Advantage Homecare, Inc

(866) 653-9337

1406 Eureka Rd, WYANDOTTE, MI


Services

  • In-Home Care

Payment Options

  • Medicare No
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
Advantage Homecare, Inc
Work
1406 EUREKA RD
WYANDOTTE
MI
48192
USA
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User Reviews

02/13/2018  -  An Interested Visitor Writes:

Great PT and OT, however the nursing, specifically Cassie, is uncaring and unprofessional.
My grandma, for whom I am the primary caregiver, was discharged from Henry Ford Hospital with a large open leg wound. Upon discharge, I was told that the wound was to be changed daily and that a nurse would be there daily to provide that service and that supplies would be provided. The first red flag with Cassie was when she called me at 10 p.m. to schedule her first appointment with my grandma. The nurse came and I was made aware that there would only be two visits per week allowed through insurance. Not her fault, but then she came without supplies. We used the supplies I had left from the hospital for that change. She said she would order the ones I was supposed to get. Two weeks went by of me changing the wound wrap using supplies I had to buy, and her using my supplies when she was there instead of bringing them like she was supposed to. I couldn't bill another place through the insurance for supplies because I had this nursing care, and the supplies can only be billed through that company if service is being provided. After spending hundreds on supplies out of pocket (for no reason other than they weren't ordered) and asking about a dozen times, the nurse finally brought supplies, but only enough for one wrap change. She blamed the owner for the lack of supplies given, quoting her as saying that the wound wasn't big enough (it was approximately 5x10 inches) to warrant giving more supplies, and why should supplies be wasted when there might be a skin graft anyways(even though it was still an open wound, the graft hadn't been decided yet, and ultimately it did not happen!). It was clear that Cassie was not advocating at all for my grandma. I eventually spoke directly to the owner. She was professional and blamed the nurse for not ordering them. She reluctantly got me supplies from a local supplier until an order could come in, and the issue was resolved for the moment. Another week went by and my grandma went to the doctor. I wanted to check the wrap job done by the doctor since it had been done poorly previously, so I had the nurse hold off on rewrapping for that day so I could do it when I got home. This was around the time where the nurse, who was regularly an hour or two late, showed up at 6 pm when she was scheduled for 1 pm, saying that someone grabbed a 50 dollar bill from her while she was in her car in a Tim Horton's drive through. She backed into my friends car while she was pulling out of my driveway later that day. They settled that quickly and outside of insurance. Shortly after this, there was a change in the state of the wound (all of the necrotic skin was removed), so it required different wound care supplies. I called to try to get the company to provide them. I wasn't called back two different times, so I left a message about it. I then received a call stating that they wanted to discharge my grandma, completely ignoring her need for new supplies, because I didn't let the nurse change the wrap that one single time. I later found that the push for discharge was because the insurance opened her file at that company and it made the owner nervous. I spoke to some of the PT/OT staff, who are great (there is another nurse there that is great too, to be fair) and they immediately ordered the new supplies. The company as a whole ended up discharging my grandmother quickly. PT/OT usually does a reassessment to see if care needs to be continued or if progress has been made, they didn't bother this time, and the nurse didn't even come for her last visit. The OT brought the new supplies and discharged her. It is clear that Cassie did not have my grandma's best interest at heart through this ordeal and did not care about anything other than pushing any responsibility she had onto someone else, or no one else and just ignoring it. She was extremely unprofessional. When brought up to the owner, the owner blamed her for everything, and all the while she was blaming the owner for everything too. If you go here, avoid Cassie!!



02/13/2018  -  An Interested Visitor Writes:

Great PT and OT, however the nursing, specifically Cassie, is uncaring and unprofessional.
My grandma, for whom I am the primary caregiver, was discharged from Henry Ford Hospital with a large open leg wound. Upon discharge, I was told that the wound was to be changed daily and that a nurse would be there daily to provide that service and that supplies would be provided. The first red flag with Cassie was when she called me at 10 p.m. to schedule her first appointment with my grandma. The nurse came and I was made aware that there would only be two visits per week allowed through insurance. Not her fault, but then she came without supplies. We used the supplies I had left from the hospital for that change. She said she would order the ones I was supposed to get. Two weeks went by of me changing the wound wrap using supplies I had to buy, and her using my supplies when she was there instead of bringing them like she was supposed to. I couldn't bill another place through the insurance for supplies because I had this nursing care, and the supplies can only be billed through that company if service is being provided. After spending hundreds on supplies out of pocket (for no reason other than they weren't ordered) and asking about a dozen times, the nurse finally brought supplies, but only enough for one wrap change. She blamed the owner for the lack of supplies given, quoting her as saying that the wound wasn't big enough (it was approximately 5x10 inches) to warrant giving more supplies, and why should supplies be wasted when there might be a skin graft anyways(even though it was still an open wound, the graft hadn't been decided yet, and ultimately it did not happen!). It was clear that Cassie was not advocating at all for my grandma. I eventually spoke directly to the owner. She was professional and blamed the nurse for not ordering them. She reluctantly got me supplies from a local supplier until an order could come in, and the issue was resolved for the moment. Another week went by and my grandma went to the doctor. I wanted to check the wrap job done by the doctor since it had been done poorly previously, so I had the nurse hold off on rewrapping for that day so I could do it when I got home. This was around the time where the nurse, who was regularly an hour or two late, showed up at 6 pm when she was scheduled for 1 pm, saying that someone grabbed a 50 dollar bill from her while she was in her car in a Tim Horton's drive through. She backed into my friends car while she was pulling out of my driveway later that day. They settled that quickly and outside of insurance. Shortly after this, there was a change in the state of the wound (all of the necrotic skin was removed), so it required different wound care supplies. I called to try to get the company to provide them. I wasn't called back two different times, so I left a message about it. I then received a call stating that they wanted to discharge my grandma, completely ignoring her need for new supplies, because I didn't let the nurse change the wrap that one single time. I later found that the push for discharge was because the insurance opened her file at that company and it made the owner nervous. I spoke to some of the PT/OT staff, who are great (there is another nurse there that is great too, to be fair) and they immediately ordered the new supplies. The company as a whole ended up discharging my grandmother quickly. PT/OT usually does a reassessment to see if care needs to be continued or if progress has been made, they didn't bother this time, and the nurse didn't even come for her last visit. The OT brought the new supplies and discharged her. It is clear that Cassie did not have my grandma's best interest at heart through this ordeal and did not care about anything other than pushing any responsibility she had onto someone else, or no one else and just ignoring it. She was extremely unprofessional. When brought up to the owner, the owner blamed her for everything, and all the while she was blaming the owner for everything too. If you go here, avoid Cassie!!



11/21/2012  -  An OurParents User Writes:

This provider is a in home care provider in Wyandotte, MI. The provider accepts medicare.
This care provider has rated as 4 stars, based on number of patients who have shown health improvements, when comparing various criteria. It has a better rating than 65% of in home care providers in the state of MI.




Description of Advantage Homecare, Inc in WYANDOTTE, MI

Advantage Homecare, Inc, located in Wyandotte, Michigan provides the following services: In-Home Care. It accepts the following payment methods: Medicaid. Advantage Homecare, Inc has received 4 stars from Medicare and an average user review rating of 2 stars. Advantage Homecare, Inc has a very good hospital, Henry Ford Wyandotte Hospital, located nearby, which scored a 84 out of 100 in its most recent Medicare review. The Advantage Homecare, Inc's nearest hospital is 1 miles away. The zipcode (48192) in Michigan, where Advantage Homecare, Inc is located, has an average safety rating based on recent crime statistics. A more detailed description of the types of care for Advantage Homecare, Inc can be found here.

Advantage Homecare, Inc is an in-home care provider. In Home care could be either medical ("skilled") or non-medical ("custodial") support services delivered at the home of the senior. "skilled" service providers who usually provide various medical care needs and "custodial" care providers who provide services for daily living such as bathing, dressing, and meal preparation but may also extend to assistance with transportation, paying bills, making appointments, and simply being there to provide companionship and emotional support. Home Care services are generally available 24 hours a day, seven days a week and are sometimes paid for directly by the client or through a variety of public and private funding sources such as Medicare and/or Medicaid. Make sure you know your loved one's Medicare and Medicaid eligibility, and understand how you can use tools like long term care insurance to pay for in home care.

Source: SNAPforSeniors, Inc.

Demographic Profile for WYANDOTTE, MI, 48192

People

Male Population
49.19%
Female Population
50.81%
Median Age
41.6 Years
Average Household Income
$48,754

Cost Of Living
Compared to the National Average

Overall
24% Below
Cost of Food
8% Below
Utilities
19% Above
Miscellaneous
7% Below

Environment
Provided By EPA; Closer to 100 is better

Air Quality
25.8 / 100
Water Quality
36 / 100
Superfund Sites
10 / 100
Physicians per 100k
173.5

Annual Crime

Violent Crimes
4
Property Crimes
4