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6312 N Portland Ave, OKLAHOMA CITY, OK
- Nursing Home
- Skilled Nursing Facility
- Medicare Yes
- Medicaid Yes
- Veteran's Benefits No
- Long Term Care Insurance Yes
- Subsidy Available No
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12/15/2015 - An OurParents User Writes:Starting with the administration and ending with housekeeping this place is BAD news. I overheard the administrator ladies talking about a family complaining too much, come to find out it was MY family. IM SORRY, Lady my father had a new obstacle to overcome, with partial paralysis and extreme tremors, instead he almost choked to death. These people decided to hire someone for 7 dollars an hour, thinking they'll care enough to administer my father his doctor orders. He was given whole pills, even after telling them multiple times to crush them into food.. Later that week I found out that he was not supposed to drink any unthickened liquid. He wasn't supposed to drink anything that wasn't at least pudding consistency, he drank liquids for a whole week...I hope nobody else has to deal with deaths, as I read these reviews. I hope These open people's eyes.
Response: My mother was there for 130 days to rehab after a stroke, and we had the same problem. Shes also a diabetic, and at 7am sharp a man would wake her; in her dazed, and cognitively impaired state he would tell her three food options and stop until I asked if that was it. It makes me mad thinking what happened when I wasn't there.
09/07/2014 - An OurParents User Writes:The issue we have is with lack of communication with the staffing. The adminisration lady told my mother her secondary insurance will not pay, this lady failed to even file with AARP. Stresss my family out it was really bad, all about give us money than lets get this lady healed so she cann go back home walking from her hip replacement. The night crew is horriable have you seen some of the kids they hire to take care of our parents??? lack of care. The office lady again failed to be honest and found out she never filed anything with my mother insurance company. Not sure why they have this lady doing any adminisration coordinting. This dont care ready to kick your family out before trying to find a solution tto help elders with recovering for the reason why they are there.
Response: OMG! My cousin (July 2014) got bacteria infection which got into her blood stream due to lack of cleanest then they discharged her after they ate up her day no improvement in her health. The cleanest of the patients of is so poor they sent her to doctors visits in dirty clothes. One Lady is so rude to patients and family.
This place is horrible. Let me emphasize: HORRIBLE. The staff is uncaring and un-knowledgeable. My 80 year old mother was there for 120 days for rehab, after breaking her wrist from a fall. She was a fall risk and could not use her writing hand at all. She depended on someone to use the bathroom, bath, even walk. She went there with the hopes of being able to walk alone, and use her writing hand again. She has Parkinsons Syndrome, osteoporosis, and glaucoma. She takes medicine that is important for these conditions. She trusted these people to HELP her and CARE for her.
Any time I visited her she had nothing but complaints. Gazing into each room that I passed, I ALWAYS noticed that every elderly patient seemed lethargic, as if they had given up on life. My mother tried to complain about conditions to ANYONE in charge...which no one ever seemed to know who that was on a daily basis. Every complaint fell on deaf ears or was answered with excuses about how certain employees could not read or write English. I kid you not, the employees in the kitchen, the people preparing meals for these human beings, could not read or write English, yet were in charge of preparing food and dispensing it...as ordered on each individual menu. Now I believe in equal opportunity employment, but are there NO qualifications needed?
My mothers Discover card was stolen by an employee. She woke up one night and a black man was standing beside her bed, for no reason. He asked her if she remembered him. Yes, this was one of the aides, she remembered him because he had helped her to the bathroom early in the day. He had no business being there....she was already asleep for the night...it was bedtime and he was not there to give her medication.
She could not get medications when due, and sometimes not at all. She could not get ONE meal delivered to her as ordered. Procedure is to fill out a menu each day for what you would like for each meal. Every single meal was wrong, from day one. Seriously, do the math. 120 days times 3 meals a day. How hard can it be to get one meal right? Additionally, many, many, meals were delivered cold as well. And another example: She'd ask for ''just a biscuit without gravy'' How hard is that? It would come with gravy! When she would activate her nurse help light, she would wait sometimes as much as an hour before anyone would arrive. She missed important medications, was lied to about why it was missed. While there, she was told she had tested positive for a contagious bacteria, moved, as if it were an emergency, to another isolated room. Despite the fact that they scared her half to death by doing this emergency move, it was 6 days before she was seen by a doctor or given any anti-biotics for this supposed contagious bacteria. We doubt the truth in this diagnosis, as she had NONE of the symptoms she was told she should have. She cries when she talks about her time there. She felt helpless and no one would listen. I would never in a million years recommend anyone take their loved one or friend here. I plan on complaining to the state about this agency. I don't believe they should be in business. I truly hope you do some research before using this facility, and even as a last resort I would NOT use it. This is the place of nightmares, with truly horrific treatment of human beings that you hear about on T.V. This facility seriously needs to be investigated. I wouldn't give it one quarter of a star. Shame, shame, shame on you Parcway for daring to claim to be ''caring'' for anyone.
03/21/2014 - An OurParents User Writes:
Response: Well I can say that this facility is ok but I see a lot of the nurse's are getting response but the cleaning of this facility has been through change since my last visit back in april 2013 the house keeping crew was nice one in particular I remember she wrk so hard and I believe she also did laundry she went out her way to make sure my aunt was ok n my aunt said she has never meet an young lady like her who respect n love to help out I believe she help with activities or just was there I even seen she work as receptionist she knew everyone of patients by name also I notice half of the guest also this young lady made me realize how important house keeping is n how they never get recognized unless there's mess but my last visit she wasnt there I ask about her and they couldnt remember but I can tell she not there the bathrooms and dinning dont look as clean
01/31/2014 - An OurParents User Writes:My mother was put in there the 1st of December to recover from pneumonia, a weak heart and 2 leaky valves that left her where she had to have rehab. She has received excellent care and we are very impressed with the way her treatment is given her. She likes all the therapists (she has 3) and the staff. They all are very friendly. She is in there for short term rehab and is to be discharged the middle of March. I talk to my mom who by the way talks and lets us know how things are going and we ask her how she likes it and does she feel she is getting good care and she always says yes and tells us if there was something to say to us she would. I would RECCOMEND this place. My step dad had a stroke and was at Grace Living Center in Edmond he started out with pretty good care and then after a year just went down hill, they let him get dehydrated which caused him to have to go to the hospital and we always had to ask them to change him and then he died a few days later in the hospital from being dehydrated so when we needed to get mom in a short term care I knew she wasn't going there. But Parcway we have been very impressed with them. Mom also has favorite foods she eats and actually eats them as she says they are very tasty. So a triple AAA for Parcway. By the way to the person said the good ratings were probably because that person works there. WELL I DO NOT WORK THERE I AM A LEGAL SECRETARY FOR A LAW FIRM
Response: Oh, okay, as if your job as a "legal secretary for a law firm" adds credence to your opinion. Glad your mother is doing well. Thankfully, she did not require true skilled nursing care.
Response: My response to saying I am a Legal Secretary had nothing to do with the way our family felt. This comment from me was from the person who said the good responses are probably from the people that work there I was just letting that person know that I didn't work there.
01/27/2014 - An OurParents User Writes:Here's how I would write their ad if I was their publicist: "Parcway facility on 63rd and N. Portland in Oklahoma City, where our goal is to fill our beds and collect medicare $$$$$$$. We are a FOR PROFIT business making our mega bucks from the medicare system and helpless human beings. We will tell you that we are a "skilled" nursing facility, but what you don't understand is that the "skill" we possess has nothing to do with rehabilitation, nursing, or medical care of any kind. Our skill is collecting your medicare dollars, hiring non-qualified, high school age staff paid minimum wage, and laughing all the way to the bank while your family member suffers. Thank you for your support." Folks ........... I know there are few choices out there for those who are seeking care for their blessed, elderly loved ones. It is heartbreaking. But, please, leave no stone left unturned and stay as far away from Parcway on 63rd & N. Portland in OKC as you possibly can.
Response: Yes! I agree it all about PROFIT not care or what can we do to help our patients. My Father was there May 2013 it was an horrible experience will not go back for sure.
05/28/2013 - An OurParents User Writes:Parcway is a new idea for the elderly recovering out of the hospital. The normal standard for the elderly recovering from a life changing event would be to exhaust your Medicare A days in the hospital, using what is referred to as a "swing bed". Basically, rehabbing from hospitalization.
There are many people needing such services and each person is unique. I do want to explain that while people are expecting hospital care in this facility what they really are getting is Nursing care overseen by an attending Physician. The main goal is strengthening and maintaining health. So, Physical Therapy, Occupational Therapy and Speech Therapy rules the house and the nursing staff is there to monitor health, assist with pain management and the everyday needs for an individual that cannot do for themselves.
I do want to stress that, as a nurse and someone who has had to use such Rehab facilities, it can be frustrating about how long it takes to have someone recover from an event. Which is why the government has allowed Medicare to pay for 100 days of Nursing Care.
I do want to stress that it is still essentially a nursing facility that is mainly Medicare paid. What this means is that Medicare only pays facilities to staff at minimum 2 CNA's to 23 patients and 1 nurse. Parcway has realized that with the elevated needs of its guests that it cannot even run on that kind of staffing and uses 3 CNA 's 1 Medication Aide and one nurse. Which still feels understaffed on a lot of days! Families are welcomed and encouraged to assist in fulfilling the needs of their loved one and the staff there would be happy to educate on daily cares, especially since the idea of Parcway is to go home! But the likelihood of an individual being able to immediately care for themselves after discharge is minimal, so the families should expect to help care for their person while in Rehab and take advantage of the situation and learn some healthcare techniques.
Rooming in is widely accepted here and every effort is made to make the other person comfortable, which is totally opposite of any hospital I have been in, usually family members are pretty much on their own and won't even be given a Tylenol if requested!
UTI's are an unfortunate issue with any facility, hospital or otherwise. If a person is bedridden or unable to be continent it's not a matter of if a UTI will occur but the WHEN! Hydration and cleanliness can do a lot to minimize the risk but women are already at risk even as capable adults, it's anatomy. So, the majority of people in any healthcare facility will be most likely women with reduced cognition, maneuverability and incontinence issues.
This is actually one facility that I have been really impressed with, the goals it's sets for itself are fantastic and the staff there really do care what happens to the guests! To some family members it may not always feel like it, though. I have seen many nurses and CNA' cry when guests leave and many guests actually stay in touch with their former caregivers.
I wrote this because I have been a nurse in several long term care facilities and hospitals but also have had to use rehab facilities for my elderly person. I would advise anyone needing rehab care for their person to go on a tour, talk to the current guests, meet the current staff and observe the daily goings on of the facility not just one time but several! And prepare to be a guest yourself for at least a week before tapering off the time you spend there. I mean really would you just drop a child off that is confused can't communicate or walk on a strangers doorstep, tell them you will be back tomorrow to check on them and then have the hindsight to say "Maybe this wasn't such a good idea?"
Be smart when choosing a place and use intuition and common sense, don't just go by frustrated reviews on the Internet, please!
05/03/2013 - An OurParents User Writes:So far i have been here less than one day and already problems. All of my scheduled meds failed to arrive. I had to beg for my most important one and only got a partial amount. No one seems to know that a new patient has arrived here yet. I have asked staff how i get my meals and was told someone would be by with a menu. 9 am and still no show yet and still no meds. I do not have a very good opinion so far. I finally got tired of ringing my call light because when they come im always told they will find out and never here back. Iam already considering leaving this place.
04/24/2013 - An OurParents User Writes:I read some of these reviews and I think we must be talking about different facilities. My Father, had severe back infuries from a fall He was admitted to Parcway October 31, 2012. and released November 11 2012.While there we encountered one incident the room he was in was not Heating properly. This was quickly resolved, I contacted Melissa (Director of operations) at 7:30 in the evening and she came back to the facility by 8:00, met me in his room. The room change was immediately, she and I packed hes personal things and moved him to another room (of my choice). We had him moved out of one room and into another on the 2nd. floor within 30 mins. Thanks to everyone at Parcway my dad recoverd and is now doing great.
01/24/2013 - An OurParents User Writes:My Grandma has been in Parcway for two weeks. She has been living alone & taking care of herself for years but fell a month ago & broke two places in her neck. She needs care until she gets better. Last week she was taken to the ER for a UTI from not being taken to the restroom enough. Yesterday my aunt went to visit & Grandma was unresponsive. She was again taken to the ER. She was over medicated, severely dehydrated, & still has a UTI. So that they didnt have to take the time to take her to the restroom, the nurses were not giving her water & over medicating her. What a terrible way to treat a human being who is mentally aware but unable to care for herself.
01/09/2013 - An OurParents User Writes:This place killed our mother. I promise to ruin this place. Every time we came in we had to asked for her to be changed. She was a stroke victim. She got sepsis from a urinary infection. WE HAVE TO CLOSE THIS PLACE DOWN!
Response: They nearly killed my husband. He got MRSA while under their care or should I say non-care. So sorry about your mother.
01/05/2013 - An OurParents User Writes:My mother was sent there after a major surgery. The staff did not know how to help her, so they avoided her. I stayed in the room with her. There were bugs all over the room. They were crawling in her bed on her face. They were also crawling on me. It was a horrible experience. They would not move her to another room. The facility is not clean. It smelled of urine. When she would buzz to go to the bathroom, no one would come. She would end up urinating all over herself. The physical therapist was rude and mean to her. I took her to her surgeon, and he immediately demanded that she be moved somewhere else. I would not recommend this place to anyone at all. Keep your love ones away from this place. They are under staffed and under trained. We asked for the charges while she was there. They refused to give us the list. Several months later we received a bill that was overcharged. They were not even billing the correct insurance. It was horrible!!!!! I have read some of the rebutals from the place. Listen too many of us are telling you simular experiences. Do not take your loved ones there. Please!!! It is not worth it.
12/15/2012 - An OurParents User Writes:If you want to kill your loved one just send them there
11/21/2012 - An OurParents User Writes:Parcway is a large, for profit, nursing home with 148 beds based in Oklahoma City, OK. At last check, the facility had 73 residents indicating that it is 49% occupied which is less than average within the state of Oklahoma. The provider accepts both medicare and medicaid programs, and provides resident counseling services.
This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Parcway, was 1 star, which is a lower rating than 78% of nursing homes in Oklahoma. Important to note that this facility has recently detriorated and has gone from 4 stars to 1 stars.
We have compared the detailed Medicare data for Parcway with other senior care providers in Oklahoma. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 09/27/2011.
To view the full report for this facility, and to understand more about its Medicare rating, go to here
10/05/2012 - An OurParents User Writes:My mother was a resident of Parcway following a series of strokes. When she entered Parcway she was able to do some Physical Therapy as well as OT and speech. During her stay at Parcway, she fell going to the restroom and slept on the floor because she could not get anyone to come to her assistance. She consistenly complained of being cold because they would strip her bed they would not replace the blanket, we always had to request a blanket for her or get it ourselves. They would bring her meals, but never assist her and see that she ate. She soon did not have the strength or desire to do therapies. They did not come in and turn her position or see that she got up, so she soon developed bed sores. The staff would not assist her in getting to the bathroom, so she would soil herself and then have to wait on someone to come and clean her up. Bruises appeared on her legs and hip, that the staff had no explanation for. If she was bathed or showered, it was because we requested it and assisted in the shower. We met with the administration several times and discussed the lack of help from the staff and was given plenty of lip service but nothing changed. I had one of the nurses tell me she could not help me, I would need to talk to someone else, however she did not facilitate that. If the nurse had to get out of her chair or off a personal phone call, it was not happening. The day before we moved our mother we found her half in/half out of bed, in a shirt and diaper, soiled, no covers and the shade on the window open. The day we moved mother we found her with an, again, unexplained bruise on her rib cage, and food crumbs around her. She had not been seen to since 2:30 p.m. the previous day. The aid tried to get the nurse to come and dress her bed sore and the nurse REFUSED to come to her room. We left Parcway and took mom to Baptist ER where we were told she was in the active stage of dying. Mom passed away within six hours of leaving Parcway. Only a fool would place a loved one in this facility!
Response: This is exactly what happened to my mother as well. How does this continue to happen? Did you pursue legal action? I am.
Response: 4/10/2014: My father experience this same thing! They want funds eat up your parents medicare they lie to say they don't have coverage and they dont clean the patients half the time or have a better attitude when you call the lady in tthe office administration coordinator she lies about everything.
09/27/2012 - An OurParents User Writes:My mom was very neglected. She had to sleep on the floor because she couldn't get back in her bed. Her health decreased dramatically. She was mistreated. We found a large bruise on her caused by one of the staff and bread crumbs in her bed by a staff member. She was too weak to defend herself. We took her from there to Eric. She passed away about 7 hours after getting her out of that place.
09/17/2012 - An OurParents User Writes:My 80 yr old mother recently had a major surgery. After the surgery we accepted the Integris doctor and other staff recomendations and sent her to Parcway on N. Portland, OKC for rehab.
The place is very nice looking, much nicer than other similiar facilities nearby.
After 5 days with the rehab consisting of walking her from her bed to the bathroom one of the staff suggested I come by during the day and have her use a walker and help her walk the halls.
Meanwhile she was being given an antibiotic that was started by the hospital (Cipro).
On the 6th day she started becoming confused. By the 9th day she was having halucinations. I was frantic and repeatedly asked for a meeting with the attending physician or one of the adminstration staff. I left my phone number or asked for a time to meet with someone of authority several times with the LPN for our wing. No one called me or responded in any way.
By the 10th day moms mental condition continued getting worse. I was livid.
Finally after I insisted she was checked for a UTI and blood was taked for analysis. I couldn't wait 2 days for the results, we called an ambulance and she was taken to the ER. When we got to the Integris ER the RN nurse heard our story and said she would report our experience as abuse. Also the ER told us that there was no way Parcway had taken a urine sample from mom because if they had they would have noticed that she had a severe Yeast infection. Integris found a UTI infection and continued to give her Cipro and an IV for dehydration. I will relay our experience with the second rehab center in a few days. It is only slightly better. We were new to the rehab/nursing home experience and trusted them to do right by mom. We will not trust another place this time or for any future time. My wife and I both work days but now my wife goes to moms room before work and I go immediately after 5pm. I stay with her until 10pm every night and from the start of our first day in the second rehab center I have raised cane with any and every doctor, staff member or others associated with this rehab anytime I don't like what they are doing with and to mom or other patients. Its a shame that it takes being a difficult relative of one of their patients to help mom recover. I don't want to read someone typing comments after reading my rant, telling me and others that this rehab is rated so and so or has this or that number of complaints. Don't place your loved one in Parcway or if you do, plan to stay with them day and night. Demand to talk to the head doctor on the first day and move your loved one out immediately if the doctor won't see you.
Please ignore the comments that are favorable for Parcway, they are probably from someone who works for this nationwide company.
09/10/2012 - An OurParents User Writes:Not a good place to be or anyone
06/25/2012 - An OurParents User Writes:I do not recommend Parcway. My grandmother fell 3 times in 4 weeks, the last resulting in a second broken hip. After the first two falls they didn't take the appropriate precations (lowering bed, etc). My family still has not been contacted by Parcway after we moved her belongings out and left two messages. Please do not leave your loved ones here. This was not the only problem we had in such a short time (overmedicating, rude staff who ignored help buttons) I could go on and on!!!
08/01/2011 - An OurParents User Writes:The nursing staff in this facility is unacceptable. My mother fell (5)times in a 30 day period & the amount of time it took for a nurse or aide to come to her room was excessive. I would NOT RECOMMEND this facility to anyone.
10/26/2010 - An OurParents User Writes:My apologies to the unhappy family that left Parcway. Our experience has been nothing short of fantastic. The staff at Parcway was very caring and understanding with out mother. She was able to walk out of the facility on her own..WOW!! I would recommend Parcway to anyone who expects quality care and excellent therapies.
Response: Thats @#$% and youre probably Parcway staff.
08/06/2010 - An OurParents User Writes:It is not well run, clean, and the management is difficult to work with. The have a high turn over rate with the staff. Overall we left and found a much better facility
Response: Apolgies to the unhappy family that left Parcway. Our experience has been nothing short of fantastic. The staff was very caring and understanding with our mother. She was able to walk out of the facility on her own....WOW Thanks to all at Parcway. I would recommend Parcway to anyone who expects quality care and excellent therapy.
Response: Would like to know where you moved too. My father is having knee replacement surgery and needing to go to rehab afterward.
Response: I agree that Parcway is a great place to be. I spent nine (9) weeks there and enjoyed every minute I was there. The staff was very nice and caring. The theripists were the best I have worked with and that includes Jim Thorp (terrible place). I would go back to Parcway for sure without considering another place.
Description of Parcway in OKLAHOMA CITY, OK
Number of Beds : 148
Residents find a full range of rehab services and a warm, friendly staff at Parcway. Reside at Parcway and enjoy an exciting new chapter of life, where residents can enjoy conversation and meet new friends. With a full range of rehab services, and with a warm, friendly staff, seniors feel right at home. When you are ready for rehab, call for
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Demographic Profile for OKLAHOMA CITY, OK, 73112
Cost Of Living
Compared to the National Average
Provided By EPA; Closer to 100 is better
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