Keystone Communities of Highland Park

(866) 653-9337

750 Mississippi River Blvd S, St. Paul, MN


Services

  • Assisted Living

Payment Options

  • Medicare No
  • Medicaid No
  • Veteran's Benefits Yes
  • Long Term Care Insurance Yes
  • Subsidy Available No
Keystone Communities of Highland Park
Work
750 MISSISSIPPI RIVER BLVD S
SAINT PAUL
MN
55116
USA
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User Reviews

06/28/2015  -  An OurParents User Writes:

I do not recommend Keystone. They made all sorts of reassuring promises and we thought it would be a safe place for my father who is in Mid Stage Alzheimer's.

Immediately after moving him we watched in disbelief the absolute incompetency of the staff. The management team was literally unapproachable and outright hostile. There is not enough room here to list all the egregious events that took place in 3 short months. It was a living nightmare.

We installed a Nanny cam in my father's room which Keystone was adamantly apposed to (our first red flag).
When we reported to management that the care tasks we requested were not being done they told us what we were requesting was not included in his "care plan" and we would have to pay more. When we asked why we were paying the extra $58 per day they would never give a straight answer and just pass the buck to another staff member or promise to look into it but never did. When I reminded them we have a Nanny cam that proves that they were not providing any care.. They refused to review the surveillance clips and insisted we were getting the care we requested exactly "to a T". Long story short, they continued to charge us but nothing changed.

After months of futile attempts to address the issues with the management, we finally contacted the County Office of Ombudsmen to help us. Keystone stonewalled for over 6 weeks to agree to a meeting. Meanwhile, Dad continued to be neglected and his health declined. He ended up in ER 4 times for during the 6 weeks we were waiting. Dad was now so weak he could barely get out of bed by himself.


Finally on the day of our meeting with the Ombudsmen, Keystone called 30 mn before to cancel (big surprise). The Ombudsmen called Keystone back to ask if we could still meet with just the nurse, the nurse outright refused to even speak with the Ombudsmen on the phone!

At that point it was clear this place had absolutely no interest in the well being or care of their residents so I just submitted our 30 day notice to leave.

I literally feared that my dad would die in the hands of this facility.

Finally once we moved Dad out, Keystone sent us a huge bill us for a bunch of medications that were not even his (were they giving him meds that weren't his?). Then they returned less than half of our $1000 security deposit with no explanation. They also double charged us on every single invoice which I had to fight with the accountants each month to straighten out.

Bottom line, the Ombudsmen said they get constant complaints about this facility and it should never be this difficult to get the basic care that we requested (and paid for). She highly supported our decision to move out and agreed that formal complaints should be made to the Department of Health, the Attorney General and Adult Protection Agency.

All around Keystone is a horribly run facility and multiple residents families I have kept in touch with have all moved out because of the how bad it is. I fear for the Residents that don't have family looking out for them and are being neglected and abused there.

Dad is now in a phenomenal new facility. We have not had one problem. He is attended to with exceptional skill, compassionate and loving care. (and for nearly $2000 less per month than Keystone) He is thriving now and it is a joy to come visit and to see him so happy and well taken care of.

As for keystone, I strongly suggest to look elsewhere. Good care does exist.. just not at Keystone.




Description of Keystone Communities of Highland Park in St. Paul, MN

Keystone Communities Of Highland Park, located in Saint Paul, Minnesota provides the following services: Assisted Living. It accepts the following payment methods: Veteran's Benefits. Keystone Communities Of Highland Park has an average user review rating of 1 star. Keystone Communities Of Highland Park has a very good hospital, Minneapolis Va Medical Center, located nearby, which scored a 95 out of 100 in its most recent Medicare review. The Keystone Communities Of Highland Park's nearest hospital is 1 miles away. The zipcode (55116) in Minnesota, where Keystone Communities Of Highland Park is located, has a below average safety rating based on recent crime statistics. A more detailed description of the types of care for Keystone Communities Of Highland Park can be found here.

Keystone Communities of Highland Park is an assisted living facility. Assisted living facilities are an apartment-style habitat designed to focus on providing assistance with daily living activities. They provide a higher level of service for the elderly which can include preparing meals, housekeeping, medication assistance, laundry, and also do regular check-in's on the residents. Basically, they are designed to bridge the gap between independent living and nursing home facilities. When thinking about how to pay for care, assisted living facilities are generally less expensive than nursing homes, if assisted living is a viable option for your loved one.

Source: SNAPforSeniors, Inc.

Amenities

Parking & Transportation
  • Resident Parking
  • Guest Parking
Languages Spoken
  • English
Pets
  • Dogs
  • Cats
  • Birds
Community Services
  • Activity Director
  • Concierge
  • Housekeeping
  • Laundry Room(s)
  • Library
  • TV/Media Room
Housing Options
  • Shared Room
  • Studio or Efficiency Apartment
  • 1-Bedroom Apartment
  • 1-Bedroom Home
  • 2+ Bedroom Apartment
  • 2+ Bedroom Home
  • Private Bedroom with Private Bath
  • Private Bedroom with Shared Bath
  • Air Conditioning
  • Cable Hook Up
  • Private Telephone Line
  • Wheelchair Accessible
Dining Options
  • Breakfast
  • Lunch
  • Dinner
  • Snack
  • Restaurant Style
  • Buffet Style
  • Room Service as Needed
  • Ethnic Meals
  • Gluten-Free
  • Low Sugar
  • Low Sodium
  • Vegetarian
Security
  • 24 Hour Controlled Access
  • Door Alarms (for exit seekers)
  • Emergency In-Room Call System
  • Fire Sprinkler System
Personal Assistance
  • Activities of Daily Living (bathing, grooming, dressing, eating, etc.)
  • Catheter Management
  • Foot Care
  • Sitting, Standing, Walking
  • Toileting
  • Medication Management
Behavioral Support
  • Hits, Kicks, or Acts Physically Aggressive
  • Yells, Curses, or Acts Verbally Aggressive
  • Does Not Sleep Through the Night
  • Becomes Disoriented (e.g. Sundown Syndrome)
  • Paces or Rummages Habitually
  • Seeks exit or Tries to Leave
  • Wanders
  • Needs Prompting for Their Personal Care
Special Health Conditions
  • Arthritis
  • Asthma
  • Broken Bones
  • Cancer
  • Colostomy or Urostomy
  • Depression
  • Developmental Disabilities
  • Emphysema or Other Lung Disease (COPD)
  • Heart Disease or Heart Failure
  • Monitored Intake of Food and Liquids
  • Osteoporosis
  • Stroke
  • Tendency To Fall
  • Diabetic Diet
  • Oral Medication
  • Insulin Injection Self-Administered
  • Insulin Injection Staff-Administered
On-Site Therapy
  • Adult Day Care
  • Audiology
  • Dental Care
  • Eye Care
  • Massage Therapy
  • Mental Health Counseling
  • Occupational Therapy
  • Physical Therapy
  • Restorative Therapy
  • Speech Therapy
  • Support Groups for Patients
  • Support Groups for Families or Caregivers
Memory Care Services
  • Family Members Able to Join at Mealtime
  • Family Members Able to Participate in Care Plan
  • Specialty Trained Staff
  • Safe Wandering Areas
  • Regular Assessments by Interdisciplinary Staff
  • Environment That is Easy to Navigate
  • Daily Planned Recreational and Social Activities
  • Activities Tailored to Residents’ Abilities
  • Dementia Stage 1
  • Dementia Stage 2
  • Dementia Stage 3
  • Dementia Stage 4
  • Dementia Stage 5
  • Dementia Stage 6
  • Dementia Stage 7

Demographic Profile for St. Paul, MN, 55116

People

Male Population
46.11%
Female Population
53.89%
Median Age
42.5 Years
Average Household Income
$52,627

Cost Of Living
Compared to the National Average

Overall
11% Above
Cost of Food
13% Above
Utilities
2% Below
Miscellaneous
7% Above

Environment
Provided By EPA; Closer to 100 is better

Air Quality
46.2 / 100
Water Quality
1 / 100
Superfund Sites
10 / 100
Physicians per 100k
295.5

Annual Crime

Violent Crimes
6
Property Crimes
5
Owned and Operated By
Keystone Seniors