Pennsylvania Place

(866) 653-9337

1 Pennsylvania Pl, OTTUMWA, IA


  • Nursing Home
  • Assisted Living
  • Senior Community
  • Alzheimer's Care

Payment Options

  • Medicare No
  • Medicaid No
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
Pennsylvania Place
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User Reviews

08/14/2016  -  An Interested Visitor Writes:

I have had the opportunity to visit first hand, the Haven, and the food that the residents are getting. Many, many times…more than I could even count, I have heard complaints from my family members staying in the Haven regarding the poor quality of the food being served.

Yesterday evening 8/13/16 (Saturday night meal). The kitchen served 1 cold ham sandwich. No cheese, 1 thin slice of ham and potato chips.
The day before 8/12/16 (Friday noon meal). Served 1 bun with a thin, small hotdog and fried potatoes. The bun was too large for the hotdog and I can guarantee that the hot dog was probably the cheapest and least nutritious one that could be purchased. Now for the fried potatoes…Very brown and very greasy.

The evening meal Friday night 8/12/16 was goulash. Content was mainly noodles and tomato sauce, hardly any meat and corn for the side dish.

Starch, Starch and more Starch seems to be the overriding goal for these "Nutritious and Homemade" meals that they advertise. Not once have I seen a green vegetable in three days.

Even the nurses are embarrassed by the poor food quality, but it is out of their hands. One even stated she wouldn't serve her own mother that food.

I will say that the nurses are doing a great job and I am very pleased with the care they provide.

I have asked them "Officially" for a response to contain an action plan for improvement. As much money as my family pays per month, it is atrocious to say the very least.

I will keep posting here and in other places for all to witness.

  • Food

    08/17/2010  -  An OurParents User Writes:

    I just had to add my two cents in on the other reviews. They're correct - my parent lives at Pennsylvania Place and LOVES it there. I recently found out they had over 5,000 activities there last year alone! Always something to do, staff VERY caring and attentive. I actually looked at the other two places but, after going to Pennsylvania Place, and after talking with MANY other people, there was no question for my siblings and myself about where we wanted our parent to be. VERY happy with our decision. It's like a BIG burden off of our shoulders now that we know our parent is safe and secure! No more water in the basement problems - UGH! That got old! I, too, like the fact that I rarely see a NEW staff face - most of the staff have been there for the entire time my parent has lived there - which I think tells a lot about the management there. Staff always go above and beyond - even one of the supervisors went over to the ER to get a husband/wife recently when their family was out of town. GREAT place - don't look elsewhere - it's just a waste of your time - believe me!

    07/16/2010  -  An OurParents User Writes:

    I agree with the other person who wrote their review. The staff are better than ANY place else I've ever been. Caring, compassionate, dedicated. What else can you say? The meals are out of this world - the chef as been there for over 11 years and he's the most dedicated, caring person ever. He even purchased some special things that mom needed during a recent recovery period. Go to this facility - don't even think about going to the other two in Ottumwa. Take it from me - I know!

    07/16/2010  -  An OurParents User Writes:

    My mother lives at Pennsylvania Place and LOVES it there! I've never heard a bad word about them. Let me tell you, the staff there are wonderful! And, it's just not me saying that - for the last five years they've received the TOP scores in the Nation for Customer Service! The staff are friendly, attentive and bend over backwards to please. I also know their staffing turn over is VERY low - most of the staff that were there ten years ago when mom moved there are still there today. I've looked elsewhere in this area for other retirement communities but after seeing Pennsylvania Place, I knew that's where I wanted my mother to be. We hear TERRIBLE stories about the other two facilities in Ottumwa. Those things would NEVER happen at Pennsylvania Place. I'm a hard person to please and I'm VERY pleased with mother's care, her meals (I wanted to eat there all the time!) and her care. Staff on site 24/7 and just seconds away from the hospital.

    Description of Pennsylvania Place in OTTUMWA, IA

    Pennsylvania Place, located in Ottumwa, Iowa provides the following services: Nursing Home, Assisted Living, Senior Community, and Alzheimer's Care. Pennsylvania Place has an average user review rating of 4 stars. Pennsylvania Place has a very good hospital, Ottumwa Regional Health Center, located nearby, which scored a 85 out of 100 in its most recent Medicare review. The Pennsylvania Place's nearest hospital is 1 miles away. The zipcode (52501) in Iowa, where Pennsylvania Place is located, has a below average safety rating based on recent crime statistics. A more detailed description of the types of care for Pennsylvania Place can be found here.

    Pennsylvania Place is a nursing home. It provides medical nursing service for seniors with serious illnesses or disabilities twenty-four hours a day, delivered by registered nurses, licensed practical nurses, and certified nurse aids.

    Nursing care facilities cater to several types of patients: some patients require short-term rehab while recovering from surgery; others require long-term nursing and medical supervision. In addition, some nursing homes offer specialized care programs for Alzheimer's or other illnesses, or short-term respite care for frail or disabled persons when a family member requires a rest from providing care in the home. Please note that you can help compare nursing homes by looking at the Medicare ratings of a given facility (Medicare has a 5-star rating system for comparing nursing homes). There are various ways for paying for care in a nursing home. Make sure you know your loved one's Medicare and Medicaid eligibility, and understand how you can use tools like long term care insurance to pay for nursing home care.

    Also, Pennsylvania Place is an assisted living facility. Assisted living facilities are an apartment-style habitat designed to focus on providing assistance with daily living activities. They provide a higher level of service for the elderly which can include preparing meals, housekeeping, medication assistance, laundry, and also do regular check-in's on the residents. Basically, they are designed to bridge the gap between independent living and nursing home facilities. When thinking about how to pay for care, assisted living facilities are generally less expensive than nursing homes, if assisted living is a viable option for your loved one.

    Also, Pennsylvania Place is a Senior Community. Senior communities are for seniors who can take care of themselves. It is often a set of apartments in a variety of sizes from studios to large two bedrooms, where seniors live independently, but may receive additional services like transportation, pools, a convenience store, bank, barber/beauty shop, resident laundry, housekeeping, and security, are all services and amenities that may be provided there.

    Also, Pennsylvania Place facility provides Alzheimer's care. This means it has special safeguards for wandering seniors, and caregivers are trained in handling dementia behaviors.

    Source: SNAPforSeniors, Inc.

    Demographic Profile for OTTUMWA, IA, 52501


    Male Population
    Female Population
    Median Age
    39.8 Years
    Average Household Income

    Cost Of Living
    Compared to the National Average

    25% Below
    Cost of Food
    7% Below
    8% Below
    2% Below

    Provided By EPA; Closer to 100 is better

    Air Quality
    85 / 100
    Water Quality
    60 / 100
    Superfund Sites
    93 / 100
    Physicians per 100k

    Annual Crime

    Violent Crimes
    Property Crimes