Albuquerque Heights Healthcare and Rehabilitation

(866) 653-9337

103 Hospital Loop Ne, ALBUQUERQUE, NM


  • Nursing Home
  • Short Term Care: Rehabilitation

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
Albuquerque Heights Healthcare and Rehabilitation
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User Reviews

04/21/2017  -  An Interested Visitor Writes:

Awful facility, disorganized, non-caring. Even the response on the web page is totally uninformed and does not apply to the review. Typical.

08/19/2014  -  An OurParents User Writes:

I was employed at this facility and left it because I was ashamed to be associated with it. Poor management trickles down. I overhead on more than one occaision the staff being berated by the administrator. The emphasis was not on patient care or safety but on how to save another nickel. I witnessed such poor caretaking including a pt actively having a stroke and not having staff report it. I would rather struggle with a family member at home than allow them to be institutionalized in such a place. Staff turnover was incredible due to the way they were treated. Care inconsistent. There are much better facilities in this city.

  • Care
  • Management

    12/21/2013  -  An OurParents User Writes:

    I am currently a surveyor for CMS inspections and will hopefully bring this facilty up to excellant standards. I know that there are miscommunications and hopefully with new management the trust of resident families will become excellant again.

    08/18/2013  -  An OurParents User Writes:

    I would stay away from this facility at all costs. I had terrible experiences there. Their control and record keeping of medicine dispensing is awful. I was in pain for 16 hours and was told that I could not get more pain medication as I had had what I was supposed to have. Of course, they just could not keep track of what patients' were getting and I should have been able to get the pain medication hours before. I suffered needlessly for hours. They also almost gave me medication that was not for me. I refused it so I was lucky.
    They were supposed to do rehab, Physical Therapy but cancelled multiple times.
    There were constant problems. Even the list of medications I was taking home were wrong. I would not sign for them until the list was corrected.
    There was water on the floor yet no one moved to wipe it up until my friend asked them do wipe it up.
    These are only a few of the problems at this facility.
    Don't be deceived by the physical environment which looks nice. The only good thing was the food.

    Response: That was an unfortunate experience you had. There are many things that are simply corrected or explained though. Medications are very controlled and would have reported to a higher authority, and depending on the manufacturer, sometimes come in different colors even,which is common if you've ever changed pharmacies. I Would actually ask those things if I had that for not having recieved therapy...I wouldve reported as well....most therapy departments are very diligent in proving service...usually therapy is provided except for circumstances where the pt is either refusing service, not approriate for therapy or just no forseeable benefit. the regulations-I've looked into are very clear, medicare won't keep paying for services that a pt declines 4/5 days a week. As for pain medication if say the pt had been medicated every 4 hrs already on a schedule, the nurses seem to do their part well..but a disagreement w any provider as far as something that important is a good reason for a higher authority to intervene. sometimes people aren't awawe that their list of medications had changed when the were in the hospital...its too bad that sometimes people see those changes to our benefit as errors though.

    04/17/2013  -  An OurParents User Writes:

    If you love your parent/s DO NOT put them in this crap hole. My mother was there , thre first day they left her in her room and her neph bags were full and hanging off her bef and she was crying because they were hanging off the bed and were pulling. Her ileostomy bag was so full and she had been asking since the morning for someone to empty them and they would say Ill be right back and would never return. My mom then had several mini stroke one day and couldnt talk. Someone dialed the phone for her n she hung up on me after a short babble. I waited a bit thinking she was sleeping. I called the nurse and she said she didnt know and hadnt checked on her even tho she had been on the floor for a hour. If i hadnt of called and alerted them they wouldnt of know for hours and she could of died. NO ONE called me. A lady named Jan whos the head of the nurses promised me anwsers and would call in a day or two. Never cslled. If they hadnt of tried to keep some of her personal items she would if never called. Her anwsers were lies. Bottom line this place is horrible. My mother also became septic in there care.
    Shannon Brown

    11/21/2012  -  An OurParents User Writes:

    Albuquerque Heights Healthcare and Rehabilitation is an average sized, for profit, nursing home with 134 beds based in Albuquerque, NM. At last check, the facility had 124 residents indicating that it is 93% occupied which is about average within the state of New Mexico. The provider accepts both medicare and medicaid programs, and provides resident and family counseling services.
    This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Albuquerque Heights Healthcare And Rehabilitation, was 2 stars, which is a lower rating than 63% of nursing homes in New Mexico. Important to note that this facility has recently detriorated and has gone from 3 stars to 2 stars.
    We have compared the detailed Medicare data for Albuquerque Heights Healthcare And Rehabilitation with other senior care providers in New Mexico. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 06/01/2011.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here

    07/14/2012  -  An OurParents User Writes:

    slow response to nurse call light,without changing left soiled bed for 2 days without changing, patient fell out of bed slow response for help no incident report filed, no or very little follow up for in house treatments. broken tv never fixed many more concerns about care and safty of patients one star is more than a generous rating

    05/13/2012  -  An OurParents User Writes:

    Errors made in medicine, often did not follow through on ordered items.

    Description of Albuquerque Heights Healthcare and Rehabilitation in ALBUQUERQUE, NM

    Number of Beds : 134

    With skilled, warm rehab services, Laurel Heights Healthcare is located in a comfortable area of Albuquerque, NM. Laurel Heights Healthcare helps seniors find the worry-free lifestyle they want. There are rehab services available in this community. For help on finding the perfect senior living option for you, call today.


    • Fire Sprinkler System

    Demographic Profile for ALBUQUERQUE, NM, 87102


    Male Population
    Female Population
    Median Age
    34.6 Years
    Average Household Income

    Cost Of Living
    Compared to the National Average

    7% Below
    Cost of Food
    2% Above
    7% Below
    1% Below

    Provided By EPA; Closer to 100 is better

    Air Quality
    77.3 / 100
    Water Quality
    47 / 100
    Superfund Sites
    20 / 100
    Physicians per 100k

    Annual Crime

    Violent Crimes
    Property Crimes