North Westchester Restorative Therapy and Nursing Center

(866) 870-8999

3550 Lexington Ave, MOHEGAN LAKE, NY


Services

  • Nursing Home
  • Skilled Nursing Facility
  • Continued Care Community

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
North Westchester Restorative Therapy and Nursing Center
Work
3550 LEXINGTON AVE
MOHEGAN LAKE
NY
10547
USA
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User Reviews

10/10/2016  -  An Interested Visitor Writes:

My father has been in and out of this place... Staff is okay not great, nurses okay, Doctor okay. Social workers are phony and pretend they care but you are just another number in there eyes.

Westchester Restorative:

Filthy fridge And room
Duct tape around air unit
Dusty tv
Dusty tables
Floors are filthy
Dirty gloves always thrown on floor
Holes in sheets
Wheelchair filthy
Spots on lampshade
Blood on floor
Urine smell throughout room and hallways
Social Worker ignores my calls
(Donna)
Social worker has audacity to lie directly in my face
Administrator awful
Dr. Asante ignores my calls
They continue placing food on table while table is dirty
People in hallways totally ignored by staff-so sad

Where are these 5 stars coming from?



06/24/2016  -  An OurParents User Writes:

There is nothing I like about this place. My Dad, who was very old but still had all his senses, was in there before he died and the care was horrible. The staff wouldn't take him to the bathroom and was scolding me to try and make him eat. When he passed away a woman that worked there told me that I had to get him out of there at once otherwise he was going to start to stink. I couldn't stop crying. They were treating him like he was just another body, but that body was my Dad. I wouldn't send my dog there.


Response: I totally agree. I'm so sorry about you're father.

The room is filthy
Fridge filthy
Holes in sheets
Social worker Donna is a liar and a fraud
Smoking allowed outside near non-smokers

There are so many things to list...this place is disgusting! Complaining to NY health dept tomorrow.


12/28/2015  -  An OurParents User Writes:

Though my above responses are positive. What this user complained about is true. and at night the place was like a ghost town. the aides (not yours) would clear your button to contact someone, so the laziness is there. sometimes they tell me that they have 9 people to take care of. and since I had a broken shoulder I was not a priority. I never left with the staff meeting with me. The social worker Donna stopped at my door and told me I was leaving tomorrow (12/26/2015). Tomorrow was a Sunday and got no help or anything. They wanted me out of the door at 9:ooam the next day. No warning, no nothing. So I am home now with no support, and they knew that I was alone.
This is not the way it should have been.

Liked:
  • Activities
  • Amenities
  • Cleanliness
  • Food

    Response: I agree. They let you leave after they make a ton of money off you. Donna is a total idiot.

    They don't care. I hope you're better now.


    12/12/2015  -  An OurParents User Writes:

    Horrible. Patients have to call for help, no one comes, most of the aides are lazy. My aunt liked physical therapy.

    Liked:
  • Activities

    Response: True about therapy. My dad likes therapy the best. That is the best part of the place.

    Otherwise the social worker stinks
    Amy the administrator is a total clueless idiot
    Never returns calls...

    Place is filthy

    Response: True about therapy. My dad likes therapy the best. That is the best part of the place.

    Otherwise the social worker stinks
    Amy the administrator is a total clueless idiot
    Never returns calls...

    Place is filthy


    10/02/2014  -  An OurParents User Writes:

    My Grandma is in North Westchester Restorative.We are all so impressed with their new rehab room which just opened last week.The place is busy with dedicated staff who really care and follow up on appointments.the food is delicious and they offer a free saturday brunch.Our Grandmother gets therapy twice a day and her Social Worker is always available.We are very pleased with the place and Grandma is happy!

    Liked:
  • Care
  • Cleanliness
  • Food
  • Staff

    09/23/2014  -  An OurParents User Writes:

    I fell at home and fractured my hip then after surgery developed pneumonia. The nursing staff and therapy staff were excellent , attentive to my every need- they even have a concierge there to get me the news, hot coffee! They had a doctor on staff who was always available-which my friends who have gone to other rehabs often complain about- many rehabs don't have a doctor right on premises. The food was delicious and free family buffet on Saturdays was great for my visitors. The outdoor patio was beautifully landscaped .And I loved the afternoon live entertainment - music was great and Zumba lots of fun! My family and I would highly recommend North Westchester Restorative !

    Liked:
  • Activities
  • Care
  • Cleanliness
  • Management

    Response: Seems written by staff member, as it highlights each of their supposed amenities.

    Response: Yes....I agree....certainly an written by a staff member.....

    Response: Definitely written by staff member

    Response: Definitely written by staff member


    09/22/2014  -  An OurParents User Writes:

    My brother was in northwestchester restorative center for rehab for over 2 months. The care he received was incredible. Everyone was so caring, compassionate and professional. No wonder why most of the physicans and nursing staff at the local community hospital recommend it. And surprisingly my brother did not want to go home. I strongly recommend this local rehab for young and old alike!

    Liked:
  • Care
  • Staff

    04/29/2014  -  An OurParents User Writes:

    I found the nurses first rate, the compassion of the activities staff to the very elderly residents. Family of white residents often racist and mean ( the phrase "these people" flies about). Physical and Occupational Therapists are first rate, hardworking and compassionate.

    Liked:
  • Staff

    Response: You must be delirious!

    Response: Delirious. I agree.

    This is what I found when my father was there...
    Westchester Restorative:

    Filthy fridge before I complained
    Duct tape around air unit
    Dusty tv
    Dusty tables
    Floors are filthy
    Dirty gloves always thrown on floor
    Holes in sheets
    Wheelchair filthy
    Spots on lampshade
    Blood on floor
    Urine smell throughout room and hallways
    Social Worker ignores my calls
    (Donna)
    Dr. Asante ignores my calls
    They continue placing food on table while table is dirty
    People in hallways totally ignored by staff


    $13,000 a month for this @#$%-hole



    05/10/2013  -  An OurParents User Writes:

    I love this facility. My mother has been a patient for the last 3 years and they take great care of her. It is disgusting that someone is planting these crazy comments against a great place



    02/19/2013  -  An OurParents User Writes:

    My Mother spent 60 days here and the expereince was excellent. I have never seen more caring nursing in a nursing home. Thank You for all you have done!



    01/03/2013  -  An OurParents User Writes:

    This was not the first facility my aunt has been to but it is definitely the best. The nurses very attentive and caring. They called me and communicated with me often. I felt very safe leaving my Aunr there.



    11/21/2012  -  An OurParents User Writes:

    North Westchester Restorative Therapy and Nursing Center is an average sized, for profit, nursing home with 120 beds based in Mohegan Lake, NY. At last check, the facility had 113 residents indicating that it is 94% occupied which is about average within the state of New York. The provider accepts both medicare and medicaid programs, and provides resident counseling services.
    This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for North Westchester Restorative Therapy And Nursing Center, was 2 stars, which is a lower rating than 62% of nursing homes in New York. Important to note that this facility has recently detriorated and has gone from 3 stars to 2 stars.
    We have compared the detailed Medicare data for North Westchester Restorative Therapy And Nursing Center with other senior care providers in New York. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 02/10/2012.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here



    11/02/2012  -  An OurParents User Writes:

    The care I received was excellent. The staff is warm and made me feel comfortable right away. I would highly recommend.



    10/22/2012  -  An OurParents User Writes:

    My mother was a patient for rehab after she broke her shoulder. The staff was very friendly It looks like a hotel The therapy and nursing care was excellent. I would never have been able to bring her home if it weren't for North Westchester.


    Response: I'd hate to see the hotels you stay at. That place is a dump, no one cares about the patients, while visiting we heard numerous people calling for help to be ignored and the CNAs are all sitting around at the nursing station



    Description of North Westchester Restorative Therapy and Nursing Center in MOHEGAN LAKE, NY

    Number of Beds : 120

    Offering assisted living services, North Westchester Restorative gives you a variety of services and amenities in a friendly, supportive atmosphere. Assisted living offers a healthy, secure, and supportive environment for seniors who need help with day-to-day tasks but who still want to retain their self-sufficiency. Why choose an assisted living community? Studies reveal that living near peers and participating in social activities leads to a happier life. Assisted living offers senior-friendly residences and a warm staff. Communities have additional services that include 24-hour supervision and security, emergency response systems, access to licensed nursing care, chef-prepared meals, and assistance with grooming, dressing, and bathing. Laundry, housekeeping, social programs, and local transportation are typically provided as well. North Westchester Restorative helps seniors find the worry-free lifestyle they want. There are assisted living services available in this community. Within assisted living communities, you'll find help as you need it, with the goal of supplying the aid required to stay as self-sufficient as possible. For help on finding the perfect senior living option for you, call today.

    Source: OurParents.com

    Amenities

    Community Services
    • Housekeeping
    • Laundry Service
    Security
    • Fire Sprinkler System
    Personal Assistance
    • Foot Care
    • Activities of Daily Living (bathing, grooming, dressing, eating, etc.)
    • Catheter Management
    • Sitting, Standing, Walking
    • Toileting
    • Medication Management
    Special Health Conditions
    • Colostomy or Urostomy

    Demographic Profile for MOHEGAN LAKE, NY, 10547

    People

    Male Population
    50.03%
    Female Population
    49.97%
    Median Age
    37.5 Years
    Average Household Income
    $94,147

    Cost Of Living
    Compared to the National Average

    Overall
    36% Above
    Cost of Food
    8% Above
    Utilities
    32% Above
    Miscellaneous
    9% Above

    Environment
    Provided By EPA; Closer to 100 is better

    Air Quality
    35.2 / 100
    Water Quality
    36 / 100
    Superfund Sites
    21 / 100
    Physicians per 100k
    518

    Annual Crime

    Violent Crimes
    3
    Property Crimes
    3