Caretel Inns Of Linden

(866) 871-8551

202 South Bridge Street, Linden, MI

Services

  • Nursing Home

Payment Options

  • Medicare Yes
  • Medicaid No
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
Caretel Inns Of Linden
Work
202 SOUTH BRIDGE STREET
LINDEN
MI
48451
USA
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User Reviews

03/31/2016  -  An Interested Visitor Writes:

As one of my closest relatives currently works for Caretel, I am constantly hearing about the horrific tactics employed by management. Their ineptitude is only surpassed by their heartless attitude. They have not shown to be competent in basic managerial skills, including scheduling, hiring and/or keeping skilled caring employees, handing out fair disciplinary decisions etc. They recently cut many full time employees hour to 32 hours per month and then demanded that they sign a statement declaring that they were voluntarily accepting the layoff, thus making them ineligible for fair unemployment or under employment compensation. This type of bullying and pride can only result in a severe and sudden collapse. God is still on the throne. " The laborer is worthy of hire." And God still "hates lying lips and dishonest scales. " Please take your loved ones elsewhere, maybe even to your own home. Our parents sacrificed their lives for ours.Perhaps it's our turn now.

Liked:
  • Location

    11/09/2015  -  An OurParents User Writes:

    We just recently moved my husband back home after his stay for rehab. The nurses are always busy and never have time to answer to many questions, the CNAS take forever to answer call buttons and not too many do a good job, housekeeping completely needs new housekeepers and never have enough housekeepers.

    Liked:
  • Activities
  • Cleanliness
  • Staff

    02/07/2014  -  An OurParents User Writes:

    A group of us were visiting a friend last Winter and we were surprised
    to see our previous neighbor working there. He told us he was the new
    Director of Nursing. This surprised all of us since it is well known by
    many people in the Linden community that this man has a significant
    history of violence toward women and is currently charged with two
    felonies for arson and insurance fraud. Wow! On one hand we thought this
    was a wonderful act of benevolence for this place to give this
    individual a fresh start, but on the other hand, we were a somewhat
    concerned that this person could potentially put both the patients and
    workers at risk. For this reason our group decided we would be leery of
    placing our loved ones in a place where a this kind of person is allowed
    to have such an important role and influence.



    11/12/2013  -  An OurParents User Writes:

    my love one will be coming home Friday !
    The first week he was there he never got a bath, waits for a hour or longer for help when he pushes his call button. Has a wound that is 100% worse than when he got there two months ago. Nice place to look at in and outside, but would not recommend it to anyone.

    Liked:
  • Decor

    05/04/2013  -  An OurParents User Writes:

    This place is wonderful. It doesn't have the usual rehab atmosphere. The staff is very good with the patients. We viewed many of the other rehab centers and were saddened by what we saw. It is hard to have a family member away from home but Caretel is one of the best possible places. It is worth the visit.



    05/04/2013  -  An OurParents User Writes:

    This place is wonderful. It doesn't have the usual rehab atmosphere. The staff is very good with the patients. We viewed many of the other rehab centers and were saddened by what we saw. It is hard to have a family member away from home but Caretel is one of the best possible places. It is worth the visit.



    11/25/2012  -  An OurParents User Writes:

    In the rehab facility the nurses are not helpful. They barely have time to answer questions. The attendants take a long time to answer call buttons. I found my mother lying in wet clothes in a wet bed.



    11/21/2012  -  An OurParents User Writes:

    CARETEL INNS OF LINDEN is an average sized, for profit, nursing home with 60 beds based in Linden, MI. At last check, the facility had 55 residents indicating that it is 92% occupied which is about average within the state of Michigan. The provider accepts only medicare, and provides resident counseling services.
    This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Caretel Inns Of Linden, was 5 stars. Only 14% of nursing homes have 5 stars in Michigan.
    We have compared the detailed Medicare data for Caretel Inns Of Linden with other senior care providers in Michigan. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is higher than average; Certified nursing assistant (CNA) hours per resident per day is lower than average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 05/11/2012.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here



    09/13/2012  -  An OurParents User Writes:

    Father here less than 1 week. Beautiful building.good food, food available at any hour on request. Slow to answer call lights.nursing staff often unable to answer care questions.Have done nursing care when visiting,changed bedding,shaved and toileted.Other family members also currently unhappy.



    07/16/2012  -  An OurParents User Writes:

    Mom is back home and doing her normal activities. Tought of Linden and the team there as they made this possible. Thanks to everyone for this.



    07/11/2012  -  An OurParents User Writes:

    Great care for our loved one. Glad I went and toured several prior to making the choice. Happy that we choose this home.



    06/26/2012  -  An OurParents User Writes:

    I am glad I toured the facility myself. I heard and read a lot of opinions but when I went there I found a place for my loved one. He has received great care and even enjoyed the food. He has since been released from there and is back home. All I can say is go look at four or so in a day and decide the one best for your loved one.



    09/16/2011  -  An OurParents User Writes:

    Very happy with the care I received. They took great care of me and my therapy was focused on getting me home safely. I am now home and thank them for this.



    05/26/2012  -  An OurParents User Writes:

    i have to add to the other review, that it is actually less than 1 nurse per 20 guests, at night it is 1 nurse (LPN) per 30 guests. Often on 3rd shift it is only 1 cena per 30 guests also.


    Response: Not true at all check yourself before you report false statements

    Response: Very much under staffed. Some of the staff hired is questionable.


    05/26/2012  -  An OurParents User Writes:

    I only gave the quality of care a 1 just because the place is well under staffed and the facility is almost full. I only saw one unoccupied room in the rehabilitation area. I believe on our tour they gave us it was almost full. The cna's are responsible for all the care for the residents except for the LPN's job and physical therapist. I don't even know if they are actual PT's or PTA's big difference in degree. The nurses are LPN's and not RN's. The average person pays $7,500 to live there (rediculous) here's our problem with our medical insurance and why it's so expensive. Unfortunately there's only 1 cna for 20 residents, 1 LPN for 20 residents. I can't believe the state doesn't have minimum standards. If this was a daycare this would be illegal, and I will tell you most of these people require that kind of attention. To get one person ready for bed and bathroom is a 20-30 minute process and lights are to be answered in 17 seconds (no way). This place bumps up staff for three months until they get there inspection then they go back to being under staffed!! The staff have their hands tied, if they complain they get fired!! Please if at all possible keep your loved ones with you and care for them. It's terrible that these type of places exist. For what it cost for this place you could pay a nurse to live with you!! Insurance will cover for home health care. It's not just Caretell it's all places. They can't possibly give the attention your loved one deserves. Sometimes it takes so long to answer the call lights residents start yelling for help.


    Response: Wow all I can say is your completly wrong with 90% of those statements

    Response: She is right - terrible place Don't take your loved ones there!!!


    05/23/2012  -  An OurParents User Writes:

    I was there to visit a family friend and the upper management happened to be there and I heard them talking about a family and how unreasonable theyre concerns were and that the family was being difficult. I was there about a year and half ago and none of the managers or staff are the same, even on the assisted living side things are differnet their old assisted living manager was "let go" and hse had been there since they opened and they had some young girl as the manager who I was told wans't even a nurse and now she's gone to. The staff always seems so afraid of the upper management and so miserable. Ive heard that it was a struggle to get the state to lic them now I see why. Im only giving it 1 star because I wasnt allowed to submit without it.


    Response: they are a horrible company to work for


    12/24/2011  -  An OurParents User Writes:

    The staff were great and I am happy to be back home. Thanks so much.



    12/24/2011  -  An OurParents User Writes:

    Visited often over the holidays and never had any concerns with the care or staff. Therapy was given each day as well. Very happy.



    12/30/2011  -  An OurParents User Writes:

    They are the best.



    12/28/2011  -  An OurParents User Writes:

    My aunt was at this place and the nurses and doctor did not treat her well at all. She was in pain, and it took them forever to get to her when she asked for medication. They had bad attitudes and were snotty to her and we heard it too. She eventually left for another facility, where she was treated with respect and her pain was treated in a timely manner. I do not recommend that you use this facility.



    10/03/2011  -  An OurParents User Writes:

    very homey feeling, clean. Friendly staff.



    09/05/2011  -  An OurParents User Writes:

    Management at Cartel Inns doesn't exist. We are always having to stay beyond our shift or asked to come in early to cover for another employee who was to lazy to get out of bed and come to work. If you try and complain about something or have a problem and bring it to management, you get fired. Nurses spend very little time with residents, just long enough to give them their medication then back to the front desk. The CNA's care more for the residents and guests than the nurses do. Something needs to be done with management or this place will fall apart and the only ones who will suffer will be the residents and guests.


    Response: they are a horrible company to work for and upper management is incompetent


    08/21/2011  -  An OurParents User Writes:

    The main concern of Caretel is money. The staff, residents or care in NOT a concern. This facility is in violation of state policy daily and it's covered well! Don't bring your family here, the care is nothing to be pleased with!



    08/18/2011  -  An OurParents User Writes:

    I am currently an employee with Caretel Inns of Linden. I have been employed by this company for almost 2 years now. It is a very nice facility with nice pictures on the walls and with the landscaping. Once you get inside, it is a whole different story. Since opening in 2008, Caretel has lost a lot of good employees. Some got fired, but most of them quit. The ones who get fired are the ones who have tried to go to management with complaints or concerns, and end up getting fired over it. Caretel has several lawsuits against it right now from previouse employees and former Guests. Management treats the employees like dirt! I am only still employed there because I like several of the Guests and like to go and see them. Complaints have been made regarding the treatment of management to employees and there has also been sexual harrassment in this facility. The ones who sexually harrassed someone are still employed. Is that right? They were never disciplined until a year later because of pending lawsuits. If you talk to the Guests that have been there long term, they will tell you what is going on. They see new staff members almost daily and they also see the ones they have learned to trust and get to know, leave without notice. State has been in several times on complaints and injuries. Of course, every time the State comes in, management steps up and acts like they help all the time. I would not put my family member in this facility, nor would I recommend any one to work for this company. This is the worst company I have ever worked for in my life! Like I said, beuatiful to look at, but once your inside it is a whole different story!! I have witnessed nurses, cna's, and other employees crying, because corporate came in and yelled at them in front of other employees, Guests, and their family member. They degrade you in front of everyone. If anyone should be getting fired from this facility, it should be ALL of the corporate people and most of the management!! This facility has a high employee turnover rate and I would not recommend you put in your application or put your family member in here!!


    Response: My mother in law was at Caretel and was sent to Genesess Hospital twice during her visit. We were very happy with her care.

    Response: upper management is incompetent and when you bring concerns they get very defensive


    06/29/2011  -  An OurParents User Writes:

    Caretel was cited by the state for abuse, one of the residents had some 80 bruises and broken bones.
    Also, one of the residents died after her complaints were ignored for over a week. She finally called 911 herself, and died that night at the hospital. Caretel employees are told NOT to ship patients out because they will not be paid by medicare while a patient is out at the hospital. Do you really want your loved one there?
    Another patient was dropped at the nurses station, and did not receive an xray for over 2 weeks, he had a broken hip from the fall.
    The one star rating is only there because there isn't any way to submit a rating or review without giving at least one star, if there was a way to give a negative star rating, I would.



    06/29/2011  -  An OurParents User Writes:

    Caretel was cited by the state for abuse, one of the residents had some 80 bruises and broken bones.
    Also, one of the residents died after her complaints were ignored for over a week. She finally called 911 herself, and died that night at the hospital. Caretel employees are told NOT to ship patients out because they will not be paid by medicare while a patient is out at the hospital. Do you really want your loved one there?
    Another patient was dropped at the nurses station, and did not receive an xray for over 2 weeks, he had a broken hip from the fall.
    The one star rating is only there because there isn't any way to submit a rating or review without giving at least one star, if there was a way to give a negative star rating, I would.



    06/10/2011  -  An Current/Past Employee Writes:

    I worked for Caretel in Linden for one month. The management was rotten and treated employees like crap. There was constant mandation to work over your scheduled shift because they could not manage a schedule and because of the bad management they could not keep employees. The nurses did not help out at all when we were short staffed. I am reading the figures above here and it states that there is at least 4 hours of direct care given to guests by nurses and cenas and that is just not true. The guests would be lucky to get a whole hour of actual care a day between the nurses and the cenas. The cenas on first shift are a bunch of evil @#$% to eachother, and let the call lights go forever before they even bother to get them, it is no wonder that someones mother went in continent and left incontinent! There are more falls than are reported too, I have seen cenas and nurses just pick up people and put them back in bed or in their chair and not report it. The comments from the nurses when a cena asks for pain meds for a guest are commonly, too bad, i don't have time to do that, they will just have to wait their turn, etc. I would not put anyone that I love in that hellhole. I have made sure to let people know not to work there either!



    04/19/2011  -  An OurParents User Writes:

    I am not an employee but had an interview. After being interviewed for a nursing position I thought the DON already hated me despite having good references had she followed up on them I would of had all positive comments. I felt attacked because I didn't care for some people she knew personally. She kept cutting me off, not letting me explain my reasons of leaving past jobs. I don't even know why she called me for an interview. She was so rude to me regardless, I would not want to work there now. If she was rude at the interview, what would it be like to work under her? I feel their nurses pain. She seems like the type who doesn't appreciate her nurses. Nice place, but the DON was rude.



    03/18/2011  -  An OurParents User Writes:

    If your idea of a good nursing home is a place that leaves patients in the bathroom after they brush their teeth for over half an hour, answers the nurse call button 45 minutes after it was pressed and serves sausage as part of a low-sodium diet, then this is perfect for your loved one.
    Caretel Inn of Linden should focus less on “movie afternoons” and pedicures and focus more on giving their patients showers (they’re only given on Mondays and Wednesdays). Maybe they should give up some of the little extras to have a doctor around once in a while. And maybe hire some help since all of the staff will tell you, they’re way understaffed. Heaven forbid you check-in on a Friday afternoon. They’re even more understaffed over the weekend (my questions: are there fewer patients then? Some miracle occurs on Fridays and people suddenly need less care until Sunday?)
    So, if you’re looking for a place that can’t keep important medical information straight but has really nice wallpaper, get your mom and dad to the Linden Caretel today.
    PS. My mom also ended up in the hospital in critical condition after their care. And the fact that they say RNs spend 1 hour and 39 minutes per day with patients is an outright lie. More like 15 minutes.


    Response: PS. My mom also ended up in critical care after the care she got from Caretel.

    Response: I have a love one here, And yes sometime they are short staff but what health care place isn't. I have talked to the Dr. everyday or have seen him walking around in the morning. This is rehab not a nursing home this is what was explain to me. Physical Therapy here is the best. This place might not be for like a person that is like not with it...

    Response: I have a love one here, And yes sometime they are short staff but what health care place isn't. I have talked to the Dr. everyday or have seen him walking around in the morning. This is rehab not a nursing home this is what was explain to me. Physical Therapy here is the best. This place might not be for like a person that is like not with it...


    03/10/2011  -  An OurParents User Writes:

    This place treats their employees like dirt. This making stress on the patients. Staff has changed every time I have gone to visit. Last time I went in to see family friend entire staff had changed. I saw nurses in the halls crying. I was told that the upper management is extremely uncaring and when they are told that they are short staffed they do not care. I had a nurse tell me that they have lost all the good nurses and aides because of their treatment to staff. I have noticed that the aides are different everytime I go in. I feel this makes it very hard on staff to give good care. I was there last week and the entire staff I was introduced to was gone. The general manager, unit managers and assisted living manager, along with many of the familiar nurses. You see a nurse one day and she or he is gone the next. I was told that if they need more help the coroporate managment declines needing this therefore creating stress on the patients. I have not been in the building in the last month without state being there investigating something. I was told this was standard and we know that state does not stay for a month. I was told it was due to understaffing and falls which could be caused because of short staff maybe.. I have to say the place is beautiful inside, but then when you see staff actually crying cause they are so stressed, not a good place for mom or dad. I understand that some places have to let some employees go from time to time, however this place is constantly letting them go. Sounds like and upper management problem to me. As I said beautiful place but when mom comes in continent and then your told she is incontinent makes you wonder why, well when you dont have the care you need and mom has to sit and push a call light over and over of course she is gonna be incontinent, Maybe this is why all the urinary tract infections now too. This is rehab????????????? Dont let the beauty of the building trick you, the staff nurses are kind but overworked and so is the aides.


    Response: I am not an employee but had an interview. After being interviewed for a nursing position I thought the DON already hated me despite good references and I felt attacked because I didn't care for some people she knew personally. Regardless I don't want to work there now. If she treated me badly at the interview, what would it be like to work under her?


    05/11/2010  -  An OurParents User Writes:

    This place looks nice and the staff is friendly, but if you require any type of medical attention--beware!

    Their (phantom) doctor who they say comes to see the patients is never available for info and does not diagnose patients properly.
    My family member ended up in the hospital (in critical care) due to their poor medical care.

    Our family doctor told us of siimilar horror stories.




    Description of Caretel Inns Of Linden in Linden, MI

    Number of Beds : 60

    Caretel Inns Of Linden, located in Linden, Michigan provides the following services: Nursing Home. It accepts the following payment methods: Medicare. Caretel Inns Of Linden has received 4 stars from Medicare and an average user review rating of 3 stars. Caretel Inns Of Linden has a very good hospital, Genesys Regional Medical Center Health Park, located nearby, which scored a 86 out of 100 in its most recent Medicare review. The Caretel Inns Of Linden's nearest hospital is 9 miles away. The zipcode (48451) in Michigan, where Caretel Inns Of Linden is located, has an above average safety rating based on recent crime statistics. A more detailed description of the types of care for Caretel Inns Of Linden can be found here.

    CARETEL INNS OF LINDEN is a nursing home. It provides medical nursing service for seniors with serious illnesses or disabilities twenty-four hours a day, delivered by registered nurses, licensed practical nurses, and certified nurse aids.

    Nursing care facilities cater to several types of patients: some patients require short-term rehab while recovering from surgery; others require long-term nursing and medical supervision. In addition, some nursing homes offer specialized care programs for Alzheimer's or other illnesses, or short-term respite care for frail or disabled persons when a family member requires a rest from providing care in the home. Please note that you can help compare nursing homes by looking at the Medicare ratings of a given facility (Medicare has a 5-star rating system for comparing nursing homes). There are various ways for paying for care in a nursing home. Make sure you know your loved one's Medicare and Medicaid eligibility, and understand how you can use tools like long term care insurance to pay for nursing home care.

    Demographic Profile for Linden, MI, 48451

    People

    Male Population
    49.37%
    Female Population
    50.63%
    Median Age
    38.5 Years
    Average Household Income
    $65,001

    Cost Of Living
    Compared to the National Average

    Overall
    12% Below
    Cost of Food
    2% Below
    Utilities
    12% Above
    Miscellaneous
    6% Below

    Environment
    Provided By EPA; Closer to 100 is better

    Air Quality
    55.6 / 100
    Water Quality
    20 / 100
    Superfund Sites
    19 / 100
    Physicians per 100k
    206.2

    Annual Crime

    Violent Crime
    1
    Property Crime
    1