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Hospice Of Rockland County

(866) 857-4611

11 Stokum Ln, New City, NY


  • Hospice

Payment Options

  • Medicare No
  • Medicaid No
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
Hospice Of Rockland County
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User Reviews

12/15/2011  -  An OurParents User Writes:

United Hospice of Rockland has been involved in my mother's care for the past 9 months, at the suggestion of staff at the hospital where she was being cared for on an emergency basis, after negligent care at a local nursing home. Our experience with Hospice has been 90% negative. The 10% good was only in that they quickly got my Mom back into her home, with appropriate equipment, and paid for the meds and equipment (altho it is paid by Medicare, in the long run, so I never understood what real benefit it was to us, except some degree of convenience).
The interaction with Hospice staff proved to be an ongoing nightmare. Their stated mission is to provide comfort and support to the patient and patient's family at end of life. What we received was quite the opposite. The staff was unkind and unfriendly across the board. The nurses, who were supposed to rush to the patient's assistance in case of emergency, NEVER even showed up to help our private nurse, who was "prohibited" from calling for paramedic assistance unless she went thru a whole rigmarole of procedures prescribed by Hospice and called in Hospice first. My mother's condition (congestive heart failure) results in sudden situations where she is basically suffocating, and the Hospice "guidelines" were useless. Over and over we were forced to call paramedics after futile attempts to bring Mom around with Hospice measures and often Hospice never even responded to our emergency call. Hospice would then routinely call up and berate us for having made;use of paramedics (whose services quickly brought my mother around, but involved use of IV drug administration, which Hospice nurses are not able to perform). We would then sit down and have meetings with Hospice personnel who would agree that Mom really DID need to go to the hospital due to the nature of her problem. Then, next time it occurred we would start the whole song and dance over again. Pretty soon, Hospice told us that Mom shouldn't BE a Hospice patient at all, as she didn't fit under their "rules and regulations" which are to "provide comfort and palliative care to the dying, not to prolong life". This argument and pressure to kick Mom off their service became intense after Mom passed their 6-month"cutoff point". We were told point-blank that Hospice can only help out for 6 months, and if the patient has not obligingly died within that timeframe then you are on your own. I observed to them that one would think that Mom's survival 3 months beyond the doctor's 6-month prognosis would be a triumph for their organization, but this seemed to be a weird concept to them.
All members of the Hospice staff were continually talking about Death with a capital D, as in "Let's all sit down and discuss how your Mother wants to die". As one might imagine, this type of discussion was not in the least comforting or supportive to either the patient or her family, none of whom WANTED her to die at all, and my observation to this effect made little impression on the staff of Hospice. Mom is well aware of her limited outlook, has made her peace with it, and stated her final wishes to her family, has made her will and gotten her affairs in order and does NOT appreciate Hospice's continued dwelling on her upcoming demise. Her husband of 67 years found Hospice's visits so unbearable that he would retire into his room to cry for the duration, or become agitated to the point of ordering Hospice staff out of his house.
My interactions with Hospice were unremittingly negative and exhausting. The administrative personnel were rude and quite nasty. The doctor and nurses often did not respond to my calls when I had questions. Our private nurses (a CNA with extensive hospital experience and an LPN with years of nursing home experience) were treated in an insulting manner by the Hospice staff. The Hospice doctor came once in a while and, and in my opinion, ought to have been committed to a rest home, since she gave all appearances of being in some state of mental illness, raving and ranting on and on til everyone was quite exhausted.
She was indeed replaced last month. Her replacement, Dr David Cox, made his debut at our home yesterday, where he spent fifteen minutes extolling himself and his excellent qualifications, and then unceremoniously announced to my Mother that she was no longer eliglble for Hospice care and would no longer be receiving services. Our private nurse's questions about what was to happen with Moms equipment (oxygen concentrators, etc.) were completely ignored. The Dr. and Hospice nurse exited my parents' home without even saying goodbye to my Mom, who was in such shock and became so upset that she ended up with a breathing emergency and landed in the ER several hours later. Noone contacted me (I am the daughter and have been the one who has been in charge of all of Mom's care) at all.
I was quite appalled at all aspects of this organization, from their callousness toward patient and family to their ineffective treatments to their huge charges to Medicare for their lousy services. My overall experience was that this is just another healthcare organization that is in it for the bucks ($9,000,000 charged to Medicare in 2009 according to their fiscal report for that year) with little or no regard for the patient or the patient's family. My advice is to hire good private caregivers and steer clear of this pack of fakes.

Description of Hospice Of Rockland County in New City, NY

Hospice Of Rockland County, located in New City, New York provides the following services: Hospice. Hospice Of Rockland County has an average user review rating of 1 star. Hospice Of Rockland County has an unrated hospital, Helen Hayes Hospital, located nearby, which scored a out of 100 in its most recent Medicare review. The Hospice Of Rockland County's nearest hospital is 5 miles away. A more detailed description of the types of care for Hospice Of Rockland County can be found here.

Hospice of Rockland County care provider provides hospice care. Hospice care is an infusion of home care and facility care provided to benefit terminally ill patients and support their families through their tough times.