Senior Suites Healthcare

(866) 653-9337

3501 W Washington St, BROKEN ARROW, OK


  • Nursing Home

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
Senior Suites Healthcare
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User Reviews

11/04/2016  -  An Interested Visitor Writes:

They dropped my mother off at home half-dead instead of taking her to the emergency room because a nurse was not taking her vital signs every day. There was no investigation into how any of this happened, there was no apology for the things they did to her and then the dolt that owns the place called me and told me his nurse hated to go in our mothers room every day because she felt the family did not like her. My family was not there when this nurse was working, but they had turned our mother into a vegetable with unnecessary drugs and could not blame her for her neglect and abuse so they blamed my family instead. None of it makes sense, but this is how it works, they don't take responsibility for anything that happens to your parents while in their care. Keep your loved ones away from any facility this man owns, it's not worth the pain he causes your family.

Response: If you or any other family member have an issue with a nursing home related to the care of your loved one you can call Oklahoma State Department of Health
Protective Health Services at 1-800-747-8419 to make a complaint. This information has to be posted in all nursing facilities

11/18/2015  -  An OurParents User Writes:

The owners do not care about the elderly, or what happens to them while in their care. They are in this business to get rich.

10/08/2015  -  An OurParents User Writes:

Just returned my mother in law to this hell hole. We had never thought to check her diaper or her bottom to see if she was changed frequently. A visit to St. Francis South proved we definitely should have. She has a diaper rash from hell!! All down halfway down her thighs, it's disgusting and we fully intend on filing a complaint with the state!! When we asked the nurse how often she was changed she at first stated every 2 hours which had to be a bald faced lie, then that story changed to well, she does fight us so we just leave her be. Then her statement that yes she's seen it, so apparently this is ok with her. I BET she does because it flipping HURTS!! They use wipes that sting the skin to clean and then don't even put on a cream or lotion to help clear her up. The ambulance care worker was totally in shock when she saw the condition she was in as well as the nurse at the hospital. They are both going to write an official report. They have no clue how to deal with dementia patients in any way shape or form!! Currently looking into a different place to move her to, someplace that actually gives a @#$%. She has lost weight, and they state she won't stay to eat. She has arthritis in both hands and has issues cutting up her food, will they do it for her?? NO!! Will they feed her??? NO!!! I'm still in total shock over what I saw last night!! THIS kind of care for over $5,000 a month??????

Response: If you or any other family member have an issue with a nursing home related to the care of your loved one you can call Oklahoma State Department of Health
Protective Health Services at 1-800-747-8419 to make a complaint. This information has to be posted in all nursing facilities

01/12/2015  -  An OurParents User Writes:

If you want to know the truth about Senior Suites or any other facility you can go to under online services click on long term care inspection surveys and nursing home compare. This will give you an overall view of the facility or any other facility you are looking at to put your loved ones.

01/05/2015  -  An OurParents User Writes:

The employee that has been writing these false reviews is reason enough to stay away from Senior Suites, she has no business being around patients in a nursing home. It is clear she/he has no respect for either the patient or visiting family members. She writes of people @#$% about being in pain or being depressed, and then asking what is considered "mistreated", or "over medicated". Is she wondering how far she can go before she is considered an abuser? Complaining that the people who actually pay her salary are expecting her to help them when needed. And making excuses for why people are being served cold food. This is more than likely the same employee that wrote the reveiws on 8/26 and 8/27, telling us to take negative reviews of SS with a grain of salt, and that the residents were there because the family members were guilty of not properly caring for them at home. This is not a person I want around my family member. This employee needs to find work in another field.

01/03/2015  -  An OurParents User Writes:

Senior suites is really not a bad place. Alot of people come in here and have such high expectations. Like they're the only ones with their family there. My mom was very well taken care of. The staff tried their best to make sure she had what she needed. The medicine came in a orderly time. The food was cold sometimes, but when you have a whole dinning room to serve then doing their hall trays. . I see why they were so pushy about having mom down to the dinning room. An yes she needed to be out of bed. The place was very clean compared to some facilities. Sure there might be an smell here and there but what do you expect? Some smells can not be contained. Thats just life. I believe alot of these complaints are unreal . People watching YouTube and eating behind the desk? I've never seen people watch YouTube , but I have seen nursing eat at the desk when they've been so busy taking care of there residents they didn't get a lunch or break. Over all I recommend bringing loved ones here.

  • Care
  • Cleanliness
  • Staff
  • Decor

    Response: I haven't seen one review that mentioned odors or uncleanliness. I have seen reviews about people being over-medicated and mistreated or ignored and found on the floor dead. No one standing in front of the desk can see what someone is looking at on their computers or telephone, you have to stand behind a person to see that, and I have never seen a visitor go behind the desk. There are good employees here, but there are also some bad ones.

    Response: Pay attention to the real reviews from people that actually had a loved one here. Look at what they are saying happened to their loved one. This is not a site to defend your place of employment, this site is dedicated to helping people find a place to put a family member in need of good care. You will not find a 100% perfect place, but you do have a right to know the facts. Go to and also and look up actual investigation reports on every nursing home you are considering. Study the facts, too many employees and owners are trying to whitewash the things that are taking place in their nursing homes. Our parents lives are on the line and all they are concerned about is their money.

    Response: But what do people consider "mistreated"? You have so many families that think if somebody isnt just standing at their feet to help them that their being ignored. Then what's considered over medicated? That the family is @#$% about how much pain they're in or how depressed they are. So the staff puts them on medication thats needed and then BAM they turn the other cheek and blame the staff for doing what they were asked. By no means is SS let me say , I never said that one of the review conplaints on here were or was about the oder. But since I have a loved one living in the facility thats one of the complaints I've heard about. Especially when we were having family meetings with other peoples family members. Im not saying wrong things haven't happened. But there is no perfect place. An it amazes me that after all the conplaints , mistreating, over medicated complaints. They never leave. I've had a family member there for a long time. I've had issues with some things but it's things that can & have been fixed. All I did was step back, think of it both ways & gave it a chance. The only perfect place in life is heaven.

    Response: Being neglected is when she is dumped off at her home in a vegetative state, instead of being taken to the emergency room. When she arrived home she could not lift her head off of her chest, she could not speak and her eyes could not focus. Being over medicated is when her Primary Care Physician tells you she is severely dehydrated and over medicated and to "GET HER OUT OF THAT PLACE BEFORE THEY KILL HER - SHE WENT IN WITH A BROKEN ANKLE." Her doctor had us get her records from SS, he along with 2 other doctors at the hospital told us there is no way her vital signs were correct that morning, "SOMEONE" just made up numbers and wrote them down. She was given unnecessary drugs without family knowledge or consent. If you have a positive experience here, good for you, that's great for your loved one, and you should be thanking God for it, but please don't undermine the negative experiences that others have had. It hurts to see your mother abused like this just because a nasty nurse took a dislike to her. When someone has been mistreated, it is only natural that you want to warn others on what to look for, or "WHO" to stay away from.

    Response: If you actually had a loved one in this facility instead of being an employee, you would be commiserating with those of us who had negative experiences here, instead of berating us for telling the truth. If you were an actual family member of a resident, you would feel concern for the things that happened, not rush to defend your place of employment and ignorantly ask what is considered mistreatment or over medication. Steve will not appreciate this behavior from his employees.

    Response: No actually im defending my loved ones home. My loved one lives there. I never said it was a perfect place. But when you find one that is 100% perfect please post a response. Your ignorance is well taken in as well as anybody else's. Im sure steve would very much appreciate you as much as anyone else. Have a blessed day.

    Response: They killed my mother, I am not looking for another place.

    08/27/2014  -  An OurParents User Writes:

    Just took Mom back to her apartment from Senior Suites where she went for rehab. Thank you so much therapy staff; she excelled under your care. Great place, great staff....thanks so very much. She is back to her old self. Thanks again.

  • Activities
  • Amenities
  • Care
  • Cleanliness

    Response: The therapy staff will be leaving 8/29/2014 and being replaced by in-house therapists. If they are like the rest of the staff (especially administration) I would be very concerned about sending my loved-one to this facility for therapy.

    Response: Please stop with the fake reviews, you are actually doing more harm than you know. You are showing people that the employees care more about the reputation of the building than the well being of the residents. If someone wanted to write a thank you note for good care, it would be sent to the actual facility where the staff could read it, not to a site that reviews nursing homes. Wow! This really shows what kind of people are employed here.

    08/26/2014  -  An OurParents User Writes:

    I am always amazed at the ignorant people who think they are either a doctor or a nurse and thus know everything, but they are neither, and totally uneducated about nursing care. My friend is at Senior Suites and have been for over three years and she has received nothing but great care, kindness, fun filled activities, outside trips, and a good life for an elderly lady. You have to take negative comments with a grain of salt, usually coming from a family member's guilt for not caring for their loved one prior to nursing home placement. Every nursing facility has problems, every hospital has problems, every doctor's office has problems, but healthcare workers are dedicated to their jobs and they do the very best they can with every patient or resident. Are there bad apples in the bunch? Sure, there are bad apples everywhere! But the good out weighs the bad. Look for the good, and you will find it.... don't dwell on the negative!

  • Activities
  • Amenities
  • Care
  • Cleanliness

    Response: Maybe you should reread the reviews. These people are stating facts about what actually happened to their loved ones while in your care. Abuse, neglect, over- medication and being found on the floor dead are very serious events, not something to be taken with a grain of salt. If this was your parent instead of your place of work, you would think differently, I can assure you. Being put in one of these places for physical therapy after surgery, or with a broken bone, is not neglect on a family members part, that was an incredibly ignorant remark.

    Response: Only an employee or owner would ignorantly tell someone not to listen to negative reviews. This site is for people looking for somewhere to place a loved one in need of GOOD CARE. They need honest reviews from real people, not a snow job to cover up neglect or abuse by bad employees. Yes, there were good employees at this place, but it just takes one bad employee to make life hell for a resident and undo all the good done by others. This is not the site to defend your place of employment, bad things happened to these people who have reviewed it, and someone looking for a place to put their parent needs to know the absolute truth. This is an extremely hard decision to have to make, please don't make it any harder with false reviews. You are not helping anyone by doing that.

    Response: "but healthcare workers are dedicated to their jobs and they do the very best they can with every patient or resident. "
    Apparently you have not spent any time in the facility as a resident/patient or as family member. My spouse being ignored for an entire shifts, being over-medicated, being allowed to lay in their own body waste and developing bed sores is NOT indicative of people doing the very best that the can.

    Response: When you find a 100% perfect place. Please let us know.

    08/25/2014  -  An OurParents User Writes:

    They did not get my wifes medicine to her when needed forgot to feed her as she was isolated to her room did not bath her after 4 days I had to ask therapy to do it .After six days in this place they found her on the floor she had died.

    Response: I was there the morning your wife died -- as a visitor of my own family member. I am deeply sorry for your loss and know from my own experiences about the lack of care and rude staff.

    Response: You need to get a good attorney and sue these people and also bring media attention to what happened here. Do not let the owner try to "befriend" you, he does that to everyone.

    07/28/2014  -  An OurParents User Writes:

    Not good. I hired a friend to sit with my mother every afternoon because her buzzer was constantly malfunctioning (or being ignored). I had to be there every evening or feared she would not get a response if she needed something. Being there so much of the time, I saw plenty. I would not take anyone here again.

    Response: This review is very obviously coming from an unhappy employee. NO ONE has this kind of information, other than an employee. No one casually visiting their family member meets the kitchen staff or finance manager, and if anyone knew that someone's untrained teenage daughter was doing nursing work, it would not go unreported. This review along with several others on here are coming from disgruntled employees. Unless you are standing behind the desk, you cannot see what someone is looking at on their computer or phone, and I have never seen a visitor go behind the desk.

    Response: This review came from an employee. No one has this kind of information and knows that many names. A person casually visiting a family member does not meet kitchen staff or finance manager. If anyone other than an employee knew that someone's untrained teenage daughter was allowed to do nursing work, it would not go unreported. A visiting family member does not know all the CNA's by name, so someone who is not supposed to be doing nursing work would go unnoticed by them. This review was from an insider, it is very obvious.

    07/12/2014  -  An OurParents User Writes:

    Although some of the nurses and CNAs are caring and efficient, they are off-set by the aggressive, arrogant, angry administration.
    **Steve Cox, owner is great at handing out cotton candy, beyond that, I think he is completely ineffective.
    **Rita, finance manager rudely barges into ill resident's room to announce that they have X amount of days left before Medicare stops paying 100% and then they will have to pay $100/day and if they don't, they'll have to leave and then asks what are they going to do about it.
    **Bonnie the Director of Nursing and one of her side-kicks, Angie go marching up and down the hall like the angry tyrannical twins, treating their staff as though they are idiots and making family members of the residents feel very uncomfortable. Angie, one of the nursing supervisors brings her untrained, teenage daughter to work with her and she gives same attitude and is allowed to do some nursing chores.
    **Some nurses sit behind their desk and do nothing but eat, watch YouTube and ignore the patients. In fact, you could eliminate the majority of the 6-2 staff and it would vastly improve Senior Suites.
    **Rex, head dietician/chef is wonderful and the food has improved.
    **Annie the stylist truly cares and is a shining star.
    **Britney and Courtney the weekend nurses are fantastic!
    **Erlene, the weekend charge nurse is kind and wise.
    The rooms are small and awkwardly laid out and the a/c-heating systems are so loud that hard-of-hearing residents can't hear anything above the noise. I have a family member currently living there, but am searching for an alternative. My family member is over-medicated, ignored, not changed often and has deteriorated significantly since transferred from Skilled Nursing to Long-term Care.

  • Cleanliness
  • Decor
  • Location

    Response: Wow for somebody that is so unhappy I dont see yoh moving around your loved one(s) anywhere else. You think you can do better or somebody else can...shoot for it.

    10/13/2013  -  An OurParents User Writes:

    10/12/2013  -  An OurParents User Writes:

    07/28/2013  -  An OurParents User Writes:

    Our mother was mistreated at Senior Suites, she was admitted with a broken ankle and less than 4 months later, she was sent home to us a vegetable. There was a nurse named Joya M. that did not like our mother and made sure we knew this. Our mother was drugged up with 2 anti-depressant pills at the same time, without family knowledge or consent, and this totally changed her personality and made her hard to deal with, Joya tried to get our mother put in a mental hospital and even had the BINGO lady Danna, place an extremely insulting phone call to us and tell us she thought our mother needed a psychiatric evaluation, because she had called Danna an "Old Hag". Our mother went an entire day without water and possibly food and the next day was sent to our home for a lunch visit with her daughters, when she arrived, she could not lift her head off her chest, she could not speak and her eyes could not focus. If Joya had actually taken her blood pressure that morning, instead of just writing down numbers on a chart, our mother would have been sent to the hospital instead of to our home for lunch. The owner Steve Cox, tried to blame the victims family for the things done to our mother while in his care. He took the side of the abuser instead of the abused, even though he himself was telling us things Joya had done. No one ever offered an explanation as to how these things happened to our mother. The owners do not care about the people in their nursing homes, it is all about the money. Do not trust these people with your loved ones.

    06/25/2013  -  An OurParents User Writes:

    I don't know how they pulled it off, but they did. This is a very nice place, But if I had it to do over I would never put my loved one here. Some staff is good, but they can't be their 24/7. The rest of the staff don't care, it's all about the money. The owner tells you he will take care of things, and never does. It's all about the money to him too. And the crap that the young cook puts out M.-F. The weekend cook is the worst of all cooks. It's not fit for a animal to eat. This new manager they have in the kitchen doesn't know her tail from a hole in the ground.Just because they look pretty doesn't mean they can do the job. This owner needs to wake up.

    05/02/2013  -  An OurParents User Writes:

    They have a lot of great employees there,, but the owner is very rude to the staff. He can be seen yelling at them in the halls in front of everyone. Not very professional at all.

    Response: This is so very true. He likes yelling and screaming at staff calling staff names,in front of people. That's why I'm no longer working for him,I gave my notice on the 04/19/2013. My last day was 04/30/2013. I miss the resident,their families,my staff,and co-workers.

    02/20/2013  -  An OurParents User Writes:


    01/21/2013  -  An Family Member of Current/Past Resident Writes:

    This is a terrible place, do not put anyone you love here.

    11/21/2012  -  An OurParents User Writes:

    Senior Suites Healthcare is an average sized, for profit, nursing home with 72 beds based in Broken Arrow, OK. At last check, the facility had 62 residents indicating that it is 86% occupied which is more than average within the state of Oklahoma. The provider accepts both medicare and medicaid programs, and provides resident and family counseling services.
    This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Senior Suites Healthcare, was 2 stars, which is a lower rating than 54% of nursing homes in Oklahoma. Important to note that this facility has recently detriorated and has gone from 3 stars to 2 stars.
    We have compared the detailed Medicare data for Senior Suites Healthcare with other senior care providers in Oklahoma. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is higher than average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 12/14/2011.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here

    09/06/2012  -  An OurParents User Writes:

    a great place

    08/01/2011  -  An OurParents User Writes:

    The food is terrible, its cold and very little of it. The staff take forever to answer call lights, we are supposed to be getting phones that take care of that

    Response: Not much has changed in the last three years. Food is still terrible and cold. Many of the CNA's are incompetent and lazy, nursing staff is overworked and the director of nursing is unsympathetic and cold. Senior Suites is nepotism at its finest. The owner is trying, but unfortunately his administrative staff are stifling this facility.

    Response: The owners do not care about anything but making money for themselves.

    Description of Senior Suites Healthcare in BROKEN ARROW, OK

    Number of Beds : 82

    Senior living is a term that encompasses all the services and living options fostering well-being and happiness: independent living, assisted living, memory care, nursing care, in-home care, and continuing care.


    Demographic Profile for BROKEN ARROW, OK, 74012


    Male Population
    Female Population
    Median Age
    34.7 Years
    Average Household Income

    Cost Of Living
    Compared to the National Average

    13% Below
    Cost of Food
    8% Below
    17% Below
    3% Below

    Provided By EPA; Closer to 100 is better

    Air Quality
    34.5 / 100
    Water Quality
    60 / 100
    Superfund Sites
    31 / 100
    Physicians per 100k

    Annual Crime

    Violent Crimes
    Property Crimes