarely received it. I asked in a patient, courteous and respectful manner without raising my voice or swearing. I visited Mom all but 5 days per year for 8 years. Mom rarely complained and was happy through the day she died. So I saw the activity here is as it actually happened. In brief, here is our experience with Westminster Village North. Notice that even to the last day we were at Westminster, they still demonstrated unwillingness and incapability to provide minimum care and safety:
1. September 2010: This is what ended Mom’s life and was preventable. Since the staff Repeatedly left Mom in bed in her urine and feces, she developed a skin tear on her leg that became infected. I complained repeatedly and posted large wall signs requesting she go to the restroom. The skin tear became a hole in her leg that grew to the size of a tennis ball. Mom was about 5 feet tall and weighed about 78lbs. The entire Westminster Staff, including the Wound Specialist, stated that “nothing could be done to correct it and could only treat it from becoming worse.” It became much worse. When a NEW Wound Specialist arrived, within 60 seconds of her seeing Mom’s wound, she asked me if we wanted to correct this wound. Short version: There was a simple treatment to remove the infected tissue and infected bone, along with antibiotics, to Reverse this problem and to HEAL this wound. There was no pain to Mom from this procedure. We moved Mom to the hospital where the leg Did heal. However, due the level of antibiotics Mom had endured over the last 3 months (see point #2), her kidneys could not endure and she died.
2. August 2010: Continuing with the point on the antibiotics. Westminster Failed Twice to notice Mom’s Infections, Severe Dehydration and Pneumonia. I took Mom to an Ear Nose and Throat specialist for a swallowing problem. He immediately told me that before he does anything, I should place Mom in a hospital THAT DAY for IV fluids as she is very dehydrated, has rapid breathing and an elevated heart rate. Westminster noticed None of this. Community North Hospital stated she had Pneumonia, was severely dehydrated, had a urinary tract infection and a bladder infection and should have been on oxygen.
3. July 2010: Staff dropped or “improperly transferred” Mom. When I arrived that morning, Mom complained that she hurt very badly. I told the staff and they said “it was just the strain from her being improperly transferred and was not a leg break.” I expressed my concern as Mom rarely complains about pain or anything. They said they would monitor her condition. Again one of few times she ever complained about anything in 8 years here. The following day when visiting the dentist, she moaned continuously. I then noticed that her leg hung very oddly. At 11:00am, I Demanded that Westminster x-ray her. At 9:15PM, Westminster called to tell me Mom was being sent to Community North Emergency as the x-ray showed her leg was broken. The surgeon stated that “her Femur was shattered and splattered.” So for nearly 2 DAYS, Mom endured the Pain of a Broken FEMUR with no pain medicine. And it Required ME, the family member (Not the Westminster Staff) to NOTICE the Broken Leg and then ME to ORDER the x-ray.
4. Mom’s call button repeatedly not near her. So no way to alert staff to emergency or for need to use restroom. I requested this probably 50 – 70 times over these 7.5 years.
5. Mom’s Blood Oxygen Levels were always low. The ambulance staff and the hospital staff asked me why Westminster did not have her on oxygen. When Mom was on continuous oxygen the last 2 months of her life in the hospital, her mental and physical health hugely improved. This also corrected her swallowing problem. 6. On 3 occasions, Staff did not inform me of Mom’s weight loss until it dropped to 67lbs. Staff then said her lack of appetite means End Stage Parkinson’s and that we should discontinue treating Mom and let her die on her own. REALITY: Mom did not like the food. We changed the food and she ate fine and regained her weight. This happened at least 3 times over the last 2 years. 7. In 2003, a male resident repeatedly entered Mom’s room and touched her. He would also approach her when she was out of her room. I strongly complained. The Westminster Staff DEFENDED him by stating that “he has a right to move freely in the Westminster facility.” I replied that my Mom has a right to safety and protection, especially from a mentally unstable male who enters her room after he has repeatedly been told to stay away from Mom. Westminster’s solution was to place obnoxious Barriers on My MOM’s doorway to keep him from entering. So nothing was done to correct the male resident’s dangerous behavior. He removed the barriers and entered anyway. Finally, I had to raise my voice to him and aggressively move toward him to scare him from returning. I am still amazed at the amount of time and activity I had to invest to keep my Mom safe. Every problem to this staff was treated as a simple error that an internal paper report would correct. Then it was Forgotten! THERE WAS NO SINCERE CONCERN TO THE PAIN AND INJURY TO THE RESIDENT. If there were, they would have CORRECTED these REPEATED PROBLEMS. And of course I was given the rehearsed line of how much they care and how they will improve. It NEVER happened. Even on the last day we were there, Mom had a fever and infections. When I would point to Mom's clothes that were wet with perspiration and her fever, they merely gave her Tylenol, which was their solution for every problem. No one checked to Determine the Cause of her perspiration and fever. And she only weighed 75lbs so it was not due to body size.
I could provide more examples of their negligence and injuries but I will stop here for now. I hope the above information is helpful in making the decision toward a nursing home. I wish there was a service like Angie’s List in 2002 when we had to select a Nursing Home.
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Response: My sister was placed at Westminster in late Oct. by her legally appointed caregiver. We, as siblings, live out of state so every day/weekly visitation is impossible. My visit in December was very disappointing. No change of clothes for three days, supposed to be helped/walked several times a day but that was never even offered, no offers for drinks of water, no offers to be helped to the bathroom for toilet use. At meals she was given five different fluids to drink instead of being offered fluids throughout the day. In asking about all of this and trying to find out why the proper protocol/schedule wasn't being followed, I was told "Well, we are awfully busy." I found this answer to be quite disturbing. It would appear that they are "just to busy" to take care of a patient. It appeared to me that there was a big lack of patient care being given. In talking with the Director of Nursing and the "charge nurse" on my sister's floor, I found them to be rather uncaring, felt that the answers they gave me were just to pacify me. I feel sure that nothing was done about any of my complaints. Naturally, I was told that all of this would be looked into and corrected. My sister was able to walk when placed in this facility but with the continual sitting in a wheelchair and not being walked with help, she will eventually become totally atrophied and unable to walk. I did not hear anyone ever call her by name. Also, no one (nurse, assistants) ever asked who I was. During a visit with my sister, I wheeled her to another unit where our cousin is a patient. To my knowledge, they never did know that she was not on the unit or they never did come looking for her. I found just a total lack of care being given. Unfortunately, I feel due to the lack of very much care being given, my sister's health will deteriorate. Again, I was quite disappointed and discouraged in Westminster.
Response: I am so sorry for that my mom is in west minister and they treat her very poorly.I do not reccomand this place.
Response: I would not go there went to visit a friend what a surprise. Care was terrible.patients were asking for help while nursing was slow.they don't acknowledge the patients.this in the assisted living side. Thank god for the ones who can be verbal.the quiet one I'm so sorry fr you. Shame on you.
Description of Westminster Village North Inc in INDIANAPOLIS, IN
Built In 1972 , Number of Beds : 123
Offering assisted living services, Westminster Village North gives you a great mix of services and amenities in a caring community. Supplying assistance with everyday activities, along with health services, nutritious meals, and a range of other conveniences, assisted living allows seniors to take delight in life. Why choose an assisted living community? Studies reveal that living near peers and participating in social activities leads to a more fulfilling life. Assisted living offers senior-friendly apartments and a busy social calendar. Communities have additional services that include 24-hour supervision and security, emergency response systems, access to licensed nursing care, chef-prepared meals, and assistance with grooming, dressing, and bathing. Laundry, housekeeping, social programs, and local transportation are typically provided as well. Westminster Village North provides a low-maintenance lifestyle and the assistance seniors need to enjoy retirement. In this community, assisted living services are provided. An assisted living community provides help when necessary with the goal of supplying the services required to stay as autonomous as possible. Call today and discover how Westminster Village North is the perfect fit for seniors requiring assisted living services.
Source: OurParents.com
Amenities
Parking & Transportation
- Transportation Provided by Facility
- Resident Parking
- Guest Parking
Community Services
- Housekeeping
- Laundry Service
- Activity Director
- Beautician/Barber
- Chapel/Religious Services
- Clubhouse/Meeting Rooms
- Computer/Internet Access
- Concierge
- Designated Family Visiting Area
- Fitness Trainer
- Garden
- Guest Dining
- Laundry Room(s)
- Library
- Maintenance Director
- Billiards/Pool Room
- Storage
- TV/Media Room
- Fitness Center/Gym
Dining Options
- Lunch
- Breakfast
- Dinner
- Snack
- Restaurant Style
- Family Style
- Buffet Style
- Room Service as Needed
Security
- Fire Sprinkler System
- 24 Hour Up and Awake Staff
- 24 Hour Controlled Access
- Door Alarms (for exit seekers)
- Emergency In-Room Call System
Personal Assistance
- Foot Care
- Activities of Daily Living (bathing, grooming, dressing, eating, etc.)
- Catheter Management
- Sitting, Standing, Walking
- Toileting
- Medication Management
Behavioral Support
- Does Not Sleep Through the Night
- Becomes Disoriented (e.g. Sundown Syndrome)
- Paces or Rummages Habitually
- Seeks exit or Tries to Leave
- Wanders
- Needs Prompting for Their Personal Care
Special Health Conditions
- Colostomy or Urostomy
- Arthritis
- Asthma
- Breathing Support with Oxygen
- Broken Bones
- Cancer
- Depression
- Developmental Disabilities
- Emphysema or Other Lung Disease (COPD)
- Heart Disease or Heart Failure
- Immune Deficiency
- Management of an I.V.
- Management of a Feeding Tube
- Monitored Intake of Food and Liquids
- Osteoporosis
- Stroke
- Tendency To Fall
- Oral Medication
- Insulin Injection Self-Administered
- Insulin Injection Staff-Administered
On-Site Therapy
- Adult Day Care
- Audiology
- Dental Care
- Eye Care
- Massage Therapy
- Occupational Therapy
- Physical Therapy
- Restorative Therapy
- Speech Therapy
- Support Groups for Patients
- Support Groups for Families or Caregivers
Memory Care Services
- Family Members Able to Join at Mealtime
- Family Members Able to Participate in Care Plan
- Specialty Trained Staff
- Safe Wandering Areas
- Regular Assessments by Interdisciplinary Staff
- Environment That is Easy to Navigate
- Daily Planned Recreational and Social Activities
- Activities Tailored to Residents’ Abilities
- Dementia Stage 1
- Dementia Stage 2
- Dementia Stage 3
- Dementia Stage 4
- Dementia Stage 5
- Dementia Stage 6
- Dementia Stage 7
Demographic Profile for INDIANAPOLIS, IN, 46077
People
Male Population
48.98%
Female Population
51.02%
Median Age
37.4
Years
Average Household Income
$86,585
Cost Of Living
Compared to the National Average
Overall
12%
Above
Cost of Food
6%
Below
Utilities
1%
Below
Miscellaneous
7%
Below
Environment
Provided By EPA; Closer to 100 is better
Air Quality
50.1 / 100
Water Quality
25 / 100
Superfund Sites
20 / 100
Physicians per 100k
482.7
Annual Crime
Violent Crimes
3
Property Crimes
4
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Average Rating:
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Nearby Drug Stores
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Nearby Churches
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