Sunharbor Manor

(866) 871-8551

255 Warner Ave, Roslyn Heights, NY


  • Nursing Home

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance Yes
  • Subsidy Available No
Sunharbor Manor
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User Reviews

07/15/2016  -  An Interested Visitor Writes:

My father has been there for three weeks now and I'm just now and I'm looking for a new place to take him to. The staff is the absolute worst. They are very very rude and need retraining

  • Staff
  • Management

    12/07/2015  -  An OurParents User Writes:

    Sunharbor was recommended by the surgeon. First, it smells. Been to many Nursing home and facilities and many are kept very clean so the smell of urine, dirty linens is almost undetectable. Not so here. My brother had hip replacement and is here for rehab. No ice for days now - he is supposed to just suffer through the swelling. A top notch center would send someone to the local 7-11 or grocery store for ice. His ice pack was ice rolled up in a pillow case! Seriously? He states that everyone is nice, but it is not top of the line or anyway close to it. Keep searching for a better facility!

  • Staff
  • Location

    08/02/2013  -  An OurParents User Writes:

    First, I would like to commend the therapists at this facility. They have provided outstanding physical and occupational therapy services to our mother.
    Second, I am extremely concerned about the quality of care that is rendered by the LPNs and Nurses Aides. My mother is a very quiet, reserved and easy to care for patient. She is by nature not a person who ever complains because she sees the good in everyone. We have grown increasingly concerned about the quality of her care at this institution because on several occasions we have noticed that she has been visibly upset but would not share what was going on at this institution until recently.
    The LPNs and Nurses Aides have on several occasions refused to provide her with assistance with daily living skills. My mother needs assistance with bathing, getting on and off the bed pan or portable toilet and during the day she must wear a pamper. On several occasions she has over heard the staff speaking outside her room under their breath about not wanting to change her soiled pamper. We have visited with her and she has been embarassed to admit to us that her pamper had not been changed so she has had to sit in her urine all day. In addition, there is one or two specific nurses aides who should be provided with supervision and support on how to treat patients with dignity and respect.
    This experience has been eye opening for my family. We have witnessed several residence suffering from depression because they need assistance but do not want to endure the humiliation associated with having to ask the staff members who visibly and verbally display displeasure with performing their jobs.
    The elderly patients are not asking for assistance because they are lazy. They need the assistance because they have reached a stage in their lives where they can't do for themselves anymore. Most of the patients in this facility have children who are working full time to make ends meet so they can't come in early in the morning to assist their parents with getting out of the bed, bathing and dressing them for the day as well as be there to change their soiled pampers. The tragic part of this story is that the insurance companies as well as private paying patients come to this institution expecting to receive high quality care. The private paying patients I have witnessed are being catered to and the LPNs and Nurses Aides make sure they are at their service. However, the medical insurance patients are the ones who are receiving poor services and blatantly ignored.
    My question is, where is the senior executive leadership at this facility? I have never seen anyone walking around to observe the LPNs or Nurses Aides performing their duties. The senior leadership should definitely manage by wondering around because they would learn a great deal about the employees who have been on staff for more than 5 years who try to be undercover about the abuse that these patients must endure on a daily basis from lack of care. They openly ignore them, speak openly outside of their rooms and make faces about having to change their soiled pampers and quite often actually not changing the patients. In addition, I would strongly encourage this institution to provide some professional development on caring for the elderly.
    The same way the staff members like to be treated with dignity and respect this is what should be expected when they are dealing with the patients. It is my hopes that this constructive feedback is taken seriously to improve the outcomes for the elderly patients in this facility. We are looking forward to our mother coming home real soon. This has been extremely difficult for her as well as us having to watch her cry when we have to leave because she knows that when the morning comes the poor care starts all over again with the exception of the therapists.
    In closing, no one should have to be subjected to this type of care. The sad part about this story is that we inquired about a transfer and the insurance company stated that they will not approve a transfer without us making a formal complaint to the licensing agency. My mother is afraid of retaliation because she must be in their care for an extended period of time so we will remain quiet until she is released.
    Help, all the patients deserved to be treated well.

    05/18/2013  -  An OurParents User Writes:

    When my mother was in SunhArbor the Nuring and aid care was terrible. Everyday was a new problem. The aids were rude and crude. Very rough with the olderly people.

    03/05/2013  -  An OurParents User Writes:

    Sunharbor Manor did a wonderful job helping my husband become healthier and stronger after a recent hospital stay.
    The facility is maintained beautifully. The staff is warm, friendly and thoroughly professional. One gets the feeling at Sun Harbor that they really care about their patients' well being. At all times, they try to provide for each patients individual needs and requests.
    I highly recommend Sun Harbor Manor for anyone looking for a rehabilitation site. Their physical therapy department is exceptional, and they also provide dialysis for patients who might need it. And Millie's wine and cheese happy hours add to the general overal feeling of well being that comes with a stay at Sun Harbor.

    11/21/2012  -  An OurParents User Writes:

    Sunharbor Manor is an average sized, for profit, nursing home with 266 beds based in Roslyn Heights, NY. At last check, the facility had 240 residents indicating that it is 90% occupied which is about average within the state of New York. The provider accepts both medicare and medicaid programs, and provides resident and family counseling services.
    This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Sunharbor Manor, was 5 stars. Only 16% of nursing homes have 5 stars in New York. Important to note that this facility has recently improved and has gone from 3 stars to 5 stars.
    We have compared the detailed Medicare data for Sunharbor Manor with other senior care providers in New York. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 02/17/2012.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here

    09/26/2012  -  An OurParents User Writes:

    My husband recently was a patient at Sunharbor for 3 weeks. The entire staff, administration, and especially the therapists did an outstanding job and made him feel comfortable from the moment he arrived. SHM is in the process of being renovated and it looks great. I found everyone to be caring professionals who went the "extra mile" to make sure the residents are taken care of. Their compassion and soothing ways made his stay a little easier. I have and will recommended SHM to anyone who asks me.

    09/24/2012  -  An OurParents User Writes:

    My father spent several weeks at Sun Harbor in the spring of 2010 and the summer of 2012. Throughout both experiences, I found the entire staff -- and the facility itself -- to be top-rate. From the physicians speech pathologists and physical and occupational therapists, to the aids, kitchen staff and even the front desk -- everyone I met at Sun Harbor was friendly, eager to help and knowledgable. During my father's most recent stay at the facility, our family spent many hours by his side -- to the point that at times, Sun Harbor felt like our home too. The staff goes out of their way to facilitate that "homey" feeling; several activities are organized each day to keep patients active and engaged, and I even spotted a vegetable garden with thriving basil and tomato plants on their beautiful grounds! I would definitely recommend Sun Harbor to someone looking for long-term care or rehab for a loved one. As an added plus, it is located in a beautiful area of Long Island and a is 1 minute walk from the Rosyln LIRR train station, making it very easy to visit a loved one even if you live in Manhattan or otherwise don't own a car.

    01/31/2012  -  An OurParents User Writes:

    In October of 2011 I needed physical therapy and care after an automobile accident left me with a crushed and fractured ankle. I had spent a week in intensive care in hospital and needed subsequent surgery and rehabilitation after that.
    When I arrived at Sun Harbor Manor I believed that I would never be able to walk again without assistance and the support of a device such as a wheelchair or cane. I was upset and fearful for my future.
    The first members of the staff whom I met were very receptive understanding and reassuring. Janet, Karlene and other aides helped me get settled and saw to it that I was comfortable. The nurses on the floor, Abella, Sharifa, Dinell and Thomas made every effort to see that I received the care I needed and that the medications I received were given on time and as directed.
    The Physical Therapy department was well equipped with machines and manipulatives with which to develop the muscles necessary for rehabilitation. The very day after my arrival, I met Barbara, Frances, Adrianna, and Robert who understood my fears and patiently helped me deal with them as I began the therapy I would need. There was no pressure to take major steps or huge risks. Each day I practiced the skill I had been taught the day before and, if deemed appropriate I was given another to try.
    All aspects of daily living and independence were evaluated and approached.
    While in therapy I observed many other new patients come to Sun Harbor. Some were completely imobile others were unwilling to try. They were not met with frustration nor were they permitted to avoid the help they had come to receive. Broken hips, knee replacements, strokes and fractures were well within the skill areas of those most capable dedicated therapists. Each patient was treated with kindness,and compassion as well as the professional skill they needed to recover. When I left Sun Harbor Manor I was (am) able to walk with confidence. I will forever be grateful for that!
    The facility itself was well maintained. Every day I saw either Pierre, Michael and Psikora tending to the cleanliness of each room and the halls. There were pictures on the walls as well as notices of trips, movies, and special activities for the entertainment of the residents. The staff of
    Sun Harbor Manor is directly responsible for my recovery. It was the very best choice I could have made. Marcia F. 1/2012

    01/18/2012  -  An OurParents User Writes:

    wonderful caring and warm.

    12/04/2011  -  An OurParents User Writes:

    My father was in this facility 3 years ago for rehab. I noticed a change in his cognitive ability and thought it was from poor oxygen and we had to be careful of respiratory failure. I begged for the doctor to check him out and test him. They never did and I wasn't told that the test could not be done at the facility. One day they called me and told me they were concerned about his mental status. By then it was too late. He was severely dehydrated and needed to be intubated. So it was not his O2 levels, but all he needed was fluid. He never came off the machines and died soon after.

    08/03/2011  -  An OurParents User Writes:

    We found this facility to be the best nursing home by far than all others we toured. We were extremely please with the care our family member recieved.

    Description of Sunharbor Manor in Roslyn Heights, NY

    Built In 1975 , Number of Beds : 266

    Sunharbor Manor, located in Roslyn Heights, New York provides the following services: Nursing Home. It accepts the following payment methods: Medicare and Medicaid. Sunharbor Manor has received 5 stars from Medicare and an average user review rating of 4 stars. Sunharbor Manor has a very good hospital, North Shore University Hospital, located nearby, which scored a 89 out of 100 in its most recent Medicare review. The Sunharbor Manor's nearest hospital is 3 miles away. The zipcode (11577) in New York, where Sunharbor Manor is located, has an above average safety rating based on recent crime statistics. A more detailed description of the types of care for Sunharbor Manor can be found here.

    Sunharbor Manor is a nursing home. It provides medical nursing service for seniors with serious illnesses or disabilities twenty-four hours a day, delivered by registered nurses, licensed practical nurses, and certified nurse aids.

    Nursing care facilities cater to several types of patients: some patients require short-term rehab while recovering from surgery; others require long-term nursing and medical supervision. In addition, some nursing homes offer specialized care programs for Alzheimer's or other illnesses, or short-term respite care for frail or disabled persons when a family member requires a rest from providing care in the home. Please note that you can help compare nursing homes by looking at the Medicare ratings of a given facility (Medicare has a 5-star rating system for comparing nursing homes). There are various ways for paying for care in a nursing home. Make sure you know your loved one's Medicare and Medicaid eligibility, and understand how you can use tools like long term care insurance to pay for nursing home care.

    Source: SNAPforSeniors, Inc.

    Sunharbor Manor is located on the Gold Coast of Nassau County's prestigious North Shore. Five parklike acres are nestled on a hilltop, in historic Roslyn Heights. Surrounded by natural beauty and winter waterviews, we enjoy one of the most exclusive addresses on Long Island. You and your loved ones are welcome to visit our accessible outdoor patios, lawns and gazebo. We have 266 beds and have served this community for more than thirty years. We offer extraordinary care for long term residents, as well as short term rehabilitation patients. Our residents remain vital members of the community through affiliations with local temples & churches, civic groups, schools, and political representatives.


    Parking & Transportation
    • Access to Public Transportation Nearby
    • Guest Parking
    Community Services
    • Activity Director
    • Beautician/Barber
    • Clubhouse/Meeting Rooms
    • Computer/Internet Access
    • Designated Family Visiting Area
    • Garden
    • Guest Dining
    • Housekeeping
    • Laundry Service
    • Library
    • Maintenance Director
    • TV/Media Room
    Dining Options
    • Lunch
    • Breakfast
    • Dinner
    • Snack
    • Restaurant Style
    • Room Service as Needed
    • Ethnic Meals
    • Kosher Meals
    • Low Sugar
    • Vegetarian
    • Low Sodium
    • 24 Hour Up and Awake Staff
    • 24 Hour Controlled Access
    • Door Alarms (for exit seekers)
    • Emergency In-Room Call System
    • Fire Sprinkler System
    • Fully Fenced Facility
    • Security Staff on Premises
    Personal Assistance
    • Foot Care
    • Activities of Daily Living (bathing, grooming, dressing, eating, etc.)
    • Catheter Management
    • Sitting, Standing, Walking
    • Toileting
    • Medication Management
    Behavioral Support
    • Needs Prompting for Their Personal Care
    Special Health Conditions
    • Arthritis
    • Asthma
    • Breathing Support with Oxygen
    • Broken Bones
    • Cancer
    • Colostomy or Urostomy
    • Depression
    • Emphysema or Other Lung Disease (COPD)
    • Heart Disease or Heart Failure
    • Immune Deficiency
    • Management of an I.V.
    • Management of a Feeding Tube
    • Monitored Intake of Food and Liquids
    • Osteoporosis
    • Stroke
    • Tendency To Fall
    • Diabetic Diet
    • Oral Medication
    • Insulin Injection Staff-Administered
    On-Site Therapy
    • Audiology
    • Dental Care
    • Eye Care
    • Mental Health Counseling
    • Occupational Therapy
    • Physical Therapy
    • Restorative Therapy
    • Speech Therapy
    • Support Groups for Patients
    • Support Groups for Families or Caregivers
    Memory Care Services
    • Family Members Able to Participate in Care Plan
    • Regular Assessments by Interdisciplinary Staff
    • Daily Planned Recreational and Social Activities
    • Activities Tailored to Residents’ Abilities
    • Dementia Stage 7

    Demographic Profile for Roslyn Heights, NY, 11577


    Male Population
    Female Population
    Median Age
    44.5 Years
    Average Household Income

    Cost Of Living
    Compared to the National Average

    105% Above
    Cost of Food
    12% Above
    30% Above
    16% Above

    Provided By EPA; Closer to 100 is better

    Air Quality
    36.5 / 100
    Water Quality
    60 / 100
    Superfund Sites
    10 / 100
    Physicians per 100k

    Annual Crime

    Violent Crimes
    Property Crimes