Missouri River Manor

(866) 653-9337

1130 17 Th Ave S, GREAT FALLS, MT


  • Nursing Home
  • Skilled Nursing Facility

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
Missouri River Manor
1130 17TH AVE S
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User Reviews

04/27/2017  -  An Interested Visitor Writes:

The staffing ratio at this facility does not allow nurses to give proper and quality care. The nurse has to pass meds and complete assessments in PCC. Complete an admission on some days as well as dealing with patients requests and concerns. There is not enough time to complete everything to a gold standard. The DON does not listen to the employee concerns and seek to find a solution for them to have a better work environment. Plus, the charting system is a mess with partial electronic and partial paper. Charting a narcotic in 3 different places. The food is terrible. Plus, a CNA left a resident in the bathtub alone and he almost drowned. Seek care elsewhere.

03/06/2017  -  An Interested Visitor Writes:

Jolene Walker, the Executive Director of Nursing at this facility, exhibits what is referred to in the American Psychiatric Association's Diagnostic and Statistical Manual (DSM-5, Cluster B) as a "Narcissistic Personality Disorder”; If an individual has 5 out of the 9 they have a confirmed diagnosis of this illness. Many individuals have “traits” of narcissism but only about 1% of the population has clinical NPD.

Summary : A pervasive pattern of grandiosity (in fantasy or behavior), need for admiration, and lack of empathy, beginning by early adulthood and present in a variety of contexts, as indicated by five (or more) of the following:

1. Has a grandiose sense of self-importance (e.g., exaggerates achievements and talents, expects to be recognized as superior without commensurate achievements).

2. Is preoccupied with fantasies of unlimited success, power, brilliance, beauty, or ideal love.

3. Believes that he or she is “special” and unique and can only be understood by, or should associate with other special or high-status people (or institutions).

4. Requires excessive admiration.

5. Has a sense of entitlement.

6. Is interpersonally exploitative.

7. Lacks empathy: is unwilling to recognize or identify with the feelings and needs of others.

8. Is often envious of others or believes that others are envious of him or her.

9. Shows arrogant, haughty behaviors or attitudes.


1. People with NPD are extremely sensitive and insecure. They psychologically require constant compliments and acknowledgement because they do not have their own internal self-esteem. They need to get it from others.

2. If someone does criticize them, it triggers this deep and painful lack of self-esteem and they MUST lash out to relieve the pain of the criticism.

3. They have only two modes: They are either fully your friend and love you or you are their enemy and they will do everything to discredit you or humiliate you. They can’t help it. The pain of having someone in their circle who does not approve of them or acknowledge them, (almost constantly), is too great.

4. There are only two ways to deal with someone with NPD, and they are both dangerous. There is no healthy way of interacting with someone with this affliction. If you criticize them they will lash out at you and if they have a great deal of power, that can be consequential. If you compliment them it only acts to increase the delusional and grandiose reality the sufferer has created, causing him to be even more reliant on constant and endless compliments and unwavering support.

5. Because they crave the attention and approval of others they develop great capacity to engage and entertain and can be quite charismatic, even to the point of developing a cult-like following.

6. Someone with NPD will NEVER get along with anyone who criticizes them.

7. Someone with NPD will NEVER hire (and will fire) anyone who criticizes him. Therefore, and because they believe they know better than almost everyone else, they have a very hard time listening and taking any advice.

Response: As an employee at MRC, I am offended at these comments I have read on here. I really hope that you all no longer work for the facility as you are or were part of the problem- I know one the wroterd and can say that you should have retired long ago as you weren't meant for this job. If you do work there, then maybe you should quit if it's so horrible. MRC is trying to move forward as a facility and it is or was people like you that continue to hold it back. I know plenty of people there who care for every single resident and patient- those are the important ones that work as a team. As we are all a team here, but it seems some of you can't work as a team. Along with many others, nursing staff is finally being held accountable for some of their actions that should have been addressed many years ago. The Admin does not short staff the facility to get a bonus as some of you may believe. And money does not supercede residents and patient cares. As everyone is not perfect, even yourselves, there is work to be done. So if you aren't up for the job then get the heck out. As for the DON- if every single nurse and CNA did their job in this facility as they are required to do and wouldn't treat it as an option, then she and other parts of staff would be able to do their jobs fully instead of yours and theirs. As some of you cant even complete the task that your assigned to. Some of you are so involved in the drama, you can't even do your jobs. Get out or be part of the solution!!

Response: I continue to work at MRC, and the above response was written by the ex-Director of Nursing, who was forced to resign from her position. We lost many dedicated and wonderful staff members because of this person, and I'm truly sorry that she was hired in the first place. We are currently looking for a new Director of Nursing, and I can only hope and pray that the next person hired has the expertise and people-skills necessary to perform her/his job in a competent manner.

Response: Hah. That response was not written by the ex-director of nursing as it was written by this writer. And if you continue to work at MRC, as I am currently still there, then you would understand that those problems you were (and still are) seeing we're not her fault. Since we continue to struggle with the same issues. However, no nurse is being held accountable, yet again. Excuse after excuse is made for many of you. Some of you can't even help your CNAs on the floor when they need it because you are "above" that. Some of you brag that you do everything when in fact I know you don't. I'm not even a nurse and I can tell you who isn't doing their job right. So pull your heads out of your behind and do what you are supposed to be doing, which is giving the best care to our residents and patients. If you don't like it then leave. I love my job here and if you don't, then we don't need people like you!

03/04/2017  -  An Interested Visitor Writes:

Since the hiring of Jolene Walker as the new Executive Nursing Director in September, 2016, this facility has gone from bad to worse. Staff members are now forced to work in a hostile environment, where registered nurses (RNs) and certified nursing assistants (CNAs) are routinely bullied and scorned by the Executive Nursing Director; this directly affects adequate patient care. Mass staff resignations due to the ongoing difficulties with the Executive Nursing Director has overtaxed remaining staff members to the breaking point; recently, staff members were threatened with punitive action if they refused to work overtime hours and/or they refused to come to work on their scheduled days off. Complaints and pleas to the Center Executive Director, Randy Edwards, have fallen on deaf ears. All of this internal friction has degraded patient care, and reports to state authorities have been made.

  • Staff

    Response: As a current employee of this place, I totally agree with this review, and would go even further - it's dangerous to admit a loved one here. Cutting costs and cutting corners to save money (so that the Center Executive Director and the Excutive Nursing Director can receive large bonuses at the end of the year) endangers patient care. Wonderful nurses and CNAs have recently quit, which has caused a crisis in morale and further degrades our attempts to provide the best care possible for our patients.

    Response: The statements about Jolene Walker are true and then more. She has negligently caused the death of a male patient on the Horseshoe in February. She started an IV of an expired solution of D5W in NS. This man received a 1000cc of this solution in less than 2 hours. Jolene Walker did NOT an infusion pump. She purposely let this patient receive an "open flow" of this expired solution. She also threatened a CNA to work on this same unit with a fever of over 101 degrees. Jolene Walker has threatened over half the nurses by saying she'll turn them in for narcotic theft. Most CNAs are threatened with punitive action if they aren't working overtime she demands. Many of the patients are not eating because there's not enough staff to hand feed those who can't feed themselves. The be behavior of Jolene Walker is CRIMINAL!!! Why aren't authorities doing anything? This was reported. Why is nothing being done?

    08/28/2013  -  An OurParents User Writes:

    After working there I don't think I would send my worst enemy to work there. The number 1 concern for them is money. While there are some kind and caring employees, it really doesn't matter when they are constantly short-staffed and cutting corners. They do not have enough employees to take care of the amount of residents they have, especially on the rehab wings. They also have several employees on the rehab wings that constantly say nasty things to the less cognitive residents on the halls. Once when I reported a fellow employee for calling a resident with a broken hip "fat, old b$%#%", I was told "She's always kind of in a bad mood". The vast majority of the CNAs there are only there for a paycheck, and it shows. Another time one of the CNAs discovered that one of the mattresses a resident was bed bound to was filled with poop and had molded over. When reported they were told "Those mattresses are $2,000 a piece, don't through it away. Just spray it out." A bed that is completely rotted through with poop is supposed to go back. That is disgusting. I am sorry, but you have to be a truly uncaring individual if you ever put anyone in this filthy place. After working there a few years and seeing what goes on, I always advise people not to put anyone here if they want them to stay alive very long.

    11/21/2012  -  An OurParents User Writes:

    Missouri River Manor is a large, for profit, nursing home with 278 beds based in Great Falls, MT. At last check, the facility had 147 residents indicating that it is 53% occupied which is less than average within the state of Montana. The provider accepts both medicare and medicaid programs, and provides resident and family counseling services.
    This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Missouri River Manor, was 1 star, which is a lower rating than 87% of nursing homes in Montana.
    We have compared the detailed Medicare data for Missouri River Manor with other senior care providers in Montana. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 08/30/2012.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here

    03/28/2011  -  An OurParents User Writes:

    My grandfather has received truly horrific care at this "storage locker" of people. They put him away in a room and didn't bother checking on him for days!!! The head nurse, Tami, was the rudest, coldest, awful human being I have had the displeasure of dealing with. She acted as if it was a huge inconvenience to check on my grandpa and that was only when staff could find her to ask permission for every little thing. He is supposed to be in there for cardiac rehab and in the five days he's been there, they have gotten him up ONCE for a walk when he should be up every 2 hours. They don't care about anything other than collecting their money. They lock these patients up and forget all about them.

    09/18/2010  -  An OurParents User Writes:

    This place doesn't even deserve one star! PLEASE DON'T SEND ANYONE YOU LOVE TO THIS PLACE!!!! It is truly aweful, I don't know how they are open. Everyone blames someone else! Even Tina who is suppose to be kinda in charge, knows nothing about where what and why! How is this safe? It's Terrable. Please look at the state report it's free at Healthgrades! NOT AN OPTION! The state should shut it down!

    Description of Missouri River Manor in GREAT FALLS, MT

    Number of Beds : 278

    Move your loved one into Missouri River Manor, a warm, respect-filled assisted living and rehab community, and get the best care available in Great Falls, MT. Assisted living offers a warm, supportive, and nuturing atmosphere for individuals who require some help but still want to keep their self-reliance. Assisted living is advantageous for seniors. Studies reveal that living near peers and participating in social activities leads to a more fulfilling life. With assisted living, you'll find senior-friendly living options and a dedicated staff. Communities have additional services that include 24-hour supervision and security, emergency response systems, access to licensed nursing care, chef-prepared meals, and assistance with grooming, dressing, and bathing. Housekeeping, laundry, social programs, and local transportation are usually provided, too. Missouri River Manor provides a low-maintenance lifestyle and the assistance seniors need to enjoy retirement. In this community, assisted living and rehab services are provided. An assisted living community provides help when necessary with the goal of supplying the services required to stay as autonomous as possible. For help with your questions about Missouri River Manor, call a care advisor today.

    Source: OurParents.com

    • Fire Sprinkler System

    Demographic Profile for GREAT FALLS, MT, 59405


    Male Population
    Female Population
    Median Age
    37.3 Years
    Average Household Income

    Cost Of Living
    Compared to the National Average

    6% Below
    Cost of Food
    13% Above
    4% Below
    7% Above

    Provided By EPA; Closer to 100 is better

    Air Quality
    98.9 / 100
    Water Quality
    31 / 100
    Superfund Sites
    88 / 100
    Physicians per 100k

    Annual Crime

    Violent Crimes
    Property Crimes