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User Reviews

03/20/2012  -  An OurParents User Writes:

When a person reaches the stage in the dying process when they stop eating, grow very weak, and speak only with great difficulty (as explained in the hospices own literature) -- this is NOT the place to be unless a friend or family member can be there 24-hours a day. Patients can lie there with their needs unattended for a very long time -- especially during the night shift if no one is there to advocate for them.
What's wrong here? I think most of the nurses and aides are very caring and have the best of intentions. In fact, many that I met are absolutely wonderful. But this place is short staffed -- and dying patients suffer for it. Supervisors will tell you how low the staff/patient ratio is (but it varies depending on how full the hospice is) -- and that doesn't count the days when staff just doesn't show up and no replacement can be found. One morning, for example, there was just one aide for the entire building.
The hospice's literature talks about the need to speak softly and be very gentle when touching the patients -- but this is not always the case. At 4am, an aide clapped her hands, threw on the overhead light, and said in a booming voice, "Okay, let's get you changed!" And though the patient cried out several times "You're hurting me," she was ignored. It's better to get it over quickly, I was told -- as if the patient had to endure pain, when I'd seen other staff do the same job and cause no pain at all.
My mother was there. She was ready to die and imagined hospice as a place where she would be cared for and made comfortable during her last days. One morning I learned that her parching thirst had been ignored for hours (the first but not last time this happened). When I arrived, she whispered to me with great effort, "This is not hospice." I was told by a supervisor that this would never happen again -- but it did several days later.
I had a lot of opportunity to speak with the staff. The work is hard and heartbreaking, and many nurses and aides feel awful because they can't do their job the way they know it should be done.
If you're family, the supervisors will talk gently to you and look at you with sympathetic eyes, and say they'll take care of everything. And for a day or so things may get a bit better, then things slip again.
There are also some very good things there: The chaplain is simply remarkable -- a truly special and gifted individual who ministers beautifully to any denomination. You'll also be grateful for the caring volunteers who are sometimes available.
And again, most of the nurses and aides are wonderful. But the working conditions don't always allow them to care for their patients properly.

Response: Hello, I am sorry this was your experience. Our patients and families are very important to us. Please contact our President and CEO, Gloria D. Brooks, if you would like to discuss your concerns.

Response: I would love to talk to your CEO. My loved one is currently under your care, and he has been treated with much less than dignity. I was told by the weekend manager, Rhonda, that my loved one was in the circumstances he is in due to poor decisions he made in life. This may be true, but it is not the role of hospice to tell me this. The role of hospice is to do everything in their power to make life pleasant and meaningful for people entrusting their care for end of life care with dignity and respect. Reporting to JCAHO and MI Hospice Association, and whoever else will listen.

Response: I've called and asked to talk to your CEO, and ended up with Rhonda, who couldn't be more insulting or elitist.


Number of Beds : 30

Arbor Hospice (Residence), located in Ann Arbor, Michigan provides the following services: Hospice. Arbor Hospice (Residence) has an average user review rating of 2 stars. Arbor Hospice (Residence) has a very good hospital, Va Ann Arbor Healthcare System, located nearby, which scored a 94 out of 100 in its most recent Medicare review. The Arbor Hospice (Residence)'s nearest hospital is 4 miles away. The zipcode (48103) in Michigan, where Arbor Hospice (Residence) is located, has an above average safety rating based on recent crime statistics. A more detailed description of the types of care for Arbor Hospice (Residence) can be found here.

ARBOR HOSPICE (RESIDENCE) care provider provides hospice care. Hospice care is an infusion of home care and facility care provided to benefit terminally ill patients and support their families through their tough times.

Source: SNAPforSeniors, Inc.

Demographic Profile for ANN ARBOR, MI, 48103


Male Population
Female Population
Median Age
38.2 Years
Average Household Income

Cost Of Living
Compared to the National Average

2% Above
Cost of Food
3% Below
10% Above
8% Below

Provided By EPA; Closer to 100 is better

Air Quality
43.8 / 100
Water Quality
44 / 100
Superfund Sites
38 / 100
Physicians per 100k

Annual Crime

Violent Crimes
Property Crimes