Canterbury Villa of Alliance

(866) 653-9337

1785 N Freshley Ave, ALLIANCE, OH


  • Nursing Home
  • Skilled Nursing Facility

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
Canterbury Villa of Alliance
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User Reviews

10/25/2013  -  An OurParents User Writes:

I thought Canterbury was one of the nicest nursing home facilities I'd ever been in. However, my family and I have learned that you can't judge a book by it's cover. BEWARE of this place. The total incompetence of the staff, and the collusion hiding behind all of the polite, smiling faces in this place will send you into a state of confusion, and eventually down a path to the realm of madness. Our mother was sent to Canterbury for rehabilitation so she could build up her strength and walk better. So she could return home as soon as possible. Instead these people latched onto her and refused to help her return home. They had the big bucks coming into their pockets, and were not about to give up that cash-flow.

Here’s a list of some of the things we had to deal with and what you can expect to experience:

Going in for a visit and finding our mother in the main family/activities room sitting in a wheelchair in stinking, soiled pants. Looking around to see no nurses or nurse’s aids attending to anyone in the room. Seat alarms going off, residents getting up from their chairs and nobody rushing to their aid. When you’ve got nurse’s aids who are assigned to fifteen or more residents, what can you expect? So what if they’re raking in nearly $7000.00 a month to take care of your loved one - they will tell you the government says that 15 residents per nurse’s aid is sufficient.

Taking in a pizza one Sunday afternoon with several other family members to surprise Mom. And instead we got the surprise. We found her sitting in a wheelchair, head tilted back, eyes staring blankly ahead and mouth wide open. A total Zombie due to a Nurse and/or Doctor’s mistake in prescribing and administering medication, Mom looked like she was in a drug-induced coma. She called out to us, “Help me wake up. Please help me wake up.” This fiasco put my mom into an exhausted state that lasted about a week and a half. And the real kicker is, once she finally regained her strength and was ready to proceed with therapy, we were told the allotted time for her physical therapy had just ended. In other words, “The money is flowing into our hands, and we are NOT giving it up.”

Paying a visit and seeing that our mother’s hair is greasy and her scalp stinks. Asking why they didn’t give her a shower and shampoo her hair on Monday morning or Thursday morning, and being told that she was too tired and refused her shower both Monday and Thursday nights. We tell them, and tell them, and tell them over and over again morning NOT night showers please. They nod their heads, but continue onward doing the same thing.

I bought my mother a beautiful new pair of pajamas, and the next night I stopped by to visit her. While talking with her, the door to the bathroom swings open and a nurse’s aid wheels out her roommate, dressed in Mom’s brand new pajamas. The staff encourages sharing. Sharing each other’s clothes, shoes, and I imagine underpants, too, except for the fact that most of the residents wear disposable underwear - Thank God for that!

Numerous times - and you will find yourself complaining numerous times about each and every problem you will have at Canterbury because they are all inept. Think I’m exaggerating? Step into the mess at this nursing home and you will soon find yourself confused, angry, and finally so exhausted from repeating yourself to them that you will become infuriated. We told them not to put my mother’s roommate’s shoes on her, we showed them mom’s shoes in the closet in front of her bed - yet around and around we went with them. It’s like dealing with a bunch of dumb little kids. The last time I saw my mom wearing her roommate’s shoes, I removed them, took them down the hallway and dropped them onto the seat of a wheelchair. Then we looked for my mom’s shoes. Stylish black leather Reebok shoes that cost $95 with $50 insoles in them. We couldn’t find them. The nurses’ aids searched for them. They couldn’t find them. Turns out my Mom’s shoes were stolen. Most likely by one of the underpaid aids. When I demanded that they reimburse us for the shoes, the Director of Nursing said she did some investigating, and none of the nurses or nurse’s aids had ever seen a black pair of Reebok shoes on my mom or in her room. She wore them all through the little therapy she was given. So now let’s add insult to injury.

My mom is 86, but looks like she’s twenty years younger than that. Last year a clerk in Best Buy guessed her to be 56 or 57 years old. When I told the clerk, “I’m her daughter. And I’m fifty-nine,” her jaw dropped to the floor. When we were kids, people in town called my mom “Liz”. She could’ve moved to Hollywood and became Elizabeth Taylor’s double - she looked so much like her. Yep, Mom looks twenty years younger than she is - well, she did look twenty years younger until Canterbury got their mitts on her. Once again, numerous times I asked them to have my mom’s hair dyed and trimmed. But every time I stopped by, there she was in a wheelchair, with long, stringy, greasy hair - a big section of solid white separated by a bigger section of dark brown - looking like an old hag, a freak. When they finally took care of her hair, they did the exact opposite of my instructions. I told them, not once, but twice - no perm and no hair spray. So the next day I walk in and it’s not my mother sitting in the wheelchair. Not this old lady with a PERM, and hair stiffened with a coat of hair spray. I now believe all the trouble we were put through was a conspiracy, an orchestrated plan to upset, frustrate, and discourage outsiders from visiting residents. Can this be the reason why there is such a lack of visitors to the poor, sad residents at Canterbury Villa? Eventually people just give up, and stay away?

One evening for dinner I discover them serving my mom tuna fish salad for dinner. I tell them she hates fish. They give her the substitute. A hot dog. She loves hot dogs. But couldn’t eat the hot dog they served her. Who could? It was overcooked to the point where the boiled meat had fallen apart and sat in the soggy, wet bun in several different pieces. Soon after that I spent about an hour and a half in a meeting with the social worker and Director of Nursing. I told them about this situation. The Director of Nursing said, “Well, I’ll give you a menu and you can write in what your mother likes to eat. That will solve that problem.” “That would be great,” I said. “Can you please email the menu to me?” “Absolutely.” Well she never did. I emailed her two her three times about the menu and received no reply from her.

I had left that meeting feeling so good, and the very next day everything fell apart to a point where my temper finally erupted. A couple of evenings later I walked into the dining room and found my mother sitting at a table with her roommate. No plates of food in front of them. An aid walked up to me and said, “They’ve both refused their dinner.” “Well what were they served?” I asked. “Tuna fish salad. And the alternative is a hot dog.” Absolute insanity. Would you blow your top or what?!

Doctor’s orders - our mom needs her feet elevated above her heart while sleeping. Yet every time one of us goes in to check on her, she’s in bed, lying in a horizontal position, feet not elevated above her heart. Talk to them until you are blue in the face, a blue that will soon turn purple with rage.

If my mom refuses her pills, the nurses don’t give them to her. Not even her blood pressure pills! I ask, “Can’t you tell her you’ll give her a Pepsi to take with the pills? She loves Pepsi Cola. I believe that will take care of that problem.” But the nurse replies, “No. That’s a bribe, and we’re not allowed to do that.” “Well, can you use child psychology on her? Tell her something like - if you want to get well and go home, then you need to take your pills?” No reply to that one. Just a phony smile.

Go in and help your mom with your own therapy program. Build up her strength. Get her walking yourself. Get her the hell out of there. Push that wheelchair behind her as she walks ahead of you with her walker. Push that wheelchair as you choke and gag from the strong smell of urine on the seat. You’ve asked them how many times to clean the chair? Forget it. They never listen. They NEVER follow instructions. Get her out of there.

It is October 19, 2013. A few days ago I asked a nurse to have a doctor check my mom’s feet again. Her feet, ankles and lower legs have swollen up so badly we need to walk her without shoes on. The nurse says the medication to reduce fluid in the legs should probably be increased. I ask, “What was the date she was initially given the medication?” She replies, “August 24, 2013.” Nearly two months?! Why after two weeks of no improvement wasn’t the medication increased?! Well, I guess it’s all a part of that conspiracy, that secret plan to keep the money rolling in.

The list of complaints goes on and on. My experiences with Canterbury are simply unbelievable. Trust me. Don’t put her or him in there to begin with. God bless you and your family. He’s the only one who can help you, me, and our loved ones. But not even God can give a person the strength they need to deal with the games these people play. So walk away from this place. Run as fast as you can. Better yet, stay away to begin with.

One last complaint. On October 22, 2013 - which was a cold autumn day - my mother was transported to another nursing home/rehab facility here in Alliance. I washed her winter coat that morning, and my brother picked it up and delivered it to Canterbury with specific instructions to make sure she wears it when she leaves. It was 40 degrees outside that afternoon, and she arrived at the other facility (Roselawn) with only a thin red sweater to protect her from the cold. The morons at Canterbury searched for the coat, and found it locked in the Administrator’s office. Can any group of people really be this stupid and inept?! Or was the coat locked in there on purpose?

Response: I and my son who is a resident at Aurora Manor in Aurora , Ohio are going through the same exact frustrations with Aurora Manir. And it must be a conspiracy. They ignored my son for medication to the point were I stood in front of the nurse as she got on the phone for the 3rd time I told her I was standing there till she got off the phone. Oh, but an assistant had came to his room to answer his call light, I told him I needed the nurse, I stood outside my son's door as he went up to to the nurse's desk and he told her my son's call light was on, and she said something back to him, and got on the phone for the second time. I told her I was standing in front of her the third phone call till she got my son's medicine who was having a tramatic melt down and can also have "fits" and takes seizures. The administrator wants me to go to his office to talk! I told him to get away from me or I was calling the police for hassament since I'm the one in his room 24/7 taking care of him and I only come out of that room once or twice a day for help with him. Instead of me calling the cops I call my son's Doctor. The administrator calls the police and 4 squad cars come after me!!! My son has been in this lousy place , they keep begging me not to take him out of Aurora Manor cause quote, "we all care about B---n" unquote. As they have driven my quadriplegic son and I to the point of total insanity, talk to them till your blue in the face about his food, bath, bathroom, might as well talk to the wall. I even wrote notes and put it on the wall, to no avail! I didn't go to jail, the cop called the ombudsman who said to me, " no wonder they treat B---n bad!!! Can you believe this @#$%???? Don't take your loved one to Aurora Manor, unless you want them neglected and want to go insane. I had 4 people who were residents there tell me to get my son out of there cause they were going to kill my son. A doctor wrote a letter telling the nurses and the aides they were neglecting my son. When I went to give the letter to the nurse named Tammy accused me of having "anxiety " , and threatened to call the police on me! I called an ambulance and took my son to a hospital to get him out of there, unfortunately he had to be returned due insurance. Don't go to Aurora Manor. Claims to be 5 Stars - yeah the building looks real nice - that's it!

11/21/2012  -  An OurParents User Writes:

Canterbury Villa of Alliance is an average sized, for profit, nursing home with 92 beds based in Alliance, OH. At last check, the facility had 89 residents indicating that it is 97% occupied which is about average within the state of Ohio. The provider accepts both medicare and medicaid programs, and provides resident counseling services.
This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Canterbury Villa Of Alliance, was 2 stars, which is a lower rating than 57% of nursing homes in Ohio.
We have compared the detailed Medicare data for Canterbury Villa Of Alliance with other senior care providers in Ohio. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 03/01/2012.
To view the full report for this facility, and to understand more about its Medicare rating, go to here

Description of Canterbury Villa of Alliance in ALLIANCE, OH

Number of Beds : 92

Residents find a full range of rehab services and a welcoming, amicable community at Canterbury Villa. Reside at Canterbury Villa and relish an exciting new chapter of life, where elders can share stories and relish the companionship of peers. In this community, seniors find comprehensive rehab services as well as a welcoming, amicable community. When you are ready to make the move to Canterbury Villa for rehab services, call a senior care advisor.


  • Fire Sprinkler System

Demographic Profile for ALLIANCE, OH, 44601


Male Population
Female Population
Median Age
38.2 Years
Average Household Income

Cost Of Living
Compared to the National Average

23% Below
Cost of Food
1% Below
12% Above
4% Below

Provided By EPA; Closer to 100 is better

Air Quality
24.9 / 100
Water Quality
33 / 100
Superfund Sites
20 / 100
Physicians per 100k

Annual Crime

Violent Crimes
Property Crimes