Riddle Village- Riddle Village, the Inne, and Monticello House

(866) 653-9337

1068 W Baltimore Pike, MEDIA, PA


Services

  • Nursing Home
  • Assisted Living
  • Short Term Care: Rehabilitation

Payment Options

  • Medicare Yes
  • Medicaid No
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
Riddle Village- Riddle Village, the Inne, and Monticello House
Work
1068 W BALTIMORE PIKE
MEDIA
PA
19063
USA
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User Reviews

11/28/2016  -  An Interested Visitor Writes:

I am so disappointed to read the negative reviews. My experience has been the exact opposite. My Dad is in Monticello for some time now. The nurses, therapist and management have gone above and beyond our families expectations. They have worked very hard fighting with his insurance company to get the best medications for him. They've kept us up to date constantly. They are quick to respond to his calls for assistance. They are up beat and caring. The facility is clean and inviting. All of the patients are dressed and well groomed, by the staff. The pleasant environment seems more like home than a nursing home. My Mom is a clean freak and she can't find anything wrong. She sits with my Dad 7 am to 9 pm. So believe me she knows what's going on. I agree with the following statement another person posted...An incredibly caring staff, much higher staffing levels than I have seen at other communities, it is clean, the food is good and the managment is always available and eager to correct any issues that may come up.
Sadly, more unhappy people will post comments than happy ones. It's just the way it goes with feedback. Please, do consider Riddle & Monticello. Check it out for yourself, don't go by a few negative comments.
Thank you,
Kathy Besa

Liked:
  • Activities
  • Amenities
  • Care
  • Cleanliness

    11/01/2016  -  An Interested Visitor Writes:

    It is so disappointing to see these reviews. My experience has been the exact opposite. An incredibly caring staff, much higher staffing levels than I have seen at other communities, it is clean, the food is good and the managment is always available and eager to correct any issues that may come up.

    Liked:
  • Staff

    10/18/2016  -  An Interested Visitor Writes:

    My mother-in-law was there for 3 weeks (Sep-Oct 2016). Day care was below average, and night care was a disaster. The day aides and LPNs do not smile and look as though they don't want to be there. It is a very gloomy place. According to my M-I-L, the night care was terrible. The staff were rude to her and did not respond in a timely matter (Medicare inspection reports are counter to this). The furniture in he room was old and falling apart. I would not recommend Monticello to anyone. They are a law suit waiting to happen.



    08/17/2015  -  An OurParents User Writes:

    Do not bring your loved one to Riddle Village, much much nicer cleaner places in the area. Management staff is a joke including the Director of Nursing Carmen who never returns phone calls and when you speak to her in person she switches your words around and makes absolutely no sense. The lady who has an office beside her really has no clue what is going on and is straight out of the hood, she is in charge of communicating with the insurance companies, what a joke! my mom had a large unexpected bill 1 month after discharge and when I contacted the insurance company they informed me that they never received the requested information from Riddle Village and attempted to contact nurse Chanell several times and when they did get ahold of her she only gave them half the story and never returned any calls they were waiting for certain assessments.
    Nurses are never around and if they are around they are doing nothing but eating greasy food right out in the public areas disgusting. Nursing assistances are know help when my mom was discharged we actual took her to another skilled nursing facility nearby and she got the care she needed and was able to come home within 3 weeks. Thank goodness we went somewhere else because Riddle Village was about to write her off when in fact she just didn't thrive there because she wasn't treated nicely. I can't believe this so called fancy place operates in this manner really really pathetic spend one day there and you will be able to see for yourself whatthe Monitcello House is all about



    01/01/2015  -  An OurParents User Writes:

    Do not bring any loved ones to this facility! They charge you for everything the care is very very very poor. Food is disgusting and served in a gross dining room that is loud and cold. The staff are hard to identify. Administration is never around the Director of Nurses took a week to return my call. When I had a meeting to discuss my fathers care the nurse seemed bothered and showed up late interrupting the dietitian when she was speaking, incredibly rude. His nurse had no clue what medications my father was on and had no idea he had pneumonia. I have a medical background and my father unfortunately has been in a few facilities and this was not only the most expensive but the WORST place I've ever seen do not go here

    Liked:
  • Location

    Response: I totally agree. My mother is a resident here now and they do not take care of her properly. I cannot give too many details because of legal reasons. Do not use this place, short staffed, poor communication with employees, difficult administrators.


    11/02/2014  -  An OurParents User Writes:

    Place is a disaster dirty old and outdated. My mother stayed on the Monticello Nursing unit for rehab I seriously think she came home worse after that stay, it practically traumatized her horrible experience. Hard to ever find anybody and when you do they are very rude you feel like you are a nuisance for asking for help and the people are downright scary looking who care for the patients NEVER smiling. I agree staff is uneducated, management always seems to give you a round about answer to any problems. The people in charge hardly get around, they never return phone calls unless you call them over and over. You get charged for this and that. When any changes occurred with my mom they never called me, I figured it out on my own or went to the nice social workers (social worker was wonderful! only good thing about the place) I would not recommend this place and will never return if I need to place my mom some where long term

    Liked:
  • Location

    Response: I can't believe someone else wrote this, I feel like it came out of my own mouth! Our family has said the same things to the directors here. They have serious problems. And they don't seem to care to fix them. It's unfortunate for my father we couldn't take him out. Do not use this facility. I don't know if there is a place out there that is any better, I fear there may not.


    07/18/2014  -  An OurParents User Writes:

    My mother has been complaining that after signalling for attention that it usually takes at least a half an hour to an hour before someone responds. She is in the nursing care unit for rehab. I met with the managment staff who said only six times was her request for assitance not met within 10 minutes and never more than 16 minutes to respond. I can understand that they can track when she buzzed for help, but how do they know when she was responded to? There is no swipe key or anythign in the room to demonstrate that someoen responded at they time they claim. I guess they rely on some log that the uneducated, callous staff updates. Less than proof positive.

    Liked:
  • Care
  • Staff

    08/03/2012  -  An OurParents User Writes:

    Insufficient staffing. Poorly educated staff with very few RNs or BSNs. Staff works short on evenings and holidays.



    12/02/2011  -  An OurParents User Writes:

    Family member of past resident.



    12/02/2011  -  An OurParents User Writes:

    ..


    Response: Very difficult to get medical attention! Read your contract carefully. Won't supply reasonable Dr visits


    12/02/2011  -  An OurParents User Writes:

    ..


    Response: How about this one- after one week of employment at this place where 1 RN is
    responsible for 43 patients and there is no
    superviser to go to on off shifts. The aides for the most part do their best but to assign 1 person 43 patients should be illegal and I as one would rather be unemployed than work here. And the comments re:Carmen and all
    of the management team stinks. They don't care if you need more than 6 days orientation before being left alone-that's how much they care about your family member. They are cold and heartless. Please go somewhere else.



    Description of Riddle Village- Riddle Village, the Inne, and Monticello House in MEDIA, PA

    Number of Beds : 60

    Move your loved one into Riddle Village Life, a warm, respect-filled independent living community, and get the best care available in Media, PA. When you are self-sufficient but want to be in the company of your peers, choose indepedent living and enjoy amenities and services geared towards seniors. Intended for both individuals and couples, these senior communities are also known as senior apartments, retirement villages, and communities for 55 and older. Residents stay in private apartments or individual homes with an abundance of community amenities, services, and programs tailored specifically for seniors. You'll have your own private space, so you can bring your favorite furniture, photos, and cookware. You’ll be able to spend time pursuing activities that you enjoy since tasks commonly associated with homeownership will be taken care of. Because independent living communities are intended for older adults who need little or no assistance, most do not offer medical care or supervision. Community services and amenities usually include fitness clubs, dining facilities, swimming pools, golf courses, hiking trails, social events, and more. Riddle Village Life helps seniors find the worry-free lifestyle they want. There are independent living services available in this community. When seniors are self-sufficient but want to be in the company of peers, choose indepedent living and enjoy a variety of amenities and services. Call for more information on how you can become part of the Riddle Village Life community.

    Source: OurParents.com

    Amenities

    Languages Spoken
    • English
    • Spanish
    Community Services
    • Beautician/Barber
    • Chapel/Religious Services
    • Guest Dining
    • Sauna/Whirlpool
    • Storage
    Security
    • Fire Sprinkler System
    • Security Staff on Premises

    Demographic Profile for MEDIA, PA, 19063

    People

    Male Population
    47.06%
    Female Population
    52.94%
    Median Age
    46 Years
    Average Household Income
    $73,949

    Cost Of Living
    Compared to the National Average

    Overall
    24% Above
    Cost of Food
    1% Below
    Utilities
    11% Above
    Miscellaneous
    1% Above

    Environment
    Provided By EPA; Closer to 100 is better

    Air Quality
    20.2 / 100
    Water Quality
    5 / 100
    Superfund Sites
    10 / 100
    Physicians per 100k
    341.4

    Annual Crime

    Violent Crimes
    4
    Property Crimes
    4