Wingate at South Hadley

(866) 653-9337

573 Granby Rd, SOUTH HADLEY, MA


  • Nursing Home

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
Wingate at South Hadley
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User Reviews

08/08/2013  -  An OurParents User Writes:

I have read the bad reviews - and since I grew up in So Hadley had heard the rumors about the negative feedback, but my mother wanted to be as close to home as possible and she insisted we try it. We could always switch at any time.
Wile I admit she has only been there a little less than two weeks I have to say I am surprised by the ratings. Some of the nurses /CNA's are just average but most have been wonderful to my mother. Ironically the only one I didn't like ended up spending almost 3 straight hours with my mom after we had all gone home. He held her hand and just listened to her and spoke to her calmly and with respect and empathy until she fell asleep. She had had a panic attack - after a thoughtless housekeeper told her she should be home - why did her family 'stick' her in here? I can't begin to talk about that. I warned the administrator that if my mother ever sees her again we will fill a complaint. Contrary to what I expected the administrator called the woman to her office and explained what I said. She was, fairly, given an opportunity to explain herself. She wisely said nothing other than "I am so sorry". She has been warned, some of it done in my presence and moved to another floor after being sent home for the rest of her shift (they replaced her within 30 minutes) No facility has 100% perfect employees. But MANY of the nurses are excellent. And unfortunately I have been in MANY hospitals, some for as long as 3 months - I know something of good and bad care. And if those in charge are willing to address issues immediately and effectively that is huge.
Especially South Hadley residents, please visit the facility and talk to patients and staff alike before you dismiss Winegate over the Medicare rating. One patient who had multiple issues could be the entire source of low rating.
No place is perfect - and certainly if family and friends are visiting frequently there is very little to worry about. Perhaps if you are not local or there are few or no relatives who can visit at least 4-6 + days per week this isn't the place for you - and simply because of your comfort level. If my mothers care is indicative you should have nothing to worry about. Those who have spent all or much of their life in South Hadley or even Holyoke will enjoy seeing many familiar faces.
Give it a second look.

11/21/2012  -  An OurParents User Writes:

Wingate at South Hadley is an average sized, for profit, nursing home with 132 beds based in South Hadley, MA. At last check, the facility had 122 residents indicating that it is 92% occupied which is about average within the state of Massachusetts. The provider accepts both medicare and medicaid programs, and provides resident and family counseling services.
This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Wingate At South Hadley, was 1 star, which is a lower rating than 88% of nursing homes in Massachusetts. Important to note that this facility has recently detriorated and has gone from 2 stars to 1 stars.
We have compared the detailed Medicare data for Wingate At South Hadley with other senior care providers in Massachusetts. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 04/27/2012.
To view the full report for this facility, and to understand more about its Medicare rating, go to here

11/14/2012  -  An OurParents User Writes:

This place should be shut down.

08/01/2012  -  An OurParents User Writes:

our father was sent home with out notification of the family despite being confused. Was allowed to leave without signing discharge paperwork and without the neccessary medications. The staff was rude when we went back to get his belongings. He was diagnosed with throat cancer a week after his discharge, despite complaints from family and pt. of sore throat,ear ache, and a foul odor coming from his mouth, during his stay at the facility. Not two months after discharge he died. The facility itself is beautiful, we found the care sorely inadequate and would advise anyone who was thinking of admitting a loved there to think again.

03/15/2011  -  An Family Member of Current/Past Resident Writes:

My mother had a very poor experience here on rehab post surgical after hip surgery. She contracted c.diff (resistant intestinal bacteria) within a day (may have been hospital acquired) and pain and discomfort exacerbated her memory disorder. She was unable to remeber the call button so she kept soiling the bed. No amount of requests on my part could get the staff to scheduled frequent check-in of her. A number of the staff were rude. Multiple times I was told I was not allowed to see her after "scheduled visiting hours" and that security would be called (Mass State law allows family to visit anytime). The Head Nurse was beyond rude and flatly refused to accomdate my mother's comfort needs. The Head Administrator offered platitudes that lead to no result. I ended up private paying for an independent CNA to stay 24hrs/day with my Mom for 2 weeks until she could return to assisted living. No way would I recommend this facility to anyone.

Description of Wingate at South Hadley in SOUTH HADLEY, MA

Number of Beds : 132

For seniors who wish to stay in their own homes, Wingate at South Hadley is available every day with a wide-range of services. Providing a variety of helpful elder services, such as medication reminders, light housekeeping, and groooming assistance, in-home care professionals are available around-the-clock. Some seniors, as they age and begin to need assistance, simply do not wish to leave the place they’ve called home for many years. Sometimes they bought their dream home upon retirement. Sometimes it is the house where they raised their children and watched their families grow up. For them, the walls and floors resonate with memories. A caring, in-home staff understands this and is dedicated to making seniors as comfortable and as satisfied as they can possibly be. Services are available twenty-four-hours a day, seven days a week. Home care includes various medical and non-medical support services. For many seniors, home care allows them to stay independent for as long as possible. For seniors who prefer to remain in their own homes, Wingate at South Hadley care providers are available every day with a wide-range of services. In-home care is an option for seniors when they need it. Care professionals will bring their expertise and experience to your home. This choice is perfect for those who would like to stay in their homes but who need some help with the daily activities of living. These services, available 24 hours a day, every day, are paid for by the individual or through public and private funding sources, such as Medicare and/or Medicaid. For help with your questions about Wingate at South Hadley, call a care advisor today.


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