10/30/2014 An Interested Visitor Writes: We have been extremely disappointed in the care and management. There are many nice staff members, however, no one really knows what they are doing. Management is horrible. No one returns phone calls nor do they meet with family members. Beds are never made and only bare minimum care is given. New management took over on Oct. 1 but nothing has changed except how they answer the phone. Unless you are desperate, take your loved one somewhere else.

Liked: Activities Location

10/28/2014 An Interested Visitor Writes: A lot of decline has happened at Carriage Court from 2008 - 2014. In those 6 years the Memory Unit has deteriorated in quality of staff and Resident Care. The trained staff are fine (Nurses and MD's). The aides are poorly trained, do not have any certifications, and spend most of their time talking to each other, ignoring residents. I don't think they don't care, they just don't seem to know what to do, and often just don't do anything. Family members often have to clean backed up toilets, replace items taken from rooms multiple times, and are not oriented towards interacting with families. Their most common answer to any question is "I don't know.." Staff who are fired are often fired for cause, but the leadership doesn't have the documentation to substantiate the reason for the termination. Way too much turnover in the offices, which leads to chaos, and to staff who are so inclined to take advantage of the situation. I was originally happy with placing mom at CC. Now ...I wish she were somewhere else. Everyone in the organization holds some piece of the blame. It isn't management or staff. It's both. If you are looking for a place for your loved one, go someplace else.

Liked: Location

07/26/2014 An Interested Visitor Writes: They hired a sales woman to run the place who has never been an Executive Director before. She is difficult to deal with. In the past few months a lot of key staff have left: the kind receptionist who was there since the building opened, the head chef, the Director of Nursing, the Marketing lady, Maintenance man, and several nurses. The place is not safe - numerous people get out of there and are found hours later. Food is not very good. They are always short staffed. They have some nice caregivers, but not enough of them.

Liked: Location

09/20/2013 An Interested Visitor Writes:

Liked: Food Decor

06/26/2013 An Family Member of Current/Past Resident Writes: Our parents moved into Carriage Court of Kenwood two months ago and we didn't know what to expect. They came from a very large home and are now sharing a 1 bedroom apartment. We thought they would be unhappy with the size but Kelly assured us that the entire facility would become their home. She was so right. They are seldom in their apartment. They have made friends with another married couple and they do so much together, even eat out! What a great place to be. We now have peace of mind that our parents are being loved and cared for by great people. Even the management team are approachable and so easy to talk to. We have recommended Carriage Court of Kenwood to all our friends and would to anyone else that is trying to make a decision for their parents.

05/05/2013 An Family Member of Current/Past Resident Writes: My father moved here from Alabama and was on the verge of needing Hospice. The staff at Carriage Court worked with him and now he is walking independently and enjoying life. The therapists at Alternate Solutions were patient and very consistent, helping him reach his potential. We are so thankful for the folks at Carriage Court

03/03/2013 An Family Member of Current/Past Resident Writes: My mom is in great hands. No doubt about it. Unfortunately, I had to move her 3 times. It has been a very tough process for her. I moved her into Independent Living and then to Assisted Living because she needed more structure, routine and stimulation. The Assisted Living I chose was close to Carriage Court but it was a big mistake. Too many issues and not enough of what she needed. I'm so glad I made the move to Carriage Court because I know in the long run it's best for her. The staff is so caring. They are trained well and understand the generation they are taking care of. They have a strong core group of resident assistants and nurses that have been there 7, 9, 10, 12 and 13 years.

10/02/2012 An Family Member of Current/Past Resident Writes: I found Carriage Court of Kenwood to be very unorganized. The staff pays little to no attention to the residents. Often times residents of the facility in the dementia, "lock-down" facility, get out. Which ultimately results in chaos. They are out of regulation in many ways. And worste of all they do not require their aides to be certified in anyway. With no prior training. This can be very dangerous when dealing with elderly people.

08/20/2012 An Current/Past Employee Writes: I use to work at CCK in 2011 and it had positive and negatives. I was one of the people who were let go for the dumbest reasons ever that are still unknown. Last thing they said to me was "we are going to put you out of your misery." What does that mean? The directors and D.O.N dont care about the aides. And the LPN's that did care were let go. To this day I run into people who work there and have told me it got worse. That place needs to be wiped out and then restaffed. I was one of the really good ones who was requested by families to work with them ONLY! Never enough staff and when there is staff some just don't care. But on the positive side I loved the residents and a few of my co-workers. We were close and always got the job done. But managers got stupid and let us go and hired no good people. Overall i say don't go there.

07/30/2012 An Family Member of Current/Past Resident Writes: I would not recommend anyone put their love one here. In the time my father was there they lost 4 pairs of new glasses, I had to replace his cloths over and over again, his television gone, his chair and foot stool gone, his quilt I made for him gone, his pictures gone, and finally even his wedding band he had on for 50 years gone. No one knows anything when you ask they don't return phone calls, the person's in the "Gardens" are just left to sit in front of a television over medicated. They are completely under staffed and the employees change all the time even the administrators in the 1 1/2 years there has been 3 different administrators over the years I lost count of how many different adminsitrators there were. Please don't put your love one here!!!

05/04/2012 An Interested Visitor Writes: My wife and I toured Carriage Court. She is experiencing memory loss and I want to be close to her. I am very impressed. I have a lot to learn about the progression of memory loss and it really sounds like they will show me the way through this process. They explained many of the things that I can expect as she changes, they explained a lot of the things she is already doing and it really seems like they know what they are talking about. The only thing I was hoping for that I didn't get was a reduced rate since both of us would live there and they weren't offering any discounts like several other places were.

03/28/2012 An Family Member of Current/Past Resident Writes: The quality of care definitely varies depending on the aide assigned to working with the resident.

03/01/2012 An Family Member of Current/Past Resident Writes: It's great that there are websites out there for "Reviews" to help in making a decision one way or another! This helped me tremendously! I had to see how bad this place is so I took a tour for myself and felt that I should put in my own review because when I met with the girl in the admission department she introduced me to all but 1 manager and they were all very informative. There was a bingo game going on and a good 20 people participating out in the living room. Every single employee we walked by she introduced me to and they asked if I had any questions. I thought the place was very clean. She showed me a model room in the memory care area that was decorated very nicely and there was a staff member walking back and forth with one of the ladies that live there singing a song with her. Also, there was a lady that said she schedules the activities and they were planning a big family night and asked if I wanted to come to see what it's like and meet some of the people that live there to see how they like. I think I will. I feel pretty good about the place. I've considered 6 different places and toured 4 so far. This is number one on my list at this point.

02/17/2012 An Family Member of Current/Past Resident Writes: Look some where else

11/28/2011 An Family Member of Current/Past Resident Writes: So far Carriage Court has been a great home for my mom. My mom's move went very smoothly and everyone in the business office has answered every question that my family and I have had from day one. Everything that we were told we could expect has been consistent. Mom has been there now for over 3 months now and is more active than I have ever seen her. She is no longer dealing with depression. She has such a great team of care givers that are giving her care and everyone seems so happy every time I visit her. I was concerned when I read some of the reviews, but every Assisted Living home has some negative reviews. I asked for a list of references and was given several names of people who have moved their loved ones there. I was sold when I heard each one of them tell me how greatful they are to the staff and the new management.

10/24/2011 An Family Member of Current/Past Resident Writes: Carriage Court is lacking in every category. The facility is dirty and there are stains on the furniture that I won't venture to guess with what. Many of the residents have bathrooms that are dirty or lacking basic items for personal clean up. Many of the patients in the memory unit are overly medicated to the point that the limited staff can "park" them in front of a television and leave them unattended for hours. Their are absolutely no activities within the memory unit that engage the residents. Many times, especially later in the day, there appears to be no staff available. I've seen kennels with more staffers.

10/09/2011 An Family Member of Current/Past Resident Writes: I have found the "Memory Care" unit to be understaffed. Th residents are overmedicated, left unobserved for long periods of time. Many are placed in front of the TV in the commons room for hours on end. Very little stimulation for the residents. Most appear bored. The quality of the meals declined as well. Most of the staff are kind and caring but there simply are not enough of them. There is an Activities Schedule but this is usually for the Assisted Living residents, not the Memory Care residents. The staff for the most part are not qualified to deal with issues of dementia - the answer is most commonly to increase the medications.

05/28/2011 An Family Member of Current/Past Resident Writes: You are right, the place is disgusting. I met one of the directors of nursing, she was very nice and professional. She knew the residents and was always talking with the nurses to get updates on residents. She called me immediately after I had a concern for my family member. At the time, it was clear to me that she was the ONLY one who seemed to care about my Mom, the Executive Director, Marketing Director, and the people in the Businesss Office all were worthless. Did absolutely nothing and sat around just like the other posts said, this is true! Obviously, this DON saw this and did not want to be apart of this and saw what she was truly up against, a bunch of managers who did nothing every day!

04/03/2011 An Interested Visitor Writes: There is never enough staff around or on duty. I have seen family members, visitors and private duty caretakers help take care of people they do not seem to know. Some of the staff that I see sit around to much. Patients wander around, going in and out of rooms. No matter what time I have been there, morning, noon or night. I rarely see managers around.

When I go in to visit health care faclities I always look at how clean it is. The dementia unit is in need of being throughly cleaned. The couches and chairs are old,stained and dirty looking. The kitchen counters are stained. The trash cans are very dirty, as is the sink. The public restroom in there is always nasty. The paper towel dispenser is disgusting! Around the toilet is grimy. Trash cans are usually overflowing and in need of a good washing.

I will say that what few staff there is, does seem to treat the residents with kindness.

09/28/2010 An OurParents User Writes: Don't put your loved one in this facility. Marketing person makes false promises that are unreasonable. Marketing person brings in people not suitable for assisted living. These people belong in a nursing home and they require more care for their needs. Many of the residents here need assistance with getting in/out of bed, unable to ambulate on their own, and some need to be fed by staff members. This facility has been through 3 directors of nursing and 3 executer directors within 1 1/2 yrs.