The Neighborhoods at Quail Creek

(866) 653-9337



  • Nursing Home

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance Yes
  • Subsidy Available No
The Neighborhoods at Quail Creek
1514 W LARK ST
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User Reviews

09/09/2014  -  An OurParents User Writes:

The nursing staff in the Cedars neighborhood was very good. The social worker assigned to that unit was worse than useless. She waited until the 97th day (a Friday before a holiday) to tell us that my dad's "100 days of coverage" was up and he would have to be out Monday. When I pointed out that we had no place to put him and Monday was a holiday so administrative people would be impossible to reach I was told "oh well, he can stay till Tuesday then". We had to take dad to his house and my husband lost his job because he asked for a leave of absence as dad could not be left alone. QC didn't help us get set up with wound care supplies, I had to go buy a wheelchair, a walker and a stool extender thingy. The lack of communication with the social worker assigned to dad was/is appalling. The nursing staff and staff doctor were good.

  • Care

    03/26/2014  -  An OurParents User Writes:

    Do not work for this place. Someone should post a lawsuit against this company for the way they treat their employees. No wonder they are not happy. This will certainly reflect on the residents. I cannot believe that a company of this size would allow their management team to be so cruel.

    05/30/2013  -  An OurParents User Writes:

    Do not have a very good understanding of the dementia process and how to work with folks that have dementia.

    05/23/2013  -  An OurParents User Writes:

    My dad lived at Quail Creek for 5 years before he passed away. I will recommend this establishment to everyone I come in contact with. The staff on Redbud always went out of their way to may sure Dad had anything he desired!

    04/24/2013  -  An OurParents User Writes:

    My father was at Quail Creek after a fall at home. He came there for rehab. I did not have any complaints and would recommend to everyone.

    03/24/2013  -  An OurParents User Writes:

    My husband and I started working for The Neighborhoods at Quail Creek before they opened their doors. In the beginning everything was great. Now they are no different than any other nursing facility. They treat their employees like dirt. My husband was working 2 jobs. Third shift at Quail Creek then he'd deliver mail the next morning. He got offered a different position at the Post Office and decided to take it and put in his 2 week notice. He was working both jobs back to back for several days in a row and physically couldn't do it anymore and quit 4 days before his notice was up. We were aware that any unpaid wages would be dropped down to minimum wage (which I think is unfair considering that CNA's don't get paid enough as it is). During this time the company had already cut my husband a check (before he quit) and it was waiting for him to pick up. When he received it he didn't get the original check he was supposed to get. The administrator Michelle Brown (who's already been under investigation for ethics) decided to personally write him a check with $250 less than what he was supposed to get. We couldn't believe it. The company had already paid him! What she did was dirty. We have 4 children and two are having a party this weekend. She not only stole from my husband, but she stole from my kids. He still had another check he needed to pick up and that was the one that was expected to be garnished. I don't see how they can do this. Of course corporate big wigs could care less about a CNA. They are all about the money. If they treat their employees poorly then how do you think they will take care of the residents? In the end it's the residents who suffer because nobody will want to work there with the way they treat people. Even if what they did was "legally" right its unethical and lacks in integrity. There are some great employees at Quail Creek who deserve better than this. I don't understand how they can be in the business of helping people then do them this way. Don't let the fancy building fool you. The people running it are crooks.

    11/21/2012  -  An OurParents User Writes:

    The Neighborhoods at Quail Creek is an average sized, for profit, nursing home with 112 beds based in Springfield, MO. At last check, the facility had 80 residents indicating that it is 71% occupied which is about average within the state of Missouri. The provider accepts both medicare and medicaid programs, and provides resident counseling services.
    This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for The Neighborhoods At Quail Creek, was 4 stars, which is a better rating than 86% of nursing homes in Missouri. Important to note that this facility has recently improved and has gone from 3 stars to 4 stars.
    We have compared the detailed Medicare data for The Neighborhoods At Quail Creek with other senior care providers in Missouri. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is higher than average; Certified nursing assistant (CNA) hours per resident per day is higher than average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is higher than average. The most recent health inspection was on 10/14/2011.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here

    05/10/2012  -  An OurParents User Writes:

    The Physical Therapy dept. is very good I have NO complaints with them.... The nursing care is below average,when I came over in the evening 5pm,the water at the bedside was warm, the food is made for a diabetic or for someone with CHF.I never seen a nurse come in and check,the medication aid was RUDE,the fat one,and the little black cmt was wonderful

    02/09/2012  -  An OurParents User Writes:

    My husband and I toured the facility in the fall of last year. Though the staff was friendly enough and we were met within moments of entering the facility by the marketing director, we found the facility to be beneath our expectations from what we had heard the facility to be. The DON seemed unfriendly and somewhat rude in his refusal to meet with us due to his statement of being too busy. As far as the rest of the staff, some employees seemed to be disgruntled and in a rush, at least those that appeared to be hands on with the residents while the nurses appeared to be relaxed and grouped in their work stations. Those redsidents able to provide self care seemed somewhat satisfied while those less fortunate seemed withdrawn and in solitude. I do agree with the one family post that the office workers seemed a little overdressed and appeared more like going to a party than to work. It would be my opinion that the elderly are from a generation of more reservation and conserativness in dress and behavior, therefore I found the appearance of the office staff to be of distaste for a long term care facility. Overall the nurse aids seemed to be overworked and the rest underworked. Beautiful facility in appearance,well maintained inside and out, loved the idea of smaller individulized living quarters, just not much comfort or confidence seen in the nursing department. Main reason for our decision to look else where? Rudeness from the DON right off the bat, residents sitting alone in various areas throughout the facility and lack of compassion from staff and lack of professonal dress by office staff. Numer ONE reason, Residents overall did not appear happy.

    01/07/2010  -  An OurParents User Writes:

    cold staff

    Description of The Neighborhoods at Quail Creek in SPRINGFIELD, MO

    Built In 2006 , Number of Beds : 112

    Whether you seek services in your own home, or you'd like to start an exciting new chapter in life with the support, amenities, and accommodations you need, senior living has a solution for you. Senior living has many options along a wide care spectrum, from independent living to nursing home care to continuing care.



    Parking & Transportation
    • Transportation Provided by Facility
    • Resident Parking
    • Guest Parking
    Languages Spoken
    • English
    • Dogs
    • Cats
    • Birds
    Community Services
    • Activity Director
    • Beautician/Barber
    • Clubhouse/Meeting Rooms
    • Computer/Internet Access
    • Concierge
    • Designated Family Visiting Area
    • Guest Dining
    • Housekeeping
    • Laundry Service
    • Library
    • Maintenance Director
    Housing Options
    • Shared Room
    • Private Bedroom with Private Bath
    • Cable Hook Up
    • Private Telephone Line
    • Wheelchair Accessible
    Dining Options
    • Breakfast
    • Lunch
    • Dinner
    • Snack
    • Restaurant Style
    • Family Style
    • Ethnic Meals
    • Gluten-Free
    • Low Sugar
    • Low Sodium
    • Vegetarian
    • 24 Hour Controlled Access
    • 24 Hour Up and Awake Staff
    • Door Alarms (for exit seekers)
    • Emergency In-Room Call System
    • Fire Sprinkler System
    Personal Assistance
    • Activities of Daily Living (bathing, grooming, dressing, eating, etc.)
    • Catheter Management
    • Foot Care
    • Sitting, Standing, Walking
    • Toileting
    • Medication Management
    Behavioral Support
    • Becomes Disoriented (e.g. Sundown Syndrome)
    • Paces or Rummages Habitually
    • Seeks exit or Tries to Leave
    • Wanders
    • Needs Prompting for Their Personal Care
    Special Health Conditions
    • Arthritis
    • Asthma
    • Breathing Support with Oxygen
    • Broken Bones
    • Cancer
    • Colostomy or Urostomy
    • Depression
    • Emphysema or Other Lung Disease (COPD)
    • Heart Disease or Heart Failure
    • Management of an I.V.
    • Management of a Feeding Tube
    • Monitored Intake of Food and Liquids
    • Osteoporosis
    • Stroke
    • Tendency To Fall
    • Severe Brain Injury
    • Diabetic Diet
    • Oral Medication
    • Insulin Injection Self-Administered
    • Insulin Injection Staff-Administered
    On-Site Therapy
    • Eye Care
    • Mental Health Counseling
    • Occupational Therapy
    • Physical Therapy
    • Restorative Therapy
    • Speech Therapy
    Memory Care Services
    • Family Members Able to Join at Mealtime
    • Family Members Able to Participate in Care Plan
    • Specialty Trained Staff
    • Safe Wandering Areas
    • Regular Assessments by Interdisciplinary Staff
    • Environment That is Easy to Navigate
    • Daily Planned Recreational and Social Activities
    • Activities Tailored to Residents’ Abilities
    • Dementia Stage 1
    • Dementia Stage 2
    • Dementia Stage 3
    • Dementia Stage 4
    • Dementia Stage 5
    • Dementia Stage 6
    • Dementia Stage 7

    Demographic Profile for SPRINGFIELD, MO, 65802


    Male Population
    Female Population
    Median Age
    33.9 Years
    Average Household Income

    Cost Of Living
    Compared to the National Average

    19% Below
    Cost of Food
    Equal to
    17% Below
    6% Below

    Provided By EPA; Closer to 100 is better

    Air Quality
    78.6 / 100
    Water Quality
    86 / 100
    Superfund Sites
    63 / 100
    Physicians per 100k

    Annual Crime

    Violent Crimes
    Property Crimes