Heritage Hall North

(866) 653-9337

55 Cooper St, AGAWAM, MA


  • Nursing Home
  • Assisted Living
  • Short Term Care: Rehabilitation, Respite
  • Alzheimer's Care
  • Skilled Nursing Facility

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance Yes
  • Subsidy Available No
Heritage Hall North
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User Reviews

02/20/2016  -  An OurParents User Writes:

I just competed one week of rehab at Heritage North after a total knee replacement. Fabulous experience with great results. I am going back soon for my second knee in a few weeks.

  • Staff

    05/27/2014  -  An OurParents User Writes:

    Be very careful of the intentions of the medical director

    02/26/2014  -  An OurParents User Writes:

    My husband was in the north building for rehab. This place should be closed down. It is a pigpen. I never saw any rehab that they don't even wipe down the equipment. Two people on the rehab bed at the same time. After only 5 days I took my husband out before he caught something. DUMP

    12/09/2013  -  An OurParents User Writes:

    05/20/2013  -  An OurParents User Writes:

    This facility is awful. They have no compassion. It was absolutely the worse experience with medical care I have ever experienced. I had a total knee replacement and the physical therapists were terrible. I would never advise anyone to go to this place and expect to be cared for. I have reported them to Boston and hope that they close this place.

    01/30/2013  -  An OurParents User Writes:

    Minimum amount of time, effort and attention paid to patients resulting in falls, poor hygiene, bed sores, loss of function and mobility.

    11/21/2012  -  An OurParents User Writes:

    Heritage Hall North is an average sized, for profit, nursing home with 124 beds based in Agawam, MA. At last check, the facility had 108 residents indicating that it is 87% occupied which is about average within the state of Massachusetts. The provider accepts both medicare and medicaid programs, and provides resident and family counseling services.
    This nursing home and assisted living facility, is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Heritage Hall North, was 3 stars, which is a better rating than 48% of nursing homes in Massachusetts. Important to note that this facility has recently detriorated and has gone from 4 stars to 3 stars.
    We have compared the detailed Medicare data for Heritage Hall North with other senior care providers in Massachusetts. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is higher than average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 06/26/2012.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here

    03/14/2011  -  An OurParents User Writes:

    I have been trying to move my aunt out of Heritage Hall for over a month now. There appears to have been a major change and it has not been for the better. My Aunt has become dehydrated 3 times in the past three or four months. this did not happen because she refused to eat or drink but rather that staff was not allocated the proper time to feed her. She was just admitted to the hospital and is being treated for dehydration as well as infection. I was told by a nurse today that she is had a bedsore that needed attention when she was admitted. When she is discharged she will not be going back to Heritage Hall.

    Description of Heritage Hall North in AGAWAM, MA

    Number of Beds : 124

    Heritage Hall North provides you with the very best in nursing home services through a welcoming, amicable community. Nursing home care offers the highest level of care in the senior living continuum. Licensed nurses and a skilled staff are available 24/7 to address any health concerns and help with any daily activities, such as bathing, grooming, and dressing. Most residents share a room, with nutritious meals offered in a central dining room. An activity director coordinates an activity and events plan to encourage mental, physical, and social well-being. Reside at Heritage Hall North and enjoy an exciting new chapter of life, where elders can share stories and relish the companionship of peers. With a full range of nursing home services, and with a welcoming, amicable community, seniors feel right at home. For seniors who need continuous, long-term medical support or short-term rehabilitation, nursing home care is a good option. When you are ready to make the move to Heritage Hall North for nursing home services, call a senior care advisor.

    Source: OurParents.com


    Parking & Transportation
    • Guest Parking
    • 24 Hour Up and Awake Staff
    • Emergency In-Room Call System
    • Fire Sprinkler System
    Personal Assistance
    • Activities of Daily Living (bathing, grooming, dressing, eating, etc.)
    • Sitting, Standing, Walking
    • Toileting
    • Medication Management
    On-Site Therapy
    • Occupational Therapy
    • Physical Therapy
    • Speech Therapy
    Memory Care Services
    • Family Members Able to Participate in Care Plan
    • Specialty Trained Staff
    • Safe Wandering Areas
    • Regular Assessments by Interdisciplinary Staff
    • Environment That is Easy to Navigate
    • Daily Planned Recreational and Social Activities
    • Activities Tailored to Residents’ Abilities

    Demographic Profile for AGAWAM, MA, 01001


    Male Population
    Female Population
    Median Age
    44.5 Years
    Average Household Income

    Cost Of Living
    Compared to the National Average

    5% Above
    Cost of Food
    7% Above
    40% Above
    10% Above

    Provided By EPA; Closer to 100 is better

    Air Quality
    17 / 100
    Water Quality
    68 / 100
    Superfund Sites
    52 / 100
    Physicians per 100k

    Annual Crime

    Violent Crimes
    Property Crimes