Wexner Heritage Village

(866) 827-3953

1151 College Ave, COLUMBUS, OH


Services

  • Nursing Home
  • Assisted Living
  • Senior Community
  • Alzheimer's Care
  • Hospice
  • Continued Care Community

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
Wexner Heritage Village
Work
1151 COLLEGE AVE
COLUMBUS
OH
40918
USA
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User Reviews

06/18/2013  -  An OurParents User Writes:

Patient with knee replacement in for several days of rehab. On arrival, receptionist requested that the rehab unit send down someone with a wheel chair with foot pads. Took about 12 minutes for someone to come down; an aide arrived who did not seem to understand most of the things we asked her and she had a wheelchair with no supports for the legs/feet. Got to room and found it straight out of the 1940's - lights work with pull chains, bathroom has no shower and a door on a track that is really hard to pull shut if you want any privacy. The room is totally dismal and the small flat screen TV was the only amenity I see listed on their webpage that actually existed. RN did not show up for over an hour (while we listened to the nurses and aides carrying on loud laughing conversations at the nurse's station on a steady basis) and was then only interested in getting forms signed absolving them of any liabilities. Not interested in doctor repts or orders sent with us by Mt.Carmel New Albany - never asked for them. Took the file when I was insistent about it and said she could look it over because all she had left to do was to finish his paperwork anyway. Patient is diabetic; sugar had been off scoreboard in hospital and they had been giving him insulin shots - the "great" dietary team here repeatedly sent food trays with packets of sugar and non-diet drinks, etc., even after being told. In addition, most food looked positively inedible. Imagine bringing a breakfast consisting of an ice cream scoop of hardened cream of wheat with no milk, no anything! That was par for the course. We took food in after he had not eaten in 24 hours. RN was going to make patient wait for night nurse to hook up leg CPM machine (she had to get that paperwork done, remember) when patient was supposed to be doing 2 hours on and 2 hours off 3X a day. We objected strongly and she rather grudgingly moved it to the bed and plugged it in. Spent 3 days there with never being asked if he needed ice for knee or any of the pain medication that had been approved by surgeon. We were told the first day that there would be no physical therapy until Monday since it was the weekend - this is in the rehab center! After expressing disbelief that this could be the case, a physical therapist showed up on Sunday and the patient was the only one in the PT room, making it appear that unless you disagree with them, it is fairly accurate that not many of the rehab patients are getting any rehab on weekends. The PT room is apparently where all the money supposedly spent on this facility must have gone - it lived up to standards. I am surprised to see that the ratings here on this site for the Wexner Heritage Center state that it has improved and gone from 3 to 4 stars. At the time we first talked about it as a possibility for after surgery, I had checked Medicare's list of rehab centers and it showed a 5 star rating for Wexner, leading me to believe it would be a really nice place with very professional and caring nurses, etc. and after our experience there, I was prepared to ask how one purchases 5 stars for a facility with their name on it, when the place is basically a dump. I am not at all surprised to learn that it was only 3 stars (although Westminster Thurber is a much nicer nursing home that I had quite a bit of experience with and I see your website here has it listed at 3 stars and I doubt that Wexner was ever living up to Westminster Thurber's standards) but I certainly can't understand it going up to 4 stars, not that I think it deserves even 3 after what we saw. We were extremely disappointed in the environment, the lack of professional care, the lack of the dietary department, and every aspect of the place and we got him out of there as soon as was humanly possible, considering that they "do not" ever release a patient on Mondays! I know most reviews are done anonymously; however, when I have something negative to say about a place or service, I am more than willing to give my name and number so you know I do not do it lightly and that I am willing to be contacted for further information. Judy Forsythe (614-286-8074)


Response: We are very sorry to hear that your experience with the rehabilitation services at Wexner Heritage Village was anything other than exemplary. We work very hard to make sure every patient gets the highest level of care in a comfortable, supportive and compassionate environment. We deeply regret that you and your loved one did not experience the superior care that consistently earns our facility a score of 90+ out of 100 on resident and family satisfaction surveys reported by the Ohio Department of Aging. Wexner Heritage Village is one of the few rehabilitation facilities at which patients and their families have direct access to a nursing supervisor 24 hours a day, 7 days a week. We also have an elevated administrative presence in our building during the weekends, with an additional manager on duty and accessible every Saturday and Sunday. We are in the process of putting in place mechanisms to make sure our patients and their families know how to contact these individuals should the need arise. We appreciate your candor and thank you for helping us identify areas in which we can continue to improve.

Response: Thank you for your review! These places should be ashamed! My family is having the same issues. Someone needs to hold these places accountable! would love to know if you have found a place you prefer?


11/21/2012  -  An OurParents User Writes:

Wexner Heritage Village is a large, not for profit, nursing home with 160 beds based in Columbus, OH. At last check, the facility had 137 residents indicating that it is 86% occupied which is about average within the state of Ohio. The provider accepts both medicare and medicaid programs, and provides resident and family counseling services.
This nursing home and assisted living facility, is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Wexner Heritage Village, was 4 stars, which is a better rating than 86% of nursing homes in Ohio. Important to note that this facility has recently improved and has gone from 3 stars to 4 stars.
We have compared the detailed Medicare data for Wexner Heritage Village with other senior care providers in Ohio. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 06/15/2012.
To view the full report for this facility, and to understand more about its Medicare rating, go to here




Description of Wexner Heritage Village in COLUMBUS, OH

Number of Beds : 160

Creekside at the Village is a professional care community in a quiet residential area of Columbus, OH. This property offers individualized independent living services. For seniors who can care for themselves but who want to enjoy a low-maintenance life, independent living is the ideal choice. Tailored for both individuals and couples, these senior communities are also known as retirement villages, 55+ communities, and senior apartments. Residents stay in private apartments or individual homes with a variety of community amenities, services, and programs tailored just for seniors. You’ll enjoy your own space, so you can bring your favorite belongings, such as furniture and personal items. With independent living, residents won't have to worry about maintenance, mowing, or other chores associated with home ownership. Because independent living communities are intended for older adults who need little or no assistance, most do not offer medical care or supervision. You'll find many social programs and community amenities, such as gardening, bridge, bingo, fitness programs, book clubs, and planned outings. Creekside at the Village is a community where you'll experience a comfortable new beginning with peers. In this community, residents have comprehensive independent living services, as well as a friendly, supportive community. For seniors who are able to care for themselves but who desire to experience a chore-free lifestyle, independent living is the perfect solution. Call today and discover how Creekside at the Village is the perfect fit for seniors requiring independent living services.

Source: OurParents.com

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