Cathedral Village

(866) 653-9337

600 E Cathedral Rd Ofc, PHILADELPHIA, PA


Services

  • Nursing Home
  • Assisted Living
  • Senior Community
  • Continued Care Community

Payment Options

  • Medicare Yes
  • Medicaid Yes
  • Veteran's Benefits No
  • Long Term Care Insurance No
  • Subsidy Available No
Cathedral Village
Work
600 E CATHEDRAL RD OFC
PHILADELPHIA
PA
19001
USA
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User Reviews

03/18/2019  -  An Interested Visitor Writes:

Cathedral Village is touted as a “luxury” elder care facility in the Germantown area of Philadelphia. Based on the cost, clearly a facility for the privileged. Our family felt secure in trusting this facility with our mother. She had lived there for approximately nine years. Sadly, in her last months, her decline compelled the caretakers to move her to the hospital facility “Bishop White” also on the Cathedral Village campus. She remained in a single hospital room for about six months, until she passed. At that time, our family engaged in the sad task of removing her furnishings and personal belongings from her assisted living apartment. We were horrified to discover that almost all of her valuable jewelry collection was GONE! We had previously known that some items had mysteriously gone missing, but were shocked and apalled to see the final loss. To be specific, at least $350,000 to $400,000 worth of high-end jewelry from Cartier, Saks Fifth Avenue, Tiffany and Co., Harry Winston, Bailey Banks and Biddle. All gifts from her adoring late husband of many years. Even more tragically, antique, family heirlooms were also gone. She was lucky to have retained a large gemstone and gold ring from her late husband, which she wore on her finger in her last bedridden months. Imagine everyone’s surprise when within her last few months, it also mysteriously disappeared from her finger while she declined in her single room at “Bishop White”. It’s estimated worth was $8000. Keep in mind this was an individual who could not independently walk, easily use her hands and was often confused and vulnerable.
Our mother essentially had given all her money to the Cathedral Village facility. This is part of the “care deal” agreement. This has meant that we, her children, would not be receiving any monetary inheritance in exchange for her lifetime care. However, we were hopeful to receive her very valuable jewelry collection, containing many family heirloom pieces, all of which were designated in writing to her daughters and grandchildren.
Cathedral Village has not been responsive to complaints of these losses and has time and time again blamed any loss on the patients carelessness. CV advised us (rather scolded) that we should have taken her valuables from her for safe keeping. To her children, this sounded like an unreasonable request and a punishment for the patient, therefore we never confiscated the jewelry that she enjoyed, held precious and symbolic. We the family are convinced that she had been gradually robbed by the employees of this facility. She even believed that her apartment had been burglarized on two occasions. When we, her children, requested loss compensation, the director of the facility refused to continue our discussion and forwarded us to their lawyers. It is clear to us that jewelry theft is a lucrative industry at this facility, known to cater to wealthy clientele. While freely entering and exiting her apartment to clear it out, it became apparent to we children that there were no true security measures in place to protect these residents or their apartments.
We are absolutely horrified by this form of elder abuse and are hoping it will not continue to be ignored by these facilities. This epidemic of elder theft is absolutely shameful. And shame on Cathedral Village where it is expected! It is ultimately the responsibility of this facility, Cathedral Village to protect their customer and a very vulnerable demographic.
The Family

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    Response: A priority of Presbyterian Senior Living is to work tirelessly to ensure a safe, healthy, and comfortable living environment for all of the residents that we serve.

    Because of our commitment to protect the privacy of all residents we cannot address the specifics of this situation. However, we work closely with all residents to assist them with recovery of lost items when reported on a timely basis. In the unusual event where theft is suspected we work with the resident to report it to law enforcement officials. Presbyterian Senior Living policy calls for the immediate termination of any employee who has been proven to be guilty of theft of resident property. Independent living residents at our communities are free to have visitors and private workers over which we have limited control.

    I am aware that you have already spoken with our Assistant Executive Director regarding this concern, and he would welcome any additional communication that you wish to have. Please contact Charles’ office at your earliest convenience to arrange a meeting.

    Sincerely,
    Jack Weiner
    Executive Director
    Cathedral Village


    10/26/2017  -  An Interested Visitor Writes:

    My husband was recently in Bishop White Lodge for two weeks. We took him out of there because his condition seemed to become worse. He was in major pain due to sciatica. They did not give his meds on time. In fact, one day my son and I were in there from 9:45 a.m. to 6:00 p.m. and was not given any medication. I finally asked the nurse at 6:00 when he was supposed to get his meds. She said every six hours and that it was on his records that he received them at 10:15 a.m. That was a lie because we were in his room at that time and he never received them. Also, a physical therapist took him to the therapy room one day and closed the door and left him sit in the wheelchair for 1/2 hour and did nothing with him. Their were other things that were not done in order for him to be rehabilitated. Since we put him in another facility he has progressed so much in just a few days that we are hopeful he will be home in a short time.



    him. She then took him back to his room. After two weeks, I finally got to speak to the doctor who said he had no idea my husband was still in such intense pain.



    05/03/2013  -  An OurParents User Writes:

    Please read the review in US News
    http://health.usnews.com/best-nursing-homes/area/pa/cathedral-village-395467


    Response: If your considering moving to cathedral village I hope you like cinder blocks. you'll see them when you drive onto the parking lot,and on the exterior of Bishop White Lodge,on the main entrance,the four walls in each apartment are cinder blocks,the library,classrooms,dining rooms,and all the hallways.So if you really like cinder blocks this is the place to live.The other place that has the same cinder blocks everywhere is a prison.A better choice would be The Hill at Whitemarsh.

    Response: cathedral village can be a wonderful place to retire to they have some current problems just view the signs outside the facility. Additionally, if you inspect apartments in the 600 section make sure you inquire about what has been done about the mold problems in some of those apartment. Several thousand dollars a month to rent and apartment with four cinder block walls just seems out of time. The Hill at Whitemarsh should also be on your list.

    Response: When my mother lived at cathedral village she really didn't like all those cinder block especially in her apartment that cost her lots of money to rent. She also didn't like that when she left her apartment that she had to walk long distances in the outdoors. It was difficult for her especially in the hot summer and cold winter to always be in the elements whenever she traveled from her apartment to other locations through out the facillty. You should consider this if your thinking of moving to cathedral village.

    Response: Bishop White Lodge has come under so many complaints and state viloations over the years for patient abuse and safety viloations that they closed a entire floor eliminating 50 rooms previously used for sick residents and converted them to assistant living quarters. You may what to consider this if you thinking of moving to cathedral village.

    Response: I live at Cathedral Village and want to report that many of the residents are not happy with the decision to cut employees wages and benefits as well as how they eliminated the entire dining staff some of whom worked for over 20 years. We know that most of the departments are understaffed especially CNA's,housekeepers and maintenance. These employees complain to us all the time.For these reasons I can not recommend Cathedral Village as a place to retire. Yours Truly Mary Wilson

    Response: After interviewing at Cathedral Village,Masonic Village,and the Hill at Whitemarsh I was impressed with all three.The deal breaker at Cathedral Village was not the cinder blocks rather a friend and current resident informed us that many residents are not happy with so many unrented apartments not to menion the 5% increase yearly in their rent. They believe since the passing of the previous President CV just can't offer what other retirement communties offer not to mention CV is currently under protest by a Union as the signs outside on ridge ave indicate. The board/resident council has done nothing to improve conditions and has not made any changes in upper management where many of the problems seen to have started.Most of the employees are not happy with low wages/benefits and complain to residents frequently.Therfore I will not move to Cathedral Village. Best Wishes, Thomas Cuff

    Response: Thinking of moving to cathedral village but are concerned about all those UNION PROTEST SIGNS. Not only is CV against hiring Union Contractors they also are against Union representation for the employees. Appearently, the board/resident council just don't care about the job security of the employees. Employees wages/benefits were cut and job security at best is questionable as CV is an "AT WILL" employer. The Senior Vice President is a great example why CV would be treated equally if represented by a Union. Many of the employees the S.V.P. fired did not recieve DUE PROCESS under the company policy for termination. No Union would stand for that!! Taking income and food out of the mouths of employees and their families without Due Process indicates a lack of concern from the highest levels. In one department alone the S.V.P. fired between 7 & 10 employees. Many of them without Due Process. The signage out side the entrance reads "SHAME ON YOU CATHEDRAL VILLAGE" in some small way that is a tribute to those fired employees. You might want to consider other options like the Hill at Whitemarsh. God Bless the S.V.P.

    Response: THANKS TO OUR PARENTS.COM WEB SITE FOR POSTING VALUABLE INFORMATION AND COMMENTS DESIGNED TO ASSIST SENIORS ABOUT RETIREMENT COMMUNITIES.IF EVEN HALF OF THE NEGITAVE COMPLAINTS ARE EVEN HALF TRUE INCLUDING THE ALLEGATIONS ABOUT THE SENIOR VICE PRESIDENT VIOLATING EMPLOYEES RIGHT TO EMPLOYMENT WITH MUCH REGRET CV IS NO LONGER AN OPTION FOR OUR RETIREMENT LIVING. MR.MRS.ROBERT DIRENZO


    12/08/2012  -  An OurParents User Writes:

    Before taking your loved one to Cathedral Village, please read the news release by the Dept of Justice. This investigation revolved around the treatment of my wife. Be careful!!
    http://www.justice.gov/usao/pae/News/2012/Nov/cathedralvillage_release.htm


    Response: I just read the Dept of Justice article, and now I know why my Mother did not survive at Cathedral Village. I believe now that all she told me was happening. And I think we all know!Thank god, someone is finally listening, the State never listened to my complaints, this place needs supervision, from the outside!!!!!!


    11/21/2012  -  An OurParents User Writes:

    Cathedral Village is an average sized, not for profit, nursing home with 148 beds based in Philadelphia, PA. At last check, the facility had 107 residents indicating that it is 72% occupied which is less than average within the state of Pennsylvania. The provider accepts both medicare and medicaid programs, and provides resident and family counseling services.
    This nursing home and assisted living facility, is located in a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Cathedral Village, was 4 stars, which is a better rating than 82% of nursing homes in Pennsylvania. Important to note that this facility has recently improved and has gone from 2 stars to 4 stars.
    We have compared the detailed Medicare data for Cathedral Village with other senior care providers in Pennsylvania. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is lower than average. The most recent health inspection was on 08/02/2012.
    To view the full report for this facility, and to understand more about its Medicare rating, go to here



    08/26/2012  -  An OurParents User Writes:

    I am one of the charge nurses that work at Cathedral Village and compared to some of the other places I have been with, I am impressed with how the employees at CV take the time to accommidate to all their resident.


    Response: Are you impressed with Mrs Vernicks care?


    05/05/2011  -  An OurParents User Writes:

    My grandmother stayed here for a couple of years and we always had enjoyable experiences and I did not notice any signs of alleged abuse or discrimination. The other residents all seemed to have a great time and the staff was helpful and courteous at all times. I would definitely recommend Cathedral Village for other families who are considering long term care for their loved ones!



    08/12/2010  -  An OurParents User Writes:

    Our mother entered CV as a rehab patient following a fall she took in her home at age 93. The rehab was good considering the facilities they had (not extenisve). She was in Bishop White Lodge long term care facility. She was in the facility for 1 yr/4 mos and moved from the 2nd floor to the 3rd floor. We found the help to be surprisingly disinterested in her care, so had to hire personal caregivers. The family was not permitted to dine with her in the BWL dining rooms. In spite of constant visits by family members and the support of personal caregivers, the CV staff continued to stress having her sit by the nurses' station and watch TV so they could "keep an eye on her." They provided no stimulation for her and often had her sit by herself with nothing to read or nothing to do. The situation was intolerable; however, because of her inability to walk, the family could not care for her at home. Her condition deteriorated from the time she arrived until her death 16 months later. We cannot comment on their assisted living facilities or their independent living facilities, but for long term care, consider other options.


    Response: I found the same problems that you mentioned regarding my Mothers care during her rehab(which is poor to say the best) family members should be allowed to eat in dining room,rather than eating with strangers. When my Mother did not feel well enough to eat, she was often forced to go to the dining room anyway. She would call me late at night to tell me she was left in front of the nurses station for long periods of time, when she just wanted to go to her room. To me, the 2nd floor staff was never engaging with her, and at times I feel she was spoken to in a rude manner. shame when you are that age and get no respect. Her condition became so bad, which amazed me because when she entered BW her health was good, slight stroke. Please look at other options for your loved one.



    Description of Cathedral Village in PHILADELPHIA, PA

    Number of Beds : 148

    Offering nursing home and continuing care services, Cathedral Village gives you a variety of services and amenities in a friendly, supportive atmosphere. Part independent living, part assisted living, and part skilled nursing home, continuing care retirement communities (CCRC) offers a tiered approach to the aging process. CCRC accommodates seniors' changing needs as they age, offering all levels of services, support, and housing. Typically, short-term rehab and memory care services are offered as well. Residents move to a continuing care Community when they are active and independent. As they begin to age, and want more assistance, they don't have to look for a new home. The next level of care is ready for them right in their own community. Having familiarity with the facility and the staff makes the change more comfortable. CCRCs offer many lifestyle programs such as educational, recreational, and social events and activities. For those with serious chronic health issues or critical disabilities, nursing care provides seniors with knowledgeable, intensive assistance. A skilled staff and licensed nurses provide 24/7 health care when needed as well as assistance with the activities of daily living, including grooming, dressing, and help with using the bathroom. Most residents share a room, with healthy meals provided in a central dining room. An activity director coordinates an activity and events plan to encourage mental, physical, and social health. Cathedral Village helps seniors find the worry-free lifestyle they want. In this community, seniors have complete nursing home and continuing care services as well as a friendly, supportive community. Continuing retirement care is dedicated to making the phases of the aging process as smooth, comfortable, and enjoyable as possible. It achieves this through offering long-term, comprehensive assistance, from independent living to assisted living to skilled nursing care. A nursing home is for those who cannot be cared for at home but who do not need hospital care. Call today and discover how Cathedral Village is the perfect fit for seniors requiring nursing home and continuing care services.

    Source: OurParents.com

    Amenities

    Security
    • Fire Sprinkler System
    Special Health Conditions
    • Management of an I.V.

    Demographic Profile for PHILADELPHIA, PA, 19001

    People

    Male Population
    48.17%
    Female Population
    51.83%
    Median Age
    40.5 Years
    Average Household Income
    $69,871

    Cost Of Living
    Compared to the National Average

    Overall
    10% Above
    Cost of Food
    Equal to
    Utilities
    15% Above
    Miscellaneous
    2% Above

    Environment
    Provided By EPA; Closer to 100 is better

    Air Quality
    31.1 / 100
    Water Quality
    1 / 100
    Superfund Sites
    10 / 100
    Physicians per 100k
    500.9

    Annual Crime

    Violent Crimes
    3
    Property Crimes
    4