Carmel Hills Healthcare and Rehabilitation Center

(866) 653-9337



  • Nursing Home
  • Short Term Care: Rehabilitation

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
Carmel Hills Healthcare and Rehabilitation Center
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User Reviews

09/09/2016  -  An Interested Visitor Writes:

The staff are stupid they call after my wife brother was to 61/2 hours after was to hospital they put the right phone number down they every one else accent her

03/03/2013  -  An OurParents User Writes:

My mother was sent there after surgery by Dr. Hux. She said the staff never came to check on her and when they brought her pills to take finally, they did not bring any water to take them. She checked out as soon as possible in the morning even though the staff tried to make her stay. I don't blame her. I can't believe they never even checked on her overnight so soon after surgery. This place is the pits.

11/21/2012  -  An OurParents User Writes:

Carmel Hills Healthcare and Rehabilitation Center is a large, for profit, nursing home with 194 beds based in Independence, MO. At last check, the facility had 134 residents indicating that it is 69% occupied which is about average within the state of Missouri. The provider accepts both medicare and medicaid programs, and provides resident counseling services.
This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Carmel Hills Healthcare And Rehabilitation Center, was 3 stars, which is a better rating than 58% of nursing homes in Missouri. Important to note that this facility has recently improved and has gone from 1 stars to 3 stars.
We have compared the detailed Medicare data for Carmel Hills Healthcare And Rehabilitation Center with other senior care providers in Missouri. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 08/14/2012.
To view the full report for this facility, and to understand more about its Medicare rating, go to here

07/17/2012  -  An OurParents User Writes:

They treat people with no respect at all the workers are under paid. I wouldn't put my worse enemy in that hell hole. The administrator don are racist unit coordinators are dumb as hell the staffing coordinator is worth 2 cents. Overall they need a whole new staff to run that building. Also with the administrator having 18 lawsuits

Response: there is not enough people there. The food sucks and th floors haven't been mopped for two weeks.

07/14/2012  -  An OurParents User Writes:

This place is a joke! Don't be fooled by the appearance of the place as it looks nice but the nursing staff is incompetent and rude! The director of nursing is condescending and has an excuse for everything... when caught in a lie documents were then falsified to attempt to cover up her lies. Medication errors happen daily. My grandmother was there following surgery and her incision got infected due to there inability to care for it. She fell on may occasions because she could not get the help she needed! Falls were not reported to family members and when confronted about this problems was lied to again! This place is a nightmare!!!!

01/16/2012  -  An OurParents User Writes:

My dad resided at Carmel Hills after a hospital stay for five months while we waited for a place to open up for him in the VA home. He started out on their 'closed unit' where I continually had to ask them for water for him to drink. At one point he had contracted an upper respiratory infection. When I visited I could tell by the dryness of his lips that he was dehydrated. He finally got the requested water after I talked with a social worker. Eventually they moved him off the closed unit but then moved him back because he exhibited aggressive behavior. They also upped his 'anxiety' mediation so that he was groggy or sleeping most times I visited him. When I queried the Social Worker about whether some of his aggressiveness might be due to rough treatment (or lack of assistance) by the staff (because it wasn't his norm to be aggressive unless pushed), the social worker dismissed it and gave other explanations. Now I wonder after seeing how much better he faired once we moved him to a new facility where the staff was seemed to be more attentive and caring. The worst incident while my dad resided at Carmel Hills, however, was the dental appointment they sent him to when he was clearly sick. They called me while I was on my way to meet him and told me 'he wasn't himself.' When I asked if they had taken his temperature before he left, they said they hadn't and suggested I have the dental staff take it when he got there! When I met him there, he was unusually disoriented and obviously not feeling well. The dentist sent him back to the nursing home without service. It turns out he had a urinary tract infection. This was just a few days before we moved him from that hell hole. At the new facility, they decreased his anxiety meds and kept him with the 'regular' population from the start. He interactive with staff and other residents; they really enjoyed him and vice versa... he was sad to leave when a place opened up for him at the VA home.

10/27/2011  -  An OurParents User Writes:

If you have family or friends that you care about, I would not recommend this facility. If you do your research you will find several wrongful death lawsuits that have been taken to court and won by families that have lost loved ones due to the negligence of this facility's administrator and its employees. If you are not white, the administrator discriminates against you. If you look at Missouri's Casenet, you will get verification of this information. The facility is deceiving, for it looks like a nice facility at first glance. If you complain, you get a nice little face to face with the administrator who tells you what she wants, while your concerns are received by deaf ears. My Grandma lived on the long term care side, we have since moved her. This place is a NIGHTMARE!!

Response: Oh by the way, the local firefighters and EMTs have named this place CARMEL KILLS!!!!!

05/02/2011  -  An OurParents User Writes:

Please beware! If you care about your family member you not allow them to reside here! Poor inattentive staff, wrongly and untimely administration of medication, facility reeks of urine and stool. Misguided administration only in the business for profit-so if your loved one is too much work then expect and eviction notice. Social worker is a joke. Please don't make the same mistake we did. It's an absolutely horrible place to be.

03/14/2011  -  An OurParents User Writes:

Please do your research. I know how hard it is to do in a crunch. I would NOT recommend this facility and I will NOT take any of my loved ones their again, My grandfather was only there for a week and it was the worst week of his and our lives. Improper medications and administration of medications, very little supervision and care, negative and hostile employees. Overall I am not sure how a place can stay in business by letting patients sit in urine and feces for several hours and refusing to help them to the restroom, not to mention the mistakes with the medication and just plain ignoring the patients needs. In the week we were their I did not see one smiling face from patients to employees. Please check it out before you use the facility.

12/31/2010  -  An OurParents User Writes:

This is a horrible place and they DO NOT take care of the people. A family member got 5 bed sores as they left them laying in feces and kept them sitting in a wheelchair all day long. DO NOT use this facility

01/19/2010  -  An OurParents User Writes:

needs lots of improvements

Response: I agree. Although I would rate them lower than a 1 star due to neglect of residents.

Response: Angry employees dont count! They give very good care at Carmel!

Response: What I mean is angry ex-employee remarks dont count. My mother is well taken care of. And I had her in 2 other local facilities.

Description of Carmel Hills Healthcare and Rehabilitation Center in INDEPENDENCE, MO

Number of Beds : 194

Carmel Hills Living Center is a professional care community in a quiet residential area of Independence, MO. This property offers individualized assisted living services. When seeking a long-term care solution, assisted living is geared toward individuals who want to live with some level of independence but need assistance. There are many reasons for living in an assisted living community. Research suggests that seniors who live near their peers and have a variety of social activities feel a greater sense of well-being. Assisted living provides senior-friendly housing and a caring staff. Other services you'll find include around-the-clock supervision and security, access to professional nurses, emergency call systems, help with daily living, and nutritious meals prepared by chefs. These communities typically provide linen service, housekeeping, transportation, and a calendar of social events. Carmel Hills Living Center is a community where you'll experience a comfortable new beginning with a dedicated staff. In this community, residents find a full range of assisted living services, as well as a helpful, caring staff. Assisted living offers help on an as-needed basis, with the goal of supplying the support required to stay as self-reliant as possible. Call today and discover how Carmel Hills Living Center is the perfect fit for seniors requiring assisted living services.



Community Services
  • Housekeeping
  • Laundry Service
  • Fire Sprinkler System
Personal Assistance
  • Foot Care
  • Activities of Daily Living (bathing, grooming, dressing, eating, etc.)
  • Catheter Management
  • Sitting, Standing, Walking
  • Toileting
  • Medication Management
Special Health Conditions
  • Colostomy or Urostomy

Demographic Profile for INDEPENDENCE, MO, 64050


Male Population
Female Population
Median Age
37.7 Years
Average Household Income

Cost Of Living
Compared to the National Average

23% Below
Cost of Food
8% Below
12% Below
4% Above

Provided By EPA; Closer to 100 is better

Air Quality
45.8 / 100
Water Quality
20 / 100
Superfund Sites
29 / 100
Physicians per 100k

Annual Crime

Violent Crimes
Property Crimes