Shepherd of the Valley Boardman

Response: Shepherd's primary motivation seems to be about making money. I witnessed a group of staff/administrators grilling a woman, Susan, in a resident lounge while I was there, along with an astonished STNA, over money she owed that she needed to pay that day, or be discharged despite her need for continued care. The woman had the check to give them. This was all discussed openly, not privately or confidentially. They have billed me for a SS check that they reportedly never received in March. I left there in July, and reported numerous grievances to the State Health Dept. For the past 5 or more years, another nursing home then Shepherd were my payees, and I had no access to my SS checks. However, Shepherd persists in billing me for the $ when we know the other nursing home received it.
It is a matter of harassing me with an ulterior motive, since I cited Shepherd for numerous problems and complaints, including neglect and abuse. If you are a prospective resident or staff, don't go to Shepherd. Both the direct-service staff and residents, are more spiritually healthy than the administrators, including the corporate pastor. For instance, I was told that male residents aren't encouraged to attend group activities because they prefer to be isolated alone! There are so many examples that I can't cover the scope of the problems here.

Response: Shepherd of the Valley-Boardman recently completed an extensive renovation creating all-private rooms and remodeling the therapy gym If you haven't been to Shepherd in Boardman lately, you should drop in for a visit and a tour. Lynn Miller, Corporate Marketing Director, Shepherd of the Valley [email protected]