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Hill Haven Nursing Home
(866) 871-1344
1550 Empire Blvd
Webster, NY
Housing Types:
  • Nursing Home
  • Skilled Nursing Facility

Hill Haven Nursing Home
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User Reviews

08/27/2015 An Interested Visitor Writes: Nurse put her face into my face and told me to be quiet while she was looking into my moms mouth. Later I asked if I could get a "Boost" drink for my mom as she was having trouble with her dentures. I was told she would have to wait, that it was not on her med sheet to give to her. My mom was not on a diet. I told her I would go to the front desk and ask. the nurse slammed her med cart against the wall. and huffed away and shoved the boost into my hand, and said "Here" It was warm. The Nursing Assistant next door was told by a wife her husband messed the bed and needed to be cleaned. The Aide told her "He will have to wait, she was too busy. Assist lights were going off everywhere, and I saw the aides and nurses sitting in their little rooms. since when is a break more important. As a nurse for 40 years, it is patients first. this was on the 5th floor

  • Care
  • Food
  • Staff

    04/13/2015 An Interested Visitor Writes: production line assistance. Hurry up attitude. I would not call it care because most of the employees I've seen do NOT. This place should be shut down.

    11/21/2012 An OurParents User Writes: Hill Haven Nursing Home is a large, not for profit, nursing home with 355 beds based in Webster, NY. At last check, the facility had 303 residents indicating that it is 85% occupied which is about average within the state of New York. The provider accepts both medicare and medicaid programs, and provides resident and family counseling services.
    This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Hill Haven Nursing Home, was 3 stars, which is a better rating than 59% of nursing homes in New York.
    We have compared the detailed Medicare data for Hill Haven Nursing Home with other senior care providers in New York. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 10/04/2011.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here

    10/23/2011 An Family Member of Current/Past Resident Writes: this place needs a lot of help staff always short a lot of things go un noticed you have to stay on top of them at all times

    Description of Hill Haven Nursing Home in Webster, NY

    Number of Beds : 355

    Hill Haven Nursing Home, located in Webster, New York provides the following services: Nursing Home and Skilled Nursing Facility. It accepts the following payment methods: Medicare and Medicaid. Hill Haven Nursing Home has received 2 stars from Medicare and an average user review rating of 2 stars. Hill Haven Nursing Home has a very good hospital, Rochester General Hospital, located nearby, which scored a 87 out of 100 in its most recent Medicare review. The Hill Haven Nursing Home's nearest hospital is 8 miles away. The zipcode (14580) in New York, where Hill Haven Nursing Home is located, has an above average safety rating based on recent crime statistics. A more detailed description of the types of care for Hill Haven Nursing Home can be found here.

    Hill Haven Nursing Home is a nursing home. It provides medical nursing service for seniors with serious illnesses or disabilities twenty-four hours a day, delivered by registered nurses, licensed practical nurses, and certified nurse aids.

    Nursing care facilities cater to several types of patients: some patients require short-term rehab while recovering from surgery; others require long-term nursing and medical supervision. In addition, some nursing homes offer specialized care programs for Alzheimer's or other illnesses, or short-term respite care for frail or disabled persons when a family member requires a rest from providing care in the home. Please note that you can help compare nursing homes by looking at the Medicare ratings of a given facility (Medicare has a 5-star rating system for comparing nursing homes). There are various ways for paying for care in a nursing home. Make sure you know your loved one's Medicare and Medicaid eligibility, and understand how you can use tools like long term care insurance to pay for nursing home care.

    Also, Hill Haven Nursing Home is a skilled nursing facility (SNF). It is primarily engaged in providing skilled nursing care and related services for residents who require medical or nursing care; or rehabilitation services for the rehabilitation of injured, disabled, or sick persons.

    Skilled nursing facilities cater to patients who either need short-term rehab while recovering from surgery; or require long-term nursing and medical supervision. Skilled Nursing facilities are very often associated with area hospitals.

    Source: SNAPforSeniors, Inc.


    Community Services

  • Housekeeping
  • Laundry Service
  • Security

  • Fire Sprinkler System
  • Personal Assistance

  • Foot Care
  • Activities of Daily Living (bathing, grooming, dressing, eating, etc.)
  • Catheter Management
  • Sitting, Standing, Walking
  • Toileting
  • Medication Management
  • Special Health Conditions

  • Colostomy or Urostomy
  • For more information about Hill Haven Nursing Home call (866) 871-1344 to speak with a local Care Advisor

    Demographic Profile for Webster, NY,14580

    Annual Crime
    14580 Avg.
    Violent Crime 1 4
    Property Crime 1 4
    Weather Conditions
    Average High Temperature ° F
    Average Low Temperature ° F
    Rainy Days 44%
    Average Rainfall 0 inches
    Average Snowfall 0 inches
    Provided By EPA; Closer to 100 is better
    Air Quality 77 / 100
    Water Quality 48 / 100
    Superfund Sites 39 / 100
    Physicians per 100k 298.3
    Cost Of Living
    Compared to the National Average
    Overall Equal to
    Cost of Food 4% Below
    Utilities 28% Above
    Miscellaneous 1% Below
    High School Graduate
    Associate Degree
    Undergraduate Degree
    Graduate Degree 15.02%
    Male Population 48.52%
    Female Population 51.48%
    Median Age 41.5 Years
    Average Individual Income
    Average Household Income $69,354
    Population Change
    Religions Breakdown of religious affiliations in Webster NY
    Percent Religious 52.23%
    Catholic 35.14%
    Other Christian 3.76%
    Jewish 2.72%
    Lutheran 2.21%
    Baptist 2.10%
    All Other 6.3%
    Breakdown of ethnicities in Webster NY
    White  93.9%
    Asian  2%
    Black  1.7%
    Hispanic/Latino  1.5%
    Multiracial  0.8%
    Other  0.1%

    Please Note Zip code-level crime information is provided by U.S. Census data. OurParents ALWAYS recommends that you visit the facility and check with local law enforcement authorities, and draw your own conclusions about the safety of any given care provider and area.