Asbury Care Center

(866) 870-8999

3625 Willard Farrow Dr, Charlotte, NC


Services

  • Nursing Home
  • Continued Care Community

Payment Options

  • Medicare Yes
  • Medicaid No
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
Asbury Care Center
Work
3625 Willard Farrow Dr
Charlotte
NC
28202
USA
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User Reviews

04/07/2013  -  An OurParents User Writes:

My problem wasn't so much with the Asbury Staff as it was with Genesis Rehab who does the therapy. Never have I seen such rude arrogant therapists. It seems the Genesis folks are not very customer service oriented and act as though they are above God. Several times visitors would enter the rehab gym and the staff looked up and that was it. No "may I help you" or "hello". No acknowledgement what so ever. I realize these folks were on their lunch break, but couldn't they at least say "hello"? If they didn't want to be disturbed during lunch, the gym doors should have been locked! Unfortunately, I was not the only family member of a resident to complain of this rude and unacceptable practice.
Frequently I noticed therapists acting hateful, rude, and obnoxious to residents. One therapist in particular even made fun of an elderly man in my presence. I did tell Miss Hateful that I would like to see how she acts in 50 years..she would be old, perhaps sitting in a wheelchair and possibly experiencing dementia or other health-related problems. I mentioned that it is not a wise thing to laugh and ridicule the elderly because that could be us in the decades to come.
The therapists need to stop pushing some of these residents. I experienced this with my parent who was trying her very best. STOP PUSHING!! SOME ELDERLY RESIDENTS CAN ONLY DO SO MUCH DUE TO HEALTH-RELATED PROBLEMS!!
Overall, many of these therapists can not think for themselves. They are childish, immature, and need to return home to let their parents teach them some manners, discipline, care, and respect. Also, it wouldn't hurt if some of these ladies would dress professionally as opposed to dressing like slobs. Many visitors pass through those halls. First impressions are lasting impressions.
I think the supervisor of Genesis needs to have a staff meeting and teach the therapists how to behave in a professional manner. As the previous reviewer wrote, it is time to clean house and get rid of those that are there simply for a paycheck.



04/07/2013  -  An OurParents User Writes:

HORRIBLE...ASBURY CARE'S LOCAL MANAGEMENT TEAM IS ABSOLUTELY WORTHLESS. WHAT A WASTE OF VALUABLE DOLLARS TO PAY THESE SNEAKY AND UNCARING INDIVIDUALS--ESPECIALLY THE DIRECTOR OF NURSING. ALSO, SEVERAL LAZY NURSES & CNA'S WOULD FALL INTO THE ABOVE CATEGORY. COMPLAINING, APPEALING, AND BEGGING DOES NO GOOD. I WISH I COULD HAVE THEIR JOBS---EARNING A NICE PAYCHECK AND BENEFITS, FOR NOTHING!!
TO BE FAIR THOUGH, THERE ARE A FEW CNA'S AND NURSES WHO WENT OVERBOARD TRYING TO CARE FOR MY PARENT..THOSE WONDERFUL FOLKS KNOW WHO THEY ARE AS I EXPRESSED SINCERE GRATITUDE AND THANKS FOR THEIR KIND SERVICES.
OVERALL, I SUGGEST THE CEO OR SOMEONE IN SENIOR MANAGEMENT START CLEANING HOUSE IN THIS FACILITY. THOSE INDIVIDUALS WHO ARE THERE SIMPLY FOR A PAYCHECK SHOULD BE SHOWN THE FRONT DOOR ASAP..IF THEY REFUSE TO LEAVE, CALL THE POLICE & HAVE THEM ARRESTED FOR TRESPASSING!



03/23/2013  -  An OurParents User Writes:

I could not have asked for better care for my mother. The staff were there for us during one of the most difficult times in our lives, the death of our dear mother.


Response: Asbury Care Center has 45 Medicare beds, not 31. There are more certified beds on the second floor/


11/21/2012  -  An OurParents User Writes:

Asbury Care Center is a small, not for profit, nursing home with 31 beds based in Charlotte, NC. At last check, the facility had 26 residents indicating that it is 84% occupied which is about average within the state of North Carolina. The provider accepts only medicare, and provides resident counseling services.
This nursing home is located in a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Asbury Care Center, was 3 stars, which is a better rating than 60% of nursing homes in North Carolina. Important to note that this facility has recently improved and has gone from 2 stars to 3 stars.
We have compared the detailed Medicare data for Asbury Care Center with other senior care providers in North Carolina. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is higher than average; Certified nursing assistant (CNA) hours per resident per day is higher than average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is higher than average. The most recent health inspection was on 03/01/2012.
To view the full report for this facility, and to understand more about its Medicare rating, go to here



09/14/2012  -  An OurParents User Writes:

This facility needs to greatly improve and not be so reluctant to contact 911 when a resident is seriously ill and needs to be hospitalized. Valuable and precious time is lost when certain nurses drag their heals and obviously don't care for the resident's well-being. Would this facility get the privilege of working with my mother again? ABSOLUTELY NOT! It is surprising that Asbury Care can even obtain a license to conduct business.



08/17/2012  -  An OurParents User Writes:

No good.



06/14/2012  -  An OurParents User Writes:

My dear mother was admitted to Asbury Care and the unfortunate problems began almost immediately. Mother was ill and we knew her disease would eventually take her life. I learned that any resident MUST, WITHOUT A DOUBT, have an advocate to oversee their care, illness, meals, and rehabilitation. My parent required a breathing device several times daily. I stopped by Asbury daily on the way home from work and was shocked at some of the nurses and CNAs relaxed and uncaring attitude. Mother called me at work one afternoon crying. She had requested water as using this breathing appartus makes one especially thirsty. The CNA entered the room, heard the request for water, turned and walked away without returning. I immediately left work and drove across town to Asbury. After discussing this problem with the director of nursing, this individual assured me "she had taken care of the matter". I could not get the director to be more specific about what disciplinary actions were taken on this matter. Also, I frequently stayed late because mother required this breathing device during nights. Far too many times, the nursing staff was late applying this device. I eventually met with the nursing director appealing for help.
I felt many times the director of nursing and administrator were simply playing "cat and mouse" games. Simple requests were ignored or refused altogether. Management's customer service and ability to work with family members is in desperate need of improvement.
As my parent's illness progressed, mother was weighed one day and the staff allowed her to fall. They assured me she was caught and didn't impact the floor. Mother, however, disagreed with this conclusion. Unfortunately, mother suffered from confusion, and I was not there when the incident occurred. After meeting with the administrator, director of nursing, and therapy supervisor, I gave them the benefit of the doubt. After our meeting, my question still remained unanswered. "Why was a support belt not placed around mother's waist given her weakened condition?" I asked to see a copy of the "incident report" which described the accident in detail. I was told this report was confidential, and I could not view the document. I strongly disagreed with this conclusion. Thus, this made me feel these folks were hiding something. When our meeting ended, the above individuals stayed behind whispering to each other. I did not like this at all. Mother did not want me to pursue the matter. Instead of paying for a lawyer, court costs, and a possible lawsuit, mother asked me to use the money to pay her medical bills. Mother also wanted to stay at Asbury much to my dismay. Even though mother was sick, I respected her wishes and didn't want to upset her by moving her to another facility.
Food..breakfasts were ok. However, for the most part, lunches and dinners were horrible. The food was too salty and/or spicy. Food restrictions, due to food allergies, were ignored. The food services manager was willing to work with me, and offered changes. However, these changes were never implemented. It was just "talk". As a result, mother could not eat many of Asbury's lunches and waited for me to bring dinner. I implore anyone that has a loved one at Asbury Care: If your loved one has food restricitons, or allergies, please do the resident a favor and bring them their food...food that you know is healthy, warm, and nutritious. I strongly suggest that you have a backup individual that can bring your loved one food in case you are sick, have to work late, or delayed/absent for another reason.
It seems that Asbury's nursing personnel are reluctant to call an ambulance when a resident becomes critically ill. As mother's health worsened, I received a call to come to Asbury as mother "didn't look well". I walked into mother's room and saw my loved one completely ashen-colored, unresponsive, and barely breathing. The sorry daytime nurse on duty, (this nurse is a complete disgrace to anyone in the medical or nursing profession.) said they didn't call an ambulance because "we can't find the nursing supervisor". I was shocked at their complete lack of caring and relaxed attitude during this critial moment. (The nurse didn't even bother to call the receptionist and have the supervisor paged or called on the intercom.) I found the nursing supervisor within 30 seconds. (The above nurse and I had a previous problem with respect to pimento cheese. I was told to help myself to anything in the fridge for mother and myself. After an especially distasteful dinner, mother asked me to make her a pimento cheese sandwich. After applying a small amount of pim. cheese onto some bread, this nurse hit the ceiling as they need the pim. cheese to give medicine. I explained what I was told by Asbury's staff. As the nurse and I exchanged heated words in the kitchen area, I remarked about her unprofessional, rude, and immature behavior. I walked away after telling the nurse what she could do with the sandwich.) Another nurse on duty quickly apologized for her coworker's rude and unprofessional behavior and told me that there was plenty of pim. cheese available downstairs. I thanked her for intervening and for trying to resolve the conflict. From that point forward, I decided to bring mother food from home or a restaurant.
Also, the food is over peppered. I repeatedly requested that the cooking staff not pepper mother's food. I may as well have been talking to the wall. Several residents occassionally asked me to wash their grilled chicked in the bathroom sink because they couldn't eat it with all that pepper. Salads were a disgrace--too much squishy brown lettuce. One resident explained to me that she only ate ice-cream and milk from Asbury. Her family brought food to her. I was so saddened to hear these comments from these residents. This is the golden years???
One evening a CNA told me she couldn't help mother with a bedpan as she had to go take her dinner break. I did not like this idea as patients needs should come first. (A meal break? Gosh, it must be nice! I work twelve hour shifts and can only eat at my work table--no meal breaks!) The medicare nurse heard this conversation and intervened and provided mother with the bedpan. The nurse apologized to me and said she would speak with the CNA's supervisor about this matter.
Candy/Snacks---take the items with you when your visit ends. Otherwise, these food items will mysteriously disappear.
Therapy..many times it became overbearing as mother's condition gradually worsened. If mother did not meet her full potential (according to the therapists), they would call me at work. I eventually stopped answering the phone if I recognized the call as coming from Genesis Rehab. I asked the therapists repeatedly to not "push" mother as she was trying with a substantial number of limitations on her physical activities.
Overall, I thanked many people at Asbury who are assets to residents, families, and the heath-care profession in general. It seems, however, the competent and professional CNAs, nurses, and therapists don't stay very long at Asbury. They quickly find work with other employers. For the most part, there is room for significant improvement at Asbury Care.


Response: Keep a journal that contains who you spoke to, the time and date. And if the facility doesn't correct these problems, report them. This will help others who potentially face the same problems. What better way to help yourself, your loved one, and otehrs from letting this happen again.
http://www.ncdhhs.gov/dhsr/hcpr/flohcinv.html


07/06/2011  -  An OurParents User Writes:

My mother has been in Asbury for almost three months now. She first entered with a cracked pelvis. From the first days there, she complained about rude, slightly abusive, and neglectful treatment from staff. Two weeks ago, an assistant abandodned my mother to watch TV which caused my mother to fall in the bathroom where she sustained serious injuries. It was also discovered at that time, that her neglected swollen right leg was full of blood clots. Whever she requests medical records, or other fair and reasonable requests, she is denied. I'm working hard to get my mother out of Asbury forever.


Response: Keep a journal that contains who you spoke to, the time and date. And if the facility doesn't correct these problems, report them. This will help others who potentially face the same problems. What better way to help yourself, your loved one, and otehrs from letting this happen again.
http://www.ncdhhs.gov/dhsr/hcpr/flohcinv.html


06/23/2010  -  An Family Member of Current/Past Resident Writes:

While the food service & housekeeping staff appear to perform their duties in a thorough & caring manner, many of the nursing/aide staff leave the impression they are simply there for the paycheck & uninterested in quality care or their own job performance.

It is difficult to get their attention long enough to communicate a question or care issue. Resolution of any care issue lasts about 1 day. Involves assuring resident that "yes, of course we will", but not implementing the solution.

Blame game or not my job is invariably the response to anything.

Agency nurses are common and they frequently appear to be more competent than the staff nurses.


Response: Keep a journal that contains who you spoke to, the time and date. And if the facility doesn't correct these problems, report them. This will help others who potentially face the same problems. What better way to help yourself, your loved one, and otehrs from letting this happen again.
http://www.ncdhhs.gov/dhsr/hcpr/flohcinv.html



Description of Asbury Care Center in Charlotte, NC

Number of Beds : 105

Asbury Care Center provides assisted living services and senior-friendly amenities. The assisted living program at Asbury Care Center offers the same exciting life enrichment activities and freedom as that of the independent living residents, but seniors in assisted living receive an added layer of care and security. When they need a reliable hand with services like bathing, dressing, and taking medicine properly, it is there for them. Assisted living communities have many benefits. Research suggests that seniors who live near their peers and have a variety of social activities feel a greater sense of well-being. With assisted living, you'll enjoy senior-friendly apartments and a busy social calendar. Other services you'll find include around-the-clock supervision and security, access to professional nurses, emergency call systems, help with daily living, and nutritious meals prepared by chefs. These communities typically provide housekeeping, laundry, transportation, and a calendar of social events. Reside at Asbury Care Center and relish an exciting new era, where seniors can enjoy conversation and relish the companionship of peers. In this community, seniors find comprehensive assisted living services as well as a welcoming, amicable community. The help you'll find at assisted living communities is offered when you need it, with the goal of supplying the support services required to stay as self-sufficient as possible. Call today for help with finding your ideal home at Asbury Care Center.

Source: OurParents.com

Security
  • Fire Sprinkler System

Demographic Profile for Charlotte, NC, 28202

People

Male Population
57.27%
Female Population
42.73%
Median Age
38.1 Years
Average Household Income
$39,189

Cost Of Living
Compared to the National Average

Overall
9% Above
Cost of Food
1% Above
Utilities
3% Below
Miscellaneous
2% Below

Environment
Provided By EPA; Closer to 100 is better

Air Quality
8.6 / 100
Water Quality
60 / 100
Superfund Sites
20 / 100
Physicians per 100k
267.1

Annual Crime

Violent Crimes
8
Property Crimes
8