Country Estates of Agawam

(866) 653-9337

1200 Suffield St, AGAWAM, MA


  • Nursing Home

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance Yes
  • Subsidy Available No
Country Estates of Agawam
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User Reviews

09/23/2017  -  An Interested Visitor Writes:

When this place first opened (when cell phoned first came out) My mom was a patient and I'm not surprised to read the poor reviews in 2017. Mvy mom arrived at dinner time discharged from Baystate after major surgery. The ambulance attendants placed her on top of the bed as they were passing out dinner trays.(Her groin area was full of stitches)
The kitchen staff put her dinner tray down and gave it a shove and as a result a cup of water landed in her lap, she shrugged saying sorry and rushed away. My mom sat there for hours unable to get anyone's attention due to being short staffed on a weekend and as a result she developed a serious infection. That infection and the nursing staff making the decision to take her off of a heart medication abruptly as apposed to begin weaned off of it like she should have been is what killed my mom. Nearing the end of her life what she really needed was to be rushed to the hospital but I found the charge nurse waiting to call the ambulance for the change of shift for over all convince on her part. This is my first post ( EVER) and it's the first time I've ever shared my memory of my moms final days at Country Estates, I hope this post helps someone who is trying to make the right decision on where to get the right care for there love one. J.L.C.

  • Decor

    07/13/2013  -  An OurParents User Writes:

    its gabbage

    03/04/2013  -  An OurParents User Writes:

    The staff here s typical, some are very good and for some it's just a job. The turnover rate for the staff seems quite high. I have to blame that on the management. The pay isn't up to par with other facilities and each shift is usually short of help. They aren't appreciated for the work they do. They aren't paid any extra for picking up on their days off or working double shifts. So why work here? Some days there may be three CNAs for up to sixty patients. This isn't fair to either them or the patients. Kindred is all about profits and I wouldn't recommend this place to anyone.

    Response: I can't believe this place is even able to still get patients, they work at times with only 2 cna sometimes each floor morning,evening, knight. And if u adress the concerns the management turns Round on u and get rid of u for speaking on recidents right to have stable workers and full house in staffing.

    Response: knight?

    11/21/2012  -  An OurParents User Writes:

    Country Estates of Agawam is a large, for profit, nursing home with 176 beds based in Agawam, MA. At last check, the facility had 171 residents indicating that it is 97% occupied which is about average within the state of Massachusetts. The provider accepts both medicare and medicaid programs, and provides resident and family counseling services.
    This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Country Estates Of Agawam, was 2 stars, which is a lower rating than 70% of nursing homes in Massachusetts. Important to note that this facility has recently improved and has gone from 1 stars to 2 stars.
    We have compared the detailed Medicare data for Country Estates Of Agawam with other senior care providers in Massachusetts. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 09/21/2011.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here

    11/05/2011  -  An OurParents User Writes:

    The staff do not care about communication with family. They do not care about best outcomes for patients in their rehabilitation center. The staff is rude and they want to push people home before it is safe they do nothing to prepare family members to care for their loved ones upon returning home. They continued giving my father medication even after it was supposed to be stopped thank god it wasn't a life threatening medication. My father fell there and it was like no one cared. They chastised him instead for not being safe. They communicate soley with a man who had a brain bleed and damage and tell us his family nothing. They will not allow us a secong opinion from a doctor other than a staff doctor and we were denied an MRI to further evaluate changes in my father's most recent CT scan. This place is awful the administrators are truly evil and do not care about the patients or families they are dealing with.

    Response: The staff aren't friendly or care for the patient, there's no hospitality and some racist workers . U would expect Agawam nursing home to be more professional since it's a Classy town. Even the management are disrespectful and speak to workers as they dogs or slaves who have no voice. If u say anything they set u up to get fired. I don't understand Y be in nursing but then they silence u for doing ur job correctly. There's a click of staff really think the state should investigate this place I feel bad for the patient and recidents.

    04/05/2011  -  An OurParents User Writes:

    Avoid this Nursing Home. Country Estates is owned and operated by Kindred Healthcare. Kindred is a large money-making machine that cares very little about your loved one. There could be no staff on the floor at all at this nursing home, yet, Kindred won't let them call in help. Don't do this to your loved one. Even though using temporary staffing saves a nursing home money, Kindred won't use them. It's cheaper to have no one working at all - and that's what happens routinely. Avoid this nursing home.

    Response: Hope the state walks in on a day when there's only 1cna for 41 patients. Or morning and evening when there is only 2 cna each Floor. Wondering if this Y family members take they patients out without any notice. They under Pay n don't go by they're handbook so corupted. I know it's not the company it's the staffing n management that needs to be changed. Ull see a better nursing home

    Description of Country Estates of Agawam in AGAWAM, MA

    Number of Beds : 176

    The staff at Country Estates-Agawam is ready to provide personalized in-home care whenever your loved one needs assistance. Offering a range of quality elder services, such as medication reminders, light housekeeping, and groooming assistance, companion and personal care professionals are available around-the-clock. Country Estates-Agawam also offers assisted living, in-home care and rehab. This welcoming assisted living community supplies help when necessary with the goal of providing the services that help seniors stay as self-reliant as possible. Why choose assisted living? Studies reveal that living near peers and participating in social activities leads to a more fulfilling life. With assisted living, you'll find senior-friendly living options and a dedicated staff. Communities have additional services that include 24-hour supervision and security, emergency response systems, access to licensed nursing care, chef-prepared meals, and assistance with grooming, dressing, and bathing. Housekeeping, laundry, social programs, and local transportation are usually provided, too. Some seniors, as they age and begin to need assistance, simply do not wish to leave the place they’ve called home for many years. Sometimes they bought their dream home upon retirement. Sometimes it is the house where they raised their children and watched their families grow up. For them, the walls and floors resonate with memories. A caring, in-home staff understands this and is dedicated to making seniors as comfortable and as satisfied as they can possibly be. Services are available twenty-four-hours a day, seven days a week. Home care includes various medical and non-medical support services. For many seniors, home care allows them to stay independent for as long as possible. An assisted living community provides help when necessary with the goal of supplying the services required to stay as self-reliant as possible. In-home care is ready when you or a loved one needs it. Care professionals will bring their expertise and experience to your home. This choice is perfect for those who prefer to stay in their homes but who need some help with the daily activities of living. These services, available 24 hours a day, every day, are paid for by the individual or through public and private funding sources, such as Medicare and/or Medicaid. When you are ready to learn more about Country Estates-Agawam, call a care advisor for more details.



    Parking & Transportation
    • Guest Parking
    Community Services
    • Activity Director
    • Beautician/Barber
    • Clubhouse/Meeting Rooms
    • Computer/Internet Access
    • Housekeeping
    • Laundry Service
    • Maintenance Director
    Dining Options
    • Breakfast
    • Lunch
    • Dinner
    • Snack
    • Restaurant Style
    • Family Style
    • Room Service as Needed
    • Ethnic Meals
    • Gluten-Free
    • Kosher Meals
    • Low Sugar
    • Low Sodium
    • Vegetarian
    • 24 Hour Controlled Access
    • 24 Hour Up and Awake Staff
    • Door Alarms (for exit seekers)
    • Emergency In-Room Call System
    • Fire Sprinkler System
    Personal Assistance
    • Activities of Daily Living (bathing, grooming, dressing, eating, etc.)
    • Catheter Management
    • Foot Care
    • Sitting, Standing, Walking
    • Toileting
    • Medication Management
    Behavioral Support
    • Hits, Kicks, or Acts Physically Aggressive
    • Yells, Curses, or Acts Verbally Aggressive
    • Does Not Sleep Through the Night
    • Becomes Disoriented (e.g. Sundown Syndrome)
    • Paces or Rummages Habitually
    • Seeks exit or Tries to Leave
    • Wanders
    • Needs Prompting for Their Personal Care
    Special Health Conditions
    • Arthritis
    • Asthma
    • Breathing Support with Oxygen
    • Broken Bones
    • Cancer
    • Colostomy or Urostomy
    • Depression
    • Emphysema or Other Lung Disease (COPD)
    • Heart Disease or Heart Failure
    • Immune Deficiency
    • Management of a Feeding Tube
    • Monitored Intake of Food and Liquids
    • Osteoporosis
    • Stroke
    • Tendency To Fall
    • Diabetic Diet
    • Oral Medication
    • Insulin Injection Self-Administered
    • Insulin Injection Staff-Administered
    On-Site Therapy
    • Occupational Therapy
    • Physical Therapy
    • Restorative Therapy
    • Speech Therapy
    Memory Care Services
    • Family Members Able to Join at Mealtime
    • Family Members Able to Participate in Care Plan
    • Regular Assessments by Interdisciplinary Staff
    • Daily Planned Recreational and Social Activities
    • Activities Tailored to Residents’ Abilities
    • Dementia Stage 1
    • Dementia Stage 2
    • Dementia Stage 3
    • Dementia Stage 4
    • Dementia Stage 5
    • Dementia Stage 6
    • Dementia Stage 7