Lutheran Home at Concord Reserve

(866) 653-9337

2116 Dover Center Rd, WESTLAKE, OH


Services

  • Nursing Home
  • Skilled Nursing Facility
  • Assisted Living

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
Lutheran Home at Concord Reserve
Work
2116 DOVER CENTER RD
WESTLAKE
OH
44145
USA
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User Reviews

06/24/2015  -  An OurParents User Writes:

The Lutheran Home staff provides excellent, professional care to Assisted Living residents, long-term and skilled patients, and people with Alzheimer's! They also offer amazing life enriching activities--like the annual car show which takes place on the 2nd Sat. in June every year. What a super event for residents and their families! The Lutheran Home is also the only faith-based senior life community in Westlake. If your loved-one went to church their entire life, then the Lutheran Home is the place to be. They have a full-time Lutheran Chaplain and part-time Catholic Chaplain (nun) who offer wonderful spiritual care to people of all faiths. Catholic services are held every Sunday morning. Rosary is said on Tuesdays. Ecumenical worship is held on Wednesday morning and on Sunday afternoons. I can't say enough good things about the spiritual care my father received at the Lutheran Home following his stroke! It is such a blessing to have the Lutheran Home here in Westlake.

Liked:
  • Activities
  • Amenities
  • Care
  • Cleanliness

    09/24/2014  -  An OurParents User Writes:

    My mother was in hospital and needed to go to a skilled nursing home for PT/OT to get her strength back before returning to her apartment. After visiting several options and discussing them with her we chose the Lutheran home. We notified the case manager at the hospital who then contacted the home. On Monday afternoon they informed the case manager that my mom’s case was “too complicated for them to handle”. Multiple doctors at the hospital stated there was nothing complicated about my mom’s case. She needed PT/OT and an antibiotic once a day. The case manager reached out to the home multiple times Tuesday to find out what their concerns were. The admissions staff at the Lutheran home would not take their calls nor return their messages. I had to leave work early on Tuesday to evaluate other options. My mother is now at St. Mary of the Woods (5 Stars) where the Admissions staff easily, and professionally, worked with the case manager to define a plan to have my mother moved to their facility. (They have not had any issues “handling” my mom’s case.)

    I’m actually thankful my mother did not get into the Lutheran home if their care practices are anything like their admissions practices – lack of professionalism/responsiveness. Be careful – the case manager stated this is not the first time they have had issues with the Lutheran home. Additionally it was believed by hospital personnel that the real issue is was insufficient staff.



    03/03/2014  -  An OurParents User Writes:

    When my father had a stroke, LHCR was our first choice for his rehab. What a wonderful staff! What a beautiful campus! Throughout his stay, my father treated in a professional & caring manner from the dietary staff to the therapy department. Our family loved the Main Street with its Chapel, café, library, duck pond and enormous aquarium--it's like a Georgetown street with little village shops. Our family highly recommends the Lutheran Home for rehabilitation.

    Liked:
  • Activities
  • Amenities
  • Care
  • Cleanliness

    02/06/2014  -  An OurParents User Writes:

    The rooms are beautiful and the location is great. The staff do not care and got scared when there mistakes are pointed out.

    Liked:
  • Room

    10/22/2013  -  An OurParents User Writes:

    My mother was treated with the utmost loving care. If I needed a place for myself or any of my loved ones Lutheran Home would be my first choice.

    Liked:
  • Activities
  • Amenities
  • Care
  • Cleanliness

    10/01/2013  -  An OurParents User Writes:



    04/05/2013  -  An OurParents User Writes:

    I have had association with the Lutheran Home on numerous occasions and I always experience a warm welcome. Staff are courteous and the campus is beautiful, clean and homelike. I would not hesitate to recommend the Lutheran Home to family and friends.



    03/15/2013  -  An OurParents User Writes:

    That last review said it all



    01/30/2013  -  An OurParents User Writes:

    The staff need a makeover. Staff members come and go, grandma never had the same nurses and aides-which led to them forgetting large things and leading to a severe fall which required stitches. To top it off my grandmas one nurse at Concord Reserve was arrested for drunk driving-the arrest of her nurse had us not to go back to Lutheran when she was last at the hospital.



    11/22/2012  -  An OurParents User Writes:

    Surprised how the care has declined from when my aunt was in the facility in 2007, moved my mom out of the facility in summer 2012 as it is not the same place it used to be.


    Response: That's because they just care about looking good now and put all their time and money into that and not training staff like they used to.


    11/21/2012  -  An OurParents User Writes:

    Lutheran Home at Concord Reserve is a large, not for profit, nursing home with 192 beds based in Westlake, OH. At last check, the facility had 173 residents indicating that it is 90% occupied which is about average within the state of Ohio. The provider accepts both medicare and medicaid programs, and provides resident counseling services.
    This nursing home and assisted living facility, is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Lutheran Home At Concord Reserve, was 4 stars, which is a better rating than 86% of nursing homes in Ohio.
    We have compared the detailed Medicare data for Lutheran Home At Concord Reserve with other senior care providers in Ohio. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is higher than average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is higher than average. The most recent health inspection was on 10/13/2011.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here



    10/22/2012  -  An OurParents User Writes:

    As a Lutheran, I am blessed to be associated with this caring, faith-based, non-profit senior life community. Lutheran church partners throughout NE Ohio have supported the mission & ministry of the Lutheran Home since 1932. The residents are cared for like beloved members of the family.



    10/22/2012  -  An OurParents User Writes:

    I used to sing there when I was a Brownie! When it was our families turn to make that hard choice that is the only place I would consider. My Mom was treated like family by the staff.



    10/22/2012  -  An OurParents User Writes:

    Facility been around a long time.



    08/06/2012  -  An OurParents User Writes:

    The staff are rude, they do not answer your questions and they do not complete their job. My father was ignored and we all had to wait for answers forver.They advertise as non profit, but dont act like it.



    07/29/2012  -  An OurParents User Writes:

    lack of staff drug over use



    07/17/2012  -  An OurParents User Writes:

    You get the feeling you are a number and not a truly cared for family member, the size brings that out and some people are cold.



    07/07/2012  -  An OurParents User Writes:

    Not a good facility. My mom had so many different nurses and aides, most of whom were new. Nursing supervisor told me they are always hiring and firing staff and apologized for the mistakes the new staff make. They put all their money in the new building and not staff.


    Response: Where is "down" the street


    06/21/2012  -  An OurParents User Writes:

    Building is nice but care needs a good amount of work and staff stability needs to improve, we now get better care down the street.




    Description of Lutheran Home at Concord Reserve in WESTLAKE, OH

    Number of Beds : 192

    Supplying a range of quality hospice and respite services, Lutheran Home for the Aged has a senior care solution for you or your loved one. Lutheran Home for the Aged is a community where you'll experience a comfortable new beginning with a dedicated staff. In this community, residents find a full range of hospice and respite services, as well as a helpful, caring staff. Call today and discover how Lutheran Home for the Aged is the perfect fit for seniors requiring hospice and respite services.

    Source: OurParents.com

    Security
    • Fire Sprinkler System

    Demographic Profile for WESTLAKE, OH, 44145

    People

    Male Population
    47.17%
    Female Population
    52.83%
    Median Age
    45.6 Years
    Average Household Income
    $75,839

    Cost Of Living
    Compared to the National Average

    Overall
    5% Above
    Cost of Food
    11% Above
    Utilities
    15% Above
    Miscellaneous
    1% Above

    Environment
    Provided By EPA; Closer to 100 is better

    Air Quality
    23.2 / 100
    Water Quality
    30 / 100
    Superfund Sites
    40 / 100
    Physicians per 100k
    389.1

    Annual Crime

    Violent Crimes
    5
    Property Crimes
    5