The Villages of Jackson Creek

(866) 653-9337

3980 E Jackson Dr, INDEPENDENCE, MO


  • Assisted Living
  • Alzheimer's Care
  • Nursing Home

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits Yes
  • Long Term Care Insurance Yes
  • Subsidy Available No
The Villages of Jackson Creek
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User Reviews

12/17/2015  -  An OurParents User Writes:

This facility is absolutely TERRIBLE. They do not have enough staff to accommodate the amount of patients checked-in, but that does not stop them from taking on more. My mother was admitted to the rehabilitation center after her knee replacement surgery on a Friday at 5:30pm, she did not see a nurse or get any pain medication until 1:00am the next morning. She was told she was able to press the "call button" at any time and someone would come to her room and see how they could assist. I could have driven from my home in Blue Springs and helped her with her needs before anyone at this facility would be in her room to check on her. At one point, one of the assistants helped her to the bathroom, they told her they would be standing outside of her door in the hall and just to press the button and they would come back and help her off the toilet and back to her bed. They left her on the toilet for FORTY FIVE minutes. On average it took a nurse or tech at least 20 minutes to respond to her call button being pushed. Now, she is not a needy patient, at all. She only called or asked for help when/if she really needed it - to use the restroom, to be put on the CPM machine, to be given pain medication, etc. She was told by her doctor she needed to be on the CPM machine for her knee three times a day, for two hours each day. She was lucky to get on it twice a day, and if she did get placed on the machine three times the third time would be extremely late at night or in the wee hours of the morning. A nurse I came in contact with flat out told me she would never bring her mother there. Another nurse admitted each nurse is giving specific rooms, if lights are flashing on other rooms they won't go check on them if they aren't their patient. Such a terrible, terrible, terrible statement. I am shocked there are doctors and hospitals even recommending this place. Both my mother and I will be advising her doctor of the poor conditions here and recommended he never refer this facility to any more patients. Please do yourself a favor and choose another rehabilitation center. You will NEVER get the care and medical attention you require here.

09/21/2015  -  An OurParents User Writes:

I recently had a knee replacement and then for therapy, I chose the Villages of Jackson Creek in Independence, Mo. I learned about the “Villages” through a friend and also attended an open house there. I then decided this would be a good place for my recovery. I liked the layout of the place. A wall divides the two-person rooms, so you get some privacy. The entrance reminds me of Tuscany. After surgery, the shuttle picked me up at the hospital and when I got to the “Villages,” I immediately felt welcomed by the staff. The nursing staff was efficient, considerate, and always had a smile on their faces. There is also a doctor on staff. The food was “decent,” not like at home, but good. The physical therapy was excellent, with a caring and dedicated staff. Physical therapy can be tough, but necessary. I am walking quite well and I am keeping up with my “social” calendar. It’s not all therapy and watching TV. There are many activities that occur during the day. My social worker explained all my insurance coverage, and I was covered for everything. And it is extremely clean. And when I go get my other knee done, I’ll be sure to return to Villages of Jackson Creek. Good folks there!

  • Activities
  • Care
  • Cleanliness
  • Staff

    09/17/2015  -  An OurParents User Writes:

    Nursing, physical and occupational therapists are excellent! Director of meal planning created special high protein meals for my mother. He went the extra mile for her! We appreciate the expertise care that was given to her.

  • Staff

    09/17/2015  -  An OurParents User Writes:

    I visit frequently and observe a positive caring attitude. Staff know the residents personally and take time to individualize care. Very attentive to needs. Very uplifting atmosphere.

    09/17/2015  -  An OurParents User Writes:

    They give loving care to patients going through a difficult period of time in their lives. Jackson Creek was very kind to me. When it was time to go home I feel like I was leaving friends. IF one must be in a nursing home I recommend Jackson Creek. It is new, clean, close to the hospital, and the staff is caring.

    09/16/2015  -  An OurParents User Writes:

    My grandmother was supposed to be in there for 1-2 weeks for rehab to get her stronger after being the hospital for heart failure. Instead left on day 4 due to a medication mix up that led her back to the hospital where she died the next day. The first night she was there they gave her no meds or dinner for that matter and the last night she was there they gave her too many meds and she ended up hallucinating all night, crying and shaking from the inside out. This place is under staffed and sloppy when it comes to trusting your loved ones in their care. This cannot happen again to someone else's loved one!

    09/16/2015  -  An OurParents User Writes:

    I am constantly impressed by the warm welcome from all staff at the Villages of Jackson Creek. You can hardly get down the hall without someone smiling and greeting you. Staff are attentive and care very much for the residents. Activities are engaging. Therapy staff is WONDERFUL. Cannot say enough good things about the Villages!

  • Staff

    08/16/2015  -  An OurParents User Writes:



    09/20/2013  -  An OurParents User Writes:

    I work there and the lack of communication is HORRIBLE. I see patients neglected everyday and yelled at by other CNA's. State was just there this past week i hope they get a bad rating from them. I am in the process of looking for another job, until then i'm stuck there

    Response: Then don't go to monterey park cause that is all that is. How they got five stars, idk... But I up and left. Whole place was unprofessional, no communication, no respect, favoritism. It hurt me to watch how residents would get treated and be roughed so I left.

    11/21/2012  -  An OurParents User Writes:

    The Villages of Jackson Creek is an average sized, for profit, nursing home with 120 beds based in Independence, MO. At last check, the facility had 111 residents indicating that it is 93% occupied which is more than average within the state of Missouri. The provider accepts both medicare and medicaid programs, and provides resident and family counseling services.
    This nursing home and assisted living facility, is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for The Villages Of Jackson Creek, was 3 stars, which is a better rating than 58% of nursing homes in Missouri. Important to note that this facility has recently improved and has gone from 1 stars to 3 stars.
    We have compared the detailed Medicare data for The Villages Of Jackson Creek with other senior care providers in Missouri. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 02/03/2012.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here

    07/30/2012  -  An OurParents User Writes:

    Shiney new penny on the outside. Rough around the edges on the in. The place is hot...period. Nurses and CNA's are wonderful. Work very hard. I have found that the problems lie with upper management at this facility. The food is sub par...awful actually. The floors are sticky, trash cans full and overflowing. Understaffed. Basically a case of too many Chiefs and not enough Indians. This place needs to "CLEAN HOUSE" before things ever change. Start with head [email protected]%$

    05/21/2012  -  An OurParents User Writes:

    My dad went there for what was to be 5-10 days of aggressive physical therapy. Instead he contracted C-DIFF which is highly contagious in nursing homes - six weeks later he was not improving, getting worse everyday. We finally got him back at CenterPoint where he passed three days later. I just keep thinking if we didn't take him there, he would still be here.

    Response: I'm sorry about the loss of your dad. but sadly c-diff as you said is VERY contagious and can also be contracted through the hospital, which is where most of the people who come to a nursing home that have it get it. I work there, i hate it there but still i don't think it would have made a difference where he went.

    Response: Two years later, I still drive by and wished we would have just brought him home for his 5-10 days of rehab. I see C-Diff as being rampant as the only one that really covered themselves were the ones emptying trash. not the ones picking up his food trays or touching him, giving his meds, and how many other previously infected patients they touched previous, that could have passed this to him. still think the care should have been more conservative, and maybe he wouldn't had to have to suffer from this rampant sickness in nursing homes.

    03/19/2012  -  An OurParents User Writes:

    Villages is a beautifully designed stage! But it is just a facade. The Rehab care at the Villages is horrible, uncaring and very un-professional. We have had issued with many medical & medicine errors. Patients are generally discharged to hospitals, ICU units and at best in worse shape than when they arrived at Villages. Sooo many bad issues stay away.

    Response: Amen to that. I'm seeing the same things you did. Unfortunately my mom is stuck there for the time being until something else opens up. She has even missed meals and no one cared. She has been in dirty clothes because she's unable to get clean clothes from the too small rooms. This place is a nightmare. I agree with this review...stay far far away.

    01/17/2012  -  An OurParents User Writes:

    Lack of communication

    10/11/2011  -  An OurParents User Writes:

    My Aunt was here for 10 days and her surgical dressing was not changed properly, the physician was not notified of her changing condition. The staff rarely identified themselves and it was difficult to distinguish between food service and nursing. Her bed was not changed for days even though she had a leaking wound.
    I addressed my concerns with the DON, and even though she assured me this would be addressed, it was not.
    My aunt was then readmitted to the hospital where she had to undergo two more surgeries to treat the infection she contracted while at this facility.
    The hight point of her stay was the excellent physical therapy staff. But if a patient dies of infection, no amount of PT will help that.

    09/16/2010  -  An OurParents User Writes:

    Rehabilitation Therapist are wonderful

    Description of The Villages of Jackson Creek in INDEPENDENCE, MO

    Built In 2008 , Number of Beds : 120

    What is senior living? Both words in this phrase are essential, but the key is “Living!” Simply put, senior living is for those age 55 and older who still want to get everything they can out of life—with excellent value, excellent care, and excellent times. It means an engaged, satisfied lifestyle based upon your wants and needs. For some it means independent living, a way to live as usual but without the hassles of home ownership or maintenance. For others it means assisted living, a type of retirement community that still emphasizes your freedom and independence, but always with a ready, friendly staff to assist as needed. For those requiring more intensive help with physical needs or with Alzheimer’s or dementia, senior living means nursing care and memory care. Senior living offers comprehensive continuing care, where retirees can “age in place,” moving from one form of care to another as needed. Finally, senior living also means in-home care, where trained staff help retirees in their current home.



    Parking & Transportation
    • Transportation Provided by Facility
    • Resident Parking
    • Guest Parking
    Community Services
    • Activity Director
    • Beautician/Barber
    • Clubhouse/Meeting Rooms
    • Designated Family Visiting Area
    • Guest Dining
    • Housekeeping
    • Laundry Service
    • Maintenance Director
    • TV/Media Room
    Dining Options
    • Breakfast
    • Lunch
    • Dinner
    • Snack
    • Family Style
    • Room Service as Needed
    • Low Sugar
    • Low Sodium
    • Vegetarian
    • 24 Hour Controlled Access
    • 24 Hour Up and Awake Staff
    • Door Alarms (for exit seekers)
    • Emergency In-Room Call System
    • Fire Sprinkler System
    Personal Assistance
    • Activities of Daily Living (bathing, grooming, dressing, eating, etc.)
    • Catheter Management
    • Foot Care
    • Sitting, Standing, Walking
    • Toileting
    • Medication Management
    Behavioral Support
    • Hits, Kicks, or Acts Physically Aggressive
    • Yells, Curses, or Acts Verbally Aggressive
    • Does Not Sleep Through the Night
    • Becomes Disoriented (e.g. Sundown Syndrome)
    • Paces or Rummages Habitually
    • Seeks exit or Tries to Leave
    • Wanders
    • Needs Prompting for Their Personal Care
    Special Health Conditions
    • Arthritis
    • Asthma
    • Breathing Support with Oxygen
    • Broken Bones
    • Cancer
    • Colostomy or Urostomy
    • Depression
    • Developmental Disabilities
    • Emphysema or Other Lung Disease (COPD)
    • Heart Disease or Heart Failure
    • Immune Deficiency
    • Monitored Intake of Food and Liquids
    • Osteoporosis
    • Stroke
    • Tendency To Fall
    • Diabetic Diet
    • Oral Medication
    • Insulin Injection Staff-Administered
    On-Site Therapy
    • Adult Day Care
    • Dental Care
    • Eye Care
    • Occupational Therapy
    • Physical Therapy
    • Restorative Therapy
    • Speech Therapy
    • Support Groups for Families or Caregivers
    Memory Care Services
    • Family Members Able to Join at Mealtime
    • Family Members Able to Participate in Care Plan
    • Specialty Trained Staff
    • Safe Wandering Areas
    • Regular Assessments by Interdisciplinary Staff
    • Environment That is Easy to Navigate
    • Daily Planned Recreational and Social Activities
    • Activities Tailored to Residents’ Abilities
    • Dementia Stage 1
    • Dementia Stage 2
    • Dementia Stage 3
    • Dementia Stage 4
    • Dementia Stage 5
    • Dementia Stage 6
    • Dementia Stage 7

    Demographic Profile for INDEPENDENCE, MO, 64050


    Male Population
    Female Population
    Median Age
    37.7 Years
    Average Household Income

    Cost Of Living
    Compared to the National Average

    23% Below
    Cost of Food
    8% Below
    12% Below
    4% Above

    Provided By EPA; Closer to 100 is better

    Air Quality
    45.8 / 100
    Water Quality
    20 / 100
    Superfund Sites
    29 / 100
    Physicians per 100k

    Annual Crime

    Violent Crimes
    Property Crimes