Hospice Of Rockland County

(877) 574-4778

11 Stokum Ln, New City, NY

Hospice Of Rockland County
Work
11 STOKUM LN
NEW CITY
NY
00000
USA
Work (877) 574-4778
Address book Address
11 Stokum Ln
New City, NY
Telephone Phone Number
(877) 574-4778
to speak with a care advisor about this community
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User Reviews Add Review...

12/15/2011 An Family Member of Current/Past Resident Writes: United Hospice of Rockland has been involved in my mother's care for the past 9 months, at the suggestion of staff at the hospital where she was being cared for on an emergency basis, after negligent care at a local nursing home. Our experience with Hospice has been 90% negative. The 10% good was only in that they quickly got my Mom back into her home, with appropriate equipment, and paid for the meds and equipment (altho it is paid by Medicare, in the long run, so I never understood what real benefit it was to us, except some degree of convenience).
The interaction with Hospice staff proved to be an ongoing nightmare. Their stated mission is to provide comfort and support to the patient and patient's family at end of life. What we received was quite the opposite. The staff was unkind and unfriendly across the board. The nurses, who were supposed to rush to the patient's assistance in case of emergency, NEVER even showed up to help our private nurse, who was "prohibited" from calling for paramedic assistance unless she went thru a whole rigmarole of procedures prescribed by Hospice and called in Hospice first. My mother's condition (congestive heart failure) results in sudden situations where she is basically suffocating, and the Hospice "guidelines" were useless. Over and over we were forced to call paramedics after futile attempts to bring Mom around with Hospice measures and often Hospice never even responded to our emergency call. Hospice would then routinely call up and berate us for having made;use of paramedics (whose services quickly brought my mother around, but involved use of IV drug administration, which Hospice nurses are not able to perform). We would then sit down and have meetings with Hospice personnel who would agree that Mom really DID need to go to the hospital due to the nature of her problem. Then, next time it occurred we would start the whole song and dance over again. Pretty soon, Hospice told us that Mom shouldn't BE a Hospice patient at all, as she didn't fit under their "rules and regulations" which are to "provide comfort and palliative care to the dying, not to prolong life". This argument and pressure to kick Mom off their service became intense after Mom passed their 6-month"cutoff point". We were told point-blank that Hospice can only help out for 6 months, and if the patient has not obligingly died within that timeframe then you are on your own. I observed to them that one would think that Mom's survival 3 months beyond the doctor's 6-month prognosis would be a triumph for their organization, but this seemed to be a weird concept to them.
All members of the Hospice staff were continually talking about Death with a capital D, as in "Let's all sit down and discuss how your Mother wants to die". As one might imagine, this type of discussion was not in the least comforting or supportive to either the patient or her family, none of whom WANTED her to die at all, and my observation to this effect made little impression on the staff of Hospice. Mom is well aware of her limited outlook, has made her peace with it, and stated her final wishes to her family, has made her will and gotten her affairs in order and does NOT appreciate Hospice's continued dwelling on her upcoming demise. Her husband of 67 years found Hospice's visits so unbearable that he would retire into his room to cry for the duration, or become agitated to the point of ordering Hospice staff out of his house.
My interactions with Hospice were unremittingly negative and exhausting. The administrative personnel were rude and quite nasty. The doctor and nurses often did not respond to my calls when I had questions. Our private nurses (a CNA with extensive hospital experience and an LPN with years of nursing home experience) were treated in an insulting manner by the Hospice staff. The Hospice doctor came once in a while and, and in my opinion, ought to have been committed to a rest home, since she gave all appearances of being in some state of mental illness, raving and ranting on and on til everyone was quite exhausted.
She was indeed replaced last month. Her replacement, Dr David Cox, made his debut at our home yesterday, where he spent fifteen minutes extolling himself and his excellent qualifications, and then unceremoniously announced to my Mother that she was no longer eliglble for Hospice care and would no longer be receiving services. Our private nurse's questions about what was to happen with Moms equipment (oxygen concentrators, etc.) were completely ignored. The Dr. and Hospice nurse exited my parents' home without even saying goodbye to my Mom, who was in such shock and became so upset that she ended up with a breathing emergency and landed in the ER several hours later. Noone contacted me (I am the daughter and have been the one who has been in charge of all of Mom's care) at all.
I was quite appalled at all aspects of this organization, from their callousness toward patient and family to their ineffective treatments to their huge charges to Medicare for their lousy services. My overall experience was that this is just another healthcare organization that is in it for the bucks ($9,000,000 charged to Medicare in 2009 according to their fiscal report for that year) with little or no regard for the patient or the patient's family. My advice is to hire good private caregivers and steer clear of this pack of fakes.

1

Description of Hospice Of Rockland County in New City, NY

Hospice Of Rockland County, located in New City, New York provides the following services: Hospice. Hospice Of Rockland County has an average user review rating of 1 star. Hospice Of Rockland County has an unrated hospital, Helen Hayes Hospital, located nearby, which scored a out of 100 in its most recent Medicare review. The Hospice Of Rockland County's nearest hospital is 5 miles away. The zipcode (00000) in New York, where Hospice Of Rockland County is located, has an above average safety rating based on recent crime statistics. A more detailed description of the types of care for Hospice Of Rockland County can be found here.

Hospice of Rockland County care provider provides hospice care. Hospice care is an infusion of home care and facility care provided to benefit terminally ill patients and support their families through their tough times.

Amenities

For more information about Hospice Of Rockland County call (877) 574-4778 to speak with a local Care Advisor


Demographic Profile for New City, NY,00000

Annual Crime
00000 Avg.
Violent Crimes 4
Property Crimes 4
Weather Conditions
Average High Temperature ° F
Average Low Temperature ° F
Rainy Days 0%
Average Rainfall 0 inches
Average Snowfall 0 inches
Environment
Provided By EPA; Closer to 100 is better
Air Quality / 100
Water Quality / 100
Superfund Sites / 100
Physicians per 100k
Cost Of Living
Compared to the National Average
Overall 100% Below
Cost of Food 100% Below
Utilities 100% Below
Miscellaneous 100% Below
Education
High School Graduate
Associate Degree
Undergraduate Degree
Graduate Degree
People
Male Population
Female Population
Median Age Years
Average Individual Income
Average Household Income
Population Change
Race
Breakdown of ethnicities in New City NY
White 74.5
Hispanic or Latino (of any race) 15.1
Black or African American 12.4
Some other race 5.6
Asian 4.4
Two or more races 2.2
American Indian and Alaska Native 0.8
Native Hawaiian and Other Pacific Islander 0.1

Please Note Zip code-level crime information is provided by U.S. Census data. OurParents ALWAYS recommends that you visit the facility and check with local law enforcement authorities, and draw your own conclusions about the safety of any given care provider and area.

Nearby Hospitals

Helen Hayes Hospital

51 North Route 9 W
West Haverstraw NY 10993
Distance: 5 miles
Tel: 845-786-4000
Average Rating:

Nyack Hospital

160 North Midland Avenue
Nyack NY 10960
Distance: 5 miles
Tel: 845-348-2000
Average Rating: 88%

Phelps Memorial Hospital Assn

701 North Broadway
Sleepy Hollow NY 10591
Distance: 7 miles
Tel: 914-366-3000
Average Rating: 85%

Va Hudson Valley Healthcare System

2094 Albany Post Road
Montrose NY 10548
Distance: 8 miles
Tel: 914-737-4400
Average Rating: 96%
Nearby Drug Stores

Walgreen Co

31 Calvary Dr
Distance: 0.3 miles
(845) 634-3341

Rite Aid Of New York Inc

50 North Main Street
Distance: 0.3 miles
(845) 638-1537

Cvs Albany Llc

280 S Main St
Distance: 0.3 miles
(845) 639-8150
Nearby Churches

St Augustine's Church Rectory

140 Maple Ave
New City, NY
Distance: 0.2 miles

United Methodist Church

76 Congers Rd
New City, NY
Distance: 0.4 miles

St Pauls Lutheran Church

323 S Main St
New City, NY
Distance: 0.6 miles
Nearby Parks

Provident Bank Park

1 Medical Park Dr
Pomona, NY
Distance: 3.0 miles

Rockland Lake

Valley Cottage, NY
Distance: 3.6 miles

Rockland Lake Executive Golf Course

Valley Cottage, NY
Distance: 3.9 miles
Services

  • Hospice
  • Payment Options

  • Medicare No
  • Medicaid No
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No