QUARTERS AT DES PERES, THE

(866) 653-9337

13230 Manchester Road, DES PERES, MO


Services

  • Nursing Home

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
QUARTERS AT DES PERES, THE
Work
13230 MANCHESTER ROAD
DES PERES
MO
63131
USA
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User Reviews

03/10/2016  -  An OurParents User Writes:

I worked here in dietary and it is horrible, i think they are closed down and they should be because the place is horrible and they are liars all them. All they donis gossup and they are incompetent.



11/17/2014  -  An OurParents User Writes:

Did anyone every file a formal complaint with the state?



04/23/2014  -  An OurParents User Writes:

DO NOT MOVE A FAMILY MEMBER TO THE 2ND FLOOR SKILLED NURSING FACILITY AT THE QUARTERS OF DES PERES !!!!!!!!! If you want a good experience, PLEASE CHECK OUT 'MARI DE VILLA'. It is family owned and operated by loving caring staff. They have RNs on each wing, and they are consistent with their cna's. The food is excellent and the atmosphere is like a country club. You will pay the same price, if not less, at Mari De Villa ... please don't waste your money at the Quarters in Des Peres and most importantly, don't torture your loved one by placing them there. My father was at the Qtrs in Des Peres for almost 6 months in the skilled nursing facility on the 2nd floor. If I wouldn't have been there as much as I was and hadn't moved him when I did about 3 weeks ago, I he would have died of over drugging and neglect. All of the residents are drugged ... I KNOW for sure now that my father was. At 7 AM in the morning, there would be 10-15 residents sitting in the hallway in their wheel chairs asleep and lethargic. These same residents would be asleep and lethargic at lunch and then again at dinner. No one could hardly talk. It is like one flew over the cookoo's nest in this place. I can't believe they have been able to retain a skilled nursing facility license AND I now understand why there are always openings there. Residents either die there or their family realizes what a hell it is there and move them. They are short staffed and the staff they have is inadequate and rude. On one particular Tuesday, there were 41 residents and 4 cna's to take care of them. More than 10 residents per cna. My father was always dirty ... his fingernails had fesces in them and they didn't wash them. He was rarely bathed or shaved. His dirty finger nails caused him two eye infections. I found out about a month ago, that Dr. Howe (run from this one) had prescribed an anti depressent for him that makes you very lethargic. She prescribed it for Morning, 2pm, and bedtime, as well as PRN (as needed). This Dr. who I never talked to and never met, then also ordered a narcotic for PRN, so they were giving him that too. He slept all day and was restless at night. Rather than take care of him they just drugged him. Their communication is non-existent between nurses or CNAs or Management for that matter. One is more incompetent than the next. Their Social Worker, Stacy Pepper, would have monthly meetings about my fathers care. She would bring in the nurse supervisor Pamela and others. I would have the same complaints over and over and nothing, and I mean NOTHING was ever corrected or improved upon. Every time I would visit, his shirt would be wet with food from his last meal. No one helped him with his food unless I was there. His pants were always wet with urine. On two occassions, his bed sheet and mattress had fesces on it from the night before and he had it on him too. Do NOT trust these people, they are incompetant, they don't chart everything, they can never answer your questions about your loved one and to make it worse, they give you a speculative answer without looking at the chart. More often they can't find the detail you want in their charting and forget about their documentation on meds. Believe me, they have lost pills before, and admitted to me that they did, but then you look at the chart and it seems they gave him the med. So did he get it twice? Or not at all. Judging from his actions he received it twice. He couldn't eat, he drooled, he couldn't receive therapy because he was too lethargic. he lost approx 20 lbs in tehe 6 months he was there. I was called on a regular basis (at least weekly if not twice weekly) that my father had fallen, or crawled on the floor to get help, or slept in a different room .. he was drugged ... not confused. During the month of February there were 5 deaths that I am aware of. They talk about their dietary department which is run by a bunch of retarded people (seriously), that can't do more than one thing at a time. they don't pay attention to dietary restirctions AT ALL! They serve them nothing but this RED juice like koolaide crap and water in small plastic cups. The food is horrible ... I tasted most of his meals and I could have gagged. This is a horrible facility, with liars and snotty cna's and nurses running it. The Director either doesn't have a clue or should be put in jail. I do plan to notify the state of the drugging situation and neglect at the Quarters of Des Peres. Since I have moved my father, he has improved 100%. He is happy and alert ... he sleeps through the night ... and he hasn't fallen one time.



04/12/2014  -  An OurParents User Writes:

I just wanted to stay how wonderful this place is! I have had friends and family members in other facilities in the Des Peres area, and there is no comparison. The rooms are all private, which makes it nice for friends and family to visit at any time. There is more than enough food selections for each meal. The nursing staff is consistent and well educated. The rehab is TOP NOTCH! The Quarters has a lot of clinical staff on at all times and has great relationships with area hospitals. They were able to have good communication with my dad's primary physician and were able to take him to his follow up appointments while he was there. I would highly recommend this place to anyone. It is up to date on everything from appearance to medical care and attention.

Liked:
  • Activities
  • Amenities
  • Care
  • Cleanliness

    02/19/2014  -  An OurParents User Writes:

    My father was in this facility. I did check this facility out, and then found only a couple of good reviews, hence my reason for placing my father there for rehab. Unfortunately, it was a terrible experience. Initially, they provided my father with minimal rehab. HE is actually worse today after leaving the facility. The head nurse practitioner was the most miserable and disagreeable human being that I have ever encountered. She was unkind and uncaring. IF you dare to disagree with any care she shuns you, will not smile at you, will not acknowledge you nor my father, will glare at you. BEWARE!
    Also, the head Nurse, challenged me on their justification of drugging my father at night. She glared at me and said this is the way it's going down.
    DO NOT LEAVE YOUR LOVED ONE HERE. BEWARE!!!

    Oh, and my father said no one would bring him a urinal, and then when he couldn't wait any longer he said then came the scrub down and they were rough on his genitals...and the fingernails would dig in when they rolled him. Also when they fed him, he was leaning back so far that he was choking and spitting out food and begging for water. I told the aide that I would take over and thankfully saved my father.



    01/11/2014  -  An OurParents User Writes:

    No one can be found, call for nurse and no one in the hall, no one answered for thirty minutes. Father soaked in urine, said they hurt him and wanted the police. Nurse lied about medications given, no water for several days, dogs are treated better than this place.



    12/21/2013  -  An OurParents User Writes:

    Worst care imaginable
    Plan on completing Elder Neglect complaint ASAP



    08/09/2013  -  An OurParents User Writes:

    The prices you quote above are way too low.
    It will cost you approximately $90,000 a year as of Sept 1, 2013, and I might add for no additional benefits.
    This increase was made for no other reason than greed.
    This reflects a 23% increase over what is was.
    The cost of everything goes up, but usually incrementally.
    If they did this once, they will do it again.
    This is so wrong. Greed, greed, greed.



    04/18/2013  -  An OurParents User Writes:

    Lack of care terrible



    04/18/2013  -  An OurParents User Writes:

    The quarters at des pres it not the place for employees the nursing supervisor she talk to her aids like they are nothing she always want to fired them she and the don work together before so the cms don't have a chance to save there job it just full of harassing the cna



    03/06/2013  -  An OurParents User Writes:

    I understand patients need advocates, yet you had better have unlimited availability if you choose to put a loved one in this facility. Not only did they not help rehabilitate my dad, their "fine dining" was horrible, and DOES NOT cater to those with specail dietetic needs. The rehab facility did the minimal necessary, and only after my speaking up did they finally work to get my dad on a walker, after nearly 3 weeks. He left there completely denied the access to quality care. My dad has great insurance..so what if he didn't? I never saw or spoke his doctor, even after repeated requests and calling his office, yet the bills keep coming and apparently he visited my dad, yet we never knew it. Keep looking..this place is not qualified to care for anyone.



    01/07/2013  -  An OurParents User Writes:

    Many of the staff members seem to lack compassion. To respond to a call for help 35 minutes after contacted is just unacceptable. This happened on more than one occasion. No apologies, just excuses and attitude. The food was not good. In a two week time period, my mother-in-law lost 7 lbs, which she cannot afford to lose. Lack of communication regarding the patient. Physical Therapy comes in to work with my mother-in-law who is scheduled to have surgery 2 days later. What's the point of that. Also, a very odd admission question which put her in an uncomfortable position. "Who are you closest to?" Can't the question simply be, "Who do you want us to call in case of an emergency?"



    11/21/2012  -  An OurParents User Writes:

    QUARTERS AT DES PERES, THE is an average sized, for profit, nursing home with 147 beds based in Des Peres, MO. At last check, the facility had 91 residents indicating that it is 62% occupied which is about average within the state of Missouri. The provider accepts both medicare and medicaid programs, and provides resident counseling services.
    This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Quarters At Des Peres, The, was 4 stars, which is a better rating than 86% of nursing homes in Missouri. Important to note that this facility has recently improved and has gone from 2 stars to 4 stars.
    We have compared the detailed Medicare data for Quarters At Des Peres, The with other senior care providers in Missouri. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is higher than average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 01/10/2012.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here



    10/15/2012  -  An OurParents User Writes:

    THE BOTTOM LINE ABOUT THIS FACILTY IS THE NEW DIRECTOR OF NURSING WHO IS NAMED THELMA THIS HAS BEEN THE WORST PERSON THEY EVER BROUGHT INTO THIS PLACE UNTIL SHE IS REMOVED KEEP YOUR LOVED ONES AWAY.



    10/11/2012  -  An OurParents User Writes:

    My Dad was at the Quarter's 10 months before he passed. He was on the first floor. The staff worked very hard,were caring,and helpful.



    08/20/2012  -  An OurParents User Writes:

    Seven residents left unattended in the dining room around 1pm. Because residents were still in the dining room the person cleaning the floor of that room could not adequately clean under the tables. A staff person took our family member to the bathroom wile we were visiting and did not introduce herself or find out who we were. The activity calendar states that there are "games and individual pursuits available in the Living Room." In the Dining/Living Room on the second floor, the only recreation item seen was a juke box.


    Response: My mother was a resident in the Memory Care unit and the dining room was always a mess and residents were often left unattended. The activity director at the time was very good though. I believe the issue with Quarters is they accept many advance cases of Alzeimhers patients so it was hard to keep the dining room clean. But I do agree they were left unattended way too often.


    07/12/2012  -  An OurParents User Writes:

    I am disappointed with this nursing home. My father is in the memory care unit and he has high aniexty. Their solution was to up his seroquel(per the Psyic Dr). Seroquel is not for us in psychotic conditions related to dementia. Seroquel may cause heart failure, sudden death, etc.
    My fathers meds are missing and management is just ording more and paying for the meds to CYA. I have spoken with the State of MO and this is not a high level complain. So it's OK to steel the residents meds!!!!! I am now in the process of commuicating with DEA to see if they can put an end to this type of illegal activity.
    There is a CMT that works there that is not giving my dad one of his med's but signing off that she gave him his meds. It's my word against her, but I know what she is doing and I have a feeling she is the one that is taking the other meds that are missing.
    I do plan on moving my father in the near future. It is clear that this home can not take care of my father.


    Response: My mother was a resident in Memory Care and seemed to have been given some type of drug I don't believe was prescribed to her. She was able to get around and knew who we were when we vistited, but on two separate occasions she seemed to have advanced alzheimers and could barely walk. She was walking around with her head down and hunched over and extremly drugged acting. I got her in bed so she wouldn't fall and hurt herself. I did complain but never heard more about it.

    Response: Don't you have something better to do. You probably live in a trailer that is all junked up and expect the royal red carpet to be laid out. You are pitiful and should be ashamed.

    Response: sooo i guess folks who don't make a million dollars and might live in a trailer or small home or apt don't deserve decent care??? your statement only makes YOU look ignorant....

    Response: HEY TROLL, 2 RESPONSES ABOVE......Unfortunately, my Mother is here as I type. On the first day,we recognized all of the above and decided this was not a place to leave our Mom alone. Mom was completely bed ridden, could not move and barely coherent. CALL BUTTON WAS BROKEN. So, what did they do? They brought in a bell and told her she could ring if she needed help. Well, she rang the bell and no one came. We have had to be there all day, everyday and into the nights to render the care she is supposed to be getting from them. She couldn't move and the food orders showed she was completely independent and could feed herself. If we had not showed up, she would have not eaten. Staff seems to always be somewhere else when needed, they disappear a lot. The hospital sent her here, we had little choice in the matter. TROLL, IF YOU ARE STILL AROUND, I LOOK FORWARD TO MEETING YOU


    06/15/2012  -  An OurParents User Writes:

    Beware of The Quarters in Des Peres. It might look nice on the outside but make promises they don't keep. My mother has Alzheimer and was in the memory unit. When she moved there, I told them she only had a certain amount of money left and they assured me that they had medicaid beds, don't worry. When she ran out of money they gave her 30 days then kicked her out and now they are suing her. Now that is what I call compassionate care.



    05/24/2012  -  An OurParents User Writes:

    Find another facility. Care provided and responsiveness of staff couldn't be worse. My mom passed away last week, and I am pretty sure the care afforded her here was largely responsible. DO NOT send a loved one who needs care to this facility.



    05/24/2012  -  An OurParents User Writes:

    DO NOT take anyone you love to this place!!!! Looks nice from a facility standpoint but the care is terrible. We took our mom to the Quarters for rehab of a broken leg (she was totally independent, walking fine and living on her own before her fall). She died last week three months after being admitted to the Quarters. There are not enough nurses to care for the number of patients and there is virtually NO communication to family. No action on family concerns, doctors not responsive. Aids did not follow doctors orders. No written rehab plan and not helpful staff. signed...missing my mom



    05/24/2012  -  An OurParents User Writes:

    My mom is dead. Her downward spiral was due to the negligence of the "skilled care-givers" and the doctor at The Quarters.



    05/24/2012  -  An OurParents User Writes:

    We moved out mother into another care facility due to the fact that while she was at the Quarters, she developed pneumonia, renal failure, blood clots, and other complications. The staff were very non-proactive, and we had to ask them to do basic things repeatedly. One staffer insulted my mother to her face for not making enough "effort." The facility looked deceptively attractive, but the quality of care was lacking. Would not recommend.



    02/29/2012  -  An OurParents User Writes:

    Dear Ms. Stillwell:
    Please excuse my delay in writing to thank all the staff of the Quarters at Des Peres for the care and concern shown to my husband, D.H., during his stay at your facility. If I tried to thank everyone individually, I would surely leave so eone out unintentionally, so I will just say that the entire staff did a great job in making sure D.H.'s needs were met. To those with whome we made a special connection, and you know who you are, I thank you very much for the loving concern you showed to D.H and to me. It would be too difficult for me to come back to visit right now, so I hope you will all understand why I have not come back to thank each of you personally. I know your jobs are not easy and in many ways not pleasant, but what you do is important to the patients and their families, and wanted to express my gratitde. Best Wishes to all of you. Sincerley B.H



    02/29/2012  -  An OurParents User Writes:

    I'm so glad we found this place. My dad has Alzheimer's Disease and it is extremely difficult for our entire family to cope. Some of the staff are great, some are alright. The building is very clean and nicely decorated. What really makes them stand out is how focused they are on helping our family cope with this horrible disease.



    02/08/2012  -  An OurParents User Writes:

    This nursing facilit sucks. The administration staff is very unprofessional (The DON Shena). I will not place my loved one here for nothing in the world. The building is beautiful but there needs to be more staff interacting with patients instead of hanging around at the front desk. I am certain they will never be a five star. Good luck


    Response: I agree, too much hanging out in the nurses station instead of caring for the residents.


    02/04/2012  -  An OurParents User Writes:

    My mother is in the Memory Care Unit and is able to get around and take care of herself more than most residents that are there. But if she was not, I would have second thoughts about this place. Most of the nursing/aids staff are not very helpful when you ask a question or need help with something. They avoid you or put you off. Some are better than others, but it seems lately those that were more helpful are no longer there. Some friendly, but some are not friendly at all.



    01/07/2012  -  An OurParents User Writes:

    The only problem is that they don't have enough people to help. The people who are working there are caring and working hard. They are just responsible for too many people.



    09/23/2011  -  An OurParents User Writes:

    mother went in for hip surgery and rehab got bruised heal leg two days after being there was not watched turned into pressure sores now now has to go to long term lost apartment lost her cat because was not cared for her independence has been taken away do not inform family of anything did not even ask her to go to bathroom or give meds right all them seemed to want is make her a permanent resident



    02/07/2011  -  An OurParents User Writes:

    Awful! They did not follow the doctor's orders, nurses disappeared for hours at a time, my father was given 1 shower in the month that he was there after I requested that he be showered, rooms were never cleaned. Do not send anyone you care about to this place. The staff will lie to your face and not follow through on anything nor will they take care of your family like to you want!


    Response: I'm seeing this in my dad's care. He has bleeding sores from the staff not changing his Depends.

    Response: I beg to differ, my loved one was well taken care of--I would recommend to anyone.

    Response: My mother has been there for just a week & I am not impressed.
    I have witnessed exactly what the previous posters experienced.

    Where are the nurse's & CNA's when you need them? My mother's room & other residents rooms were ransacked by a wandering resident. Mind you, these residents are on the memory care unit. They should never be unsupervised. How could one resident mess up that many rooms without someone noticing?

    I could go on & on right now. As soon, as we find an alternative, we will be moving our mother.

    Response: Unfortunately, my Mother is here as I type. On the first day,we recognized all of the above and decided this was not a place to leave our Mom alone. Mom was completely bed ridden, could not move and barely coherent. CALL BUTTON WAS BROKEN. So, what did they do? They brought in a bell and told her she could ring if she needed help. Well, she rang the bell and no one came. We have had to be there all day, everyday and into the nights to render the care she is supposed to be getting from them. She couldn't move and the food orders showed she was completely independent and could feed herself. If we had not showed up, she would have not eaten. Staff seems to always be somewhere else when needed, they disappear a lot. The hospital sent her here, we had little choice in the matter. I WOULD KEEP LOOKING IF I WERE YOU.



    Description of QUARTERS AT DES PERES, THE in DES PERES, MO

    Number of Beds : 147

    Quarters At Des Peres, The, located in Des Peres, Missouri provides the following services: Nursing Home. It accepts the following payment methods: Medicare and Medicaid. Quarters At Des Peres, The has received 4 stars from Medicare and an average user review rating of 2 stars. Quarters At Des Peres, The has a very good hospital, Des Peres Hospital, located nearby, which scored a 87 out of 100 in its most recent Medicare review. The Quarters At Des Peres, The's nearest hospital is 2 miles away. The zipcode (63131) in Missouri, where Quarters At Des Peres, The is located, has an above average safety rating based on recent crime statistics. A more detailed description of the types of care for Quarters At Des Peres, The can be found here.

    QUARTERS AT DES PERES, THE is a nursing home. It provides medical nursing service for seniors with serious illnesses or disabilities twenty-four hours a day, delivered by registered nurses, licensed practical nurses, and certified nurse aids.

    Nursing care facilities cater to several types of patients: some patients require short-term rehab while recovering from surgery; others require long-term nursing and medical supervision. In addition, some nursing homes offer specialized care programs for Alzheimer's or other illnesses, or short-term respite care for frail or disabled persons when a family member requires a rest from providing care in the home. Please note that you can help compare nursing homes by looking at the Medicare ratings of a given facility (Medicare has a 5-star rating system for comparing nursing homes). There are various ways for paying for care in a nursing home. Make sure you know your loved one's Medicare and Medicaid eligibility, and understand how you can use tools like long term care insurance to pay for nursing home care.

    Source: SNAPforSeniors, Inc.

    Demographic Profile for DES PERES, MO, 63131

    People

    Male Population
    48.45%
    Female Population
    51.55%
    Median Age
    47.9 Years
    Average Household Income
    $121,975

    Cost Of Living
    Compared to the National Average

    Overall
    46% Above
    Cost of Food
    5% Below
    Utilities
    10% Below
    Miscellaneous
    1% Below

    Environment
    Provided By EPA; Closer to 100 is better

    Air Quality
    12.4 / 100
    Water Quality
    60 / 100
    Superfund Sites
    10 / 100
    Physicians per 100k
    387.5

    Annual Crime

    Violent Crime
    1
    Property Crimes
    4